Impactful Change, LLC

Create a high-performance culture where powerful leaders lead cohesive and efficient teams committed to the growth of your organization. Let me show you how through cutting-edge, data-proven strategies and customized solutions.

OD Consultant, Leadership Development Facilitator and Coach

Under the social media platform, "Lemonade Stand Mama," Jennifer started a movement as she advocated for kids lemonade stands and helped to get laws changed in 17 states. 
-Wall Street Journal Front Page,  the New York Times, Washington Post Magazine, CBS This Morning, Fox and Friends. 
-Consulted with Kraft Heinz Countrytime Lemonade to advocate policy change
-Author of the children's book,  "Awesome Adventures of the Lemonade Boys" available on Amazon.

LemonadeStandMama

Business Insider

I am pleased to share that I have recently taken on the role of Contributing Freelance Writer with Business Insider, a prominent global business and lifestyle publication boasting over 100 million monthly visitors and 198 million social media followers. 

I look forward to contributing insightful content that resonates with our diverse audience. 

Grateful for this opportunity, I am excited to embark on this writing journey with Business Insider.

Check out my first article, the #2 MOST READ article on Business Insider the week of February 19!
https://www.businessinsider.com/child-free-vacation-traveling-without-kids-better-parents-marriage-2024-2

Contributing Writer

Concordia University-Wisconsin

Develop and teach courses to Graduate Business School Students which include:
-Leading Transformation & Change
-Organizational Performance & Change
-Research
-Social Entrepreneurship
-Talent Management and Development
Current research focus is Women in the Workplace & Purpose/Fulfillment

Assistant Professor

Colorado State University

Teaches Graduate Level Courses in Organizational Learning, Performance & Change, and Research.

Adjunct Professor

DFS Group Limited

Talent Development Manager

UCSF, University of Michigan, & Mervyns (Target Corp)

Training & Development

Hi! I'm Jennifer Knowles, Growth and Change Expert for Leaders and Teams

► Who I Help
I work with:
-Leaders who feel stuck and need clarity
-Teams facing change and struggling with communication overload
-Organizations seeking leadership development and talent management support
-High achievers desiring coaching to unlock growth, well-being and career advancement

If you've ever asked:
"How do I engage and retain top talent?"
"What's the best way to prepare my team for organizational change?"
"How can I improve leadership skills across my company?"
      - this is where I can help.

My Mission:
►Amplify the talents of your leaders and teams, unleashing human potential for exponential growth

What I Deliver:

► I create custom coaching, training and keynotes that align with organizational goals, blending research-backed insights with practical application. 

Together, we can:
1.  Increase leadership potential
2. Transform corporate culture
3.  Elevate careers to new heights
4.  Transform change into opportunity
5.  Build productive teams
6.  Create happy workplace environments

► Challenges Organizations Face Today
-Rising stress and burnout among employees
-Constant change and uncertainty in business environments
-Retention struggles with top talent
-Engagement gaps leading to lost productivity
-Leaders needing new skills for future-ready workplaces

► Benefits of Working with Dr. Jennifer

Organizations that partner with me see measurable improvements in:
1. Talent Attraction & Retention- Reduce turnover and retain top performers
2. Positive Work Environments- Foster collaboration and well-being
3. Change Readiness- Equip teams to embrace transitions with confidence
4. Stronger Teamwork- Increase trust, clarity and efficiency
5. Strategic Clarity- Provide a clear roadmap for success
6. Productivity & Engagement- Unlock more energy, focus, and results

► Client Outcomes
 "Dr. Jennifer Knowles is a beacon of inspiration in leadership and talent development. Her ability to seamlessly blend research-backed insights with practical applications has consistently led to positive transformations, empowered teams, and elevated leadership capabilities.”

 "We love Dr. Jennifer. She leads with a big heart and has lots of passion for her work. She cares about us and has the gift to take complex ideas and break them down into simple steps."

► Services
1. Leadership coaching (1:1 and group)
2. Change management programs
3. Talent development workshops
4. Keynote speaking on growth, change, and leadership
5. Research-informed organizational development solutions



Jennifer Knowles, Ph.D

I recently finished teaching an innovative leadership class, and here's what I discovered: 


We can't stay comfortable and expect to thrive.

