Jason Vana

Marketing Director

Attract the RIGHT customers to your business | Brand & content strategist | Founder at SHFT | Known as #sassyjason

𝐌𝐨𝐬𝐭 𝐁2𝐁 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐟𝐨𝐮𝐧𝐝𝐞𝐫𝐬 𝐚𝐫𝐞 𝐥𝐨𝐬𝐢𝐧𝐠 𝐝𝐞𝐚𝐥𝐬 𝐭𝐡𝐞𝐲 𝐬𝐡𝐨𝐮𝐥𝐝 𝐛𝐞 𝐰𝐢𝐧𝐧𝐢𝐧𝐠.

Not because their service isn’t good. Because nobody can tell the difference between them and the 100s of other options on Google.

Selling on referrals. Starting every sales call from scratch. Struggling to articulate what makes your business different all leads to the same place: competing on price, taking on bad-fit clients, and wondering why growth has stalled.

That's not a sales problem. That's a brand operations problem.

I fix that.

𝐈 𝐛𝐮𝐢𝐥𝐝 𝐛𝐫𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐬𝐲𝐬𝐭𝐞𝐦𝐢𝐳𝐞 𝐞𝐯𝐞𝐫𝐲 𝐚𝐬𝐩𝐞𝐜𝐭 𝐨𝐟 𝐡𝐨𝐰 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐬𝐡𝐨𝐰𝐬 𝐮𝐩: How you sell, who you target, what you charge, and how clients experience you.

When we get this right, everything changes:

→ 𝐘𝐨𝐮𝐫 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞 𝐬𝐡𝐢𝐟𝐭𝐬. Fewer tire-kickers. More ideal-fit clients who already understand your value before the first call.
→ 𝐘𝐨𝐮𝐫 𝐝𝐞𝐚𝐥𝐬 𝐜𝐥𝐨𝐬𝐞 𝐟𝐚𝐬𝐭𝐞𝐫. At higher prices. Without discounting.
→ 𝐘𝐨𝐮 𝐬𝐭𝐨𝐩 𝐛𝐞𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐨𝐭𝐭𝐥𝐞𝐧𝐞𝐜𝐤. Your brand does the heavy lifting, so you're not "saving" every deal at 9pm.
→ 𝐘𝐨𝐮𝐫 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐠𝐫𝐨𝐰𝐬. Clients have a clear reason to buy from you, and do.

This is what I call Onlyness: owning an uncopyable position in your market that makes you the obvious choice for the clients you actually want.

Here's how we get you there:

1. Uncover your Onlyness: through deep research, workshops, and competitive analysis
2. Build your brand operations: strategy, messaging, positioning, marketing, and design that work together
3. Deploy it: a 12-month, step-by-step roadmap you own and execute

𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐰𝐡𝐨 𝐠𝐨 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐢𝐬 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐭𝐲𝐩𝐢𝐜𝐚𝐥𝐥𝐲 𝐬𝐞𝐞 75–200% 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐠𝐫𝐨𝐰𝐭𝐡. 

Not because we gave them a prettier logo or new website, but because they finally know what makes them uncopyable, and so does every prospect they talk to.

Ready to stop competing on price and start owning your market?

Book a call: shft.agency/discovery


Founder & CEO

We transform B2B service companies into the ONLY choice for their ideal customers. Our clients see a 20%+ increase in revenue with our brand and content strategies. 

Here's how we help:

◼️ Brand Strategy (customers, uniqueness, messaging, touchpoints, story)
◼️ Brand Design (logos, colors, fonts, collateral)
◼️ Content Strategy (demand gen, content creation)
◼️ LinkedIn (strategy, content, profile audits)

Interested in learning more? DM me or book a discovery call below.

I'd rather stick hot pokers under my fingernails than respond to your AI comment. 

Do better, boo.
Especially if you want my money.

✌🏼

undefined undefined

Hey there!

Stoked to hear you're looking to find your unique brand differentiator!

Here's the link to download my B2B ‘Just Be Authentic’ Playbook:

https://findyourdifferentiation.com/?utm_source=social&utm_medium=linkedin&utm_campaign=launch_dm

I've spent weeks working on this resource, and I honestly think you'll find it super valuable.

Let me know if you have any questions as you go through it, and enjoy!

-Jason

Content Driven By Brand Strategy

📌 The best content is driven by a solid brand strategy.

- know your ideal customers
- know what makes your offer unique
- know your position in the market
- know the right tone and voice

Then create content that intersects all three.

You'll never create content your ideal customers love if you don't know who they are.

Want your content to generate real revenue?

DM me today or visit https://shft.agency/content 

Offer -> Brand Strategy

📌 The right offer matters.

No amount of marketing, content, or personal branding will help you sell a sh*t offer long-term.

And it certainly won't be something people pay a premium price for.

Nailing your offer is a core step in creating a profitable brand.

Need help with that?

DM me or visit https://shft.agency/services/brand-strategy to get started.

Clarity Call: Offer

📌 Productizing your strategy or service offer makes it much easier to sell.

Think of it like hiding your strategy behind a core deliverable. 

You sell the deliverable.
And your service/strategy is HOW you create the deliverable.

Need help with that?

We can nail it down in a 1-hour Clarity Call.

DM me or book a call directly at https://shft.agency/clarity 

Go Up Market

📌  You won't be able to successfully stumble up-market.

You need a solid brand strategy to help determine:

- your new ICP
- your new position
- your new price points
- your new differentiation
- your new brand personality

Getting that nailed down will make your transition up-market far more successful.

And by successful, I mean profitable.
For you.

Want to move up-market successfully?

I've helped 125+ businesses reposition their brand for maximum profitability.

DM me for more or visit https://shft.agency/services/brand-strategy 

Brand Strategy

📌 I'm not saying all is lost when you don't start with a brand strategy.

But, starting with one makes revenue generation far easier and faster than just 'testing' what works.

The need to 'test' is often the result of not having the right foundation for your business.

Get that foundation in place and you'll be able to move faster and make far more money.

Need help with that?

I might know a #SassyStrategist who can help.

DM me or visit https://shft.agency/services/brand-strategy to get started today.

Become the only choice | I build brand operating systems that attract higher-paying clients for 7-9 figure B2B service companies | Founder/CEO at Shft.Agency | Known as #SassyJason

I ignore the LinkedIn experts.

Those who sell LinkedIn services, courses, and coaching.

