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Founder

nocnoc

Head of the US Sales Team, accountable for bringing new US partners to the nocnoc platform. Direct report to the company's owner. Responsibilities include:
• Design and execute strategies for acquiring new clients
• Forecast planning
• Manage the sales team (onsite & remote)
• Visit clients in the US
• Organize/participate of events (conferences, webinars, etc.)
• Everything related to Business Development (Hunting, cold-emails, exploratory calls, demos, closing, account management)

Head of Sales, US

VAIRIX Software Development

Vairix is a Nearshore Software Development Boutique helping US companies scale & keep up with feature demands through a team of expert web/app developers ✅

See what our clients are saying about us 👇

Strategic Accounts

eidos.ai

Commercial Consultant

Interamericana de Cómputos S.A.

Responsible for the company's biggest Private Accounts. Also collaborate with Government Accounts (ANTEL, BROU, DGI, AGESIC, ANCAP, etc.). Responsibilities include:
• Being the single point of contact between these clients and the company.
• Selling complex technological solutions (HW, SW, &amp; Consulting Services).
• Representing and promoting international brands: Atlassian, IBM, Lenovo, BMC, HPE.
• Constant nurturing of relationships through strategic planning and execution.
• Preparing and leading large Government tenders.

Account Manager

Conexio Group

Head Of Business Development and Marketing

I help run the commercial and business development efforts at Conexio, directly reporting to the CEO. In addition, I am responsible for all Marketing efforts of the organization.

Responsibilities:

･Account Management (US).
･Align Marketing efforts with Conexio's Commercial strategy.
･Develop brand awareness in the US and LATAM.
･Generate leads for Conexio's  Adobe Experience Manager, Adobe Marketing Cloud, and Sitecore practices.

Business Development Manager

Universidad de Montevideo

‘Marketing 2’ course Assistant:

･ In charge of coordinating and implementing the course program; 
･ Evaluate students; 
･ Substitute the Professor every time he left the country

Class Assistant for the Marketing Course

Pernod Ricard Uruguay

Marketing & Trade Marketing Administration:

･ Manage supplier’s database; 
･ Constant interaction with clients; 
･ Hinge between the Finance and Marketing areas; 
･ Coordination of merchandising throughout Montevideo and the countryside

Marketing & Trade Marketing Administration

SANTANDER PRIVATE BANKING

Customer Support:

･ Open new accounts.
･ Purchase and sell of money.
･ Manage visits to the Bank’s Safe Deposit Box.
･ Update client’s database.

Customer Service

Flyboard Uruguay

Marketing Management:

･ Creation and management of Web Site.
･ Marketing of social networks.

Marketing Manager

My father's decision to teach at an international high school in Uruguay changed my life. 

It introduced me to the American culture and educational system 🇺🇸 and sparked my curiosity about different cultures and ways of life.

Today, as a leader at nocnoc, I split my time between the US 🇺🇸 and Uruguay 🇺🇾

I help global Sellers effortlessly expand in Latam's top 15 e-commerce marketplaces such as MercadoLibre, Magalu, & and Amazon Mx/Br. This allows them to go global while staying local.

nocnoc handles:

➡️ International shipments
➡ Duties/customs/taxes
➡️ Country regulations
➡️ Last-mile deliveries
➡️ Local customer support
➡️ Dealing with marketplaces' complexities


My unique journey has given me a global perspective that is an asset in the eCommerce industry. I look forward to connecting with like-minded individuals who value an international perspective 🤝


And yes, I teach Karate to 4-year-olds :) That's what my father taught at the school 🥋

Juan D. Martinez

City of Gold Coast

Solutions Architect

IT Leaders

Operations Manager

Nuage Solutions Australia

Director and Founder

Urban Utilities

SME for end to end infrastructure and Azure cloud environments. Responsible for improvements in technology stack, identification of appropriate vendors informing the project teams, day to day maintenance and administration of the Azure and Windows Server, storage, backup, and security aspects of the environment.

