Jennifer Fink

Fink Development | Career and Executive Coaching for Mid-Career Senior Professionals and Leaders

At Fink Development, we help successful mid-career senior professionals, executives, and founders clarify what they truly want out of their lives and careers, then create the behavior change and roadmap to get there.

We have a collective of power-house career and executive coaches specialized in the following areas of helping clients achieve their career aspirations.

* Clarifying their next ideal career move
* Launching a career transition
* Navigating a complex job search
* Landing remote and flexible work
* Landing a promotion to the next level of leadership 
* Thriving as a manager or leader
* Navigating a moment of complexity or uncertainty
* Stepping into senior leadership of C-suite for the first time
* Amplifying their brand to attract the opportunities they desire
* Building clarity around a new business or side-hustle
* Strategizing positioning, messaging, product/market fit, viable business models, marketing, and roadmaps to launch or scale a business 

We aim to help amplify each client's clarity around what they are trying to achieve, what they are struggling with, and recommend the best resource or coach we know to support them in making intentional moves in their lives and careers. 

Learn more at www.finkdevelopment.com and book a complimentary call.

Founder and Director | Coaching for Mid-Career Senior Professionals, Executives & Founders

Duke Corporate Education

After leaving my career in world-class academic institutions, I wondered how I could stay connected to leading research, top professors, and leadership development insights.

I was able to build a partnership with another world-class institution Duke CE to provide coaching and facilitation to learning and development programs for global organizations.

I’ve been able to provide group coaching and facilitation to large organizations’ rising leaders and leaders on career development and leadership development and leverage those experiences, learnings, and insights into my coaching practice, today.

Leadership Coach and Facilitator

University of California, Berkeley, Haas School of Business

After several of years working directly with students, I pivoted to a Director Level at the intersection of faculty and students. I loved, once again, advising world-class faculty and playing an active role in shaping the impact an MBA program can have on student’s lives and careers. But, after reaching the top, I recognized that the industry was no longer meeting my top values and I needed a shift out.

Stepping into this role it was evident to me right away that I was on a sinking ship, so I let my boss know my plan to right the ship with the best team possible and fix the leaks, and then I’d be planning my exit out. 

I led a strategic charge to create the biggest impact I could, by hiring and promoting an all-star team, overhauling broken systems, processes, and infrastructure, and advocating for the first successful allocation of resources in a decade, as well as leading the charge to hire my replacement for a seamless transition out. 

I was able to leave a department better than I found it. And have the clarity to know exactly what I wanted next, going full-time in my company.

What I learned is that it’s hard as hell to manage a stressful role, take care of your well-being, and take the steps to navigate a career transition, but it’s possible with a strong toolkit of career development skills and a clear roadmap of necessary steps.

Director of Academics, FT MBA Program

Fuqua School of Business

I was super excited to land the exact role I was targeting: one with a split-focus on improving program operations and in developing/refreshing career management curriculum to improve coaching outcomes. 

The first thing I did (beyond building strong internal relationships and trust), was to take a high-level strategic look at the career curriculum, team processes, and technical systems to see what was broken, what could be improved, and what didn’t exist but was needed to help 900+ students a year learn what the needed to learn to land their dream roles and improve the student experience along the way.

During my time there I made a lasting impact on the development of our career management and job search curriculum, consulted with a team of 8 career coaches/advisors on how to deliver compelling content and improve learning outcomes, created a process to track metrics and student outcomes, and improved operational processes and communication and efficiency within our department and internal teams, amongst other notable things. 

I’ve been able to leverage all of the insights gained from teaching 1000s of students and to develop a curriculum in my own business that is highly effective and efficient, while also being intentional about landing the right job, not just any job.

Associate Director, Career Management Center, Daytime MBA Program 

UNC Kenan-Flagler

I took this role as an opportunity to start building my career coaching skills and test coaching as a viable career path. I sat on the other side of the table from individuals who would tell me, "I have nothing to offer," when I was looking at a resume that said something very different!

I knew then that I wanted to be able to make a bigger impact for these individuals and that it was going to take going deeper than just basic communication skills to get to the root of the issue.

During this time, I coached 100s of students on how to improve their communication skills and on-the-job skills (presentations, feedback, difficult conversations, and business writing) and eventually learned that a large portion of people's struggles came from communicating while navigating their job search. 

I also developed standardized resources and course content to cover basic communication topics, so our entire team of consultants could go deeper in their 1:1 support with students, and provide resources for them to continue their learning after sessions. 

