Ivan Oung

MINO Digital

ivanoung.io

A WordPress Developer who cares about profit, where I help service-based businesses who struggle to turn attention to leads by building fast and clean websites.

WordPress Developer / Founder

Cohort 6 Productions

I cofounded Cohort 6 Productions with the mission to drive growth by providing web/app-based solutions to SMEs. I work with our clients, developers, and designers to create helpful solutions. I analyze and evaluate data to make informed recommendations for our clients on current and future processes.

Other Highlights:
• 44% increase in month-over-month revenue in 6 months after launch
• 73% increase in traffic, 3x increase in time spent on-site

Skills:
AWS Cloud, HTML/CSS, Javascript/Typescript, React.js, Node.js, SQL, MySQL, PostgreSQL, Google Tag Manager, Google Analytics, Hotjar, WordPress, JIRA, Google Data Studio, Stakeholder Management,  Solution Architecture, Project Management, Data Analysis

Web dev / Co-Founder

Digital Nomads Hong Kong 

I build practical websites that only focus on converting traffic into leads.

Technical Product Specialist

Mapxus

Achievements:
• Improved TTV (time-to-value) by 99.6% (~3 weeks to ~2 hours)
• Grew homepage’s average engagement time by 219.42% with A/B testings
• Cut operation costs by $315,000/month within 6 months through payment system integration
• Improved onboarding time from ~ 3 days to ~ 5 minutes through process standardization
• Introduced data literacy across product team with self-served data analytic tools with visualization

Responsibilities:
• Perform market and competitor analysis across APAC, EU and North America region
• Serve as the product owner of 3 products (Web SaaS, API, and SDK)
• Define roadmaps to address opportunities and outcomes in line with company’s strategy
• Define products’ North Star Metric and team’s quarterly OKR
• Managing a development team of 5, prioritizing workloads and backlogs
• Design web UI interface with Figma
• Build deep user understanding through interviews and liaising with our enterprise customers (Hong Kong Development Bureau, 川崎重工, Hong Kong Blind Union, K11 Musea)

Senior Product Manager

Melco Resorts & Entertainment

At Melco, I worked as a Senior Business Analyst. I analyze the current business process and deliver solutions to make our loyalty program (Melco Club App) better: whether it is about implementing a ticketing system for our cross-border transportation service or OCR to improve our onboarding experiences.
As the subject matter expert of the releasing features, I create presentations to demonstrate business value and the proposed operational changes. I work with stakeholders on new verticals launches and process improvements across Macau, Manila, and Cyprus.

Other Highlights:
• Proposed insight-driven reporting framework for measuring business impact on new implementations
• Liaise with director-level business stakeholders (Gaming services, Data risk, and Casino services) across 3 regions (Macau, Manila, Cyprus)
• Liaise between 3 Engineering teams to deliver products to market

Skills: 
Heap Analytics, JIRA, Confluence, Tableau, Postman, Miro, Figma, Lucidchart, CMS management, BPMN, Quality Assurance, Product Management, Data Analytics, Business Process Improvement, B2C

Senior Business Analyst/Product manager

BloomMe

At BloomMe, I drove three product revamps as an initiative for improving customer and user satisfaction. Whether it is conducting customer interviews, analyzing and evaluating tracking data, to outlining the product roadmaps to make our products (BloomMe App, BloomMe Pro, CRM) better. I work closely with our sales, customer success, and finance team to reduce the operational cost through API integrations with Stripe and Chargebee.

Highlights:
• Improved quality of delivery by 73% reduction of new development-related bugs
• Improved cross-team communication satisfaction level (83% company-wide approval rate)
• Grew the Product/UX team from 3 to 5 persons
• 65% reduction on internal onboarding time for the product team

Skills:
JIRA, Confluence, Chameleon, Lucidchart, Mixpanel, Firebase, Google Analytics, Hotjar, Chargebee, Stripe, SQL Product Roadmapping, Wireframe, Prototyping, Business Process Improvement, Competitive Analysis, Market Research, Competitor Analysis, System Design, Stakeholder Management, Cross-functional Team Leadership, SaaS, B2B, B2C

Technical Product Manager

hi Inc.

