Luminous

Founder | CEO

Qualtry

Chief Executive Officer

Director of Supply Chain

SourceFix

Founder

Made-in-China.com

Director of Product Sourcing

Global Sourcing Manager

Viatek Consumer Products Group

China Sourcing Manager

Multiple Companies

-Oversaw operations of all international clientele 
-Trained all new employees 
-Closed out contracts totaling over $500,000
-Consulted international clients how to build an online business in the United States through eCommerce, specifically focusing on Amazon, Ebay, and Etsy
-Hosted public webinars on 4 topics: Amazon Private Label Products, Etsy/Handmade, Retail Arbitrage, International Sourcing

Ecommerce Consultant

Learning Systems

-Helped clients choose suitable products for their e-commerce businesses
-Helped clients efficiently manage their marketing campaigns
-Worked within a team to build a supplier directory

Product Niche Specialist

SP Foundation

Care Specialist

Nu Skin Enterprises

-Spoke directly to distributors about their products and business
-Took calls for the entire Chinese market (Cantonese and Mandarin speakers)
-Translated product support calls, sold and introduced new products to distributors

Cantonese/Mandarin Sales Representative

The Church of Jesus Christ of Latter-day Saints

• Taught Mainland Chinese people desiring to learn about Christianity
• Provided weekly community service
• Served as a missionary leader in charge of 20+ missionaries
• Organized missionary activities and trainings

Volunteer Representative

Founder | CEO at Luminous | Changing Software for Ecommerce

Passionate about all things supply chain, e-commerce, and operations. Helping companies transform their operations through better supply chain data. 

A bit about me: I started my first e-commerce company when I was 23. Back then, it was selling baby gates and barn door hardware across a couple Etsy shops and on Amazon. While continuing to grow my e-commerce business on the side I got a job as a sourcing manager at a distribution company to learn more about high level supply chain with major retailers (HSN, QVC, Walmart, etc.). 

Years later, after helping countless DTC brand optimize their supply chain through running Made-in-China's sourcing division, I noticed major issues in the way e-commerce companies used software in operations. I built and sold an RFQ management system that helped DTC brands optimize their purchasing.  Then, I moved on and became a CEO of a DTC brand at 28. My experience running Qualtry showed even more the gap in the market of software solutions in e-commerce that address the entire supply chain.

Luminous is helping e-commerce companies gain visibility in their data from source to sell. If you're not happy with your software (inventory management, purchasing, RFQ, WMS) then talk to me.

Jared Ward

Head of Implementation

- Outsourced COO
- 3PL Startup Advisor
- Oversaw complex software implementations for brands ranging from $2 - $60 million annual revenue
- Implemented new operations and procedures for ecommerce companies
- Consulted 3PL's and DTC brands on warehouse operations
- Worked with Leadership Team on Overall Business & GTM Strategy
- 2023: Achieved Less Than 3% Churn
- Assisted in Closing Deals by Being Sales Engineer
- Implemented Strategies to reduce Churn and Increase Upsell Opportunities

Head of Accounts

- Crafted Complex Onboarding Flows For SAAS Clients
- Monitored NPS Scores and Improved Client Satisfaction
- Decreased Median Time to Ticket Close By Over 500%
- Consulted DTC Brands and 3PL's on Supply Chain and Operations Best Practices
- Created Help Center of 150+ articles to
Improve client success

Client Success Manager

PostRev 

Data For Discounts

Helping ecommerce brands gather data and make better marketing decisions.

Partner

Complete Shooter

Franchise Owner

MADSON

- Coordinated Amazon Seller Central Operations and PPC Marketing
- Shopify Back End Operations
- Warehouse and Invoicing Management
- Customer Service
- 3PL Management
- Returns and Exchanges

Operations

PMI Property Solutions

Coordinated Sales and Marketing for Franchises across the Wasatch Front at Complete Shooter
- Facebook Marketing Campaigns
- SEO Research and Implementation
- Phone Sales

Led Business Development and Sales Operations at Prospero Energy
- Created 3 different websites, focusing on user engagement and SEO
- Coordinated lead generation with sales representatives
- Engaged in various marketing campaigns through different channels

Increased growth and improved business operations at PMI Northern Utah (Property Mangement)
- Implemented Google Campaigns to improve rank and improve prior lead generation techniques

Sales And Marketing Advisor

Weber State University

Men's Basketball Team

Ecommerce Operations / Supply Chain Analytics | SAAS | Building Relationships

After returning from a mission for The Church of Jesus Christ of Latter-Day Saints, I played Division 1 College Basketball at Weber State University - where I graduated with a Bachelor's degree in Business Administration. While playing basketball, I worked in the E-commerce space at Madson as an operations assistant. I have a passion for marketing and operations. I've managed marketing campaigns on channels such as Meta Marketing, Google Advertising, and Amazon Ads. These marketing and operations efforts have taken place in various industries such as Used Car Sales, Solar Energy Providers, Real Estate, and even Sports Training. I pride myself on my work ethic and consistent time management/accountability skills.

I also have experience in GTM strategy at Luminous, SAAS onboarding/account management. Leading client success teams to help ecommerce brands operate efficiently and effectively.

taplio

The Battle

Jared Ward

Josh Sanders

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