Novice Chef. Amateur Salesperson. Professional Cat Whisperer. 

On a journey to find my purpose in life. Along the way, I like to write about my observations.

Jagrit Gambhir

Tech Mahindra

Inside sales & account management for Rogers wireless, home internet, Xfinity TV through calls, emails & chat for business accounts.

Inside Sales Representative

KEV Group

Lunchbox Program by SchoolCash Online is a full-service online lunch ordering & fundraising platform. 

*Ideal Customer Profile was school principals, secretaries & PAC(Parent Advisory Council)
*Deal size was $3000
*Sales cycle was transactional in nature lasting one or two weeks but several deals lasted for more than a month.
*Territories assigned were Toronto, Manitoba & Nova Scotia
*75% was outbound prospecting & calling while 25% was inbound(marketing leads, renewals, & account management)
*I was at 127% of quota
*I made 70 calls a day
*CSAT rating of 95%
*Improved NPS or Net Promoter Score by 15%

Account Manager

ClickPost

ClickPost is the fastest-growing Logistics intelligence platform for e-commerce, working with some of the largest e-commerce, and retail giants, and powering 10 M+ shipments every month. 

*Founding BDR and the 25th employee at ClickPost
*Grew from an ARR of less than $500,000 to more than $2.3 million in a year
*Progressed from a Client Success Associate to Customer Success Manager during my tenure
*Managed a $2 million book of business, achieving 100.8% in Net Dollar Retention through strategic upselling.
*Improved customer retention rates by 12% year-over-year by implementing proactive engagement and tailored success plans.
*Identified upsell opportunities, resulting in a 10% increase in average revenue per account.
*Conducted regular Quarterly Business Reviews (QBRs) to ensure customer goals aligned with product updates.
*Developed customer health scorecards that helped reduce churn by identifying and addressing at-risk accounts.
*Served as the voice of the customer to Product and Support teams, facilitating quicker resolution of key issues and influencing roadmap priorities.

Customer Success Manager

ElevenX Capital

→ Involved in B2B SaaS solutions for the higher ed space in North America and India selling AI chatbots, mobile apps, portals, SSO, SIS, CRM, Security and Infrastructure Services, back office operations, etc. through the respective portfolio companies.

RJS Technologies Pvt. Ltd.

• Researched, developed, tested, marketed & sold an in-house software called Future Ladder for K-12 CBSE schools in Delhi/NCR, Haryana, Hyderabad & Singapore dealing in experiential learning, critical reasoning & creative thinking.

Founder & CMO

Honeywell

Handled Business Development for the North American region (Business Volume of approx $5 million), Business planning and forecasting, Market development, after sales, Costing and Pricing strategy

Technical Support Analyst in Intrusions

SGS Weather & Environmental Systems Pvt. Ltd.

Handled Market development, Proposal management, Costing, Pricing, Channel Business Development, Customer approvals and Dispatch clearances, Managed payment collections

Project Engineer

Hi, I am Amanjeet or AJ for short.

I’m your next top Customer Success / Client Success Manager hire 👋

𝓦𝓱𝔂 𝓪𝓶 𝓘 𝓪 𝓼𝓽𝓻𝓸𝓷𝓰 𝓯𝓲𝓽?

I’m an experienced professional with 15+ years across Ed Tech, Logistics & SCM, Venture Capital industries with a unique set of soft skills and deep account management acumen.

My colleagues describe me as a collaborative, hard worker, who’s results-focused, and an innately curious learner.

I'll bring a positive attitude, a growth mindset, and a drive to contribute to your team!

I was recently certified by SaaS Discovery Masterclass & Win The Demo by Chris Orlob(pclub.io), an intensive program where I had to successfully pass multiple discovery and demo roleplays evaluated by experienced Sales professionals.

𝓐𝓬𝓬𝓸𝓾𝓷𝓽 𝓜𝓪𝓷𝓪𝓰𝓮𝓶𝓮𝓷𝓽 𝓒𝓪𝓻𝓮𝓮𝓻 𝓗𝓲𝓰𝓱𝓵𝓲𝓰𝓱𝓽𝓼

-Maintained 120% average quota attainment and won president’s club sales award given to the top 50 account management executives globally

-Grew from an ARR of less than $500k to $2.3M in one year. Expanded customer accounts by an average of 25% through effective upselling and cross-selling strategies based on in-depth customer analysis for a B2B SaaS platform in logistics & SCM.

-Changed the Sales Enablement Platform by researching & oversaw the eventual transition from LEMList to Klenty. Increased resource allocation for 15 team members by 20%.

-Delivered product demonstrations and training sessions to team members, ensuring a smooth transition to our SaaS platform and contributing to a 95% user adoption rate.

𝓡𝓮𝓵𝓮𝓿𝓪𝓷𝓽 𝓢𝓴𝓲𝓵𝓵𝓼

- Performing presentations & demos to large groups
- Managing & communicating to stakeholders
- Prospecting / Cold-Calling
- Discovery
- Storytelling
- Value-based selling

𝓣𝓮𝓬𝓱 𝓢𝓽𝓪𝓬𝓴 𝓔𝔁𝓹𝓮𝓻𝓲𝓮𝓷𝓬𝓮

- Sales Engagement (LEMList, Klenty, ZoomInfo, Lusha)
- CRM (Salesforce, Hubspot, ZOHO)
- Video (Vidyard, Loom)
- Data Insights (SignalHire, 6sense, Uplead, Snov.io, Apollo.io)
- Business Phone (RingCentral) 

In my free time, I enjoy basketball, music, movies and spending time with my family.

Let’s chat! DM me or email @ amanjeetsingh28@gmail.com

Roles of Interest: Customer Success Manager | Key Account Manager | Client Success Specialist

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The Battle

Jagrit Gambhir

Amanjeet(AJ) Singh

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