The experience, insights, and lessons learned in effective communication, improving your communication confidence, building your personal brand, and public speaking I leverage with clients every single day.

And, the mission I created for myself back then of building people's confidence and helping them see their unique value is still my mission today.

Assistant Director, Business Communication Center 

After learning about the field of Organizational Behavior, I knew it was where I wanted to take my career next, but wasn’t sure how to break in without the experience and expertise. 

I started networking and building relationships with notable individuals in the field, volunteering my time, and learning about faculty’s pain points to see where I could add value. 

After several months of persistence and demonstrating where and how I could add value, I was able to break into the field and quickly climb ranks into my ideal role. 

I spent several years in this role and loved every single second of getting to work with world-class faculty, advising them on process improvement for research design, mentoring business students, and wearing multiple hats across multiple departments. 

This position was one that helped me open the door to many further career opportunities and it would have never happened without understanding how to get in front of the right individuals and communicate a compelling personal brand story, things I teach my clients today.

Manager Organizational Behavioral Research Lab

As I was working in Organizational Behavior Research and considering a PhD, I was feeling a little hesitant about my knowledge, interest areas, and how to be a good teacher, so I decided to become a TA to bolster my skillset. 

I was a lead Teaching Assistant for multiple world-class professors, across multiple semesters, for Organizational Behavior, Leading and Managing, Negotiations, Ethics, Team Dynamics, and Entrepreneurship. 

I learned valued science-based strategies and insights, effective teaching philosophies and approaches, and significant knowledge in the field of Organizational Behavior that I’ve leveraged in my career and bring into my client work.

Teaching Assistant for Organizational Behavior and Entrepreneurship Studies

Harvard Business School

Research Consultant/Administrator for Organizational Behavior

Duke University - The Fuqua School of Business

Research Associate for Duke’s Fuqua School of Business

Various Companies and Industries 

Prior to my higher-education career, I had an entirely different career comprised of various management roles across a wide variety of industries from retail, to hospitality, to real estate, to food and beverage, and law. 

I loved being able to come into an organization (or help build one from the ground up) and improve operations, business processes, and employee development programs, as well as directly interact with customers to improve the customer experience.

Some of the greatest management lessons in my career were in these early days of learning and growing on the job, it was a steep learning curve that I enjoyed and have been able to now refine over my career.

Manager

Let's ☕️ chat! | Helping Mid-Career Business Professionals and Leaders clarify and land their ideal career move 👩‍💻 | Career Coaching + Resume Writing + Personal Branding + Job Search Strategy

I help people clarify what they truly want out of their careers and then build a roadmap to get there. 

In 2011, I was struggling with my own clarity crisis. I knew I wanted more impact and growth in my career, but I was stalled out in indecision.

Two years later, I had identified my ideal career path, landed my dream job, and launched my own company to help others own their career with clarity, authenticity, and intention.

Today, I teach people (just like you!) how to use the same step-by-step process to clarify, attract, and land (or create) their ideal career opportunities.

Over the past 12+ years, I've taught 1000s of top MBAs and personally worked with 450+ individuals on navigating their career journey to:

✔️Improve their habits and mindset,
✔️Clarify what they truly want,
✔️Articulate an alluring personal brand, 
✔️Land or create their ideal career opportunities,
✔️Communicate more effectively
✔️Make a greater impact, 
✔️and get the most out of their lives and careers.

You can hear so from some of my clients:

🤩 Brian H., "With her help, I've landed in what I consider to be the perfect job for me (for the first time in my life)."
🤩 Spencer H., "I am proud to share that I have gained professional clarity and was able to adjust my search to a more effective method that helped me land my dream job at my dream company."
🤩 Jennifer C., "Working with Jenni has been one of the best decisions of my life."
🤩 Doug S., "She kept me focused and accountable, and encouraged me to be curious and push myself beyond my inherently limited comfort zone."
🤩 Nghiem B., "Jenni has a natural gift to actively listen and ask questions that helped me see my innate abilities and unique power."
🤩 Nick B., "Working with Jenni changed the way I see myself, my career, and the entire social and financial economy of my household."
🤩 Emily ID, "Jenni did more for me in one hour than 10 years of therapy."

My guess is that if you knew what to do, you would have done it already. 

But, figuring out what you want and turning that into a viable next career move is hard.

