Jackie Harder

Key Dynamics Coaching and Consulting Inc.

Individuals: I am passionate about helping mid-career and mid-life women set and reach goals through coaching. With 30 years of experience in the business and nonprofit worlds, as well as a certfied coach, I help my clients get to where -- and who -- they want to be.

While each client brings her own goals to the table, here are some topics that I can help you with:

• Career changes
• Building a resume that works
­• Career advancement
• Negotiation skills
• Interviewing techniques 
• Developing leadership skills
• Building self-confidence
• Improving public speaking skills
• Setting boundaries, personally and professionally 
• Handling difficult people
• Time management 
• Setting, prioritizing and achieving goals
• Work-life balance
• Motivation 

Business: I have a unique mix of leadership experience in business and nonprofits (paid positions as well as volunteer). Let me use my 30-plus experience in the media and a chamber of commerce executive to help you plan for a new venture or build the one you've got. I can provide business consultations on:

• Developing job descriptions and policies and procedures
• Website development 
• Finding the right employee to fill your vacancies 
• Inbound marketing strategies, including blogs, email marketing and social media
• Effective networking to build your business
• Ongoing coaching/consulting to help you get the most from your efforts 
• Public relations
• Having difficult conversations
• Business planning
• Public speaking

Whether you're at the "is this all there is?" stage of your life and are ready  to invest in yourself, or need some support and insight on your business, let's set up a exploratory Zoom call by picking your best time here: https://calendly.com/jackie-keydynamics/30-minute-discovery-zoom-call.

Let's work together on bringing your dreams to life!

President

Travel Resources Group

Social Media Manager

Living Independence for Everyone, Inc.

Worked with people with disabilities to get them the assistance they need to live the life they want to live. Increased the number of disabilities resource listings on the website from 34 to nearly 140. Verified accuracy of the existing listings. Added new pages and images as well as created content.

Independent living Coordinator and Visual Media Consultant

Miles Partnership

I use my communications and chamber of commerce backgrounds to help tourism businesses bring in more customers from Palm Beach through the Florida Keys.

Travel Marketing and Media Sales Consultant

Key Largo Chamber of Commerce

Business development and advocacy organization of 409 members. Manage Visitor Center (90,000 visitors annually), Visitor Information Services for national and international clientele and general chamber services. Serve as liaison between businesses and governmental agencies. Facilitate policymaking and implement policy established by 13-member volunteer Board of Directors. Drive business to members by matching them to consumer needs. Promote new and existing businesses through comprehensive media management programs. Establish and work with all-volunteer committees in such areas as business development, women managers, legislation, etc.

The Upper Keys Reporter

Responsible for the overall running of the operation, with a focus on the news/editorial side. Managed the ad and production staffs. Responsible for meeting revenue and expense budgets.

Editor/associate publisher

So many people are in transition, some by choice and others because they were forced into it. Is this you? Are you ready to make the Big Leap and want someone to help you do that? If so, I'd love to connect: jackie@key-dynamics.com. 

I spent most of my career as a newspaper executive in the second-largest media group in the U.S. In 2003, I discovered coaching, got certified and opened my own business -- all after only 5 months of coaching! A few years later, I took the job as CEO for the Key Largo (Fla.) Chamber of Commerce. 

It was a fabulous run for seven years, but in 2012 I made another transition to focus on my own business and my lifelong passion -- helping people get what they want out of life.  

In 2016, I published a book titled, "The DIY Coaching Manual for Women: How to Transform Your Life in 12 Months." My next book will be called, "Please! Learn From My Mistakes!" :-) 

Here's who I work with: 

• PROFESSIONALS -- Have you been in your current position for a while and wondered, "Is this all there is?" Do you want to make more money, but don't know how to negotiate for a bigger salary or a promotion? Do you want to build your leadership skills? I can help you develop the skill sets you need to demonstrate your value and ask for what you want...and deserve.

• ENTREPRENEURS -- Are you thinking of starting your own business or are you already in business and want to grow your revenue and client base? I went from a 30-year corporate executive to the CEO of a nonprofit to running my own business, so I've been there and learned a lot. I provide information, focus, feedback and support through entrepreneur coaching.

