Dubai Islamic Bank

Insight Support - Execute primary consumer insights projects per the business needs and provide actionable inputs in business decision-making.

Competitive Intelligence - Through social media monitoring & marketing spending analysis - keep internal stakeholders updated about competition product/service launches.

CX Monitoring & Reporting - Measure the bank relationship NPS score and chart out actionable problem areas for business units to action.

Trend Analysis - Monitor and report on macroeconomic trends of the UAE market & future trends in banking

Brand Strategy - Prepared strategic white paper to solve tactical business problems with the strategic framework

Actively involved in the launch of DIB Alt - Digital Full service banking from DIB

Lead - Customer insights 

Boston Consulting Group (BCG)

Sales Enablement - Asset the BCG sales team in preparing their proposal & business pitch documents built on research case studies

Analytics Expertise -  Assist the analytics team on their modelling projects through expertise in advanced techniques like segmentation, conjoint modelling, etc.

Project Execution & Presentation - Execute the consumer insight projects as per the casework requirement & present the strategic finding to the client

Recommendation Implementation - Work with the clients closely to implement all the recommendations from the insights project.

Publishing market leadership materials—Assist in developing a proprietary BCG database on key consumer topics and publish periodic leadership materials to showcase BCG's analytic capability to potential clients.

Sector Worked: 
Technology Startups, FMCG & Media Conglomerate 

Nature of Projects: 
Conjoint Modelling, Pricing research, Lapsing analysis, Global sustainability awareness, etc.

Expert Consultant

4SiGHT Research & Analytics

Job Profile
1. Business Development
2. Client Management
3, Project Management
4. Team Management
5. Mentoring/Skill development
6. Recommending Best Research Design
7. Advanced Analytics, Dashboarding & Reporting
8. Findings Presentation to clients

Nature of Studies Handled: U&A studies, Segmentation Studies, Product Testing, Concept Testing, Concept Use Testing, Pack Testing, Pricing Studies, Post Launch Evaluation, Diagnosing studies like Triggers & barriers, Volume Estimation studies, Media Effectiveness Studies, Brand Tracking, Conjoint/Maxdiff Studies, UX testing

Sectors: FMCG, automotive, banks, telecom, property developers, beverage and credit card network providers.

Geographical Footprint: UAE, India, Saudi, Egypt, Iran, Oman, Qatar, Nigeria, Morocco and Kuwait

Director Consumer Insights

Senior Manager - Insights

Manager - Insights

4SiGHT Africa Research & Digital Solutions

Act as the Quantitative Analytics consultant to the 4SiGHT Africa operation

Market Research - Analytics Consultant

IMRB International

Nature of Studies handled: Products tests (more than 50 studies), Pack Test, Name Test, Post Launch, Brand Tracking (milk products in Sri Lanka), U & A study to understand Alcohol Market in India (Study conducted in 23 major cities in India with 45000 Sample Size)

Categories Handled: Foods (pickles, ready to mix, ready to eat), Confectionaries, Chocolates, Personal care (soaps, shampoos, facial cream), diary (milk, butter, cheese and yoghurt), Alcohol

Tools Used: SPSS, AMOS, EXCEL
Job Roles :
1.	Drafting Proposal
2.	Initiating the study
4.     Materials preparation
5.	Field Management
6.	Analysis Coordination
7.	Data Interpretation & Presentation

Research Manager

ICICI Bank

To act as a one stop solution for all the ICICI privilege customer needs and try to increase their total relationship value with the bank by cross selling financial products based on their requirements.

Assistant Manager - Privilege Banker

I have over 14+ years of experience in market research, customer experience (CX) and consumer analytics. I am the Customer Insights Lead at Dubai Islamic Bank (DIB), assisting the various product and service functions in building customer-centric finance products for UAE residents. 

In my current role, I have partnered with a team of exceptional individuals and have been actively involved in shaping DIB's evolution into a customer-facing brand geared for its next growth phase. 

My professional passion deeply involves incorporating customers' stories into business decision-making. I am unwaveringly dedicated to helping key business owners navigate the rich landscape of consumer stories, believing that these narratives hold the key to truly customer-centric strategies. 

I play Padel Tennis with friends at the weekend, brainstorm business ideas, or experiment with new-age AI tools. I believe in the power of technology enablers like AI to help us perform our jobs effectively, and I am always eager to explore their potential. 

In my previous job as an expert management consultant at Boston Consulting Group, I was closely involved with assisting Tech start-up founders in solving their business problems. 

In my long experience with 4SiGHT, I was an integral resource in the company's evolution from a simple boutique MR firm to a multi-country global market research company. I contributed nearly one-third of their revenue until my tenure with them ended in 2021. 

I deeply care about sustainability and have been involved in projects related to global sustainability awareness and customer communities. 

I enjoy getting out of my comfort zone and exploring new things, and I believe in lifelong learning and continuous improvement.

I also thoroughly enjoy the opportunity to meet new people over a cup of coffee. Feel free to reach out on LinkedIn or DM me on Twitter (X) @itsnagarajan. I'm always open to new connections and conversations.

Key Data Science Skills: Python, Big Data, SQL, machine learning, Business Intelligence, Tableau, SPSS, Qualitrics, QuestionPro, XEBO etc. 

