Dubai Islamic Bank

Insight Support - Execute primary consumer insights projects per the business needs and provide actionable inputs in business decision-making.

Competitive Intelligence - Through social media monitoring & marketing spending analysis - keep internal stakeholders updated about competition product/service launches.

CX Monitoring & Reporting - Measure the bank relationship NPS score and chart out actionable problem areas for business units to action.

Trend Analysis - Monitor and report on macroeconomic trends of the UAE market & future trends in banking

Brand Strategy - Prepared strategic white paper to solve tactical business problems with the strategic framework

Actively involved in the launch of DIB Alt - Digital Full service banking from DIB

Lead - Customer insights 

Boston Consulting Group (BCG)

Sales Enablement - Asset the BCG sales team in preparing their proposal & business pitch documents built on research case studies

Analytics Expertise -  Assist the analytics team on their modelling projects through expertise in advanced techniques like segmentation, conjoint modelling, etc.

Project Execution & Presentation - Execute the consumer insight projects as per the casework requirement & present the strategic finding to the client

Recommendation Implementation - Work with the clients closely to implement all the recommendations from the insights project.

Publishing market leadership materials—Assist in developing a proprietary BCG database on key consumer topics and publish periodic leadership materials to showcase BCG's analytic capability to potential clients.

Sector Worked: 
Technology Startups, FMCG & Media Conglomerate 

Nature of Projects: 
Conjoint Modelling, Pricing research, Lapsing analysis, Global sustainability awareness, etc.

Expert Consultant

4SiGHT Research & Analytics

Job Profile
1. Business Development
2. Client Management
3, Project Management
4. Team Management
5. Mentoring/Skill development
6. Recommending Best Research Design
7. Advanced Analytics, Dashboarding & Reporting
8. Findings Presentation to clients

Nature of Studies Handled: U&A studies, Segmentation Studies, Product Testing, Concept Testing, Concept Use Testing, Pack Testing, Pricing Studies, Post Launch Evaluation, Diagnosing studies like Triggers & barriers, Volume Estimation studies, Media Effectiveness Studies, Brand Tracking, Conjoint/Maxdiff Studies, UX testing

Sectors: FMCG, automotive, banks, telecom, property developers, beverage and credit card network providers.

Geographical Footprint: UAE, India, Saudi, Egypt, Iran, Oman, Qatar, Nigeria, Morocco and Kuwait

Director Consumer Insights

Senior Manager - Insights

Manager - Insights

4SiGHT Africa Research & Digital Solutions

Act as the Quantitative Analytics consultant to the 4SiGHT Africa operation

Market Research - Analytics Consultant

IMRB International

Nature of Studies handled: Products tests (more than 50 studies), Pack Test, Name Test, Post Launch, Brand Tracking (milk products in Sri Lanka), U & A study to understand Alcohol Market in India (Study conducted in 23 major cities in India with 45000 Sample Size)

Categories Handled: Foods (pickles, ready to mix, ready to eat), Confectionaries, Chocolates, Personal care (soaps, shampoos, facial cream), diary (milk, butter, cheese and yoghurt), Alcohol

Tools Used: SPSS, AMOS, EXCEL
Job Roles :
1.	Drafting Proposal
2.	Initiating the study
4.     Materials preparation
5.	Field Management
6.	Analysis Coordination
7.	Data Interpretation & Presentation

Research Manager

ICICI Bank

To act as a one stop solution for all the ICICI privilege customer needs and try to increase their total relationship value with the bank by cross selling financial products based on their requirements.

Assistant Manager - Privilege Banker

I have over 14+ years of experience in market research, customer experience (CX) and consumer analytics. I am the Customer Insights Lead at Dubai Islamic Bank (DIB), assisting the various product and service functions in building customer-centric finance products for UAE residents. 

In my current role, I have partnered with a team of exceptional individuals and have been actively involved in shaping DIB's evolution into a customer-facing brand geared for its next growth phase. 

My professional passion deeply involves incorporating customers' stories into business decision-making. I am unwaveringly dedicated to helping key business owners navigate the rich landscape of consumer stories, believing that these narratives hold the key to truly customer-centric strategies. 

