James Crisp

Member

Lemax

Lemax is revolutionising the multi-day tour operator industry by replacing outdated, manual workflows with an integrated, automated platform designed to scale businesses globally.

What We Do: We help mid-sized to large tour operators optimise operations, increase profitability, and improve supplier connectivity through our end-to-end automation platform.

🔹How We Do It:

✔ Seven-Phase Implementation Methodology – A structured approach that ensures smooth digital transformation.
✔ Real-Time Supplier Connectivity – Automates bookings, pricing updates, and availability checks.
✔ Business Intelligence & Profitability Tracking – Helps operators make data-driven decisions.
✔ Multi-Brand & Multi-Entity Support – Ideal for businesses managing multiple tour brands.
✔ Dedicated Customer Success Team – Ensuring continuous optimization and measurable ROI.

🔹 Industry Recognition & Success Stories:

🏆 Trusted by Emirates, Asian Trails, ExpedExpo, Singita, Hotelplan and GJ Travel.
📈 Supporting market expansion in the UK, Europe, Canada, South Africa, and Australia.
💡 Helping tour operators scale without increasing overhead through automation.

💬 Looking to future-proof your tour business? 

Let’s connect to discuss how Lemax can help you optimise your operations and maximise revenue.

📩 Message me today or visit www.lemax.net for more information.

Senior Account Executive

Fifth Dimension AI

Fifth Dimension AI provides "Ellie," an AI-powered assistant that automates document-based tasks for real estate professionals, enhancing productivity.

OpenDialog AI Ltd

Spearheaded the go-to-market strategy for OpenDialog's Insurtech division, navigating a highly regulated and competitive insurance market.

• Built and managed a robust sales pipeline by creating Ideal Customer Profile (ICP) and persona-based 
   playbooks, mapping out a comprehensive UK territory and executing a strategic GTM plan.
• Leveraged MEDDPICC to map decision-making units and anticipate obstacles, ensuring strategic deal 
   progression.
• Customised AI-driven solutions to comply with stringent industry regulations, enhancing customer 
   engagement and operational efficiency.
• Implemented conversational AI technology to streamline quote-to-buy journeys and claims processing, 
  delivering measurable ROI and boosting customer satisfaction.

Turtl

Turtl is a SaaS content platform proven to boost reader engagement by 10x, empowering data-driven companies to deliver consistent, impactful content.

• Exceeded annual sales targets, closing multi-year six-figure deals and securing the largest net-new 
   SaaS contract in company history, outmanoeuvring top competitors.
• Led strategic enterprise engagements, acting as the deal quarterback to win multi-year agreements 
   with clients like Kelly Services, Citrix, MongoDB, Chewy, Jabra, and Verizon.
• Optimised pipeline management with data-driven insights, improving forecast accuracy and 
   accelerating deal velocity.
• Top performer: Ranked No. 1 in FY 2021 and No. 2 in FY 2022 while driving SDR team improvements 
   that elevated sales productivity.

Senior Enterprise Account Executive

Verint

I effectively worked for Telligent since 2010, as in 2013, Telligent acquired Zimbra, and then extracted themselves. Verint then acquired Telligent in August 2015.

I had overall responsibility for growing the Europe, Middle East and Africa pipeline and converting opportunities into new customers for Telligent. Working directly with customers to help validate their purchasing decision towards Telligent, I was also responsible for growing the partner channel through new partner acquisition and co-selling Telligent to our mutual customers. 

Founded in 2004, Telligent is a leading provider of social community software for the enterprise. 

Companies use Telligent Community to improve their online customer service, engage customers and prospective buyers more meaningfully, and learn how consumers, partners, and businesses use their products and services. 

In my time with Telligent/Verint I held various roles and promotions, including: 

- Regional Sales Lead - ISS - Social Communities (Verint)
- Sales & Channel Manager, EMEA (Telligent a Verint Company)
- Senior Account Executive, EMEA (Telligent/Zimbra) 
- Senior Territory Manager (Zimbra)
- Account Executive (Telligent)

Regional Sales Lead, EMEA, Verint Community (formally Telligent)

Endava

My division focused on Digital Media B2B and B2C specifically around sports, entertainment and other digital online services.

Endava delivers and operates information technology based business solutions in banking and finance, telecom, and media sectors. It offers consulting, project management and delivery, managed services, extended teams, transformational support, IT outsourcing, market entry, and software testing services.

Business Development Specialist

Hays

Managed full recruitment process from client sourcing to candidate placement.

