Jennifer Fink

Fink Development | Career and Executive Coaching for Mid-Career Senior Professionals and Leaders

At Fink Development, we help successful mid-career senior professionals, executives, and founders clarify what they truly want out of their lives and careers, then create the behavior change and roadmap to get there.

We have a collective of power-house career and executive coaches specialized in the following areas of helping clients achieve their career aspirations.

* Clarifying their next ideal career move
* Launching a career transition
* Navigating a complex job search
* Landing remote and flexible work
* Landing a promotion to the next level of leadership 
* Thriving as a manager or leader
* Navigating a moment of complexity or uncertainty
* Stepping into senior leadership of C-suite for the first time
* Amplifying their brand to attract the opportunities they desire
* Building clarity around a new business or side-hustle
* Strategizing positioning, messaging, product/market fit, viable business models, marketing, and roadmaps to launch or scale a business 

We aim to help amplify each client's clarity around what they are trying to achieve, what they are struggling with, and recommend the best resource or coach we know to support them in making intentional moves in their lives and careers. 

Learn more at www.finkdevelopment.com and book a complimentary call.

Founder and Director | Coaching for Mid-Career Senior Professionals, Executives & Founders

Duke Corporate Education

After leaving my career in world-class academic institutions, I wondered how I could stay connected to leading research, top professors, and leadership development insights.

I was able to build a partnership with another world-class institution Duke CE to provide coaching and facilitation to learning and development programs for global organizations.

I’ve been able to provide group coaching and facilitation to large organizations’ rising leaders and leaders on career development and leadership development and leverage those experiences, learnings, and insights into my coaching practice, today.

Leadership Coach and Facilitator

University of California, Berkeley, Haas School of Business

After several of years working directly with students, I pivoted to a Director Level at the intersection of faculty and students. I loved, once again, advising world-class faculty and playing an active role in shaping the impact an MBA program can have on student’s lives and careers. But, after reaching the top, I recognized that the industry was no longer meeting my top values and I needed a shift out.

Stepping into this role it was evident to me right away that I was on a sinking ship, so I let my boss know my plan to right the ship with the best team possible and fix the leaks, and then I’d be planning my exit out. 

I led a strategic charge to create the biggest impact I could, by hiring and promoting an all-star team, overhauling broken systems, processes, and infrastructure, and advocating for the first successful allocation of resources in a decade, as well as leading the charge to hire my replacement for a seamless transition out. 

I was able to leave a department better than I found it. And have the clarity to know exactly what I wanted next, going full-time in my company.

What I learned is that it’s hard as hell to manage a stressful role, take care of your well-being, and take the steps to navigate a career transition, but it’s possible with a strong toolkit of career development skills and a clear roadmap of necessary steps.

Director of Academics, FT MBA Program

Fuqua School of Business

I was super excited to land the exact role I was targeting: one with a split-focus on improving program operations and in developing/refreshing career management curriculum to improve coaching outcomes. 

The first thing I did (beyond building strong internal relationships and trust), was to take a high-level strategic look at the career curriculum, team processes, and technical systems to see what was broken, what could be improved, and what didn’t exist but was needed to help 900+ students a year learn what the needed to learn to land their dream roles and improve the student experience along the way.

During my time there I made a lasting impact on the development of our career management and job search curriculum, consulted with a team of 8 career coaches/advisors on how to deliver compelling content and improve learning outcomes, created a process to track metrics and student outcomes, and improved operational processes and communication and efficiency within our department and internal teams, amongst other notable things. 

I’ve been able to leverage all of the insights gained from teaching 1000s of students and to develop a curriculum in my own business that is highly effective and efficient, while also being intentional about landing the right job, not just any job.

Associate Director, Career Management Center, Daytime MBA Program 

UNC Kenan-Flagler

I took this role as an opportunity to start building my career coaching skills and test coaching as a viable career path. I sat on the other side of the table from individuals who would tell me, "I have nothing to offer," when I was looking at a resume that said something very different!

I knew then that I wanted to be able to make a bigger impact for these individuals and that it was going to take going deeper than just basic communication skills to get to the root of the issue.

During this time, I coached 100s of students on how to improve their communication skills and on-the-job skills (presentations, feedback, difficult conversations, and business writing) and eventually learned that a large portion of people's struggles came from communicating while navigating their job search. 

I also developed standardized resources and course content to cover basic communication topics, so our entire team of consultants could go deeper in their 1:1 support with students, and provide resources for them to continue their learning after sessions. 