Here's why ↓

NONE 👏🏼 OF 👏🏼 THEM 👏🏼 SELL👏🏼 TO 👏🏼 MY 👏🏼 IDEAL 👏🏼 CUSTOMERS 👏🏼 

Their tactics, post hooks, and advice work for attracting:

- solopreneurs
- who make under 7-figures
- sell coaching, courses, or communities
- and do not have the resources to truly stand out

The exact people I do NOT work with.

My ideal customers:

- make 7-9-figures
- are experts in their field
- have developed something unique
- already have processes and teams in place
- sell 6-to 7-figure offers

And the tactics those LinkedIn "experts" push:

- hook templates
- vulnerable posts
- engagement pods
- posting selfies

Do not work for them.

I have yet to see a LinkedIn "expert" mention their 9-figure, industrial client who landed a 7-figure client using their LinkedIn framework.

🙄

We have industrial clients who have made $1M+ from LinkedIn...
...while generating only 5 likes per post.

Because my ideal customers don't care about going viral.

They want revenue.

Something the so-called LinkedIn "experts" suck at.

Don't listen to "experts" who don't sell to your ideal customers.

Their tactics will ruin your position.
And repel the very people you're trying to attract.

Gross.

✌🏼

#shftyourbrand

I'd rather gouge my eyeballs out with a spoon than read the AI-generated slop some of you pass off as content.

✌🏼

#shftyourbrand

Here's how to get AI to sound like you: 

I'm building an AI blog writer for Shft. 

SEO is part of our new marketing strategy. 

And while I used to love writing long-form content... 
(my professors in college docked me for going OVER page limits) 

I don't really have the patience for it anymore. 

I'm running a business. 
Writing blog posts is the lowest priority item on my list. 

But using AI to write my content? 
When I'm a brand strategist and know that tone of voice matters?
And I hate everything AI writes?

🤮 

I've spent the last 2 months developing a system to get AI to write like me.

Here's how ↓ 

→ Step 1: Create Project & Upload Documents
I created a project in Claude and uploaded my brand strategy, messaging, ideal customer profile, and 7+ years' worth of content.

→ Step 2: Create AI Tone of Voice Guide
I told Claude to read all of my content and create a tone of voice guide with:
- Standard tone of voice chart
- Word choices and language preferences
- Formatting and punctuation
- Phrase preferences

→ Step 3: Analyze SEO
I had Claude perform keyword research on my and my competitors' websites. Verified this with my own research in SEMrush.

→ Step 4: Create a Hub & Spoke Strategy
Using everything above, I had Claude create a hub and spoke strategy. 5 hubs, each with 5 spoke posts to create.

→ Step 5: Create Post Outline
I picked one post and had Claude create an extensive outline that I edited and approved.

→ Step 6: Write a Rough Draft
I told Claude to use my existing content, my ICP, tone of voice guide, and the outline to draft a post.

→ Step 7: Ruthlessly Edit
I ruthlessly edited (and in some cases rewrote) the post. This step is KEY.

→ Step 8: Rework Tone of Voice Guide
I fed my edited post into Claude and told it to compare the posts and update the tone of voice guide to write more like me.

Rinse and repeat. 

I anticipate it will take 20-30 blog posts before I don't have to ruthlessly edit. 

Content is a long-term play. 
Not a "dump 100 blog posts today that sound like sh*t" game. 

The key to making this work: 

- 7 years' worth of content to give Claude 
- Extensive ICP document with customer quotes 
- Tone of voice guide based on existing content 
- SEO analysis of ours and our competitors' websites 
- Blog post strategy to follow 

And the biggest key: 

- Reworking the post and updating the tone of voice guide 

Train AI on your expertise and writing style. 

It'll be far more useful to repurpose your content. 

✌🏼 #shftyourbrand 

PS - Want the full breakdown? I'm sharing it with complete prompts in this Saturday's Brand Shft email. Link in comments to subscribe ↓

I'm a brand strategist, but I've also built:

- automations
- feedback systems
- AI content systems
- sales teams and cycles
- operational guidelines
- hiring procedures
- org charts

Most people think brand strategist = identity work

And, yes, that's part of a brand strategy.

But a brand strategy IS the customer-facing side of your business strategy.

It takes your business strategy.
And brings it to life.

Meaning, a real brand strategist needs to understand:

- sales
- marketing
- operations
- customer service
- automations
- content
- AI

Otherwise, their work will NEVER change your business.

A brand strategy should touch EVERY part of your business.

Not just your brand.
Or your personality.
Or your marketing.
Or your purpose.

If it doesn't include sales, operations, and even HR...
It's not a brand strategy.

It's fluff that won't generate and close deals.

Get yourself a complete brand strategy.

Or don't be surprised when those personality adjectives and the story you spent $50K on don't produce any ROI.

You deserve more than that, boo.

✌🏼

#shftyoubrand

One lesson I teach every client:

You can only be known for ONE thing.

Most B2B service founders want to be known for everything.

- every offer
- every vertical
- every transformation
- every possible solution

If someone in their target market needs something, they want to be the solution.

That's not how our brains work.

People will remember your business for ONE key thing.
It's how they categorize you in their mind.

For example, most people know me and Shft for BRAND STRATEGY.

So when they have a brand strategy issue, they know to come to us.

But we do more than brand strategy:

- brand strategy
- brand architecture
- brand naming
- marketing strategy
- content strategy
- brand design
- website design
- ad/collateral design
- sales systems
- demand generation

If it involves making you money, we likely do it.

But Shft is not trying to be known for websites, or ads, or sales systems.

We want to be known for brand strategy.

Because once you get that strategy...
and a plan to implement it across your business...

It's easy to get you to do the rest with us.

But that focus does require a sacrifice.

I'm not out there pushing design-only services.
Or websites.
Or content creation.

We push ONE thing.
And let it sell everything else.

What's your ONE thing?

Drop it in the comments. I'll roast the sh*t out of it.

In a nice, but sassy way, of course. 

✌🏼

#shftyourbrand

Your CEO's personal brand isn't going to save:

- sh*t positioning
- sh*t experience
- sh*t marketing
- sh*t offer

Create a brand strategy first.
A corporate brand second.
Then, build a personal brand for your CEO.

Or don't be surprised when your CEO's shiny new personal brand doesn't produce revenue for the business.

✌🏼

#shftyourbrand

Branding is agnostic.