I play Padel Tennis with friends at the weekend, brainstorm business ideas, or experiment with new-age AI tools. I believe in the power of technology enablers like AI to help us perform our jobs effectively, and I am always eager to explore their potential. 

In my previous job as an expert management consultant at Boston Consulting Group, I was closely involved with assisting Tech start-up founders in solving their business problems. 

In my long experience with 4SiGHT, I was an integral resource in the company's evolution from a simple boutique MR firm to a multi-country global market research company. I contributed nearly one-third of their revenue until my tenure with them ended in 2021. 

I deeply care about sustainability and have been involved in projects related to global sustainability awareness and customer communities. 

I enjoy getting out of my comfort zone and exploring new things, and I believe in lifelong learning and continuous improvement.

I also thoroughly enjoy the opportunity to meet new people over a cup of coffee. Feel free to reach out on LinkedIn or DM me on Twitter (X) @itsnagarajan. I'm always open to new connections and conversations.

Key Data Science Skills: Python, Big Data, SQL, machine learning, Business Intelligence, Tableau, SPSS, Qualitrics, QuestionPro, XEBO etc. 

Key MR Skills: Segmentation research, Customer Experience Management (CX), Customer Journey mapping, Usage and attitude studies, Pricing studies—Conjoint, Maxdiff, UX Research, POS Analytics, etc.

Nagarajan R.

BNP Paribas CIB

I currently serve as APAC GM IT Business Analyst / Project Manager  within the Front-to-Back (F2B) Trade Processing perimeter as  the single point of contact (SPOC) for APAC Business Users covering Rates, FX, and Fixed Income products, I collaborate closely with Trading Desks to support market onboarding, STP automation, trade booking, risk management, and hedging practices. My work involves aligning IT solutions with business priorities while ensuring robust operational risk mitigation.

Key Responsibilities

Strategic & Regulatory Delivery: Lead new business strategic implementations (NAC), industry-driven adaptations, and regulatory initiatives, ensuring smooth Delivery  of projects while addressing APAC-specific requirements.

Trade Processing Transformation: Oversee tactical enhancements and maintenance across multi-asset trade booking platforms, while driving automation and process optimization for higher efficiency.

Transversal Impact Assessment: Evaluate the end-to-end impact of new initiatives, engaging stakeholders across Front Office, Middle Office, and Back Office to define operational processes, mitigate risks from manual workflows, and establish action plans within acceptable timelines and costs.

Cross-Functional Coordination: Act as a central coordinator for trade processing changes across interconnected functions including:

-Front Office systems

-Pricing & Analytics

-E-trading platforms & market connectivity

-Risk & PnL reporting

-Collateral Management

-Regulatory & Trade Reporting

-Back Office systems (Confirmations, Settlements, Reporting)

-Accounting & Reconciliations

-Finance and Global Application IT teams

IT Governance & Prioritization:  Lead the governance and prioritization process for projects, tracking progress of the book of work, presenting status updates on milestones, risks, dependencies, and escalations. Regularly report to senior management to ensure visibility, transparency, and alignment with strategic objectives.

Project Manager

Crédit Agricole CIB

Part of the Market Risk delivery Team in the Capital Markets IT department.
 Leading Team of 5+ members as an Project manager/Lead BA handling end to end market risk metrics delivery through SDLC process. Using a blend of Agile and  Waterfall methodology for project deliveries.

Project 1 - SIMM (Standard Initial Margin Model) 

Project 2 - FRTB ( Fundamental Review of Trading book ) -Standardized Approach

Lead Business Analyst

ALMT IT - LEAD Business analyst- > ASSISTANT MANAGER 

-Risk & PnL and WARM ( Risk Management) applications Generation, Management,  Monitoring and Reporting of PnL data & Risk data for ALMT perimeter.

ALMIT- Senior Business analyst

Implemented developments on IRRBB based changes as per BIS guidelines. Specialized in liquidity risk management, Stress testing and Scenario analysis and Currency (FX) risk management.