Senior IT Recruitment Consultant

Lorien Plc

IT Recruitment Consultant

Transforming The Insurance Industry with Generative AI I Conversational AI I Regulated Industries | Boosting Revenue, Cutting Costs & Improving Customer Experience | Insurtech | Automation | No Code | NLP | LLMs

Are outdated processes limiting your multi-day tour business growth? 🤔



❌ Struggling with disconnected supplier systems and manual bookings?
❌ Spending hours managing spreadsheets instead of focusing on sales?
❌ Missing out on revenue due to pricing inefficiencies and slow responses?

If any of these sound familiar, you’re not alone. Multi-day tour operators worldwide face these challenges, preventing them from scaling efficiently.

👇 That’s Where Lemax Comes In 👇

As a Global Account Executive at Lemax, I help multi-day outbound tour operators, inbound tour operators, and destination management companies (DMCs) transform their operations by implementing a powerful, all-in-one platform that:

✅ Integrates Supplier Connectivity – Automates pricing updates, availability checks, and bookings.
✅ Optimises Operations – Eliminates data silos with a centralized booking and itinerary system.
✅ Drives Scalability – Enables tour operators to expand without additional overhead.
✅ Boosts Profitability – Provides real-time financial insights and dynamic pricing tools.

💡 Why Lemax?

Trusted by 40+ Tour Operators and DMC’s across all continents – Supporting companies like Emirates, Asian Trails, ExpedExpo, Singita, Hotelplan and GJ Travel.
End-to-End Automation – Unlike competitors, we eliminate manual workflows with seamless integration.
Customer Success Focus – Dedicated team ensuring smooth implementation and long-term ROI.

We prioritise helping our customers to fulfil their mission by providing unique travel experiences to their passengers. We aim to transform the multi-day tour industry by enabling tour operators to efficiently create, sell and operate multi-day tours while ensuring end-to-end integration with suppliers and customers.

🚀 Ready to Transform Your Tour Business? Let’s talk about how Lemax can help you scale efficiently, increase revenue, and stay ahead of the competition.

📩 Message me or visit www.lemax.net to learn more.

Senior Account Executive - Conversational AI, Insurance

🦾 The Specialist No Code Conversational AI Solution for the Insurance Industry 🚀

OpenDialog for Insurance is the leading enterprise-grade No Code Conversational AI solution designed
specifically for the insurance sector that can be rapidly deployed to supercharge business performance, productivity, and customer experience. 

Drive ROI from the get-go by automating the quote-to-buy journey, claims assistance, mid-term adjustments, proactive support and more. OpenDialog amplifies customer engagement, radically transforms operational efficiency, and ensures compliance with industry regulations while harnessing deep data insights for competitive advantage.

Applying groundbreaking AI research and fundamental principles of human conversation, we help enterprises overcome the current challenges in developing great conversational interfaces to their systems and processes, helping our clients create better conversational experiences in a fraction of the time - with much lower effort and cost than traditional approaches.

Key Insurance Use Cases: 

✔️ Lead Conversion & Enquiries:
Swiftly handle enquiries 24/7 on any channel with multilingual AI chatbots and advanced virtual assistants.

✔️ Policy Renewals:
Unlock missed revenue opportunities with timely reminders and a seamless user experience.

✔️ Claims:
Be there when your policyholders need you and swiftly process claims.

✔️ Risk Assessment:
OpenDialog streamlines information gathering, risk evaluation, and underwriting, enabling faster and more efficient policy issuance.

✔️ Quote to Buy & Onboarding:
Drive conversions and upsell cover. OpenDialog guides customers through the process of quoting, taking payment, and issuing policy documents in one seamless conversation.

✔️ Mid-Term Adjustments:
Increase convenience and satisfaction, enabling customers to easily modify their policies to meet changing needs.

✔️ Trusted by:
Davies Group, Peppercorn, ActiveQuote, Claims Technology, Idrive, and Zego

OpenDialog AI

SVP & GM, Americas

Blue Prism

Leading the global cloud sales team,  entire Cloud Portfolio and Hyper Scaler Ecosystem

Senior Vice President & General Manager, Blue Prism Cloud Portfolio

Leading the solutions sales team, a cross functional team focused on all aspects of building and taking Blue Prism powered solutions to market in the Americas.

Vice President of Solutions, Americas

Vice President Sales, Americas - Blue Prism Cloud 

THOUGHTONOMY LTD (acquired by Blue Prism)

Established and built Americas team for Thoughtonomy

Vice President of Sales, Americas

Kofax

Kofax is a leading provider of smart process applications for the business critical First Mile™ of customer interactions. These begin with an organization’s systems of engagement, which generate real time, information intensive communications from customers, and provide an essential connection to their systems of record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. 