It doesn't matter:

- what you're selling
- who you're selling to
- what industry you're in

The principles of branding don't change.

- Find something you DO that's different
- Build a position and message around it
- Create an identity that matches it
- Craft an experience for customers to feel it

And stick to those things for YEARS.

Case in point:

Shft has created unique and profitable positioning strategies for:

- food processing manufacturers
- vacuum pump remanufacturers
- IoT remote monitoring system creators
- energy & sustainability SaaS companies
- custom website and MVP developers
- custom software developers
- communications agencies
- generative AI developers
- relationship coaches
- IaC system creators
- content creators

Those are as different as you can get.

But the same principles applied.

You don't need a strategist who has worked in your industry.
Or who has created designs for your competitors.

You need a strategist who understands the fundamentals of branding.
And can apply them to any industry.

That will get you the most creative and effective ideas.

All to make you a sh*t ton of money.

If that's something you actually want.

✌🏼

#shftyourbrand

Your brand is built by every interaction with your business.

- every email
- every call
- every ad
- every post
- every proposal
- every support call
- every website visit
- every price point
- every sales pitch

It all creates the gut feeling in people that we call a brand.

Meaning your brand is NOT a marketing tactic.

And it's NOT something to do later.

- when you have the time
- when you have the money
- when you've magically gotten PMF
- when you've sold enough to know your customers

Your brand is a whole company initiative. 

That you should have a strategy for from DAY ONE.

Because while you're waiting to get PMF...
Or waiting to hopefully land a few clients to test your offer...
Or choose to run some Google ads to see if this thing is viable...

YOU'RE 👏🏼 CREATING 👏🏼 THE 👏🏼 WRONG 👏🏼 BRAND 👏🏼 

One that will take extra time and money to fix.

Because that first impression?

It means everything.
And is incredibly hard to change.

So, go the typical route.

Hold off on building your brand and push your ideal customers away.

Or start today with a brand strategy.

You'll get PMF and revenue much, much faster.

If you're into that sort of thing.

Some of you clearly aren't.

✌🏼

#shftyourbrand

Most businesses amplify confusion and call it a brand.

I chatted with the CEO and CMO of an 8-figure business last week.

They provide IT and verification services for enterprise SaaS companies.

I asked the question I ask of every prospect:

What do you DO that your competitors can't or won't?

Their answer: 15 minutes of the fluffiest differentiators I ever heard.

- We provide the best quality of service
- We care about our customers
- We're the industry leader

And my favorite:

- We can do everything they need

Followed by a breakdown of their 20 services.

🤦🏻‍♂️

A brand amplifies what's already there.

If you aren't aligned on the unique value you bring...
And have 20 offers across 10 industries, each serving a different ICP...

YOU 👏🏼 ARE 👏🏼 CONFUSING 👏🏼 YOUR 👏🏼 PROSPECTS 👏🏼 

Take our IT example.

Their message: Industry-Leading IT Services for Enterprise SaaS
Their content: Buy our industry-leading IT services
Their customer acquisition: all outbound sales

And their competitors? Also, industry-leading IT services

Look, you might be able to get to 8-figures with outbound sales alone.

But breaking into 9-figures?
Scaling the business?
Attracting better clients?
Reducing your sales team?

That takes clarity.

Internally with your team.
Externally in your messaging and marketing.

If you can't explain what makes you different in 1 sentence...

Your messaging will be off.
Your marketing will be off.
Your experience will be off.
Your sales will be off.

And revenue?

It will NEVER hit the levels you want.

Stop amplifying confusion.

Gain clarity around your differentiation.
Wrap your entire strategy around it.
Create an identity that displays it.

And watch as your revenue climbs.

If you're into that sort of thing, that is.

✌🏼

#shftyourbrand

Branding = building operating systems

Most founders and marketers see branding as identity work.

- who you are
- how you sound
- the way you look
- the values you hold

That's only a fraction of branding.

Real branding takes your identity...
your differentiation...
your value...

And turns it into repeatable systems your team can use.

Like these systems we create for our clients:

Many that incorporate AI, templates, and tools to do the heavy lifting for you.

→ Content systems
Turning your expertise into content that your ideal customers want

→ Marketing systems
Generating high-intent, ideal leads across multiple channels

→ Offer systems
Tiered offer structure that upsells clients into larger deals

→ Sales systems
Sales stack that turns leads into customers and customers into clients

→ Team systems
Recruiting and hiring the right team members to optimize your other systems

→ Design systems
Templates, prompts, and guidelines to stay consistent with your design

Systems build businesses.
And your brand SHOULD expand your business.

If that brander you hired is not creating systems...

RUN

You don't have a brander.
You have an identity creator who doesn't know how to drive real business results. 

And that, my friend, is a complete waste of money.

✌🏼

#shftyourbrand

Your brand needs a villain.

Someone or something to fight against.

And, no, I don't mean your competitors.

It's basic psychology.

We often connect over what we hate.

→ that coworker you all can't stand
→ that neighbor who keeps everyone up til 1am
→ that politician who spits on everything you hold dear

Can you guess #SassyJason's villain?

*cough*ThoseDamnFluffyBranders*cough*

Like it or not, villains connect us.

Use that in your brand.

Align yourself to fight the same villain as your ideal customers.

→ branding that is all design but no substance (my real villain)
→ IOT vendors who don't help make sense of your data
→ manufacturers who push equipment, not solutions
→ marketing agencies that produce sh*t content

Every great story has a villain.

Find something that pisses off your ideal customers.
And aligns with what you sell.

Then beat the living sh*t out of it.

(metaphorically speaking, of course)

Your ideal customers will connect with you in a deeper way.

And see you as the hero they've been looking for.

✌🏼

#shftyourbrand

------
PS - Drop your villain below. I'll roast your choice and give you suggestions on how to fight it. 👇🏼

Your corporate brand should be an operating system.

Taking your uncopyable IP and turning it into:

Messaging, marketing, content, sales, operations, offers, and HR directives.

On repeat.
For decades.

Logo, fonts, colors.
Adjectives and archetypes.
Purpose, mission, vision, values.

All great stuff.
But none of it will drive business decisions.

Or tell you if that new marketing campaign will generate ROI.

BRANDING IS NOT FLUFF

If it's not driving business decisions...
If it's not operationalizing your efforts...
If it's not driving revenue growth...

You don't have a REAL brand strategy.

You have a fluff document that looks good, but doesn't actually help.