Highlights:
• Appointed as the representative to visit the India office for a major backend integration
• Reduced cost of communication cost due to the lack of a single source of truth
• Reduced development downtime due to lack of standardization

Skills:
JIRA, Confluence, Salesforce, Postman, Lucidchart, BPMN, BRD, TRD, Spreadsheet

Product Manager

Xccelerate

Highlights:
• Featured in “UX Collective” Medium publication (236K followers)
• Led team to 3rd place in Startup Weekend Business and Technology event
• Reached 14,000 Read on Medium

Skills:
AWS Cloud, Git, Javascript, Typescript, HTML/CSS, React JS, Node JS, PostgreSQL, Public Speaking, Public Presentation

Full-stack Developer In-residence

The Store Hong Kong

Highlights:
• Increase in profit by $43k a year by the implementation of an automated price matching system
• Improved overall productivity by 37% with the implementation of Kanban project management practice

Skills:
Google Cloud Script, Excel, Trello, Google Analytics, Project Management, Team Management

Manager of E-commerce and Marketing

Ipsos

• Facilitate and supervise translation sections
• Recruit potential translators as well as host training sections 
• Proofreading and editing final translated versions; providing clients with a grammatically correct, well-expressed final version of the translated text in word/excel-processed document;s 
• Generate post-translation/proofread reports; feedback on translation accuracy and corrections

Freelance Translator

Help SMEs grow profit by creating effective website that turns attention into opportunities and purchases

As the Lead Developer and Founder of ivanoung.io, I help service-based businesses who struggle to turn attention to leads by building fast, clean, and result-driven websites. With over 5 years of experience in delivering web/app-based solutions to SMEs, I have a proven track record of increasing revenue, traffic, and user retention for my clients.

Karrot Digital Consultancy

Founder

Business Analyst

Bank of China (Hong Kong)

➢   Work with developer teams, trade floors, different management levels and front-office business users
➢ 	Perform business analysis and project management jobs in different financial system and trading platform projects
➢ 	Deal with trading ideas and strategies of Cash Equity, Equity, FX and different derivative products across Capital Markets
➢ 	Provide application support to  front-office business users
➢ 	Coordinating with different parties and participating in projects for system enhancement and system testing (UAT) to maintain and ensure smooth system operation.
➢ 	Communicate with vendor in delivering advice and solutions for production and enhancement issues for treasury system
➢ 	Providing various administrative supports to the department including but not limited to system related investigation.
➢ 	Elicit and prepare user requirement with business management and users to ensure requirement statements are complete, consistent and concise
➢ 	Provide advice to management in choosing appropriate vendor solutions to meet business needs

Ayers Solutions Limited

➢Integrate real-time and 15 minutes delay stock price quote terminal feed with different information vendors into web trading platform and terminal trading system
➢Suggest different order management tools in front office systems to fulfill individual business needs
➢Apply, educate, design credit and risk rules to brokerage firms for managing different business needs and risk exposure
➢Implement order routing using FIX and DMA orders between different local and global brokerage firms Responsible for the overall project management BSS delivery during set up of front office and back office system
➢Coordinate with brokerage firms on setting up general ledger GL interfacing settlement system with accounting system
➢Accommodate securities settlement operation like processing deposit and withdrawal, reconciling custodian balance, client and broker trade matching, submission of stamp duty and levy reports, etc
➢Communicate with brokers on customization on various back office system reports, margin trading, transaction, portfolio and balance, risk management and FRR reports
➢Design interfacing with third party CRM system for managing trading accounts in back office system
➢Educate end users on handling different corporate actions like cash, scrip dividend, rights issue, etc using back office system
➢Assist in parallel run of 2 back office system during migration, including cash and portfolio reconciliation

Project Officer

ec Telecom

	Be the liaison point of internal and external parties in software development, assist in mobile application support
	Prepare user acceptance test and user training
	Monitor project schedule and ensure deliverables to be produced on time

Project Coordinator

River Trade Terminal

	Coordinate with IT development team in delivering projects, reviewing the workflows of different aspects in container terminal.
	Write user requirements for system enhancements and conduct user acceptance tests and user training on the enhancements.
	Evaluate the results of preliminary user acceptance tests and revert for further alteration for testing.

Assistant Officer

Knowledgeable and experienced in the various techniques to elicit, analyze and communicate requirements.
Able to learn a new domain, from my past experience, financial services, telecommunications, logistics
Able to figure the bigger picture where fits in with the organizational goals.

taplio

The Battle

Ivan Oung

Darwin Chan

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