Jorie AI

Drive operational excellence, optimize financial performance, and lead strategic growth initiatives.

Chief Operations Officer - Offshore

Currently, I am spearheading the whole RCM Operations and overseeing EBITDA margins across RCM functions for US Healthcare providers with a team of 600+ professionals. I coordinate strategic planning & execution for delivering high operating margins and lead Automation and Robotics Solutions while maintaining high standards of program delivery and outstanding client & staff experience across all sites.

I ensure strategic alignment among departments (HR, Finance, Quality and Delivery of Operations department). I deliver Pre-Sales/Solutions support from RFP/RFI Management and provided thought leadership across new proposals. I also administer revenues, workforce and profitability for processes across projects and promote a culture of performance management and continuous improvement.

Vice President of Global Operations

Esquire Services Inc

Cultivated innovative investment strategies by exploring contemporary market trends and conceptualized sales and business development strategies to achieve growth via Mergers and acquisitions. Developed innovative marketing strategy to achieve organic growth.

Improved Net Promoter Score (NPS) within a short span for one of the largest RCM Billing companies. Built operational efficiencies for Provider Groups/Clinics and ASCs across the United States and supervised Quality Management to furnish Quality Projects for the utmost delivery of services to the client.

Vice President

JindalX

Founded & steered Jindal's Healthcare Operations and created a team of 50 within a year while providing smooth onboarding. Enhanced operational systems, processes and policies. Led a cross-functional team of Support Services (HR, IT and Finance) and augmented its effectiveness and efficiency. Spearheaded long-term planning, which included initiatives oriented towards operational excellence.

Deputy General Manager

UnitedHealth Group

Headed their Coding Operations while overseeing their daily Productivity Management, Quality Operations, and Process Improvement through various methodologies like Six Sigma, and Fish Bone Analysis. Created customized Operating Procedures for business standardization. Governed internal and external along with legal audits for the process and ODC.

 Service Delivery Manager - Coding Operations 

GPM Technologies

Performed Training Need Analysis (TNA) for developing customized training for existing team members, along with training & mentoring new hires. Managed Client Management by ensuring team delivery across coding functions. Instrumental across all the pilots for Evaluation and Management Coding Processes.

Lead - Coding Operations 

Pacific Ventures 

Overlooked Quality Management of Surgery Coding, Training, Quality Management, and Feedback Management for effective quality operations.

Quality Analyst- Medical Coding 

Ishvinder is a visionary and enterprising leader with over 19 years of experience in the US healthcare operations domain. He is currently the COO - Offshore at Jorie Healthcare Partners, a leading provider of revenue cycle management (RCM) & AI solutions for US healthcare providers. He holds a CPC certification and an MBA degree in Business Operations and Marketing.

As the head of India operations, Ishvinder oversees a team of 800+ professionals and coordinates strategic planning and execution for delivering high operating margins and client satisfaction. He also leads automation and robotics solutions and provides thought leadership across new proposals. He has a proven track record of innovating business strategies, creating new ventures, and building dedicated client bases and partnerships across the highly competitive US healthcare domain. He has honed his skills in RPA, AI, RCM,  and HCPCS compliances, data analytics using Power BI, R and Python, business intelligence (BI), US medical billing, business process improvement, process excellence, and client management. He constantly endeavours to keep his abilities both creative and analytical to find the best solutions for every challenge.

Ishvinder Singh

Pacific Global Inc.

Director of Operations

HGS - Hinduja Global Solutions

Sr. Operations Manager

Coronis IT Systems Pvt. Ltd

Dynamic & result oriented professional with 11 years experience in Healthcare Operations, Transition/Project Management, Problem Resolution & Client Servicing.
Leading the RCM Practice Management for Coronis Health, Chandigarh, Punjab, India
Managing relationship & expectation of clients during the course of the project and ensuring seamless execution till successful handover to delivery.
Involved in planning and managing the projects and ensuring that a project meets quality & cost benchmarks.
Responsible for relationship management for key stakeholders during the project with expertise in project management. 
Spearheaded entire operations & administration with final accountability for long term viability.
Identified needs of various inputs and equipment's across different departments and drove procure initiatives to arrange them in right quality and most competitive rates for smooth functioning and put forth it to the higher management for further step.
Completed all the Projects end to end.

Operations Manager- RCM

HealthEC

•	Dealing with sales of medical software products, B2B campaign.
•	Earning revenue for the company through making sales. 
•	Help Doctors to register and use our online services.
•	Help Doctors for Batch Billing and Renewal for their additional services.
•	Responsible for the business performance.
•	Analyze and plan sales profitability.
•	Prepare reports at the end of the shift/week.
•	Create and execute plans for increasing sales profit.
•	Respond to C level emails.
•	Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
•	Protects organization's value by keeping information confidential.
                Contract with Software companies
•	Dealing with sales of EMR & PHR systems and also arranging   Webinars and Seminars with the C level executives.
•	Analyzing and responding to the RFP’s and RFI’s
•	Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Operations Manager

One Touch Solution

	Working with the team size of 40 reps for inbound and outbound process.
	Helping other agents to well understand the product for continual process development.
	Interacting with clients for quality and process updates.
	Handling the productivity reports.
	Took initiative for handling the transportation and relative    transportation work.

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The Battle

Ishvinder Singh

Harry Singh

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