Product control ( P&L) for the ALM IT team under the treasury Management system.

Senior Business Analyst

WTS Dhruva Consultants

Worked as VAT Audit (Business Consultant) in one of leading Tax consultant based in Dubai. 
Assigned for client project which has its operations across UAE. 

•	Conducted field visit to audit clients’ VAT recording and reporting, to ensure compliance with provisions of the Federal Tax Authority (FTA - UAE government entity responsible for the administration, collection and enforcement of federal taxes).

Business Consultant

ORACLE FINANCIAL SERVICES SOFTWARE LIMITED

Client- Blackrock 

As a global investment manager and fiduciary to  the clients, the purpose at BlackRock is to help everyone experience financial well-being.

Part of the global package production (GPP) Aladdin Risk analytics team for the blackrock Risk reporting department.

Main responsibilities were Model validation and Analysis of portfolios, benchmarks, and liabilities to identify aggregate risk exposures they hold and communicating significant risks to the Fund Manager. Managed US pension fund portfolio valued approximate $150 million,

Business Analyst - Market risk Model Validation

State Street Syntel Services Private Limited (Financial Kpo)

- Supported trade capturing and corporate action tools for Equities, Derivatives  and fixed income  products wherein processing CA events  daily across global entities.

- Conducted end-to-end functional testing for trade capture and corporate action solutions, achieving a defect resolution rate of 98% before deployment.

Business Analyst- Wealth Management

Firstsource

•	Worked as an Senior Associate (consultant)  for Lloyds Bank Plc ( Commercial and retail banking business).  Supporting Mortgage operations teams based in UK .

•	Majorly dealt in client servicing and payments of mortgages like ( Repayment mortgage, Interest-only mortgage, Tracker Mortgage, Fixed rate mortgages , etc) and its applications from pre-approval stage to issuance of loans to customers.

Senior Associate

From the trading floors of India , the consulting world of UAE to the bustling financial hubs of Asia (Singapore), my career has been a journey of solving complex problems where business, technology, and regulation intersect.

I started out in the world of  Banking with Back office Projects with State street Bank later moved in risk analytics, working on  BlackRock Aladdin at Oracle Financial Services, where I learned how data and models could shape smarter investment decisions. That early exposure to market risk and portfolio management ignited a passion for bridging business needs with technology — a passion that has guided me ever since.

At BNP Paribas India, I dove deep into ALM IT, strengthening frameworks for IRRBB, liquidity,FX risk and Product control ( P&L). The work was highly technical, but the impact was tangible: empowering banks to navigate risk more strategically.

My next chapter at Crédit Agricole CIB- Singapore brought me into the heart of regulatory transformation. I led global projects around BCBS 261 (SIMM for OTC derivatives) and Basel IV – FRTB, initiatives that demanded not only technical expertise but also the ability to partner with diverse stakeholders across trading, risk, and finance.

Today, at BNP Paribas -Singapore (APAC), I lead Front-to-Back Trade Processing initiatives across Rates, FX, and Fixed income. As the APAC SPOC for trading desks, I work closely with front office, risk, and back-office teams to deliver market onboarding, STP automation, and hedging solutions. The most rewarding part? Orchestrating cross-functional teams to create outcomes that balance efficiency, compliance, and growth — while ensuring senior management always has a clear line of sight.

Along the way, I’ve picked up strong technical expertise in systems like Calypso, Murex, Sophis, and Orchestrade, become a Certified Product Owner (PSPO), earned my MSc in Investment Management from London, and I’m now pursuing the FRM certification to deepen my risk expertise.

But beyond roles and projects, what truly defines me is curiosity — the drive to keep learning, adapting, and sharing. 

Recognized as a Top Voice in Risk Management, I regularly write and speak about capital markets transformation, regulatory change, and risk analytics.

Every step of my career has been about one thing: helping global financial institutions navigate uncertainty with clarity, resilience, and innovation.

Passionate about connecting business and technology to solve complex challenges in capital markets. If this resonates with you, I’d love to connect and exchange ideas.

taplio

The Battle

Nagarajan R.

Umesh Bankatti

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