• PEOPLE IN TRANSITION -- Are you a recent widow/widower or divorced? Downsized? Replaced by a younger, less-experienced and cheaper version of yourself? I can help you get your mojo back through personalized coaching that focuses on what you need the most to help you recognize your value and worth. 

If you're ready to invest in yourself (for a change!) and want to explore one-on-one success coaching, set up an appointment on my online calendar: https://calendly.com/jackie-keydynamics/30-minute-discovery-zoom-call to see how we might work together to create the life of your dreams.

City Colleges of Chicago-Malcolm X College

▪	Instruct 20 students for 90 minutes per class twice weekly to accommodate different learning styles by utilizing innovative methodologies, techniques, and delivery methods.  
▪	Develop a syllabus and deliver 20+ weekly engaging lesson on English Composition, writing, and literature that meets course objectives and student background/learning styles. 
▪	Lead weekly classroom sessions at various times and locations to create an interactive and collaborative learning environment that promotes cohesion, trust, and retention in their studies.
▪	Provide timely feedback on formal and informal assessments via online conferencing, emails, or in-person to highlight responses and allow students to learn and improve concept understanding by 60%. 
▪	Utilize rubrics to evaluate 100+ students’ assignments, quizzes, and exams for consistency of assessments and post grades so that students obtain information timely. 
▪	Recommend and adopt textbooks/learning materials with engaging topics that develop grammar, vocabulary, contemporary themes, and writing that promote active learning and participation by 45%. 
▪	Promote a positive learning-centered environment that blends individual and collaborative teamwork and explores student interests with 80% success in class attendance.
▪	Utilize 8+ varied virtual mediums weekly - zoom, online chatting, video assignments, online whiteboard, smart TV, and apps to facilitate, motivate, and improve students' learning process. 
▪	Contribute to maintaining program and college accreditation standards through participation in required activities and review of curricula and practices to comply with standards.
▪	Maintain current knowledge through research and improve teaching techniques by attending 3+ professional workshops and training to provide expertise in English.  
▪	Foster professional relationships with students, colleagues, and the community while providing accessible office hours and advising on instructional or program-specific issues.

Adjunct Professor, Reading & Writing 

Olive-Harvey College, One of the City Colleges of Chicago

My role allows me to collaborate with students to strengthen learning needs, providing needed resources for the specific course area. 

•	Organized one-on-one tutoring sessions and created learning timelines to ensure that lessons were delivered with appropriate time management.
•	Provide tutoring assistance to over 50+ students virtually and in-person five days a week with homework, tests, and classroom tasks in reading, writing, and grammar to improve the average grade by 25%.
•	Promote tutoring services at over 4+ colleges events held every semester via class visitations, exam prep, job fairs, and student services to provide learning options.
•	Proofread and edit over 10 essays daily to improve readability and detect errors in students writing. 
•	Give advice to 100+ students twice a year at workshops on effective note-taking, study skills, and test-taking strategies to help achieve greater academic and personal successes.
•	Supported 5 students with college applications to get awarded a scholarship worth $25k to transfer to a 4-year college.
•	Tutored 15+ dual credit honor English students to prepare for an Advanced Placement exam, successfully assisting them to achieve an average grade of 85%. 
•	Increased student visitation by 65% by restructuring the writing center with an improved print-rich environment, books, a smart multimedia screen television, and complimentary refreshments.
•	Received promotion to be an adjunct instructor and boot camp facilitator after one year of employment due to excellence in student success, support, networking, customer service, and leadership.
•	Awarded "customer service tutor of the month" out of 15 other tutors based on student feedback, proactiveness, the monthly publication of the tutors' newsletter, workshop facilitation, and customer satisfaction.

Professional English Tutor 

UIC at Chicago,  Center for Literacy

I coordinated efforts with rules and procedures to conduct an operational file audit on the Home Visit Programs. Given the "Outstanding Tutor Award" by the University of Illinois, Chicago (UIC) Center for Literacy (April 18, 2015.)