The experience, insights, and lessons learned in effective communication, improving your communication confidence, building your personal brand, and public speaking I leverage with clients every single day.

And, the mission I created for myself back then of building people's confidence and helping them see their unique value is still my mission today.

Assistant Director, Business Communication Center 

After learning about the field of Organizational Behavior, I knew it was where I wanted to take my career next, but wasn’t sure how to break in without the experience and expertise. 

I started networking and building relationships with notable individuals in the field, volunteering my time, and learning about faculty’s pain points to see where I could add value. 

After several months of persistence and demonstrating where and how I could add value, I was able to break into the field and quickly climb ranks into my ideal role. 

I spent several years in this role and loved every single second of getting to work with world-class faculty, advising them on process improvement for research design, mentoring business students, and wearing multiple hats across multiple departments. 

This position was one that helped me open the door to many further career opportunities and it would have never happened without understanding how to get in front of the right individuals and communicate a compelling personal brand story, things I teach my clients today.

Manager Organizational Behavioral Research Lab

As I was working in Organizational Behavior Research and considering a PhD, I was feeling a little hesitant about my knowledge, interest areas, and how to be a good teacher, so I decided to become a TA to bolster my skillset. 

I was a lead Teaching Assistant for multiple world-class professors, across multiple semesters, for Organizational Behavior, Leading and Managing, Negotiations, Ethics, Team Dynamics, and Entrepreneurship. 

I learned valued science-based strategies and insights, effective teaching philosophies and approaches, and significant knowledge in the field of Organizational Behavior that I’ve leveraged in my career and bring into my client work.

Teaching Assistant for Organizational Behavior and Entrepreneurship Studies

Harvard Business School

Research Consultant/Administrator for Organizational Behavior

Duke University - The Fuqua School of Business

Research Associate for Duke’s Fuqua School of Business

Various Companies and Industries 

Prior to my higher-education career, I had an entirely different career comprised of various management roles across a wide variety of industries from retail, to hospitality, to real estate, to food and beverage, and law. 

I loved being able to come into an organization (or help build one from the ground up) and improve operations, business processes, and employee development programs, as well as directly interact with customers to improve the customer experience.

Some of the greatest management lessons in my career were in these early days of learning and growing on the job, it was a steep learning curve that I enjoyed and have been able to now refine over my career.

Manager

Let's ☕️ chat! | Helping Mid-Career Business Professionals and Leaders clarify and land their ideal career move 👩‍💻 | Career Coaching + Resume Writing + Personal Branding + Job Search Strategy

I help people clarify what they truly want out of their careers and then build a roadmap to get there. 

In 2011, I was struggling with my own clarity crisis. I knew I wanted more impact and growth in my career, but I was stalled out in indecision.

Two years later, I had identified my ideal career path, landed my dream job, and launched my own company to help others own their career with clarity, authenticity, and intention.

Today, I teach people (just like you!) how to use the same step-by-step process to clarify, attract, and land (or create) their ideal career opportunities.

Over the past 12+ years, I've taught 1000s of top MBAs and personally worked with 450+ individuals on navigating their career journey to:

✔️Improve their habits and mindset,
✔️Clarify what they truly want,
✔️Articulate an alluring personal brand, 
✔️Land or create their ideal career opportunities,
✔️Communicate more effectively
✔️Make a greater impact, 
✔️and get the most out of their lives and careers.

You can hear so from some of my clients:

🤩 Brian H., "With her help, I've landed in what I consider to be the perfect job for me (for the first time in my life)."
🤩 Spencer H., "I am proud to share that I have gained professional clarity and was able to adjust my search to a more effective method that helped me land my dream job at my dream company."
🤩 Jennifer C., "Working with Jenni has been one of the best decisions of my life."
🤩 Doug S., "She kept me focused and accountable, and encouraged me to be curious and push myself beyond my inherently limited comfort zone."
🤩 Nghiem B., "Jenni has a natural gift to actively listen and ask questions that helped me see my innate abilities and unique power."
🤩 Nick B., "Working with Jenni changed the way I see myself, my career, and the entire social and financial economy of my household."
🤩 Emily ID, "Jenni did more for me in one hour than 10 years of therapy."

My guess is that if you knew what to do, you would have done it already. 

But, figuring out what you want and turning that into a viable next career move is hard.

Especially at Mid-career when it feels like a lot is riding on making the "right" choice and your time is running out.