Look at these patterns:
➜ Blockbuster refused streaming
➜ Kodak ignored digital
➜ Apple embraced change

Here's what separates winners from losers:

1. Risk tolerance
➜ "That's too risky"
➜ "We've always done it this way"
➜ "Our customers won't like change"

2. Opportunity spotting
➜ "That's just a trend"
➜ "Our market is stable"
➜ "We're too big to fail"

3. Leadership mindset
➜ "Let others test it first"
➜ "We'll wait and see"
➜ "Innovation costs too much"

The reality:
➜ Innovation isn't optional
➜ Comfort kills companies
➜ Change drives growth

We must:
➜ Take calculated risks
➜ Spot emerging trends
➜ Lead through uncertainty
➜ Question everything

Stop waiting.
Start innovating.
Lead the change.

The market won't wait.
Neither should you.

📌 What innovation are you avoiding in your business or life?

Hey, no one said it's easy, but there are great things on the other side of fear 🙂

I help develop effective leaders + high-performing teams | Harvard Executive Leadership Coach | Best-Selling Author | Professor of Business | Tedx Speaker

This morning I got turned away from the gym. After I woke up at 4:50am to get there.


I forgot to sign up.

And they were full with a waitlist for the class.

So I drove home, annoyed at the girl who wouldn’t let me stay. 

Annoyed at myself for thinking I signed up when I hadn’t. 

I am not a morning person and getting up for this class was a struggle.

So here I am, writing this post. About ready to exercise at home. 

My dog is curled up near my, snuggled on a blanket. 

The house is quiet, with no kids or husband up yet causing a stir.

It is warm and cozy inside and I get to exercise while I clear my thoughts for the week. 

I get to move my body. 

My friend who recently overcame breast cancer reminded me that moving your body is a gift, and for months she had wished she could work out.

So I guess I say all of this to say- 

Look around at the small gifts around you. 

Both at work and at home, we can always choose to look at the good.

The nice co-worker who greeted you with a smile.

The driver of the car who let you in on your way to work.

The morning greeting your pet gives you when you wake up.

These moments are everywhere when we pause and look for them. 

Have a wonderful Monday and a great week.

No alternative text description for this image

From my family to yours, wishing you and your family a Happy Thanksgiving! 

Enjoy those small moments, they are what matter the most!

📌 What is your favorite food you eat on Thanksgiving? 

(I love warm apple pie with ice cream!)

Flying somewhere for Thanksgiving? Use the silence at 35,000 ft to ask: Are you leading your life or just steering it?”

I have learned to love the undistracted time on airplane flights.

Somewhere between takeoff and landing, the noise finally stops.

Plane flights provide a time for a quiet time to evaluate and just be present with myself.

No meetings.
No notifications.
No urgent requests.
No driving kids around.
No taking the dog out. 

 Just altitude and truth. And me. 

At 35,000 ft, you get perspective.
 You see your life from above—literally—and things look different from that elevation.

You start asking:
 ✔ “Is this the life I’m intentionally leading?”
 ✔ “Or did I just end up here because I never stopped to question the pace?”
 
I think about whether I am the driver of my own car or am I in the passenger seat, moving through life and career on auto pilot. 

And I do enjoy a good movie on planes too! 

If you're traveling somewhere this Thanksgiving, I ask you - are you in the driver seat or passenger seat? 
 
📌  Are you traveling or staying home this Thanksgiving?

Safe travels!

Friday Gratitude: Want higher performance? Try appreciation first.


I watch my good friend, and countless other leaders, struggle with people at work. 

Instead of, "great job,"
he gets, "why didn't you do this."

Instead of, "let's collaborate,"
he gets, "I'm doing it my way."

And I could go on.

But what leaders need to remember is that by showing appreciation and recognition to our peers and teams, gratitude carries its weight in improved employee satisfaction and retention.

Want a good team member to stick around?

Say thank you.
Acknowledge the good.
And collaborate.

Today I'm grateful for the amazing connections I've been making on LI.

📌 What are you grateful for? 





 

📌

Friday Gratitude- This week I'm grateful for the people who make me uncomfortable.


Earlier this year, I was on a stage for "hot seat coaching." I asked a question that I needed help with in front of a stage of hundreds of people watching from the audience.

[It took me years to get enough courage to be vulnerable in front of an audience like that].

The answer surprised me. The mentor told me, "I don't think you're afraid of failing, I think you're afraid of success."

What?

I hadn't thought about that. But the more I sat with that idea, the more I realized he was right.

We focus so much on what we don't want to happen, but what if we actually got what we really wanted?

That mentor got to my core, pushing me to care enough to challenge me. 