Cloud Platform Engineer 

Centra Networks

Senior Cloud and Systems Engineer

Voice Print & Data Australia Pty Ltd

Leading a team of technicians and engineers, interfacing with all other functional teams, in a privately owned hosted cloud environment encompassing DaaS, IaaS, and PaaS branded as "LiveOffice". Driving the direction for the development of the client services function, developing policy and procedure for delivery of technical services to a consistently high standard in a mature and organised departmental profile. Working directly with the Managing Director and Service Delivery manager, responsible for the management, coordination, and resourcing of critical incidents and problem management while introducing an ITIL aligned framework across the service delivery teams.
Achievements
* Key architect of improved service desk procedures to deliver significantly improved client outcomes and satisfaction rates.
* Demonstrated leadership and management of people and culture within in a significantly diverse team.
* Mentor and support the team with training and motivational strategies producing a significant boost in productivity through strategic and cultural change initiatives.
* Overall efficiency improvements resulting in over 90% SLA achievement, 99% CSAT, and average full resolution of support incidents at 4 hours.
* Identification of financial leaks with resolutions implemented realising a greater profit outcome for the managed services business unit.
* Key driver and influencer of the Managed Services vertical along with the deployment of a new PSA and reconstruction and deployment of the RMM.

Service and Support Manager

Trimble Networks Pty Ltd

Leading a team of systems administrators and engineers in a managed services environment across a diverse client portfolio and commercial markets. Holistic operational oversight and development of policy and procedure for delivery of technical services to a consistently high standard. Working directly with clients to manage and maintain expectations and to meet service level targets. Responsible for the management, coordination, and resourcing of critical incidents and problem management in an ITIL aligned framework across the client portfolio.
Achievements
* Key driver to the continuous improvement, redesign and management of operational efficiencies including review and implementation of support procedures, resourcing requirements and development of processes.
* Lead and mentor technical staff dealing with budget driven incidents and problems to deliver resolutions with the minimum impact possible to client operations.
* Supporting the Operations Manager to achieve SLA’s and internal KPI’s through effective team and resource management, delivering a reduction in over expenditure in approved budgets and SLA breach by more than 15% collectively.
* Improve client engagement and acceptance through direct client relationship management; implement initiatives to ensure positive communications and relationships strengthened by trust.
* Successfully liaise and negotiate with C and B Level and vendors to produce mutually beneficial outcomes.

Service Delivery Manager

Leading a small team of L2/L3 engineers in a managed services environment across an array of clients and commercial markets. Responsible for the timely and efficient resolution of escalated support incidents and problem management in an ITIL aligned framework. Additionally, manage and deliver technically complex client projects across a range of on premise and cloud hosted WINTEL based infrastructure environments.
Achievements
* Contributed to the continual improvement and management of operational efficiencies including review and implementation of support procedures, resourcing requirements and documentation of processes.
* Managed and delivered multiple client infrastructure refresh projects working closely with software vendors during migration of core LOB platforms. Projects consistently delivered ahead of time and under budget with an exceptional level of stakeholder satisfaction.
* Trained and mentored technical staff dealing with complex and unfamiliar technical incidents and problems to deliver solutions to clients resulting in an improved client experience.
* Assisting and supporting the Operations and Service Delivery managers to achieve SLA’s and internal KPI’s through effective team and resource management.

Project Manager/Senior IT Engineer

SOMA Managed IT

Lead a technical support team in a Managed Services capacity servicing a variety of customers across a wide range of industries and complex technical environments. With full responsibility for the delivery of service and support, establishing and managing vendor relationships, scheduling, monitoring and reporting related to SLA’s. The role’s primary focus was to develop and cultivate client relationships and act as an escalation point for service delivery issues and technical limitations of the technicians.
Achievements
* Introduced ITIL based ITSM approach to service delivery.
* Redesign and implement vastly improved client support processes resulting in significantly increased efficiency in the delivery of technical solutions
* Implemented new VoIP based contact centre telephony platform and call flows enabling the team to attend to more client requests during a period of rapid growth.
* Trained and mentored technical staff to improve client interaction and communication skills to provide an improved client experience.
* Introduced a range of procedural and process improvement initiatives during a rapid growth phase that doubled the size of the client base, delivering a 65% productivity improvement.