Especially at Mid-career when it feels like a lot is riding on making the "right" choice and your time is running out.

Luckily there is a better way. 

My favorite clients are the ones who aren't in a rush. They want to feel like they are running towards something versus running away from something.

They are ready to slow down, step back, and take an intentional look at where they have been and where they are heading next.

If that sounds like you, I'm here to help. Shoot me a DM to get started👩‍💻☕️

Founder and Director | Career and Executive Coaching for Mid-career Senior Professionals and Leaders

At Fink Development, we help successful mid-career business professionals, leaders, and executives clarify what they truly want out of their lives and careers, then create the behavior change and roadmap to get there.

We have a collective of power-house career and executive coaches specialized in the following areas of helping clients achieve their career aspirations.

* Clarifying their next ideal career move
* Launching a career transition
* Navigating a complex job search
* Landing remote and flexible work
* Landing a promotion to the next level of leadership 
* Thriving as a manager or leader
* Navigating a moment of complexity or uncertainty
* Stepping into senior leadership of C-suite for the first time
* Amplifying their brand to attract the opportunities they desire
* Building clarity around a new business or side-hustle
* Strategizing positioning, messaging, product/market fit, viable business models, marketing, and roadmaps to launch or scale a business 

We aim to help amplify each client's clarity around what they are trying to achieve, what they are struggling with, and recommend the best resource or coach we know to support them in making intentional moves in their lives and careers. 

Learn more at www.finkdevelopment.com and book a complimentary call.

The Outlier Project

The Outlier Project (TOP) is an exclusive community for ambitious professionals committed to continuous growth, leadership excellence, and meaningful connections. Join a network of high-achievers who believe people are a company’s greatest asset and drive success through collaboration and shared insights. 

Learn more at theoutlierproject.live

Member

Verint

•	Collaborated with account executives and stakeholders to align solution architecture with business goals, ensuring seamless integration and adoption from discovery through key opportunity milestones.
•	Designed and led pre-sales technical engagements, delivering AI-driven and micro-workflow solutions to solve customer challenges and drive new business.
•	Enabled successful technical demonstrations and POCs by partnering with sales and technical teams to showcase solution capabilities.
•	Guided clients in AI and automation strategies, leveraging industry best practices to optimize workforce productivity and CX automation.
•	Produced high-impact technical documentation, including RFIs, RFPs, and Solution Design Documents to support complex sales engagements.
•	Developed and influenced high-value opportunities ranging from $250K to $25M, overseeing product complexities and ensuring strategic alignment with customer needs.

Solution Architect

Solution Consultant

Waterfield Technologies

Spearheads discovery sessions with prospective customers and creates technical RFIs, RFPs, and SOWs to drive sales across 50 UCaaS, CCaas, UC, CX, UX, and premise equipment product lines – Trillo, Alvaria, etc. 
➟ Collaborates closely with the sales team to emphasize organizational strategy with competitive landscape and to qualify opportunities at key milestones with solution fit and relationship with the customer. 
➟ Increased internal collaboration by supporting the handoff from Sales to the Implementation Provider including Professional Services, Implementation Teams, and Customer Success.

Solutions Consultant

Splan Inc.

Lead customer implementation service delivery for Visitor Management SaaS product, providing management and oversight of implementation projects.
➟ Partnered with Sales Team, Customer Success, Marketing, Product, and Engineering teams to identify, understand, and prioritize customer requirements into managed deliverables. 
➟ Implemented and Maintained project schedules and risk/issues for strategic customers.
➟ Enhanced customer satisfaction and expanded partner/client relationships with revamped onboarding process and customer trainings via webinar series.

Director of Professional Services

JM Family Enterprises, Inc.

Monitored technical direction for the overall management of multiple infrastructure technology project initiatives including SaaS, PaaS, IaaS, and premise business solutions. 
➟ Technology Projects included platforms & OS (Linux/Windows), Office 365, G-Suite, AWS Cloud, virtualization technologies (VMWare), telephony & voice, network, storage technologies, digital workplace, WAF, collaboration software, RPA, and EHS solutions.

Infrastructure Solution Delivery Architect

Intradiem

Spearheaded software installation, integration, and configuration of SaaS solutions with 3rd party software. 
➟ Integrated ACD & WFM providers from Aspect, Avaya, Cisco, Genesys, I3, NICE, & Verint. 
➟ Collaborated closely with Sales Teams and Success Managers serving as a SME for project lifecycle.