Luckily there is a better way. 

My favorite clients are the ones who aren't in a rush. They want to feel like they are running towards something versus running away from something.

They are ready to slow down, step back, and take an intentional look at where they have been and where they are heading next.

If that sounds like you, I'm here to help. Shoot me a DM to get started👩‍💻☕️

Founder and Director | Career and Executive Coaching for Mid-career Senior Professionals and Leaders

At Fink Development, we help successful mid-career business professionals, leaders, and executives clarify what they truly want out of their lives and careers, then create the behavior change and roadmap to get there.

We have a collective of power-house career and executive coaches specialized in the following areas of helping clients achieve their career aspirations.

* Clarifying their next ideal career move
* Launching a career transition
* Navigating a complex job search
* Landing remote and flexible work
* Landing a promotion to the next level of leadership 
* Thriving as a manager or leader
* Navigating a moment of complexity or uncertainty
* Stepping into senior leadership of C-suite for the first time
* Amplifying their brand to attract the opportunities they desire
* Building clarity around a new business or side-hustle
* Strategizing positioning, messaging, product/market fit, viable business models, marketing, and roadmaps to launch or scale a business 

We aim to help amplify each client's clarity around what they are trying to achieve, what they are struggling with, and recommend the best resource or coach we know to support them in making intentional moves in their lives and careers. 

Learn more at www.finkdevelopment.com and book a complimentary call.

Slalom

• Healthcare Sales Enablement Lead: Partners with ~7 healthcare leaders to develop, refine, and execute healthcare go-to-market (GTM) strategy to build purpose-driven partnerships with new and existing healthcare clients.
• Project Manager, Digital Transformation: Directing $2.8M project for dental insurance client to modernize technology architecture and optimize associated business processes to better serve 85,000 members representing $10.2M in premiums.
• Engagement Lead, Mock Launch: Supervised team of four consultants and identified 65 cross-functional process improvement opportunities to elevate commercial product readiness for global medical device firm serving 360,000 patients.
• Program Manager, Global Launch Excellence: Partnered with 15+ Medical, Access, and Commercial senior stakeholders to coordinate launch plans and manage/mitigate risks for indication expansion of therapy currently helping 2,400+ patients and generating $475M revenue.
• Process Improvement Lead, Launch Readiness: Developed patient journey process mapping and patient-centered workshop to enable more efficient access to therapy projected to deliver $1.8B+ revenue by 2026.
• Process Improvement Lead, Mock Launch: Developed patient journey process maps to support Top 15 (by revenue) global biopharma's commercial launch for novel gastrointestinal therapy projected to deliver $350M+ revenue by 2026.
• Business Analyst, Data & Analytics (D&A) Strategy: Conducted survey to assess enterprise D&A maturity for $800M biopharma startup and developed three-year D&A strategy roadmap, user personas, and use cases.
• Commercial Project Manager, Cloud Migration: Partnered with Commercial stakeholders to represent neuroscience and gastroenterology business units during AWS cloud migration designed to optimize business processes, promote data harmonization, and facilitate novel effective cross-therapy business insights and operations.

Principal, Healthcare & Life Sciences

athenahealth

• Conducted multiple market landscapes and analyses (250+ companies) to guide go-to-market strategy in segments such as telehealth, behavioral health, chronic care management, and medical coding.
• Organized monthly corporate cadence and strategic initiatives readout to ensure cross-divisional alignment across 60+ senior leadership team stakeholders including the C-suite.
• Coordinated program management of two-week sprint to develop a telehealth business case and partnership proposal for a Fortune 10 company.

Corporate Strategy and Development Manager

• Certificates: Management Science and Technology Management, Health Sector Management.
• Activities: Tech Club Tech Trek Lead (21 company visits for 100 students), Fuqua2Duke Mentorship Lead, Net Impact Cabinet, CASE Impact Investing Associate, Fuqua on Board (nonprofit board service), Career Fellow, Management Communication Teaching Assistant, Business Computer Applications Teaching Assistant, Design & Innovation Club, Health Care Club, FinTech Club, Leadership Engagement and Discussion Series (LEADS).

MBA Candidate

• Analyzed prescription drug costs for 96,000 members and identified potential cost savings and cost containment of $2.3M and $2.0M, respectively.
• Created data quality dashboard to track and measure 120 data elements across 15 healthcare vendors to improve compliance and data reporting quality for 242,000 members.
• Analyzed price and utilization metrics for cancer episodes and identified three priority areas for potential cost containment for state benefits agency serving 154,000 members.

