Sheraton Centre Toronto Hotel

Banquet Porter

The Distillery Restaurants Corp.

- Operated in a fast-paced environment with over 250 residents per seating, ensuring optimum health and safety in the dining area
- Established menu knowledge, built rapport with customers while introducing the food.
- Assisted coworkers in rush hours by taking additional customer orders, resetting tables, running food, cleaning work areas, and replenishing supplies.
- Reset tables for lunch, and dinner plans, ensuring a seamless dining experience
- Communicated effectively with patrons regarding special dietary needs, informed menu choices, upselling them

Host and Support Server

Marriott International

Guest Service Support Expert

Delta Toronto

- Assist in bar operations at Bar Caña (The Roof at Soco), including stocking ice, glassware, and supplies, and ensuring cleanliness and orderliness of the bar area.
- Supporting in bar opening and closing procedures such as preparing garnishes, stocking ice & liquor, changing beer kegs, polishing glassware, and anticipating nightly requisitions.
- Maintaining cleanliness and condition of the bar and tools to ensure a pristine service area.
- Collaborated closely with senior staff and bartenders to optimize bar operations.

St. Louis Bar & Grill

• Prepared and served a wide array of classic and signature cocktails, ensuring consistent quality and presentation during busy service hours.
• Provided excellent customer service, building rapport with patrons and enhancing their dining experience with personalized drink recommendations.
• Managed bar inventory and conducted regular stock checks to ensure a well-supplied bar, minimizing shortages during peak times.

Bartender

YoStarter Digital

- Built multiple blogs, growing them to over 20,000 monthly visitors, and sold them for five-figure amounts. 
- Running marketing campaigns for various local businesses, ranging from RO companies and restaurants to dental services and online course creators.
- Managed multiple ad campaigns, leveraging my expertise to deliver impactful results. 
- Operated as a solopreneur with two full-time freelancers to scale operations effectively.

Founder

Writer with 1 Million+ Views | Student of Hospitality & Tourism Management | Let's Connect: shehraj@shehraj.com

A Marketer turned Hotelier!
I grown multiple blogs from 0 to 100K+ organic traffic, $$$$$ yearly revenue then sold them off. Fell in love with the hospitality industry trying to combine my marketing skills and passion for industry :)

Let's connect: shehraj@shehraj.com

Shehraj Singh

InterContinental Hotels & Resorts

• Gained comprehensive insight into housekeeping operations at InterContinental Hotels & Resorts Toronto by rotating through multiple roles including Room Attendant, Laundry Attendant, Uniform Attendant, Houseman, Lobby Attendant, and Housekeeping Coordinator over 6 weeks. This diverse exposure, culminating in training as a Housekeeping Supervisor, enhanced operational understanding and teamwork efficiency, as evidenced by the seamless integration into the supervisory role and positive feedback from team members.
• Enhanced guest experience and supported the Sales & Marketing Department by meticulously inspecting rooms prior to the arrival of VIP guests and preparing showrooms, resulting in a 100% satisfaction rate from VIP feedback and notable compliments from the Sales & Marketing team on the presentation and readiness of showrooms.
• Broadened leadership and operational knowledge by participating in meetings with directors from various departments. This experience provided valuable insights into cross-departmental collaboration and strategic planning, contributing to a more holistic understanding of hotel management and operations.

Housekeeping Intern

Starbucks

• Contributed to a significant reduction in customer waiting time from 15 minutes to 5 minutes by implementing strategic changes to the printing process.
• Sell coffee and coffee grinding/brewing equipment by explaining differences in coffee beans and
coffee preparation machines and demonstrating how brewing equipment operates
• Provide quality beverages, whole bean and food products consistently for all customers by
adhering to all recipe and presentation standards
• Maintain inventories by replenishing coffee bean supply, stocking coffee brewing equipment,
maintaining supplies, pastries and cookies for coffee bar
• Ensure that any complaints are resolved in a positive manner, keeping customers happy
ensuring recurring business

Barista

Hudson's Bay Company

•      Delivered an outstanding customer experience through proactive and empathetic communication and problem-solving skills by understanding customer needs and pain points and working diligently to address them in a timely and efficient manner.
•      Ensure maximum customer satisfaction by providing exceptional and personalized service, enhancing client satisfaction ratings from 88% to 99.9% in less than 6 months.
 •	Increased monthly sales by an average of 70,000 dollars through implementing effective sales strategies and techniques along with significant boost of customer acquisition of 2 customer per day.
•	Contributed to the growth of the company's rewards program by enrolling an average of 30 customers per month through marketing and outreach efforts.

Retail Sales Associate

As a hospitality student at George Brown College, I am passionate about learning and developing the skills and knowledge required to succeed in the dynamic and competitive industry. I am currently pursuing a diploma of education in hospitality administration/management, where I have gained exposure to various aspects of the field, such as operations, marketing, finance, and human resources.

In addition to my studies, I have one year of experience as a retail sales associate at Hudson's Bay Company, where I delivered outstanding customer service, increased sales, and contributed to the growth of the company's rewards program. I have also recently joined Starbucks as a barista, where I provide quality beverages, food products, and customer satisfaction, while also implementing strategic changes to improve efficiency and reduce waiting time. Through these roles, I have acquired valuable skills such as communication, problem-solving, product selling, and customer service management. Furthermore, I have a unique domain expertise in YouTube marketing, which I have leveraged to create and promote engaging and informative content about hospitality and travel. My intention is to continually develop myself and become an improved version of who I am today, and to pursue a career in hospitality marketing and management.

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The Battle

Shehraj Singh

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