Get a brand system.

Not adjectives.
Not a new logo.
Not a list of values.

A system that helps you:

- create a unique position
- craft an attractive brand identity
- drive your marketing efforts
- create resonating content
- nurture and convert prospects

All so you can attract and convert your ideal customers.

We call it a Brand OS.

And it's driven $40M+ for our clients.

With fewer salespeople, lower marketing budgets, and streamlined offers.

As a brand should do.

✌🏼

#shftyoubrand

Stop treating AI like a trusted advisor.

It's an entry-level intern at best.

Here's why ↓

I'm building an AI blog writing system.

Taking my 7+ years' worth of content...
A hub and spoke blog strategy...
SEO keyword research...

And having it create blog posts in my voice with my expertise.

Most people just ask AI to write a blog post for them.

That's not near enough context to get the results you want.

Here's what I've created to tell AI what to do:

1️⃣ AI Tone of Voice Guide
This is far more than a brand tone of voice. My 10-page document includes:
- typical tone of voice descriptions
- formatting instructions
- layout instructions
- phrase choices
- word choices

2️⃣ SEO Keyword Guide
I created a 19-page guide on proper SEO tactics, including:
- keyword clustering guidelines
- keyword research process
- keyword difficulty rules
- keyword quality filters
- search volume rules
- keyword templates

3️⃣ SEO Blog Guide
I wrote a 23-page blog writing guide, including:
- CTA guidelines with potential links
- incorporating keyword guidelines
- layout and formatting guidelines
- graphic placement guidelines
- blog intro guidelines
- subtitle guidelines
- header guidelines
- meta guidelines
- title guidelines

4️⃣ Repurposing Guide
I wrote a 10-page guide on repurposing content, including:
- turning video transcripts into a blog post
- turning LinkedIn posts into a blog post
- turning brand guides into a blog post
- turning courses into a blog post

All of that treats AI like an intern.

Telling it exactly what to do.
What I expect.
What is acceptable.
What is unacceptable.
And how to think. 

Prompts are not enough.

You need to give AI context to deliver what you want.

Or don't be surprised when it gives you a sh*tty output.

✌🏼

#shftyourbrand

The main reason your 6-8-figure offer isn't selling:

I've spent the last 10+ years diagnosing revenue issues.

- Why businesses aren't attracting ideal customers
- Why prospects ghost after seeing a proposal
- Why sales can't seem to close a deal
- Why revenue keeps hitting a ceiling

Across 30 industries.
For 7-9-figure businesses.
Selling 6-8 figure offers.

The underlying reason for revenue stagnation is always the same:

Lack of clarity on their unique value.

No prospect I've talked with was able to clearly communicate why their ideal customers choose their offers.

And that lack of clarity impacts everything:

- messaging that doesn't resonate
- sales process that doesn't work
- marketing that falls flat
- experience customers don't like
- design that annoys prospects
- website copy that sounds like competitors
- content that lacks a resonating, unique POV
- offers that solve mild annoyances rather than real pains

Looking to move from 6 to 7, 7 to 8, or 8 to 9-figures of revenue?

Stop "testing" new tactics.
Get clarity on why ideal customers ACTUALLY choose you.
Beyond the things every competitor says.

Then build everything around it.

You'll attract more high-paying, long-lasting clients.

The type of clients that push you into a new level of revenue.

✌🏼

#shftyoubrand

90% of Shft's revenue comes from content.

My LinkedIn, the Brand Shft email, our essays, and our YouTube channel.

None of that happened by accident.

And it sure as hell didn't happen from:

- vulnerable content
- engagement pods
- endless selfies
- being myself

How has our content been so successful?

I stopped thinking in funnels.
And started thinking in buyer awareness.

These six levels of awareness, to be exact:

- Unaware: oblivious to the problem
- Problem Aware: knows the problem
- Solution Aware: actively seeking solutions
- Service Aware: knows about your solution
- Most Aware: ready to buy
- Advocate: purchased and referring clients

Creating content for those levels of awareness ensures:

- I'm meeting prospects where they are
- with the content that matters to them
- and pulls them closer to working with me

No selfies, pods, or fake "living in my car" stories needed.

Your content is an extension of your brand.

If you aren't creating a content mix that draws prospects closer to you...

...you're just creating noise
...that no one wants
...and will never convert

Map your content to those 6 levels of awareness.

And watch prospects start seeing you as the ONLY solution for them.

I shared more in a previous Brand Shft email.

Including examples of content for each level.

You can access the link in the comments.

Or keep posting selfie-riddled nonsense.

I'm sure that will work, too.

NOT

✌🏼

#shftyourbrand

B2B companies: "We're the industry-leading..."

Also B2B companies: Why aren't we attracting higher-paying clients?

Maybe stop with the sh*tty, generic, overused messaging.

But what do I know?

I've only helped B2B companies generate $40M+ in new revenue.

✌🏼

#shftyourbrand

How I helped a client achieve a 100% close rate.

(and generate $90k within 2 months of our strategy work)

Spinlab came to Shft with a sales problem.

They had a successful offer.
Already had clients.

But something shifted, and they struggled to close deals.

- Weeks of discovery
- Countless meetings
- Lots of testing
- Days created proposals

All for a prospect to ghost them.
Or say they changed their mind.

🤦🏻‍♂️

Spinlab didn't have a sales problem.
They had a positioning problem.

Here's what we did:

- repositioned them as tech experience builders (not just developers)
- crafted messaging that resonated with their ideal customers
- uncovered their differentiating factor
- rewrote their website copy

But the biggest change came from one thing:

- turning their discovery process into a low-cost offer

Instead of doing months of work for free.
We turned that work into an offer.

4 weeks.
4 workshops.
1 week of testing.

All to give you a report with the MVP, website, and tech stack you need, along with costs and timelines.

That's a month of building trust 1:1.
To get a report of what you actually need.

And a proposal to have Spinlab build it for you.

The result:

Every client who purchased the Spinguide was upsold into a full development project.

One offer that solved their "sales" problem.

That's the power of a brand strategy.

Want to create a Paid Discovery Offer for your business?

Check the comments for my course.

Or DM me to build one for you.

I'm taking on 2 more clients from now until June.

Let's uncover your real business issues.

And create a strategy to level up your revenue.

✌🏼

#shftyourbrand

The only brand strategy you need:

(save this for later)

Most founders and marketers don't know what a brand strategy is.