The people who make us better. The leader, the team, the co-worker... Our kids, our spouse, our friends, or sometimes even our loyal pet. 

📌 Who are people you are grateful for who make you better?

Showing up authentically, and not just on a mug! 



When I bought this mug, my kids groaned. But then they all wanted to use it too! 

Too often, we hesitate to highlight our achievements or showcase our unique skills. 

Thoughtfully demonstrating your value isn't bragging—it's essential for both personal development and team success.

Three ways I've learned to shine authentically:

-Document your wins, both big and small
-Volunteer for projects that leverage your unique strengths
-Mentor others in your areas of expertise

When you bring your "best self" energy to work, you create new opportunities 

And buy yourself a fun mug, while you're at it. You won't regret it! 

📌What are ways you give yourself a boost at work and in life?

How I Helped Change Laws — and What It Taught Me About Leading Change Anywhere.


A few years ago, my children's lemonade got shut down by police due to a complaint and lack of permits.

This was silly. Turns out lemonade stands were technically illegal in my city and they were in cities and states across the USA.

So I rallied people together, and we got lemonade stand laws changed in Denver, kid business laws changed in Colorado, and I partnered with CountryTime Lemonade/Kraft Heinz, and we got laws changed in 17 states across the country.

All from a lemonade stand.

Here's the steps I took that can rally change anywhere- in your organization or your community:

1. Start small. Our change began with a simple question: “Why can’t kids sell lemonade legally?”

2. Gather your people. Parents, kids, community members — small voices become powerful when united.

3. Find the data. Research your case, collect stories, and back it with facts.

4. Get visible. Share your mission publicly. Change accelerates when people care.

5. Stay kind but persistent. Real change takes resilience — and a lot of follow-up and persistent.

The whole experience was a lot of fun. I couldn't have dreamed it up if I tried. 

📌 What is a time that you recognized a need for change, and rallied around the change initiative?

How was your Thanksgiving? It’s hard to believe it’s December already, which is so often a crazy busy month. 


What was your Thanksgiving about?

Mine was:
Family 
Family 
More family 
And getting some fresh air along the way!

If your extended family is anything like mine, there may have been some tensions along the way. 

Some triggers. Do I speak up? Or walk away. Which result in waking up at 3am processing countless discussions and events.

But at the end of the day, family is family. And I’m grateful for mine. 

But here we are in December. 

A scramble to the end. A whirl of busyness and finishing those goals that we set for ourselves.

I am finishing my book (yay!), wrapping up some consulting projects, mentoring some graduate students and am coaching some amazing high achieving ladies. And all the holiday stuff galore. 

(I’m married to a Clark Griswald wannabe - we take the holidays seriously!🎅🏻)

Wishing you a great week. 

📌 How was your Thanksgiving? What are you looking forward to this December?

Tuesday Teach: Want to become a better storyteller? Start with the stories you tell every day


Conduct a story audit.

Leaders and high achievers can conduct a simple audit:

 1. What story am I telling about my team?

-Are they disengaged?
-Or overwhelmed and needing support?
 
Those are two very different stories — and two very different leadership responses.

2. What story am I telling about myself as a leader?

-“I’m not ready.”
-“I’m not qualified.”
-“I should have figured this out by now.”
 
These aren’t truths — they’re unexamined stories.

3. What story am I telling about the work we’re doing?
 
-Is it “just a project”?
 -Or is it meaningful, high-impact work that changes lives?
 Your story becomes their story.

4. What story am I telling about what’s possible?

-If your internal narrative is small, your leadership will be too.

 This becomes a powerful tool for culture and performance.

We don’t just tell stories.
We become the stories our teams believe.

 
📌What is a story that you realized you told, that had a big impact on people at work?

Tuesday Teach: Lewin's Change Model. 

Here's a simple model that is easy to remember and easy to use:

Kurt Lewin's Change Model

Unfreeze - Change - Refreeze


Unfreeze: Prepare for a desired change. Identify the need for transformation and foster readiness.

Change: Implement the transformation. It’s where new processes, systems or behaviors are introduced, and teams begin adapting to the shift. 

Refreeze: Reinforce and stabilize the change.

What I like about this model is it's simplicity. Easy to remember, relatively easy to implement. 


I've been teaching my entire professional career, from teaching leadership development in organizations, to teaching graduate students about organizational performance and change, and even teaching kids how to start a business. I love teaching. 

📌 What is a consistent thing that you've done your entire career?

Morning routine: coffee, dog, quiet in the house. 