IT Service Desk Manager

Aussie Cloud

Assisting the Director to establish and redefine support processes, maintenance programs, customer care initiatives and drive customer satisfaction. This role came with specific objectives to achieve within the allocated period and was realised well ahead of schedule.
Achievements
* Developed and implemented a redefined client support process resulting in improved response times for client support requests, vastly increasing the businesses ability to meet SLA’s.
* Introduced the ITIL framework and principles of ITSM with an emphasis on structured incident and change management.
* Trained and mentored technical staff to improve client interaction and communication skills resulting in an improved client experience expediting the move from red to green zones.
* Successfully led culture change within the team via analysis of personalities and a high degree of emotional intelligence ensuring all members maintained motivation to accomplish set goals.
* Implemented new resource monitoring platforms enabling proactive control mechanisms and effectively higher availability from the infrastructure systems.
* Completed strategic redesign and separation of infrastructure platforms to reduce potential risk to systems allowing greater resiliency through business continuity planning.

I.T. Manager

Web-Ezi Pty Ltd

Managed and maintained information systems internally and for a range of clients hosted on a highly available Hyper-V based hybrid cloud infrastructure.
Achievements
* Designed and delivered enterprise grade national private data network to create real time redundancy between corporate systems and sales database
* Designed a national VoIP network and acted as the subject matter expert in the delivery of a 1000 seat Avaya Aura multimedia enabled contact centre environment maintaining scope and cost creep of the project. Managed and maintained the legacy Nortel BCM ensuring availability to users.
* Led the support and .NET development teams to improved processes and procedures resulting in greater efficiency and greater productivity across the teams both locally and internationally
* Spearheaded initiatives and led project to restructure and refresh on premise virtualized hosting environment increasing productivity through high availability resulting in unprecedented system performance at 99.9% Service Availability
* Developed product suite enabling company to increase revenues by over 30%.

Information System Manager

☀️ Helping SME's use technology for outcome focused results.

I am a forward thinking, analytical IT professional, leading highly productive teams and consistently producing exceptional results, exceeding organisational goals. I possess a strong knowledge of the enterprise-computing environment and the IT product life cycle. I have delivered leading edge solutions meeting complex business requirements.
Adept in building strong relationships, I am a trusted technical leader, known and respected for pioneering many initiatives that have led to significant cost-savings while improving profitability through broader product and service offerings. 
I thrive on challenge and am well regarded among my peers for my innovative vision, technical expertise, and business acumen.

Skills & Expertise
•	IT Leadership and Strategy
•	System Architecture
•	Customer Satisfaction
•	Contract Negotiations
•	Business Process Improvement
•	Internal Controls
•	Offshore Management
•	Resource Management
•	Team Building
•	Vendor Management
•	IT Project Management
•	Risk Management
•	Budget Management/Cost Savings
•	Stakeholder Management
•	Contract Management
•	Technical Road Maps
•	Technical Strategy
•	Business Strategy

Technical Specialties: 
•	Highly Available Cloud Computing
•       Hyperconveged infrastructure: Lenovo MX / HP Simplivity
•	IaaS / PaaS / BaaS / SaaS
•	IP Data and Voice: Converged networks / LAN/WAN / Routing and Switching / Network Security
•	Microsoft Hyper-V Failover Clustering
•	Windows Server: 2008 / 2012 / 2016 / 2019
•	Exchange Server: 2007 / 2010 / 2013 / 2016 /EXO
•	VMWare ESXi 6.5+
•	Open Source OS exposure: AIX / RHEL / SUSE / CentOS / Debian
•	Storage: DAS / SAN / NAS / iSCSI / Fibre Channel
•	PSA implementation and development: Autotask / Zendesk / ConnectWise
•	RMM implementation and development; SolarWinds N-Central / PRTG / Continuum

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The Battle

Juan D. Martinez

Andrew Kolyvas

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