Change Leadership, General Manager PFA @ Batgroup & Member of the Board @ Putzfrauenagentur

Leadership is not about volume.
It is about clarity, alignment and steady execution when the pressure is on.

I work with customer-facing and regulated organisations across MENA and Asia to strengthen leadership capability where strategy meets delivery.

In hospitality, banking, retail and other service-driven environments, performance rarely fails because of effort. It fails when:

• Leaders are promoted without structured support
• Executive teams are misaligned on priorities
• Expectations are implied rather than defined
• Accountability drifts under pressure

My work focuses on alignment first.

I facilitate Leadership & Performance Alignment Sessions that help senior and mid-level leaders:

• Clarify must-win priorities
• Align leadership behaviours to business goals
• Identify capability gaps
• Define a focused 90-day execution plan

From there, we implement through structured leadership capability projects, including:

• Development journeys for emerging and mid-level managers
• Team coaching during change and transformation cycles
• Targeted 1:1 leadership coaching for high-potential and critical role holders

Across 25+ years with Apple Retail, Swissôtel, The St. Regis and multi-site service organisations in the Middle East, Asia and Europe, I have seen the same pattern:

When leadership alignment improves, engagement rises, execution stabilises and commercial performance follows.

I have led brand integrations and organisational transitions while maintaining performance and cultural stability.

If you are strengthening your leadership pipeline or want greater alignment between strategy and day-to-day delivery, I am happy to explore how we can work together.

📞 Book a call: https://cal.com/jeffross

Jeff Ross

Ramadan Mubarak to everyone observing across the UAE, GCC, and beyond.

This is a month that asks something of us beyond the professional.

Reflection. Discipline. Compassion.

In my years working across this region, Ramadan has consistently reminded me that the best leaders I know carry those qualities not just in this month, but as a way of operating all year.

To my colleagues, clients, and connections marking this time, I hope it brings you peace, renewal, and meaningful moments with those who matter.

Ramadan Kareem.

Leadership Capability Partner for High-Pressure, Customer-Facing Organisations | Alignment Sessions, Leadership Development & Coaching | MENA & Asia

93% of managers in the UAE consider themselves a good manager.

Around half of their employees disagree.

In Gallup’s UAE workplace research, that gap is not about character but about calibration.

Most managers do not see what their team is actually carrying, because the signals arrive late.

By the time burnout is visible, the conditions that caused it have been in place for months

Unclear decision rights.
Responsibility without the authority to act.
Every priority treated as the top priority.

In large service organisations - retail, hospitality, leisure - managers absorb pressure from above so the operation keeps moving.

They keep the shift running.
They hit targets.
They protect the guest or customer experience.

Until they cannot.

Gallup’s UAE data shows that disengaged employees report burnout at nearly twice the rate of engaged ones.

This is not primarily a workload story.
This is an engagement story.

Which means it sits with how managers are set up to lead.

Most organisations in this region can tell you their sales figures or occupancy rates.
Fewer can tell you how their managers are actually doing.

If burnout is appearing in your organisation, do not start with resilience training.

Start with how clearly your managers know:
– What they are accountable for
– What they can decide
– What is truly a priority

What is one pressure your managers are absorbing right now that the system should be carrying instead?

Someone on your operations team has done the work you're hiring for.

They led system integration during the acquisition. They managed the brand transition. They consolidated operations across locations.

But when you post "PMI Lead" or "Integration Manager," they don't apply.

They assume it's different work.
You hire externally.
They get quietly frustrated.

This is not a capability gap you are having.
It is a translation problem.

I was at a networking event for M&A professionals last month. The room was full of consultants and advisors casually discussing deals "we don't touch 

Open article: The terminology gap that's costing you internal talent by Jeff Ross • 5 min read

The terminology gap that's costing you internal talent

Ministry of Divine Genius

Founder, Managing Director

University of Sydney

Executive Assistant

Aboriginal Legal Service

British Consulate-General Sydney

Infrastructure Sustainability Council (ISC)

ISC - Ensuring all infrastructure delivers social, cultural, environmental and economic benefit.

