Senior Customer Success Leader leading Customer Success, Professional Services, and customer-facing revenue teams resulting in equity events and exits.

Awards
•	One to Watch in Saas, 2021 (The Future of SaaS)
•	Top 25 Customer Success Influencers & Strategists, 2021 (SuccessHacker)
•	Top 50 Customer Success Influencers, 2022 (SmartKarrot)
•	Top 50 Customer Success Pros to Follow, 2023 (Customer Success Cafe)
•	Top 100 Customer Success Influencers & Strategists, 2022 & 2023 (SuccessHacker)
•	Top 100 Revenue Voices on LinkedIn, 2023 (Sales Almanac)
•	Top 100 Revenue Voices on LinkedIn, 2024 (Sales Almanac)

Jeff Heckler

MarketSource Inc.

As a Practice Lead, I specialize in developing comprehensive, integrated sales and field marketing solutions for major national brands.  Operating within the Retail Services group, my role revolves around employing data-driven approaches to empower businesses with profound insights into their marketplace dynamics and customer behaviors.  The solutions I create go beyond conventional strategies, encompassing customized plans that not only amplify sales but also elevate the customer experience, expand market share, and foster impactful brand awareness. 

Drive Results | Business Transformation | Sales Enablement | Sales Leadership | Channel Solutions Architect | Customer Success  | Analytics  | Data Driven  | Strategy

Practice Lead

The Edmond-Howard Network

Collaborating alongside senior executives, CEOs, and Board of Directors, I engaged with companies seeking guidance in optimizing their workforce and operational workflows.  Leveraging my expertise in sales, go-to-market strategy, and technology, I conducted comprehensive analyses and crafted tailored assessments, all aimed at fortifying and enhancing efficiencies.  The goal is to facilitate and execute plans for a more resilient and proficient operations to deliver results that are transformative. 

Consulting | Training | Sales | Go To Market Strategy | Operations |  Sales Channel Distribution | Telecommunications | Consumer Electronics |

VP of Business Development | The Edmond-Howard Network

North Ridge Restoration 

A contracted role, this executive position held significant responsibility in spearheading, conceptualizing, and executing business growth initiatives to drive higher revenue and profitability.  The Chief Sales & Marketing Officer (CSO / CMO) proactively forges connections with influential figures in the identified target market, collaborating with the Board of Directors and senior leadership to provide strategic guidance on sales methodology, financial projections, and overarching leadership concerns.  These efforts aimed to align business objectives, mitigate potential conflicts, and facilitate the realization of revenue, profit, and growth targets.

Executive Leadership | Marketing | Operations | Drive Results | Business Transformation | Sales Enablement

Chief Sales & Marketing Officer

Amdocs Consulting

A contracted role, the Executive Sales Coach was tasked with delivering personalized coaching to Vice Presidents and Directors within North America. The role involved offering impartial external perspectives on both current and prospective ventures, enhancing the probability of success by scrutinizing the presented value proposition, crafting a genuine comprehension of the client's overarching strategic challenges, and identifying or establishing a persuasive incentive for action. Additionally, the sales coach held quarterly assessments alongside the COO, division president, and account teams, focusing on significant opportunities characterized by extended sales cycles, recognized as strategically pivotal.

Consulting | Executive Coaching | Enterprise Sales | Value Proposition | Strategy | Executive Sales | Technology | Software | B2B

Executive Sales Coach

Kajeet Wireless

In launching a new start-up mobile wireless business, the National Sales Director partnered closely with the Vice President of Sales. Efforts focused on strategically guiding the field sales organization across the United States. The goal was to amplify brand visibility, gain market share, and drive sales growth by meticulously planning various aspects of the business. Through collaboration with cross-functional departments, execution expectations of the launch strategies were communicated to ensured that the sales organization was well-prepared to navigate a highly competitive marketplace, expand in key areas, and optimize resource allocation for sustained success.

Start-up | Training | Sales | Sales Management | National Retail | Channel Distribution | Telecommunications | Consumer Electronics | Mobile | Wireless

National Sales Director

Sales Enablement | Business Transformation | Leadership | Sales Channel Design | Customer Success | Operations | Strategy | Marketing | Client Relations | Market Analysis | Negotiation | Relationship Development | Sales

I am deeply committed to creating a positive impact through my work. My focus lies in crafting high-impact solutions and strategies that have the power to elevate sales, drive substantial revenue growth, enhance overall profitability, and optimize costs.  As I delve into these challenges, I am driven by the goal of establishing a distinct competitive advantage that sets the stage for long-term success.  My passion for innovation and strategic thinking fuels my dedication to delivering results that truly matter. 

Sales and Marketing | Sales Channel Design | Strategic Planning | Digital Transformation | Distribution | Marketing Management | Customer Experience | Sales Management | Consultative Sales | Marketing | Customer Success | Sales Enablement | Sales Leadership | Coach | Mentor | Executive |

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The Battle

Jeff Heckler

Mark Doornbosch

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