•	Worked with teachers to design over 20 lesson plans in accordance with curriculums. 
•	Assessed reading comprehension, writing, and vocabulary of over 20+ students weekly. 
•	Conducted tutorial services for 30+ students to provide academic support in GED exams 
•	Assigned homework to increase spelling, vocabulary and reading abilities. 
•	Kept detailed records of 30+ student progress and attendance.
•	Conducted diagnostic tests on more than 20 potential adult learners to identify their strengths and weaknesses in various subject areas.
•	Developed, administered, and corrected tests and quizzes promptly.
•	Used open dialogue with adult learners and collaborative learning strategies to promote student learning in the classroom.
•	Helped more than 30 adult students—either one at a time or in small groups—master GED assignments and improve their English course performance by 60%.

SoS Adult Literacy Tutor

St Luke MBC

•	Prepared, rewrote and edited over 50+ articles to improve readability and impact for readers.
•	Determined readiness of written pieces, made changes and approved final versions for publication 
•	Built productive relationships with writers, designers and other professionals 
•	Managed team of five personnel to deliver consistent, accurate, engaging and religious content 
•	Delegated and tracked each staff member's assignments and deadlines. 
•	Provided concise and constructive editorial feedback to writers to improve article and story writing.

Editor-in-Chief & Writer

Resource Center for Autism and Developmental Delays (RCADD)

•	Created and maintained over 15 office forms and procedures to assist with daily admin tasks.
•	Organized over 150+ file audit on Home Visit Programs in compliance with policies.
•	Greeted 20+ incoming customers and answered 25+ incoming calls each day
•	Reconciled successfully over 4 years of school visits records with state designated data.

Front Office Administrator

DEPARTMENT FOR BUSINESS INNOVATIONS & SKILLS 

34 research companies' everyday business interactions and performance were managed with effective problem-solving, analytical, and communication skills. Nominated for the annual Queens Honors and Queens Garden Party events for reaching yearly accomplishments on drafted citations in the research community.

•	Managed and grew a £25 million fund to turn research ideas into 150 new businesses worth over £90 million and companies that brought in over £100 million a year in income.
•	 Responsible for creating a financial business strategy to ensure the £500 million+ budget was used effectively to achieve the Government's objectives.
•	Oversaw the business plan and ensured the key accomplishments were realized, such as modernizing research facilities across UK Higher Education Institutions and increasing institutions' commercial income between 2001 and 2009.
•	Designed a new poll to gather data in a previously untapped area: the economic impact of government research organizations.
•	Conducted in-depth analysis and collaborated with the organizations supplying the data to get their engagement/support.
•	Collated five years of survey findings to negotiate with the Treasury Department on funding for Science to demonstrate the financial benefits of public sector research.
•	Increased the Click Through Rate (CTR) by 25% by revising the webpage of the research department to make it more relevant and exciting based on industry best practices, updated data information, and feedback on the evaluation forms.
•	Supervised task and training allocation to service delivery while managing 3 employees.
•	Collaborated with project directors and stakeholders on research reports and outcomes.
•	Awarded customer service award for 100% collaboration in partners management and leadership

Policy Advisor & Manager

Hestia Housing and Support

•	Helped 50+ participants to extend their social networks and friendships through a range of internal and external opportunities.
•	Worked with service users to solve problems with their abilities.
•	Ensured that the organization’s strategies are met and policies, procedures and values are adhered to in all matters of service delivery.
•	Maintained accurate service users’ records and all other records relating to the upkeep and maintenance of the Project, including service user’s wellbeing records, appointments diary and building health and safety checks.
•	Supported users to maximize independence by motivating and supporting towards their goals.
•	Advocated for basic awareness of health and safety issues for service users.

Project Support Officer -  Mental Health

DEPARTMENT OF EDUCATION & SKILLS 

Assisted the DfES Graduate Fast Stream Program and oversaw the Apprenticeships, Summer Internships, and Work Experience Programs across four sites while working cooperatively as a member of the HR team of the Corporate Services Senior Leadership Team.  