They think it's:

- purpose, vision, mission, values
- personality and tone of voice
- messaging frameworks
- visual identity

All important parts of building a brand.

But a brand strategy is the step BEFORE all of that.

It's a decision that defines:

- the unique value you bring (differentiation)
- for whom (ideal customers)
- how (methodology, IP)
- category (identity)

And is expressed in a single sentence:

We are the only {category}
who provides {unique value}
by {how/methodology}
for {ideal customers}.

👆🏼 That is the foundation of your business.

And drives your messaging, marketing, sales, operations, offer, customer service, purpose, values, personality, design, pricing...

Every decision in your business revolves around that statement.

Get that in place.

And watch how fast your business grows.

Want to write one yourself?

Grab my Onlyness Strategy Template: https://lnkd.in/gzghrNk9

Fill-in-the-blank Google Doc with video tutorials to uncover and own your brand strategy.

It's like working with me.
For a fraction of a fraction of the cost.

#shftyourbrand

One tool to find and engage with your ideal customers on LinkedIn:

Sales Navigator

I use it every day to:

- find ideal customers
- segment by buying intent
- connect with my ideal customers
- start conversations with them
- engage with their content
- land them as clients

I wouldn't use LinkedIn without it.
Especially when I'm trying to attract 8- and 9-figure clients.

You can even create a custom feed with just the people you want to engage with.

BRILLIANT

I created a mini-course to teach my clients how to use Sales Navigator.

It's part of our new Brand Accelerator — a platform with how-to lessons, frameworks, and templates to implement your brand strategy.

But I pulled it out.
Made it a stand-alone course.

And have just made it live.

Want to find and engage with your ideal customers on LinkedIn?

Grab the Sales Navigator Tutorial today → https://lnkd.in/gYvjN8vQ

It'll make starting conversations with ideal customers much faster and easier than on LinkedIn alone.

Something every founder, CEO, and marketing leader should want.

Unless pipeline and revenue aren't important.

Then, by all means, scroll past.

✌🏼

#shftyourbrand

Repeatable Client Acquisition & Fulfillment | Our mastermind community helps you convert online income into a real business | Book a call or DM to apply

I'm an operator documenting what I've learned building revenue engines over the past decade.

CEO @ MSP Sales Partners. Managing Partner @ Repeatable Revenue. Former PE-backed CEO. Former Managing Director at the U.S. Chamber of Commerce. Spent six years building sales systems for Robin Robins (TMT, sold to PE). Built revenue engines for 100+ service businesses.

I write about what I've learned: how sales systems actually scale, the difference between activity and productivity, why hard choices matter more than hard hours, building a business without burning out.

This isn't guru content. It's lessons from the work... what I got wrong, what finally clicked, patterns I see across businesses, frameworks that actually held up under pressure.

I write for three types of people: Strategists thinking about exits and scale. business owners stuck at a plateau trying to break through. Thinkers who want to build intentional lives, not just businesses.

If you're one of those (or all 3), follow along.

Ray J. Green

Whatever happened to Chris Walker?

He was the top B2B marketer and reshaped how the entire market thought about marketing. Built Refined Labs from the ground up and went from $1M to $20M in 18 months. Worked with 350+ software companies. He put demand generation on the map. Created incredible returns for investors and helped hundreds of people accelerate their careers. 

Then he walked away.

Now he's talking about something very different: Frequency.

And no doubt people are wondering, "What the hell? Is Chris a spiritual coach now or something? Did he go on some DMT trip?"

I had him on the podcast this week and asked him some candid questions about this journey.

And he shared some things that may not surprise you if you're a builder. 

He said at the peak — $22M in revenue, 12-14 hour Zoom days, running away on vacation every 90 days and coming back to 1,000 emails — he realized he'd done everything he was "supposed" to do. And it didn't feel at all the way he thought it would.

I related to that more than I'd like to admit.

I left a PE-backed CEO job, moved my family to Cabo, and 18 months later felt the exact same way I did before. Different wallpaper. Same foundation.

Chris has a framework for why this happens — why we keep repeating the same patterns with new circumstances. New job, same toxic cycle. New business, same trap. New relationship, same dysfunction.

In this episode we get into all of it:

→ Why achieving your goals can be the worst thing that happens to you

→ The invisible architecture underneath every decision you make

→ Why Chris believes this will be as mainstream as exercise within 5 years

Whether you buy it or not, this conversation will make you think.

Listen now: https://lnkd.in/esM-S9w7

CEO @ MSP Sales Partners | Man. Partner @ Repeatable Revenue | Ex-PE Backed CEO | Former U.S. Chamber Managing Director

No alternative text description for this image

Something weird is happening in outbound sales right now.

The more AI gets used for cold outreach — calls, emails, DMs — the worse it's getting for everyone using it. And the better it's getting for anyone who sounds like an actual person.

We manage 50+ SDRs making cold calls for MSPs right now. And the ones getting the best results aren't the most polished. They're the most HUMAN.

They pause. They laugh. They say "honestly, this is a cold call" and give the prospect permission to hang up. They go off-script when something the prospect says is worth following.

And people respond to it. Because after getting five AI-generated LinkedIn messages and three robotic voicemails before lunch, a real voice with a real personality feels different.

This is why the "hire cheap, hand them a script, pound out as many calls as possible" approach is failing harder than ever. You're competing against AI with a person who sounds like worse AI.

The SDRs booking 8, 10, even 20 appointments a month in our fractional sales management program aren't reading scripts verbatim. They have frameworks — but they're trusted to be a human within those frameworks. To personalize an email. To riff on a conversation. To respond to a DM like a normal person instead of a chatbot.

That requires a different caliber of hire. And it changes how you think about the entire role.

I recently put together a playbook breaking down three specific SDR strategies behind the MSPs getting outsized results right now — full frameworks, scripts, and campaign templates. These are real-world, actually working right now case studies. 

Grab it for free in our MSP Sales Toolbox at www.MSPSalesToolbox.com.

We manage 65 SDRs right now for MSPs across North America.

We've hired and trained over 100 in the past 12 months. 

And when a new MSP comes into our program, the first thing we do is score them on a report card.

Because we can predict — with a very high degree of confidence — whether an SDR is going to produce or flop before they ever pick up the phone.

There are 5 patterns that show up almost every time someone's getting goose eggs:

→ They hired anyone with a pulse. Cheapest person, barely screened, "just read the script." The difference between a good SDR and a great one isn't 10-20%. It's 2-5x.

