Senior Customer Success Leader leading Customer Success, Professional Services, and customer-facing revenue teams resulting in equity events and exits.

Awards
•	One to Watch in Saas, 2021 (The Future of SaaS)
•	Top 25 Customer Success Influencers & Strategists, 2021 (SuccessHacker)
•	Top 50 Customer Success Influencers, 2022 (SmartKarrot)
•	Top 50 Customer Success Pros to Follow, 2023 (Customer Success Cafe)
•	Top 100 Customer Success Influencers & Strategists, 2022 & 2023 (SuccessHacker)
•	Top 100 Revenue Voices on LinkedIn, 2023 (Sales Almanac)
•	Top 100 Revenue Voices on LinkedIn, 2024 (Sales Almanac)

Jeff Heckler

Wayne McCulloch

Vice President - Worldwide Education Services

Alkami Technology

Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly and build thriving digital communities. Alkami helps clients transform through retail banking and business banking, digital account opening, loan origination, and multi-payment fraud prevention solutions. To learn more, visit www.alkami.com.

Chief Customer Officer

CS Angel

Selected by peers and top influencers to create the world’s first syndicate of Customer Success and Customer Experience experts ready to invest in startups providing tech that improves Net Revenue Retention (NRR).

Founding Member

CSM Practice

CSM Practice offers high-quality customer success strategy design services for executives who wish to scale their customer success operations while producing quick tangible business results. We serve customer success teams from all over the world.

Companies that work with us see an ongoing decrease in churn rate, an increase in customer references, and an improvement in customer satisfaction.

We specialize in providing customer success best practices and expert resources to help you launch new Customer Success programs and optimizing your existing ones.

Please contact us to see what we're all about and how we can impact your customer success program.

Advisory Board Member

PS Principles

PS Principles specializes in transforming the way Professional Services teams see their customer facing role. We give consultants a clearer understanding of what the job of "Consultant" is all about.

WalkMe™

Google

Responsible for the Global Customer Success for SaaS products (Workspace, Looker, Chronicle, Apigee etc) inside Google Cloud

Global Head - Customer Success @ Google Cloud (SaaS)

Olono

A successful exit of Olono through acquisition to InsightSquared

Looker

Responsible for post-first-sale organization including customer success, support, training, renewals, community etc.  Acquired by Google Cloud in 2019 for $2.7B.

VP Global Customer Success Group

Kony, Inc.

Responsible for the Global Customer Success, Support, Renewals, Community & Enablement teams for Kony.

EVP & Chief Customer Officer

Salesforce.com

SVP - Customer Success Group

I am the Chief Customer Officer at Alkami Technology, where I lead a global team of customer success, support, experience, knowledge, and services professionals. With over 25 years of experience in the SaaS industry, I have a proven track record of driving customer adoption, retention, expansion, and advocacy through innovative and scalable solutions.

My mission is to help our clients transform their digital banking capabilities and grow confidently, adapt quickly, and build thriving digital communities. I leverage metrics and data analytics, education, support, services, and customer success to create and execute effective CX strategies that align with our clients' goals and needs. I also foster a culture of collaboration, empowerment, and excellence among my team and across the organization. I am proud to be part of Alkami Technology, a leading cloud-based digital banking solutions provider that is changing the way banking is done.

taplio

The Battle

Jeff Heckler

Wayne McCulloch

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