Systems Integration Engineer

Aspect Software

Promoted to serve as a SME across upgrades, new installations, and multisite implementations and lead technical teams of 4-6 across multiple projects. 
➟ Personally selected to participate in a Program Management Beta Software Programs from initial design through GA release and created ClearQuest cases for product enhancement and defects. 
➟ Lead document audits in person and remotely with multidisciplinary teams for implementation and configuration of different software solutions.
➟ Position eliminated due to a reduction in force after 3 mergers.

Principal Implementation Consultant - Global Operations 

Developed strategic and tactical plans for IT solutions within the contact center solution. 
➟ Initiated and coordinated document audits on install/configuration to increase efficiency and supportability of process.

Senior Implementation Consultant – Americas Implementation Services

Oversaw development, maintenance, and support of applications after installation at client site. 
➟ Integrations included ACD, CTI, WFM, and Quality Management providers - Aspect, Avaya, Cisco, Genesys, I3, NICE, & Verint

System Integration Manager – The Americas Field Operations

Simultaneously managed multiple $250K-2.5M technical contact center life cycle implementation projects for customer and partner relationships.

Senior Project Manager – Professional Services

Technion Communications Corporation

Helmed IT functions and the $3M infrastructure expansion for 6 call center locations. 
➟ Managed an annual budget of $30M, saving +$100K per year by negotiating existing and new contracts with suppliers, distributors, and vendors.

Director of Operations

IT Enthusiast ▪ Connecting Businesses with Reputable Technology Companies and Solutions ▪ Solution Architecture ▪ Specialized Generalist ▪ Expertly Crafting IT Solutions for Modern Business Challenges ▪ Super Connector!

Hi, I'm Marc Jaro, I am an IT consultant that helps businesses streamline their technology, so they can operate more efficiently.  I connect businesses with a reputable technology companies, allowing them to focus on their operations without worrying about the selection process. I utilize my Solution Consultant background with dynamic technical knowledge helping businesses overcome issues, increase sales, and better connect with their customer bases. 

I also call myself a specialized generalist who bridges technical depth with strategic breadth. I connect the dots across teams to design impactful, scalable solutions. I thrive in pre-sales, solution architecture, and cross-functional collaboration that drives real business value.

I leverage my presales solution discovery, technical knowledge, IT technical project management skills, and systems analysis methods to build customer relationships that catapult tailored solutions in software opportunities across AI, contact centers, infrastructure, SaaS, and professional services, etc. 

I am committed to implementing cutting-edge solutions while increasing organizational efficiency for my clients.  Working to connect work, data and experiences across the enterprise! 

𝐁𝐫𝐞𝐚𝐝𝐭𝐡 𝐨𝐟 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞
Cloud, Hosted, SaaS, UCaas, CCaas, IaaS, VMWare, Hyper-V, LAN/WAN, VPN, SIP, PBX, ACD, Voice Mail, UX, CX, Peripheral Devices, Middleware, SQL, Sybase, Internet, IT, SSL, Firewalls, TCP/IP, Ethernet, ATM, DSL, ISDN, Fiber, Servers, SAN Storage, Routers, Switches, Frame Relay, Network Backup Planning, Disaster Recovery, UPS, Multisite, Backup Solutions, Cloud Storage, Infrastructure Design, WEM, Bulk Telecommunications, WiFi, HOA, Condo, Multi-Family, Commercial Property.

𝐖𝐡𝐞𝐧 𝐈'𝐦 𝐍𝐨𝐭 𝐈𝐧 𝐓𝐡𝐞 𝐎𝐟𝐟𝐢𝐜𝐞
I enjoy supporting organizations like Temple Beth El of Boca Raton, The Giving Tree, Habitat for Humanity, Boca Helping Hands, and Orange Ribbons for Jaime. I like listening to SiriusXM and other streaming music from rock, country, hip-hop, rap, alternative, and many other genres, it just depends on mood!  I always try to find time for some interesting podcasts as well as audiobooks.  

I take an interest/hobby in the Internet of Things, Smart Home technology, as well as providing Security Consulting for CCTV, Access Control, Visitor Management, Alarm System Consulting, Bulk Telecommunication offerings, Cybersecurity, and many other tech solutions. 

𝐋𝐞𝐭'𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭
I'd love the opportunity to connect and support you. Feel free to DM me here ⬆️
#Super Connector!

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Jennifer Fink

Marc Jaro

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