*Executive support to three chief officers | Chief Executive Officer, Chief Delivery and Capability Officer and the Chief Engagement and Development Officer.*

- Calendar and schedule management: Managing the executive's calendar, scheduling appointments, coordinating meetings and events, and ensuring that the executive's time is used effectively and efficiently. 
- Travel arrangements: Making travel arrangements, including booking flights and hotels.
- Correspondence and communication: Drafting and editing emails on behalf of the executives, and responding to phone calls, emails, and other inquiries in a timely and professional manner.
- Meeting coordination: Coordinating and preparing materials for meetings, video conferences, taking meeting minutes, and following up on action items.
- Information management: Managing and organising electronic documents and files
- Office management: Managing office supplies and catering ordering
- Project coordination: Assisting with special projects or initiatives which involves coordinating with other departments or external stakeholders. 
- Relationship management: Building and maintaining professional relationships with internal and external stakeholders, such as clients, partners, vendors, and employees, on behalf of the executive.
Miscellaneous tasks: Handling miscellaneous tasks as needed, such as expenses, preparing presentations, conducting research, and providing general administrative support.

Finance, Insurance, NFP, Govt

Development/implementation of operating/service procedures - Review and execute cost reduction initiatives
Optimise business processes
Project support and administrative support for businesses
Create people development programs including performance, learning and development, reward and recognition.
Review and enhance the customer experience journeyExecutive assistance to Managing Director 
Admin support for consultant team
Project support for the business 
Field all communications in a professional and timely manner
Preparation and update of documents, policies and procedures
First contact liaison with stakeholders 
Management of confidential information 
Professionally represent the business at all levels and social engagements
Coordinating office maintenance and supplies 
Extensive diary management and calendar coordination
Coordination and maintenance of meetings and appointments
Travel/accommodation arrangements (international and domestic)

EA/PA/Business Operations Consultant

Toyota Financial Services (Australia)

This role supports the creation and roll out of high quality, compliance focused training. 
Support the RF&I Training and Change Management Team in achieving the training and change strategy. 
Focus on new technologies and training delivery methods.

	Work closely with the Senior L&D consultant to manage vendor relationships and projects.
	Manage regional stakeholders and expectations
	Work with the National Training Delivery Manager to monitor and assess the impact of learning    initiatives
	Contribute to the evaluation and effectiveness of reporting and analysis of training delivered
	Support remotely located users with LMS use (regional offices and Dealership staff)
	Contact point for trouble shooting of LMS issues and gaps
	Provide support to the team’s external instructional designers through training module QA ,  regular email correspondence, sourcing of in-house materials etc
	Assist Regional teams in the correct set up and recording of new starters on the LMS
	Regularly review/check data is correct and take remedial action as required
	From data analysis, report on trends arising from the data
	Schedule and perform reviews of Online  Training content and policies and procedures relating to the training agenda
	Maintain library of training content as produced or purchased by RF&I
	Report and analyse all training and development data/feedback from the Regions
	Manage feedback registers on all RF&I training content 
	Other duties as required

Business Training Consultant (contract)

Various Recruitment Agencies

EA/PA Temp Assignments and Short Term Contracts

Migration Review Tribunal & Regufee Review Tribunal

• High level involvement with the implementation of the ‘eServices’ project (Tribunal Online – TRON), including user acceptance testing, consulting on technical knowledge, consulting on re-writing the National Registry Procedures, facilitation of training across NSW and VIC registries and subject matter expert point of reference for the registries;
• Management and coordination of 20-25 staff for a range of day-to-day operations, including switch operation; hearings coordination; reception duties; and overseeing quality assurance and compliance  for processing applications;
• Strategic management of resources for daily operations to adequately cover all duties ensuring a seamless workflow;
• Responsible for workforce planning; training; quality assurance; coaching and development;
• Relationship management with external and internal clients.

Assistant Team Leader - Acting APS5

Why is Divine Genius the way of the future?

Authenticity: A spiritually evolved society is one where individuals are free to express their true selves, unconstrained by societal expectations, government-enforced regimes or religious dogma.

Compassion: When we connect with our spiritual essence, we develop greater empathy and compassion for others.

Harmony: A society grounded in spirituality is more likely to foster unity and cooperation, as individuals recognize their interconnectedness.

Purpose: We will realise we ARE purpose (not that we HAVE purpose) and our lives have meaning, leading to greater fulfilment and satisfaction.

Resilience: By cultivating spiritual grit, we develop the inner strength and resilience needed to navigate life's challenges.

Genius: Using all intelligence centres we possess, in conjunction, to make universally beneficial decisions and carve the path for humanity the Divine intended. 

It is time to reclaim our spiritual heritage and embrace the transformative power of divine genius. By honouring our hearts and souls, shifting with the evolution of the Age, we can create a world that is more compassionate, harmonious, and fulfilling for all and heal the divisions that so often tear us apart.

taplio

The Battle

Jeff Ross

Rick-Michael King

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taplio

The Battle

Jeff Ross

Rick-Michael King

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Jeff Ross's LinkedIn Performance

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Performance ScoreJeff Ross's LinkedIn Performance