 Success in the First Mile™ can dramatically improve an organization’s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. 

 Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.see less


Specialties

Forms Processing, Electronic Data Capture, Document Management, Document Imaging, Document Capture, Business Process Automation, Document Scanning, Data Capture, Business Process Management, Invoice Processing, Smart Process Apps

Named Account Executive

Software AG

Software AG helps organizations achieve their business objectives faster. The company’s big data, integration and business process technologies enable customers to drive operational efficiency, modernize their systems and optimize processes for smarter decisions and better service.

Building on over 40 years of customer-centric innovation, the company is among the top 10 fastest-growing technology companies in the world and is ranked as a leader in 15 market categories, fueled by core product families Adabas and Natural, ARIS, Terracotta and webMethods. Learn more at www.SoftwareAG.com.

Regional Sales Manager

Red Hat

RED HAT, Houston, Texas
Managed high-profile sales account relationships for industry leader in open-source technology with $1B+ in annual revenue. 

STRATEGIC ACCOUNT DIRECTOR (3/2009 to Present)
Forge partnerships and interact daily with C-level executives of key business partners. Liaise with executive account representatives in presenting solutions, facilitating large-scale product purchases and resolving critical issues. Report to internal executive leadership on status of major accounts, and provide detailed, accurate sales forecasts and territory / account strategies. Deliver expert guidance, training and coaching to team of 4 sales-support staff and inside / outside sales reps. Pursue, track and close sales leads. Forecast and manage multimillion-dollar annual sales. 

•	Repeatedly meet or exceed all sales quota for major executive accounts, consistently ranking in top 10% of region. 
•	Attained 134% of single-year bookings and 240% of out-year bookings for FY 2012.
•	Honored with multiple awards, including top rep for platform services in central region and award for top sales of a strategic product line. 
•	Demonstrated recurring record of growing revenue within territory by 30%+ YOY. 
•	Successfully closed multiple seven figure and high six-figure deals. 
•	Regularly penetrated new lines of business within existing accounts. 

RED HAT, Houston, Texas
Cultivated relationships with key customer accounts and business partners in facilitating large-scale technology purchases.

Strategic Account Director

INSIDE ACCOUNT MANAGER (3/2008 to 3/2009)

Communicated extensively with outside sales reps, senior leadership and cross-functional departments in formulating and securing resources for effective execution of account / territory strategy. Followed up on and closed sales leads. Maintained open communication with customers to conduct needs analysis, provide sales updates and resolve issues. Generated forecasting and other sales reports in salesforce.com. Trained, coached and monitored performance of new sales reps. 

•	Realized 102% of quota in first quarter prior to teaming up with an outside rep. 
•	Consistently ranked in top 10% for call productivity and revenue.

Inside Account Manager

Protocol One

PROTOCOL ONE, Flower Mound, Texas
Launched and managed all operations of Web hosting and database design startup.

PRESIDENT / OPERATIONS MANAGER (6/2002 to 3/2008)
Directed all business operations including budgeting, business / go-to-market strategy and sales. Pursued and managed long-term customer relationships. Recruited, trained and supervised all operational, sales and support staff. Negotiated and administered contracts with vendors and customers. Performed a wide range of technical functions in designing / administering Web sites and databases and installing / troubleshooting servers. 
•	Instrumental in driving company’s continued success and revenue growth by implementing highly responsive customer service sales approach, and maintaining in-depth knowledge of client business needs. 
•	Aggressively pursued and landed contracts with major corporate customers, including USPS and Coca-Cola.

President / Operations Manager

C I Host

C I HOST, Bedford, Texas
Acquired and managed key customer accounts for provider of managed-hosting solutions.

SALES EXECUTIVE (3/2001 to 6/2002)
Liaised extensively with key decision-makers of small- to mid-sized businesses in ascertaining business needs and presenting viable solutions. Generated sales forecasts and presented regular updates to senior management. Trained and mentored sales engineers in sales and technical functions. Tracked, organized and converted leads to sales deals. Drafted sales scripts for inbound and outbound sales calls.

•	Promoted to sales role following successful tenure as Linux administrator due to capacity for melding technical acumen with sales savvy. 
•	Broke single-month bookings record of $83K, with average sale of approximately $600.

Sales Executive

Experienced business leader and entrepreneur with a proven track record of building SaaS, AI businesses from the ground up using value-based, business-led sales strategy. Team-driven approach centered on mentorship of reports to develop skills, boost careers, and grow sales figures. 

taplio

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James Crisp

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