→ They think they have a good list — and they don't. Raw vendor data has 30-40% breakage. So take whatever you'd expect from your SDR and discount it by a third.

→ They have no offer. "Will you meet with my CEO for 15 minutes?" is not a pitch. It's a prayer.

→ Their scripts are from 2019. Permission-based openers are working right now. Shorter scripts. More human. If your SDR sounds like a bot, they'll get treated like one.

→ Zero sales infrastructure. No call reviews. No meetings. No accountability. Even a good SDR will decline in a vacuum.

0 for 5 on these? You're going to lose money.

When onboarding clients, we grade all 5. Because we know we have some work to do if they fail across the board.

The good news? Even C's in each of these areas get you positive ROI.

If you have A's, you're baffled what people mean when they say, "Cold calling doesn't work anymore." 

If you want to know what that looks like, I created a playbook with 3 detailed case studies of MSPs consistently getting 10-15 appts a month right now. 

Frameworks, scripts, strategies. 

Grab it for free at www.MSPSalesToolbox.com.

Every call your SDR makes is producing 2 things.

The first one's obvious — either an appointment or not.

The second one most MSPs throw away: Market intelligence.

When a prospect tells your SDR "we already have an MSP and we're happy," that's not a dead end. That's data. That tells you this person has budget, understands managed services, and has already made the buying decision once. They're a future buyer. You just don't know when.

When someone says "we handle IT internally," that tells you something different. They haven't bought managed services before. The sale isn't switching providers — it's educating them on why they need one at all.

Two completely different prospects. Two completely different marketing approaches. 

But if your SDR logs both as "not interested" and moves on, you've lost the distinction — and the ability to do anything with it.

The MSPs getting outsized results from their SDRs aren't just using them to book meetings. They're using every call — including the ones that don't convert — to build an intelligence layer that feeds their marketing for months.

Specific dispositions. Tailored sequences. Content that matches the prospect's actual situation, not a generic drip campaign that treats everyone the same.

Your SDR talks to hundreds of prospects a month. Each one is telling you exactly what they need to hear. The question is whether you're set up to listen.

I put together the full disposition framework and email sequences in a playbook with three SDR case studies.

Free at www.MSPSalesToolbox.com.

If somebody cold calls you and asks for 15 minutes on your calendar, what are they actually asking for?

Your most expensive resource, time.

And I don't know about you, but someone has a better chance of getting my credit card than my calendar. I have more money to give than I do time.

And so do most of the people you're trying to get appointments with. 

Which means the SDR role is a sales job. A real one. They're selling something — and the price the prospect pays is their TIME.

So "would you like to meet with my CEO for 15 minutes?" ins't a very compelling offer on its own. It's an ask with no upside for the person you're asking. 

Sure, you'll get some appointments with that pitch. A blind squirrel finds an acorn every once in awhile. But you won't get consistent returns. Not very good ones anyway. 

The MSPs I've seen consistently book 10, 15, even 20 appointments a month? It's not because their SDRs are smooth talkers with a magic script. They simply arm their SDRs with with something worth "buying." 

A toolkit. An audit. A benchmark study. Something specific to the prospect's problem — where the meeting is worth attending. Because there's some value for the prospect to gain by saying yes and showing up. 

Same SDR. Same list. Same market. If you have a compelling offer to go outbound with, you'll see completely different results.

Because one has something to sell and the other is just asking for time.

I gave a talk on this recently to a couple hundred MSPs — broke down 3 detailed case studies of SDR strategies that are producing 3-5x more appointments than the industry average right now. We turned it into a full playbook with the frameworks, scripts, and campaign templates.

Just dropped it in our MSP Sales Toolbox — grab it free at www.MSPSalesToolbox.com.

Hot lunch date with this pretty lady to celebrate some good heart health news! ❤️

Last year, we found out my son has dyslexia and ADHD.

As a parent, you sit in those meetings with the school and every single one is about what your kid can't do. Three meetings. Four meetings. Not once did anyone say, "Here's what he's great at."

I left one of those meetings and told my wife: I know for a fact that for every one of these things, there's a flip side. And nobody's looking for it. All we hear about is what he's not good at. 

Then I remembered that David Rendall—someone I've known for years—had a lot of content out there about embracing your weaknesses. 

I went to his website and watched one of his speeches. Then had my wife watch. She sent it to other moms. Then we watched it with our boys. 

By the end, my other son said, "I want ADHD."

So, you could say the message landed.

Dave's got a PhD in organizational leadership and he's spent his career proving one thing: your weaknesses are inseparable from your strengths. Every superpower has a downside. That's what makes it a superpower. And every downside has a superpower. 

The problem? Schools, therapists, and managers are wired to fix weaknesses. Nobody's wired to find the strength hiding inside them.

I brought Dave on the podcast and we went deep:

→ Why the people with the most potential are often the ones getting crushed by the system

→ What Paul Orfalea (founder of Kinko's, who struggles to read and write) teaches us about success

→ How my wife and I use our polar opposite wiring to make one plus one equal three

This one's personal. And it might change how you see your kids, your team, or yourself.

Listen now: https://lnkd.in/eHnfYFe2

How many great coaches were great players?

Bill Belichick never played a snap in the NFL. Phil Jackson averaged <7 points a game. Tony La Russa hit .199.

Meanwhile, Wayne Gretzky — the greatest hockey player who ever lived — coached the Coyotes for 4 seasons and never made the playoffs. 

Same thing happens in sales.

Business owners hire their best closer and hand them the manager title. Makes sense on paper — this person knows how to sell, so they'll teach everyone else.

Except selling and managing are 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝘀𝗸𝗶𝗹𝗹𝘀𝗲𝘁𝘀.

Your top seller is selfish by design. That's what makes them great. They focus on their numbers, their pipeline, their commission check.

A good manager? They build systems. They transfer knowledge. They coach — and coaching isn't just finding 10 things you did wrong on a call. It's identifying the 𝗼𝗻𝗲 𝗵𝗶𝗴𝗵-𝗹𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝘁𝗵𝗶𝗻𝗴 that needs to change and following up until it does.

In my experience, best managers were usually good, not great at sales. They usually come from the middle of the pack as salespeople.

Not because they couldn't sell. Because they understood the game well enough to teach it.

Belichick never played a down in the pros. But he understood defense better than anyone who ever suited up.

