parcelLab

• Administered Zendesk platform, maintained dynamic templates and placeholders, and implemented automated alerts, ensuring smooth customer support operations
• Designed and implemented trigger flows, cron jobs, and worked with JavaScript to create Emails and Track&Trace pages in HTML & CSS, enhancing usability and boosting conversion rates
• Collaborated closely with Engineering, Implementation and Customer Success teams, analyzed customer documentation, optimized processes, and established quality guidelines, contributing to improved communication and customer satisfaction

Main tools:
Visual Studio Code, GitHub, Zendesk, MogoDB, Jira, Cronicle, DataDog, Metabase, Graylog, DBT

Technical Support Engineer

• Administered Zendesk platform and maintained dynamic templates and placeholders, ensuring smooth customer support operations
• Designed and implemented responsive email templates, tracking landing pages, and banners to enhance usability and boost conversion rates
• Collaborated closely with Engineering, Implementation and Customer Success teams, analyzed customer documentation, optimized processes, and established quality guidelines, contributing to improved communication and customer satisfaction

Main tools:
Visual Studio Code, GitHub, Zendesk, MogoDB, Zelda, Jira

Technical Content Developer

• Experienced in managing CRM tools (Hubspot & Salesforce) for Sales & Marketing with 180,000+ contacts, optimizing inbound lead processes, and analyzing inbound pipeline performance.
• Skilled in standardizing campaign reports & presentations with clear KPIs & pipeline performances for C-level executives, ensuring effective communication of marketing results.
• Proficient in overseeing marketing operations, including exporting reports, linking campaigns, drafting automated emails, creating nurturing workflows, and maintaining website content, while also executing quarterly ABM campaigns.

Main tools:
Hubspot, Salesforce, Contentful, Excel, Miro, Powerpoint, 6sense

Marketing Operations Coordinator

• Successfully led the website migration project from WordPress to a headless CMS (Contentful), ensuring a seamless transition and improved website performance.
• Proficient in drafting landing pages and maintaining websites, utilizing both WordPress (until April 2022) and Contentful CMS (from April 2022 onwards) to deliver a user-friendly and visually appealing online presence.
• Skilled in maintaining CRM tools (Hubspot) for Sales & Marketing, overseeing marketing operations such as exporting reports, linking campaigns, drafting automated emails, and creating nurturing workflows, while also supporting events and experience squad in building and maintaining landing pages and tracking lead generation activities for OX-Fest 2022.

Main tools:
Hubspot, Salesforce, Contentful, Miro, Wordpress, Turtl

Digital Marketing Coordinator

• Proficient in supporting the maintenance, management, and improvement of the parcelLab website, including the creation of landing pages and conducting web A/B tests to optimize user experience and engagement.
• Skilled in SEO reporting, ensuring website visibility and implementing strategies to improve search engine rankings and organic traffic.
• Experienced in managing social media platforms, driving brand awareness, and engaging with the target audience through strategic content creation and community management. Additionally, provided research and support for German DTC studies, contributing to valuable insights and informed decision-making.

Main tools:
Hubspot, Wordpress, SEMRush, Hootsuite

Marketing Working Student

• Assisting in the successful website relaunch on December 21st, 2020, ensuring a smooth transition and improved user experience.
• Contributing to the German E-Commerce shipping study in 2021, conducting research and analysis to provide valuable insights into the industry. (Link to the study provided below)

Main tools
Wordpress, Excel

Marketing Intern

Karl Reichenbach GmbH

• Conduct comprehensive qualitative and quantitative research and provide expert consultation on relevant markets.
• Continuously update industry knowledge and stay informed about the markets under investigation.
• Generate insightful reports and actionable recommendations for internal use, ensuring clarity and usefulness for organizational decision-making.

Research Analyst

Western Digital

Intern

BASF

Versatile skill set that spans across customer-, marketing- & business-operations with expertise in CRM systems administration, coding, analytics, website migrations & maintenance.

Jeevan Jelaindren

comstruct

Founding Recruiter

Scalable Capital

Senior Technical Recruiter

Leading the Talent Acquisition function and People Partnering for Customer Success and Data teams.