Watson Health Analytics Intern

Root Cause

• Led network management for $20M initiative, collaborating with five nonprofit partners and 54,000-student school district to increase quantity of college and career ready youth by 53%.
• Managed program evaluation for statewide Pay-for-Success initiative and coordinated with
cross-functional stakeholder network to support housing for 656 homeless individuals.
• Collaborated with Fortune 100 company to develop, execute, and refine talent acquisition strategy resulting in hiring of 429 under-connected youth served by company’s nonprofit partners.
• Coordinated with 8th largest U.S.-based foundation ($8.2B in assets) to enhance capacity building of 53 grantees to advance community-focused racial equity efforts nationally.

Social Impact Manager

Deloitte

• Established project management for healthcare payment reform pilot and aligned 20 healthcare experts across multiple business units to provide value-based care for 1.9M members.
• Partnered with senior leaders to facilitate design and development of 40 work plans to establish project leads, tasks, and timelines necessary to accomplish client’s key strategic initiatives.
• Advised 59 staff as field support lead and process improvement consultant for information technology modernization designed to improve delivery of social services for 500,000 members.
• Facilitated a higher education merger affecting 6,000 students by developing work plans and designing project management dashboards, tools, and templates.

Strategy and Operations Consultant

Public Consulting Group

• Oversaw team of five consultants as project lead for revenue maximization initiative, generating over $6.1M for health and human services agency serving 1.7M members.
• Conducted cost analysis for $5.8M in personnel expenditures across 112 vocational rehabilitation providers to inform rate recommendations for statewide workforce services evaluation.
• Executed quality assurance and due diligence review of child-care expenditures and identified reimbursable expenses for a key client, achieving $1.1 million in federal funding reimbursement.
• Aggregated, cleansed, and synthesized claims data for $100 million in public sector expenditures derived from seven social services programs.

Business Analyst

U.S. House of Representatives

• Produced succinct policy memos on topics such as highly-skilled immigration, the President’s Export Council, and the debt ceiling debate's potential impact on Social Security and Medicare.
• Performed in an efficient and professional manner while liaising with constituents, fellow Congressional interns, Capitol Hill staffers, and Members of Congress.
• Conducted policy research, logged constituent mail, and processed tour and flag requests.

Congressional Intern

Policy Studies Institute

• Conducted an extensive literature review on ‘Innovation and Development’ with a regional focus on developing areas such as sub-Saharan Africa.
• Engaged in the data analysis and construction of frequency distribution and cross tabulation charts for 100+ nutrition surveys by environmental health officers (EHOs).
• Researched economic and political indicators for an international development project.

Work and Social Policy Intern

Building Impact

• Researched local nonprofits and their respective volunteer events and opportunities.
• Gained experience drafting press releases, monthly newsletters, and event templates.
• Utilized Publisher to construct monthly external communications that advertised upcoming volunteer projects to Building Impact's partner organizations and program users.

Program and Communications Intern

Principal, Healthcare & Life Sciences @ Slalom | Strategy, Analytics, Process Improvement | Duke MBA

I am passionate about leveraging my educational and professional background to solve complex business and societal challenges for mission-driven firms at the intersection of healthcare, technology, and social impact. I have 11+ years of industry and internal & external consulting experience in the private, public, and social sectors. I hold an MBA from Duke University with two certificates (Technology Management, Health Sector Management) and a BA from Boston University in Economics and International Relations with two minors (Political Science, History).

My core competencies include strategy, implementation, business operations (e.g., process improvement), and program/project management. My principal experience is in the social sector, including healthcare, human services, nonprofits, and corporate social responsibility (CSR).

I have been actively engaged in the Greater Boston community for 15+ years, volunteering over 2,300 hours. I served on the Boards of Net Impact Boston, Boston Cares, Young Nonprofit Professionals Network, and Meals on Wheels Durham.
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I'm always happy to network and learn from others. If you'd like to connect or have an informational interview, feel free to email mng@bu.edu. Please note that I don't accept "cold" connection requests without a note providing context for the outreach (e.g., how I can be helpful). Bonus points if you share your favorite niche podcast in your outreach!

Interests: Behavioral economics, cognitive/organizational psychology, health tech, human-centered design, impact investing/venture philanthropy, social enterprise/impact, and corporate social responsibility.

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