Al Ittihad Private School - Jumeira

Principal

Emirates Schools Establishment

Senior Academic Support Specialist

Clarion School, Dubai

The leading progressive American school in Dubai

Principal, Head of School 

Emirates National Schools

Campus Principal

ADNOC Schools

Principal, ADNOC Schools, Abu Dhabi

YARCS- York Academy Regional Charter School

As CAO I have a dual role: I act as the building principal/manager of a 49 person staff doing all the work that a "traditional" building principal does; the second role is much like a superintendent/private school headmaster as i must interact twice monthly in an official capacity with the school board, and do strategic planning that encompasses school growth both academically and physically.

CAO - Chief Academic Officer

Home in Philadelphia

After 44+ years of school (Montessori at 3, until the start up project in Antigua Guatemala last year), I took a year off before the next 20+ year phase of my career commenced. I traveled to Venezuela, the Middle East, and spent many months between Italy and the US with family and friends. The capstone of the year was walking the Santiago Trail in northern Spain...an 800+ km walk across the country from the foothills of the Pyrenees in France, to Santiago di Compostella and then on to Finesterre on the far Atlantic coast of Spain. 30 days walking, thinking, meeting and making friends, and preparing for my next job at York Academy.

sabbatical leave

Antigua International School

Advised the school board in the start up process. Recruited staff and students. Managed the school on a daily basis.

School Director

Island Academy International School

Headmaster

International School of Trieste, Italy

Director

32 years in education as a teacher and  administrator.

James Pastore

Freelance Consultancy & Training

• Reviewed and updated health and safety documentation regularly, ensuring policies and procedures remained current and effective. 
• Advised on the safe use of machinery and equipment, reducing the likelihood of occupational injuries and maintaining operational efficiency. 
• Integrated health and safety considerations into project planning stages, mitigating risks from the outset of new initiatives. 
• Investigated workplace accidents and incidents thoroughly to determine root causes and prevent recurrence through effective corrective actions. 
• Used IT systems and analyzed data for reporting purposes.

Freelance Occupational Health & Safety Specialist

Soma İnsaat

• Worked with 9 security experts at the construction area
• Inspected and evaluated workplace environments, equipment, and practices, in order to ensure compliance with safety standards

Occupational Health and Safety Trainee

Hewlett-Packard

• Spearheaded global IT Service Management (ITSM) initiatives, leveraging ITIL best practices at Unilever and Groupama, with a focus on people management 
• Directed a diverse IT Service Delivery team of 35 professionals, overseeing multiple service towers to ensure operational excellence 
• Strategically developed and managed Capability Towers including Midrange & Storage, Wintel, and Service Management for industry leaders such as Groupama, Aviva, and POAS 
• Created and implemented a service management tool in collaboration with a third-party company 
• Ensured SLA compliance and exceeded client expectations through effective process management and
reporting 
• Managed OKCA-SOX audit controls. 
• Oversaw budget allocation and resource management, optimizing spending to maximize project success. 
• Implemented disaster recovery plans, ensuring business continuity in the face of unforeseen IT
challenges.
• Conducted regular performance reviews with team members, identifying development opportunities and fostering talent growth.

Service Delivery Manager

Unilever

• Spearheaded Service Desk, Deskside Support, and Operations Team, ensuring seamless IT service delivery 
• Managed ITIL service support areas including Change, Incident, and Problem Management processes 
• Functioned as a Single Point of Contact (SPOC) for all IT-related issues, including system outages and
maintenance activities 
• Developed comprehensive reports on service delivery outcomes, presenting findings to senior
management for strategic planning. 
• Maintained up-to-date knowledge of industry trends and best practices, applying them to enhance team performance. 
• Monitored team performance against service level agreements, taking corrective action when necessary to meet targets. 
• Conducted regular training sessions for team members, fostering a culture of continuous improvement
and excellence. 
• Facilitated weekly team meetings to review performance, set objectives, and discuss strategies for service enhancement. 
• Cultivated a positive work environment, recognizing and rewarding team achievements to boost morale
and productivity.

Service Delivery Lead

• Orchestrated comprehensive Remedy training programs, enhancing company-wide proficiency in monitoring, reporting, and data mining. 
• Directed global telecommunications operations to streamline service management processes. 
• Successfully executed Prism & Charisma project implementations, driving innovation and operational
excellence. 
• Administered project change requests, evaluating impact on scope, schedule, and budget before
implementation. 
• Scheduled and facilitated face-to-face and online stakeholders' meetings to allow collaboration between project team and client teams. 
• Led weekly project status meetings, presenting updates to stakeholders and adjusting project plans as
needed. 
• Provided team members with supplies and resources needed to complete assigned tasks on time and
within budget limits. 
• Assigned project tasks to team members and checked in regularly for status updates to deliver on scope and timelines.
• Advised senior management on facilities needs and delivered ongoing operational support. 
• Coordinated SOX audits.

Project Coordinator

• Delivered exceptional customer support for Logo and Pera applications utilizing Remedy Tool, ensuring swift resolution of queries and high satisfaction levels. 
• Diagnosed and resolved technical issues, escalating complex cases to appropriate second-line teams for further assistance. 
• Conducted regular follow-ups on open tickets to verify solutions and prevent recurring issues. 
• Contributed to the development of IT policies and procedures, ensuring they supported service desk
operations effectively. 
• Maintained high customer satisfaction levels through effective communication and swift resolution of
problems. 
• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix
remotely. 
• Assisted in the on-boarding process of new hires by providing essential IT support and resources.

Service Desk Agent

DESTEK Bilgisayar ve İletisim Hiz. A.S

Break/fix technical support, basic network troubleshooting

Trainee

Burcin has over six years of experience as a Service Delivery Manager. She has developed a deep understanding of what it takes to deliver outstanding projects, manage client relationships, and ensure the highest quality results. After dedicating the last nine years to raising her child, she is eager to return to her professional career, equipped with a renewed perspective and a refined skill set.

During her time as a stay-at-home mom, she honed her abilities in problem-solving, conflict management, negotiation, communication, and project management—skills that are directly transferable to a service delivery role. Balancing the demands of parenthood has given her invaluable experience in multitasking, time management, and handling complex situations with calm and efficiency.

In her previous roles at UL and HP, she demonstrated a proven track record of fast learning, development, and delivering results. Her quick progression within these companies reflects her ability to adapt, grow, and exceed expectations. 

She's confident that her background, combined with her commitment to excellence, would make her a valuable asset to any team.

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The Battle

James Pastore

Burcin Gulyasar Yukselir

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