Jorie AI

Drive operational excellence, optimize financial performance, and lead strategic growth initiatives.

Chief Operations Officer - Offshore

Currently, I am spearheading the whole RCM Operations and overseeing EBITDA margins across RCM functions for US Healthcare providers with a team of 600+ professionals. I coordinate strategic planning & execution for delivering high operating margins and lead Automation and Robotics Solutions while maintaining high standards of program delivery and outstanding client & staff experience across all sites.

I ensure strategic alignment among departments (HR, Finance, Quality and Delivery of Operations department). I deliver Pre-Sales/Solutions support from RFP/RFI Management and provided thought leadership across new proposals. I also administer revenues, workforce and profitability for processes across projects and promote a culture of performance management and continuous improvement.

Vice President of Global Operations

Esquire Services Inc

Cultivated innovative investment strategies by exploring contemporary market trends and conceptualized sales and business development strategies to achieve growth via Mergers and acquisitions. Developed innovative marketing strategy to achieve organic growth.

Improved Net Promoter Score (NPS) within a short span for one of the largest RCM Billing companies. Built operational efficiencies for Provider Groups/Clinics and ASCs across the United States and supervised Quality Management to furnish Quality Projects for the utmost delivery of services to the client.

Vice President

JindalX

Founded & steered Jindal's Healthcare Operations and created a team of 50 within a year while providing smooth onboarding. Enhanced operational systems, processes and policies. Led a cross-functional team of Support Services (HR, IT and Finance) and augmented its effectiveness and efficiency. Spearheaded long-term planning, which included initiatives oriented towards operational excellence.

Deputy General Manager

UnitedHealth Group

Headed their Coding Operations while overseeing their daily Productivity Management, Quality Operations, and Process Improvement through various methodologies like Six Sigma, and Fish Bone Analysis. Created customized Operating Procedures for business standardization. Governed internal and external along with legal audits for the process and ODC.

 Service Delivery Manager - Coding Operations 

GPM Technologies

Performed Training Need Analysis (TNA) for developing customized training for existing team members, along with training & mentoring new hires. Managed Client Management by ensuring team delivery across coding functions. Instrumental across all the pilots for Evaluation and Management Coding Processes.

Lead - Coding Operations 

Pacific Ventures 

Overlooked Quality Management of Surgery Coding, Training, Quality Management, and Feedback Management for effective quality operations.

Quality Analyst- Medical Coding 

Ishvinder is a visionary and enterprising leader with over 19 years of experience in the US healthcare operations domain. He is currently the COO - Offshore at Jorie Healthcare Partners, a leading provider of revenue cycle management (RCM) & AI solutions for US healthcare providers. He holds a CPC certification and an MBA degree in Business Operations and Marketing.

As the head of India operations, Ishvinder oversees a team of 800+ professionals and coordinates strategic planning and execution for delivering high operating margins and client satisfaction. He also leads automation and robotics solutions and provides thought leadership across new proposals. He has a proven track record of innovating business strategies, creating new ventures, and building dedicated client bases and partnerships across the highly competitive US healthcare domain. He has honed his skills in RPA, AI, RCM,  and HCPCS compliances, data analytics using Power BI, R and Python, business intelligence (BI), US medical billing, business process improvement, process excellence, and client management. He constantly endeavours to keep his abilities both creative and analytical to find the best solutions for every challenge.

Ishvinder Singh

Team Lead

Assistant Team Lead

Wipro

The establishment of clients at CHC Greenville Radiology and Florence Pathology is in process. Participating on client calls and understanding their requirements and preparing the team for the projects. Handling large scale providers, physicians including the transitioning offshore & onshore projects of Greenville and Florence. Managing a team of 50 plus, client management, handle process, responsible for the delivery, planning, TAT, Leader ship skills. Responsible for the compliance and quality. Maintain and negotiate SLAs with the client to ensure the quality of deliverables is achievable with regard to timelines and costs.

Subject Matter Expert

Helped establish two clients in process. Responsible for analysing trends impacting various aspects of the process and customers. Played pivot role in establishment of Laboratory client and ensure that productivity and quality SLAs are met. Paved the way to reduce errors from manual work to improve accuracy and reduced TAT. Supervised the knowledge sharing and brain storming sessions with in the Operations and Quality team on a regular basis. Managed a team of 40 FTE's and involved in mentoring them to process experts.

Was hired as a Process Associate (Payments) at the company and got promoted to SME within 8 months of joining.

Process Associate

Coronis IT Systems Pvt. Ltd

Joined as Billing Consultant (Charges). Promoted
to Payment within 10 months of joining. Played a pivotal role in development of charges team & payments team.

Billing Consultant

Professional with over 6 years of experience in Revenue Cycle Management for USA Health Care. Expertise in Process Excellence & Continues Process Improvement with proven abilities in Team management and performance improvements by using Lean Methodology. Experienced in working with Payment, Charges, Credits and Denials. Skilled in Healthcare, Process Managements and Team Coordination.

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The Battle

Ishvinder Singh

Neeraj Kumar

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