If you're hiring a sales manager, stop looking for your best closer. Start looking for someone who can explain 𝘄𝗵𝘆 they're good — and prove they've made others good too.

Before your SDR makes another call, try this.

Read the script out loud. The whole thing. Then ask yourself one question:

Would I take that meeting?

Not "do I think someone who needs IT services [or whatever you sell] take it." Would YOU — busy, skeptical, protective of your calendar — stop what you're doing and book 15 minutes based on what you just heard?

If the answer is no, you've found the problem. And it's not the SDR.

I've managed salespeople for 25 years across a dozen industries. The pattern is the same everywhere. When the offer is weak, we blame the caller. We blame the list. We blame the market. "Cold calling doesn't work anymore."

Cold calling works fine. Sure, it takes more skill than it used to to make contact. But it works. I have 60+ SDRs calling outbound for MSPs in our business. It works. 

But what you're offering on the call doesn't.

Because a meeting isn't free.
The prospect pays with their time.

And for most business owners, someone has a better chance of getting their credit card than their calendar. Time is the scarcer resource.

Most SDR pitches don't come close to justifying that price.

The fix isn't playing musical chairs in the SDR seat. Or looking for that magic script. Or paying for 15 more tools.

It's giving your SDR something worth selling — where the meeting is the delivery mechanism, not the ask.

I recently shared three case studies on stage with a couple hundred MSPs — the specific strategies behind SDR teams booking 15-20 appointments a month right now. We turned it into a full playbook with the frameworks, scripts, and templates behind each one.

It's free in our MSP Sales Toolbox at www.MSPSalesToolbox.com.

Someone on my sales coaching call froze mid-question last week.

A prospect had just said something interesting and it was the perfect moment to dig deeper. 

But instead of asking the obvious follow-up, they hesitated, fumbled around, and then moved on to another questions.

Later they told me: "I thought we weren't supposed to ask 'why' questions. I heard it from Chris Voss."

According to Voss, who was a skilled negotiator for some of the most high pressure hostage-type situation, asking 'why' makes people defensive.

And look, I love Voss. Never Split the Difference should be required reading.

But this is what happens when we turn principles into rigid rules for salespeople.

They make conversations weird. 

Look, Voss was negotiating with terrorists.

Actual life-or-death hostage situations where conflict is baked into every interaction. When someone's holding leverage over you, "why" can absolutely make them defensive.

But you're not in a hostage negotiation when you're talking to prospects.

You're in a consultative sales conversation where the prospect theoretically wants help solving a problem.

The issue isn't the word "why."

It's whether you're asking from a position of accusation or curiosity.

"Why do you guys do it that way?" delivered with genuine interest? That's a great question.

"Why would you do THAT?" with judgment in your voice? That creates defensiveness.

The difference is tonality, not vocabulary.

When we follow rules without understanding the context they came from, we tie our own hands. We stop thinking critically about what the situation actually needs.

I recorded a 10 min podcast on this. In it, you have full permission to use "why"—and I explain:

→ When hostage negotiation advice doesn't apply to sales
→ The tonality markers that make "why" questions land well
→ How to ask from curiosity instead of judgment

Full episode: https://lnkd.in/eKMDfgGe

What's it take to really dominate in your field? 

Any field. Golf, sales, MMA, business, fighter pilots. 

Talent? Sure, it matters. But a lot of talented people fail. 

So, what is it? 

Success leaves clues. And I talked to Bob Perkins (ex-marketing chief at Playboy, Pizza Hut, Calvin Klein) about what it really takes to dominate your field.

He shared Tiger Woods' answer to the same question. 

What do you think?

I still can't believe they ran this as a Super Bowl ad. It's the dumbest ad I've seen in a long time. 

It represents every ounce of how AI is being misunderstood and misused in business today. And they paid millions of dollars to put their name on it and broadcast it to the world. 

What this basically says: 

To the employee: I can use AI to be lazy and phone it in.

To the employer: We can use AI to replace all those lazy-asses already phoning it while working at home. 

And, best of all, any idiot can do it with a simple prompt... and voila! Work without work. 

This mindset is exactly why 95% of AI initiatives fail to produce ANY ROI at all. And that's not me speaking, that's MIT. And dozens of other sources. 

Because of this limited mindset around using AI. 
If that's how you're looking at AI, you are missing the boat. 

You're trying to get a little more efficient (or lazy) at the game being played today. Oblivious to the fact that the game is changing. 

If you're using AI to squeeze a little more out of old processes, systems, and jobs, you may see some temporary improvements. 

But you're getting a little better in the “horse and buggy” industry in the 20s, while someone else is building gas stations.

True story.

I increased my VO2 max by 50% in less than 60 days. Without changing what I ate. Without exercising any more. Without doing a single thing differently.

Quick context:

I've tried to improve my VO2 max for a decade. It's one of the key markers of cardiovascular health.

I ran half marathons. I did Muay Thai 6 nights a week. I trained for triathlons. Sometimes all at once.

My VO2 max barely moved.

Apple Health had me at "Below Average" for as long as I've owned my Watch.

So what changed 2 months ago?

I started taking beta blockers.

We discovered a heart condition that's substantially improved by beta blockers, which slow down the heart rate. 

I'm not a doctor, so I don’t know exactly how they work. But  the results speak for themselves.

I changed 𝗻𝗼𝘁𝗵𝗶𝗻𝗴 else. Diet, sleep, exercise — all the same. And my cardiovascular markers are the best they've ever been, and climbing. 

Because for 10 years, I was applying the wrong solution to the problem.

I thought I knew what the problem was. I thought more effort was the answer. But I was treating a 𝘀𝘆𝗺𝗽𝘁𝗼𝗺, not the root cause.

Which means no amount of pushing was ever going to fix it.

It's a good reminder:

If something in your business requires a disproportionate amount of effort and still isn't moving — maybe the answer isn't pushing harder.

Maybe you haven't diagnosed the real problem yet.

When your SDR doesn't book an appointment, what gets logged in the CRM?

For most MSPs, it's some version of "not interested." Maybe "no answer." Maybe nothing at all.

That tells you absolutely nothing. And it wastes the most valuable thing that call produced — the reason they said no.

The MSP in our program booking 15-20 appointments a month doesn't log "not interested."

They log why.

Happy with their current MSP. Locked into a contract. Handles IT internally. Doesn't think they have a problem. Bad timing. Already shopping.