Key MR Skills: Segmentation research, Customer Experience Management (CX), Customer Journey mapping, Usage and attitude studies, Pricing studies—Conjoint, Maxdiff, UX Research, POS Analytics, etc.

Nagarajan R.

Zahoor ul Islam

VP - Head of Customer Engagement Technology

VP - Head of Enterprise Architecture and Integration

Noor Bank

Managing Noor Bank Digital transformation platform targeting channels. Successfully delivered new digital platform targeting Internet banking and Mobile banking for retail and business banking in record time, setup pan bank enterprise integration platform connecting with various system. Working on various initiatives, including Pan bank loyalty platform, eStatement, IVR upgrade, Business banking partners echo system, Digital Wallet platform, ATM network transformation, various integration to external partner networks.

VP - Program Manager - IT Applications and Channels

Ghobash Trading & Investment Co.

Responsible for entire IT operations, strategy and execution of ABAN and Ghobash group companies. proud of setting up proper IT shared services with all the necessary function and build in-house capability and competency within the team to convert them an agile team that immediately respond to business need.

Establish Group IT strategy.
Established First Shared IT Service Center for the entire group. 
Establish services portfolio and PMO.
Roll out BI across all the group companies and automate group performance.
Established platform for CRM and roll across many different entities.
Established successful Call center for F&B.
Established group BPM platform and automate manual and adhoc process.
Consolidate application and services platform.
Consolidate Data Center technology and Storage.

Group IT Manager

ABAN Investment

Responsible to devise information and process strategy, operations excellence, business processes and technology enablement for companies related to ABAN.

Technology and Solution Excellence Manager

Self-Employed

Offer freelance consulting to the organization to setup and define IT system, Business enablement through IT, Enterprise Architecture, Lean business transformation, Agile software development, SCRUM, FDD etc.

Freelance IT Consultant

Emitac

As solution architect part of Emitac Enterprise Solution (EES), designing and delivering solutions for large turnkey solution involving end to end IT automation, software, hardware, networking and business consulting related to server and storage consolidation, Tier Storage management, Backup and Recovery, disaster recovery and Business continuity.

For last two years worked on strategic initiative, along with “Jay Divivedi” ex-CIO Shinsei bank Japan to understand his “Radically simplified IT” methods and its application enterprise business and automation

HBR Radically Simplified IT paper can be found at
http://hbr.org/2008/03/radically-simple-it/ar/1

David James Brunner work on Mr. Jay Dvivedi methods are available at http://davidjamesbrunner.org/go/enterprise-software

Solution Architect

As director technology worked as number of emerging technologies and make them part of Emitac portfolio, which involve identify the business opportunity, product and partner selection, feasibility and process to make it part of Emitac portfolio.

As Chief architect for Emitac IT, completely revamp the IT application infrastructure that involves server and storage consolidation, Network consolidation, unified access and security infrastructure, remote access, Unified communication and disaster recovery.

Director Technology

IBA - Karachi

Taught following courses to MBA MIS program

Object Oriented Programming

Visiting Faculty

Avanza Solutions

As CTO of Avanza solutions, one of the renowned software houses in Pakistan. Manages Avanza whole software development team and portfolio. 

It has three sub division, one division looks for the eBanking solutions and products, which include Avanza alternate delivery channel middleware named Rendezvous, ATM switch called “Nimbus” and state of art CRM product called Unison. 

The second division is for Customized software development, which develops software on Dot Net and Java technology especially for the Middle east market for portal and desktop business solutions. 

The third division is about NCR products, at Avanza we pleased to affiliate us with the NCR as their only software development partners in the market, developed number of products which NCR market world over, iSuite is core suite of ATM monitoring and management solution, there are number of products are in development and number of value added services developed for different by the team, which is marketed as NCR products.

Managed a team of more than 150 developers.
Founding members of Avanza solutions.

Software Development Manager

Progressive Systems (Pvt.) Ltd.

Progressive Systems is software development house work for the US market as offshore development partner. Work numerous, eCommerce and customized development products.

National University of Computer and Emerging Sciences

Taught following courses 
Introduction to Programming
Operating System Design and Concepts
Introduction to Computer Science
Object Oriented Programming

With a rich tapestry of experience spanning over 25 years in the IT industry, I stand as a seasoned expert in the realm of digital transformation. My journey has been defined by a track record of delivering success on multifaceted technology projects that cut across diverse domains.

In my current role as the Vice President of Customer Engagement Technology at Dubai Islamic Bank, I hold the reins in shaping and executing visionary strategies aimed at enhancing customer experiences through cutting-edge technological solutions. My day-to-day entails forging strong alliances with senior stakeholders and business leaders to harmonize our technology aspirations with the organization's overarching objectives.

Under my purview, I orchestrate the development and deployment of enterprise architecture and integration platforms, meticulously curating the digital banking channels to ensure they operate at peak efficiency.

My mission is unwavering - to be a catalyst for innovation and a driver of growth. I accomplish this by championing technology solutions that are unequivocally customer-centric, adding substantial value, optimizing efficiency, and setting Dubai Islamic Bank apart as an industry leader.

taplio

The Battle

Nagarajan R.

Zahoor ul Islam

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