parcelLab

• Administered Zendesk platform, maintained dynamic templates and placeholders, and implemented automated alerts, ensuring smooth customer support operations
• Designed and implemented trigger flows, cron jobs, and worked with JavaScript to create Emails and Track&Trace pages in HTML & CSS, enhancing usability and boosting conversion rates
• Collaborated closely with Engineering, Implementation and Customer Success teams, analyzed customer documentation, optimized processes, and established quality guidelines, contributing to improved communication and customer satisfaction

Main tools:
Visual Studio Code, GitHub, Zendesk, MogoDB, Jira, Cronicle, DataDog, Metabase, Graylog, DBT

Technical Support Engineer

• Administered Zendesk platform and maintained dynamic templates and placeholders, ensuring smooth customer support operations
• Designed and implemented responsive email templates, tracking landing pages, and banners to enhance usability and boost conversion rates
• Collaborated closely with Engineering, Implementation and Customer Success teams, analyzed customer documentation, optimized processes, and established quality guidelines, contributing to improved communication and customer satisfaction

Main tools:
Visual Studio Code, GitHub, Zendesk, MogoDB, Zelda, Jira

Technical Content Developer

• Experienced in managing CRM tools (Hubspot & Salesforce) for Sales & Marketing with 180,000+ contacts, optimizing inbound lead processes, and analyzing inbound pipeline performance.
• Skilled in standardizing campaign reports & presentations with clear KPIs & pipeline performances for C-level executives, ensuring effective communication of marketing results.
• Proficient in overseeing marketing operations, including exporting reports, linking campaigns, drafting automated emails, creating nurturing workflows, and maintaining website content, while also executing quarterly ABM campaigns.

Main tools:
Hubspot, Salesforce, Contentful, Excel, Miro, Powerpoint, 6sense

Marketing Operations Coordinator

• Successfully led the website migration project from WordPress to a headless CMS (Contentful), ensuring a seamless transition and improved website performance.
• Proficient in drafting landing pages and maintaining websites, utilizing both WordPress (until April 2022) and Contentful CMS (from April 2022 onwards) to deliver a user-friendly and visually appealing online presence.
• Skilled in maintaining CRM tools (Hubspot) for Sales & Marketing, overseeing marketing operations such as exporting reports, linking campaigns, drafting automated emails, and creating nurturing workflows, while also supporting events and experience squad in building and maintaining landing pages and tracking lead generation activities for OX-Fest 2022.

Main tools:
Hubspot, Salesforce, Contentful, Miro, Wordpress, Turtl

Digital Marketing Coordinator

• Proficient in supporting the maintenance, management, and improvement of the parcelLab website, including the creation of landing pages and conducting web A/B tests to optimize user experience and engagement.
• Skilled in SEO reporting, ensuring website visibility and implementing strategies to improve search engine rankings and organic traffic.
• Experienced in managing social media platforms, driving brand awareness, and engaging with the target audience through strategic content creation and community management. Additionally, provided research and support for German DTC studies, contributing to valuable insights and informed decision-making.

Main tools:
Hubspot, Wordpress, SEMRush, Hootsuite

Marketing Working Student

• Assisting in the successful website relaunch on December 21st, 2020, ensuring a smooth transition and improved user experience.
• Contributing to the German E-Commerce shipping study in 2021, conducting research and analysis to provide valuable insights into the industry. (Link to the study provided below)

Main tools
Wordpress, Excel

Marketing Intern

Karl Reichenbach GmbH

• Conduct comprehensive qualitative and quantitative research and provide expert consultation on relevant markets.
• Continuously update industry knowledge and stay informed about the markets under investigation.
• Generate insightful reports and actionable recommendations for internal use, ensuring clarity and usefulness for organizational decision-making.

Research Analyst

Western Digital

Intern

BASF

Versatile skill set that spans across customer-, marketing- & business-operations with expertise in CRM systems administration, coding, analytics, website migrations & maintenance.

Jeevan Jelaindren

Director of Data

Head of Data 

Douglas

Senior PM Supply Development

Decathlon Deutschland

- Define the structure, functional strategies, goals, and specific objectives of the Data team Germany.
- Recruit and update the team structure according to the vision of upper management and commercial
strategy.
- Formulate and maintain work systems, procedures, and techniques for quality data Management to ensure adequacy, accuracy, and legitimacy.
- Lead and develop the team into a workforce that analyzes large amounts of data, in order to architect and deliver optimal business solutions.
- Present general reports and projects oriented to the fully understood of the stakeholders and based on
pre-processed Data.
- Make performance change recommendations through the use of complex data to create business value with Data and support data-driven projects.
- Lead the Data Management System components: data warehouses, data stores, business intelligence
systems, and Data Science and AI developments.

Head of Data, E-commerce

- Co-leader of the sorting and packing automation project for all Standard online orders.
- Recruit and Management of a team up to 90 employees.
- Leader of Digital development projects for Operation improvement.

Team Leader / Process Leader E-commerce Logistics

University of Duisburg-Essen

- At the Digital Product Development Department: Assistant for Bachelor and Master student services of the area, as well as support on topics related to Web development.
- At the Logistic and Transport Department: academic research and co-Author of the paper: Adapting
Warehouse Management Systems to the Requirements of the Evolving Era of Industry 4.0.

Studentische Hilfskraft Virtuelle Produktentwicklung / Logistik und Transport

Nortiz Cia. Ltda

-Determine the most effective mode and routing of materials to customer locations and company facilities.
- Identify appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Drive KPIs and continuous improvements throughout logistics and supplier operations.

Project Leader

Petroamazonas EP

- Supervision of maintenance in the mechanical, electrical, and instrumental area of the plant turnarounds and larger projects.
- Plan and Review maintenance program for efficiency accuracy and timeliness.
- Develop maintenance reports to assess program performance and inform operational decisions.
- PO of IBM Maximo Oil & Gas.
- Establish clear procedures for handling repairs, planning maintenance, and completing building updates.

Maintenance Coordinator

Ministerio de Agricultura, Ganaderia, Acuacultura y Pesca

- Design and Control of irrigation, drainage, and flood control systems.
- Communicate project status to stakeholders
- Research and analysis of irrigation methods for boosting production.
- Use GPS, weather data, and other computer modeling tools to provide advice on land pollution, water quality, and soil conditions.
- Training and service.

Technical Development Coordinator

My 17-year engineering career has taken me from working in the Ecuadorian jungle to starting from scratch in Germany. 

A few degrees later and with valuable experiences in the backpack, I have developed the ability to manage highly complex teams and projects either by the level of specialization, technification or by the size of their operation.  

I strongly believe in keeping the digital transformation in the industry simple and applicable. In other words, turning the challenges of technological innovation into something simple and useful in the short term.

-----

Mis 16 años de carrera en ingeniería me han llevado desde trabajar en la selva Ecuatoriana hasta comenzar desde cero en Alemania. 

Varios títulos más tarde y con valiosas experiencias en el equipaje, he desarrollado la habilidad de manejar equipos y proyectos altamente complejos ya sea por el nivel de especialización, tecnificación o por  el tamaño de su operación. 

Creo firmemente en mantener un enfoque de transformación digital en la industria simple y aplicable. En otras palabras, convertir los desafíos de la innovación tecnológica  en algo sencillo y útil a corto plazo.

taplio

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Jeevan Jelaindren

Viviana Ortiz Ruiz

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