Senior Customer Success Leader leading Customer Success, Professional Services, and customer-facing revenue teams resulting in equity events and exits.

Awards
•	One to Watch in Saas, 2021 (The Future of SaaS)
•	Top 25 Customer Success Influencers & Strategists, 2021 (SuccessHacker)
•	Top 50 Customer Success Influencers, 2022 (SmartKarrot)
•	Top 50 Customer Success Pros to Follow, 2023 (Customer Success Cafe)
•	Top 100 Customer Success Influencers & Strategists, 2022 & 2023 (SuccessHacker)
•	Top 100 Revenue Voices on LinkedIn, 2023 (Sales Almanac)
•	Top 100 Revenue Voices on LinkedIn, 2024 (Sales Almanac)

Jeff Heckler

Teleperformance

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Through our B2B Revenue Growth Services, Teleperformance modernizes your sales engine and brings fresh perspectives to take your sales operation to the next level. We combine insights, technology, people, and processes to improve customer satisfaction, drive greater scale, close more deals, and expand revenue opportunities.

Customer Success
Generate results to facilitate account growth and drive retention. We are a strategic partner for building successful customer relationships—by increasing customer engagement, enhancing customer satisfaction, growing loyalty, and improving renewal rates.
- Onboarding
- Adoption
- Health checks
- Voice of the customer
- Renewals and extensions
- Digital renewals

Inside Sales
Expand your outside or inside sales team and increase your team’s lead qualification capabilities. Our enterprise sales experts streamline and put discipline around your sales processes. We enable you to grow your business sustainably—by driving sales pipeline velocity, increasing sales conversions and net expansion rates, and expanding the use of your products and services through:
- Lead generation
- Lead qualification
- Lead conversion
- Cloud transformation

Renewals
Drive customer renewals through consistent customer dialogue (from 90 days ahead of a renewal event) to deliver a seamless quoting and order management process. You’ll increase revenue across your entire portfolio, boost the productivity and efficiency of your existing resources, and drive pipeline management to maintain your installed base over time.
- Customer quoting
- Data standardization / KPI tracking
- Process renewals management
- Digital outreach

Channel Management
Support and serve your channel partners with our outcome-based channel management solutions. Through our unique three-pronged approach, we create harmony in your channel partner ecosystem to increase engagement, boost productivity and improve satisfaction—the perfect setting for driving the behaviors and desired outcomes you’re looking to achieve.
- Partner recruitment, onboarding, training, and enablement
- Partner success management
- Channel performance management and reporting
- Voice of the partner
- Cloud migration

Sales Enablement
Free up your sales teams from back office administrative and support processes. We enable you to offload your entire back office support infrastructure, so your sales team can run more efficiently and focus on revenue-generating activities.
- End-to-end quote management
- Order processing
- Data management
- Reporting

Curtis J Hopfenbeck, MBA

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The Battle

Jeff Heckler

Curtis J Hopfenbeck, MBA

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