As Human Capital Director at redPanda Software, I lead the development and execution of innovative human capital strategies, aligning them with the organization's goals to foster growth and sustain a progressive workplace culture. With over two years in this role and a career spanning over a decade, my focus has been on building diverse, inclusive, and high-performing teams through strategic talent acquisition, employee engagement initiatives, and robust performance management systems.  Known for a collaborative leadership approach, I prioritize data-driven decision-making to address complex business challenges and enable organizational resilience. My dedication to talent development has empowered our teams to thrive in dynamic environments while ensuring alignment with business objectives. Passionate about creating workplaces where individuals feel valued, I work tirelessly to implement strategies that unlock the full potential of our people and drive meaningful transformation.

Insaaf Daniels

As a dedicated Software Support Analyst, I specialize in providing comprehensive client support through various channels, including email, chat, and remote access. Skilled in database management, Oracle PL/SQL, and APIs, I ensure seamless software solutions by collaborating with cross-functional teams to address technical challenges and enhance products. With a keen ability to investigate and diagnose software issues, I swiftly identify root causes and implement effective solutions.

My role involves guiding clients through technical challenges, delivering training sessions, and maintaining detailed records of interactions, support requests, and resolutions to ensure a smooth user experience. I develop a deep understanding of software products, staying up-to-date with the latest updates and features, and regularly report on support performance and trends to drive service improvement. Passionate about technology, I continually enhance my skills by staying informed about industry best practices and emerging trends.

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Insaaf Daniels

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