Five to seven specific dispositions. Each one captured in a custom field in the CRM. And each one triggers a completely different email nurture sequence.

Because the prospect who's happy with their MSP needs different marketing than the one who's locked in a contract. The person who handles IT internally needs a different set of stories and case studies than the one who says the timing's off.

"Not interested" gets the same generic follow-up as everyone else — if it gets anything at all. A specific disposition gets months of tailored content designed to shift that exact objection. Subtle, not pushy. Case studies, not pitches. Seeds planted over time.

And when the SDR calls back at the end of that sequence, they're not making another cold call. They're calling someone who's been receiving content that speaks directly to their situation for months.

Same lead. Completely different conversation.

I broke down the full disposition framework — including example emails for each stage — in a playbook with three SDR case studies.

Grab it free at www.MSPSalesToolbox.com.

For outbound, no list is actually better than a bad list you think is good. 

Sounds wrong. But hear me out.

If you have no list, you know you have a problem. You'll go build one, buy one, scrape one. You'll put in the work because it's obvious you have a problem.

But if you have a list from a reputable vendor — thousands of records, company names, phone numbers, titles, all of it looking clean in the CRM — you feel prepared. They sell you on "99% accurate data." You feel like the foundation is set. 

And you hand that list to your BDR or SDR and say go.

Except 30-40% of the contact data on a raw vendor list is wrong.

Maybe the company info is fine. The address, website, standard information.

But the right contact and phone number? Not so much. And those are the 2 fields that matter most on a cold call.

So your SDR starts dialing and 1/3 of the calls go nowhere. Their results look like crap. You start questioning whether they're the right person. Maybe whether outbound works at all.

And the whole time, the diagnosis is wrong. Because you assumed the list was good since it came from [ZoomInfo, Seamless, Apollo, name your vendor]. 

The worst position to be in isn't not having data. It's having data you believe is good when it isn't. Because it sends you looking for problems everywhere except where the actual problem lives.

Every outbound strategy starts with the list. Yes, the script matters. The person calling matters a lot. And the offer they're pitching definitely matters.

But if the data's broken, everything downstream of it is broken, too. 

I put together a full playbook on the SDR strategies producing outsized results for MSPs right now — three case studies with frameworks, templates, and campaign breakdowns.

Grab it free at www.MSPSalesToolbox.com.

Every few years, someone declares a sales channel dead.

Cold calling is dead. Email is dead. Direct mail is dead. Door-to-door is dead.

And then you meet someone quietly crushing it with that exact channel. What happened?

They adapted the tactic. Because THAT is what actually changes. 

I've worked across 12 industries over 25 years. The pattern is always the same. The psychology of how people make buying decisions barely moves.

We still want to feel understood. We still respond to specificity over generic pitches. We still give our attention to people who earn it instead of demand it.

That's been true for decades. It'll be true for decades more.

What changes is the environment. New technology. New screening tools. New noise levels. AI flooding the zone with volume-based outreach. And so the tactic that worked three years ago stops working — not because the channel broke, but because the context shifted and the approach didn't.

The people who declare a channel dead are usually the ones who stopped updating how they use it.

Right now, the SDRs in our program booking 5, 10, even 20 appointments a month for MSPs are still cold calling. Still emailing. Still sending direct mail. They're just doing it differently than they were two years ago. And they'll do it differently again next year.

The channel isn't the variable. Your willingness to keep adapting is.

I broke down the specific strategies, scripts, and campaigns behind those results in a full playbook — three case studies with templates you can steal.

Grab it free at www.MSPSalesToolbox.com.

Most MSPs measure their SDR's performance like a microwave.

Drop prospects an email or mailer. Make a few calls. Measure the immediate results. 

Did we get appointments this week? No? Shit. Try again in 6 months. Start over. 

It's the Hot Pocket approach. Quick, instant gratification.

And when you think about it like this, you'll get "something" — but it might be frozen in the middle and too hot on the edges.

The MSPs I've seen get the biggest returns from their SDRs think about it more like a Crockpot.

They run the same initial campaign everyone else does. They make the same calls. And they accept that 95% of those calls aren't going to book an appointment — just like everyone else.

The difference is what they do with the 95%.

They take a longer term outlook. They're more patient and measure results over a longer period of time. 

Because instead of tossing those leads back into a pile and calling them cold again in six months, they capture the reason the prospect said no, feed them into a highly customized nurture system based on that outcome, and call them back months later with more context, more awareness, and a much warmer conversation.

That callback converts at SUBSTANTIALLY higher rates than the first cold call ever could.

Because now you're calling someone who knows your name, has seen your content, and has had time for their situation to change. 

It takes longer. It's not instant gratification. But the difference between Hot Pocket ROI and Crockpot ROI on your SDR investment is massive. 

I have actual data on this, and it produces 3-5x returns on the next call back. 

I recently broke down this exact strategy — and two others — in a talk to a couple hundred MSPs. We turned it into a full playbook with the email frameworks, callback scripts, and campaign templates.

Free in our MSP Sales Toolbox at www.MSPSalesToolbox.com.

Here's a quick test for whether you hired the right SDR.

Could you hand a few leads from an event and trust them to follow-up without reviewing every message first? 

Assuming they're fully ramped up and trained, if the answer is no — if you wouldn't trust them to modify an email, personalize a message, or respond to a prospect without a script in front of them — you have a problem.

Most likely, a hiring problem. 

Because the SDR strategies that are working right now require exactly that kind of trust.

Multi-channel campaigns where the SDR is calling, emailing, connecting on LinkedIn, sending voice notes, following up on DMs. Each touchpoint references the last. Each one needs to feel human, not templated.

You can build playbooks for this. You can role-play scenarios. But you cannot script every detail of every interaction across five channels over 30 days. The person in the seat has to be able to think. And to be HUMAN. 

And if your hiring criteria was "cheapest person willing to dial" — that person probably can't.

The MSPs getting 3-5x more appointments in the IT industry right now aren't just tweaking scripts and lists. They're raising the bar on who sits in the chair.

I put together a full playbook on the SDR strategies behind these results — three case studies with frameworks, templates, and campaign breakdowns. But they require having the right person. 

You can grab it (and a bunch of other sales tools) for free at www.MSPSalesToolbox.com.

And if you need help finding the SDR who will execute at this level and actually create pipeline, just send me a DM.

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