•	Supervised a team of 3 human resources officers.
•	Enhanced initiatives, coordinating various aspects of public/business relations, operations management, employee relations, hiring/recruiting events, employee development, equal employment opportunity, and labor relations.
•	Supervised and oversaw the program's recurring 90 student internships, ensuring adherence to rules and regulations.
•	Built efficient communication channels and manage inter-departmental communications, maintained a cooperative relationship with HR managers, educational institutions, and network providers.
•	Oversaw recruitment, training, orientation programs, and training for 10 apprenticeship Students.
•	Supported the team leader in relocating approximately 200 colleagues to a new office by managing complex logistics.
•	Achieved a consistent 100% financial reconciliation of $1.2m budget accuracy via planning, profiling, monitoring, and reviewing spending to ensure it is within budget and value for money.
•	Directed all aspects of the mid-year and year-end performance evaluation processes of 200 colleagues generating 95% completion and 97%reviews.
•	Supported 2 Intern students to obtain full employment within the department 
•	Organized quarterly field trips and employers’ presentations for 20+ students 
•	Arranged PPM support meetings and worked collaboratively across linked programs.

HR & Program Management Coordinator

Personel Tutors

•	Provided tutor support to children and adults thrice-weekly class of 5 international college students for 3 hours each in the beginning, advanced and conversational English skills.
•	Improved the communication skills of ESL students by providing one-on-one conversation practice with conversational prompts.
•	Increased students’ listening and speaking abilities by training them for five consecutive months with a systematic progression of course materials.
•	Introduced English learning to students of diverse age, background, and culture.
•	Organized individual lessons for students based on areas of interest; integrated new vocabulary into the daily conversation using multimedia sources of information.
•	Improved test scores by 50% on average at all academic levels after 3 months of private instruction.

Private Tutor

Department of Work and Pension

London, UK
•	Interviewed 200 + jobseekers at mid-stage of unemployment for job readiness suitability.
•	Networked with training providers at job fairs, diversity events, and workshops to build good relationships and communication.
•	 Work closely with all recruiters and HR partners to ensure job seekers meet the needs/requirements of each business group.
•	 Directed employment process to support 150+ job seekers to find employment and training opportunities.
•	Supervised and evaluated the performance and training development of 8 Administrative Assistants.
•	Managed data of over 400+ clients and completed monthly and annual assessments for training opportunities.
•	Identified and utilized a variety of customer service skills to improve daily submissions and job entry targets by 85%
•	Awarded “Employee of the Month” for 100% Customer Service satisfaction in management and leadership performance   
•	Managed and trained a team of 3 customer service officers to ensure best practices and delivery of excellent customer service to clients.

Employment Adviser & Customer Service Manager

Passionate educator for over 10 years with a strong desire to help students recognize the connection between learning and experience. Strong communicator who can clearly and confidently lecture students in a classroom or auditorium setting. Outgoing, energetic, and motivating personality to encourage students to participate in in-class discussions and to help them learn the value of group work. Skilled at using technology to facilitate and enhance learning and able to quickly learn the operation of new software systems. Team player who is committed to contributing to departmental objectives to create an optimal experience for both students and faculty.

My operations and leadership roles have allowed me to work with innovative strategies and best practices in recognizing opportunities to improve everyday processes. I have worked in the following fields - Human Resources, CRM, Project Management, Employment Services, Policy Delivery, Office Management, Project Management, Health Services, Tutoring (Private & Colleges) and as Adjunct Professor of Reading and Writing.  I have acquired technical knowledge to maximize systems, tools, and learning/business platforms to increase productivity at every level. As a versatile professional in the 21st century, I have the confidence to utilize modern alternatives to establish and achieve teaching, leadership, interpersonal, and organizational goals that focus on partnership engagement and development.

I am passionate about applying my teaching skills, communications expertise, policy management, and HR operations experience to push continuous improvement. By appreciating change, innovation, and creativity, I can enable organizations to achieve human resource goals of improving service quality through modern-day business initiatives.

If you share my passion and require a tailor-made team member in this profession, you may contact me here. 

Expertise Section: Teaching and Training, Human Resource Service Knowledge, Process Improvement, Client Relationship Management, Customer Services Management, Presentations, Data Entry Skills, Appointment Scheduling, Strong Problem-Solving Skills, Excellent Verbal & Written Communication Skills, Patient-Focused Management, Strategic Management, Time Management, Conflict Resolution, Empathy & Social Skills, Teamwork & Collaboration, Organizational and Leadership Skills.

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Jackie Harder

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