Global Talent Acquisition Lead, HRBP

•Partner with business leaders to develop and implement effective talent strategies that support growth and development 
•Foster an inclusive, high-performance culture  
•Provide guidance and support on people-related issues
•Develop and implement retention strategies to promote employee engagement and reduce turnover, partnering with business leaders to understand employee needs and design programs and initiatives that enhance the employee experience and promote a positive workplace culture
•Collaborate with cross-functional teams to design and implement HR programs and initiatives (e.g career framework, performance enablement, employee engagement, salary review process) 
•Develop and maintain relationships with employees and advocate for their interests
•Monitor HR metrics and KPIs to identify areas for improvement
•Ensure compliance with legal requirements
•Contribute to the development of the HR strategy to achieve organizational goals

HRBP - Tech

From 65 to 200 crew members
•Built the whole recruitment strategy from scratch for the Tech hiring while insuring a great candidate experience 
•Successfully delivered 75+ hires across various roles, meeting recruitment targets
•Improved diversity in tech teams to increase representation of underrepresented groups
•Source, engage, and hired top talent for high-profile roles
•Managed external recruitment agencies to deliver quality service and cost-effectiveness
•Utilized analytics to improve recruitment processes, including time to hire, candidate experience or hiring manager feedback survey
•Collaborated with stakeholders to understand recruitment needs and provide guidance and support
•Developed employer branding strategies to attract top talent and increase brand awareness
•Continuously monitored recruitment metrics to optimize processes aligned with our culture principles

Global Talent Acquisition Manager, HRBP

Harvey Nash Group

•Managing several recruitment projects simultaneously, with different degrees of complexity: elaborating the recruitment strategy, screening and researching, conducting phone and face-to-face interviews, advising clients and coaching candidates
• Developing creative and effective sourcing strategies and performing active search in order to identify the best candidates by using different tools: head hunting for specific roles, company's database, recommendations, social and professional networks or recruitment sites
• Interviewing job applicants to match their qualifications with employers' needs, recording and evaluating applicants' experience, education and skills, and providing permanent feedback to all these candidates included in the selection process
• Selection of the qualified candidates, presentation of the short list to the client and evaluation of the final candidates
• Developing and reviewing recruitment policies to ensure the effectiveness of selection techniques and recruitment programs for delivering the best talent at the right cost
• Elaborating market research studies and providing expertise on the regional employment market
• Areas of expertise: IT Software and Hardware, BPO, Shared Services, Engineering, Telecommunication, Pharmaceutical industry

Tech Recruiter

NTT DATA Romania

• Generated specific candidate pool for career opportunities through
strategic placement of advertisements, evaluation of applicant
credentials, sourcing and conducting initial interviews and pre-screening assessments
• Taking over staffing requests, ensuring active candidate recruitment
for staffing processes, nurturing pipeline and managing data in SAP
HCM/Success Factors
• Evaluated strengths and weaknesses of candidates through
effective screening processes
• Developed and deepened relationships with college campus
representatives to meet with graduating seniors for recruitment
• Managing the hiring process by negotiating the employment
contract and creating weekly recruitment reports
• In charge of the bonus scheme for internal recommendations
• Carrying forward employee related initiatives with regard to
Retention, Engagement and Performance Management

Senior IT Recruiter

NTT DATA is your reliable nearshore IT Service Provider in Romania. We provide development assistance and expert advice for customers across various industries, IT service providers, system integrator and software companies. 

The services offered cover the entire software development and management life-cycle. Currently the company serves over 250 clients in multiple countries, including Romania, Germany, Austria, Switzerland, Netherlands, Norway, Finland, UK and USA.

Workforce Management IT Recruiter

BOMBARDIER

• Responsible for dealing with all incoming HR service requests from
Managers, Employees and HR Business Partners in our European
business operations: this involves updating records, creating
documents, escalating nonstandard requests to specialist teams for
action, SAP data maintenance, planning the interviews, travels and
tests for candidates within the recruitment process;
• Provide transaction HR Services to our customers and potential
ones in Germany, Switzerland and Austria, through collaboration
with all Divisional Team leads and responsible Recruiters

HR Administrator

I'm dedicated to building an inclusive, high-performance culture that supports the development of world-class technology products. I partner closely with business leaders to design and implement effective talent strategies that align with business goals and support the growth and development of our employees. I'm passionate about creating an exceptional employee experience and always looking for new ways to foster a culture of collaboration, innovation, and excellence.

taplio

The Battle

Jeevan Jelaindren

Diana Tănăsescu

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?