I am not a morning person. 

In college I got my second (or third wind) to study starting around 10pm.

But I get up at 5am most weekdays.

Why?

Because it’s the only way I can carve time for myself all day.

I’m fresh.
I’m alert (mostly).

I often journal, I stretch, I move my body.
I set my intentions.
And I give lots of pets to my dog who wiggles himself into just the right position for a good back scratch.

I usually choose a mug with pictures I took  so I can be reminded of happy experiences. 

And all of this really helps.

Why do I say all of this?

Because these tiny little things we can do for ourselves can help us show up and be a better version of ourselves, for work, for our family, for all of our commitments.

As I sit here with my coffee and dog, I wish you a great day!

📌What is something that you do in the morning that helps you have a good day?

6 things working moms excel at like no one else- 
[As we've entered the extra busy season for us moms, I salute you!]

When I envisioned my life, I never thought I'd become a mom of 3 boys! As a result, I've pivoted my career multiple times and reshaped my working identity numerous times. 

Here's 6 things that make working moms pretty darn awesome! 

1. Time Management Goddesses

➜ We optimize every minute of their day
➜ We can complete 3-hour tasks in 1 hour
➜ We know exactly when to tackle each responsibility

2. Professional-Personal Balance

➜ We excel at separating work mode from mom mode
➜ We create clear boundaries between office and home
➜ We maximize quality time with their children

3. Crisis Management

➜ We handle workplace deadlines and sick children simultaneously
➜ We always have a backup plan ready
➜ We remain calm under multiple pressures

4. Efficiency Champions

➜ We master the art of multitasking
➜ We develop innovative solutions to everyday challenges
➜ We streamline processes at work and home

5. Emotional Intelligence

➜ We navigate different personalities at work and home
➜ We understand and address various emotional needs
➜ We excel at conflict resolution

6. Resilience

➜ We bounce back from setbacks quickly
➜ We adapt to changing situations effortlessly
➜ We maintain their composure in challenging times

So today I salute all the working moms (and working dads too!). 

📌 Who is a working mom who inspires you? 

ps- this picture was taken after we drove 9 hours to see the USA team play. Oh, the things we do as parents!

Most people chase more.
More money. More status. More stuff.


I'm working on my next book, More Money by Friday, so I've been reading lots and lots of books on financial literacy.

As I'm reading and researching, I'm finding patterns come up over and over.

One of those patterns is that when our time, values, and work all point in the same direction, then life is better, happier, more fulfilling. 

We no longer need to fill that need of buying more stuff to satisfy that feeling of being unsatisfied.

We start living more on purpose.

The more aligned we are, the more we can take steps towards fulfillment.

Here's 4 questions to ask yourself:

1. Does the way I spend my time reflect what I say matters most?
2. Am I chasing what I want — or what others expect?
3. Where do I feel constant resistance, and what is that trying to tell me?
4. If my calendar were a mirror, would I like the reflection?

For me, this is a daily action, taking small intentional steps, to close that gap.

And suddenly, those things material things I thought I wanted don't matter as much. 

📌 When was a time when you felt fulfilled with what you have, just as things are now?

(this picture is when my family and I traveled to Istanbul earlier this year- at that moment, I didn't feel the need to chase anything- family, adventure, and fresh air and was the perfect day)

7 Small Things You Can Let Go Of (Now That the Penny Is Officially Retired)


Yesterday marked a big day in US History- the US minted their last pennies, to ever be made at the Philadelphia mint.

Last year I had a chance to tour the Philadelphia mint with my kids and see how many was actually made. Pictures weren't allowed, otherwise I would have included one! 

Did you know: 
-1 cent coins had been minted for 232 years, since 1793. Wow! 
-There are still 250 billion pennies still in circulation. 

I have lots of questions how pricing will work going forward. 

Will anything change?
Will prices change?
Will things still end in .99?
What if I own $4.97? Will the new price by $4.95 of $5.00?


This served to me as a reminder how we as change makers, organizational leaders, and professionals can let go of the old to make space for forward movement: 

Here are 7 small things we can let go of.

1. Old expectations
The ones you outgrew but still feel obligated to honor.

2. Perfection as a standard
It’s not excellence—it’s self-punishment.

3. Doing everything yourself
High-performers often carry invisible loads. Delegation is not weakness.

4. Guilt for wanting “more”
More time, more money, more rest, more joy…it’s allowed.

5. Outdated identities
You don’t have to be who you were last year, last month, or last job.

6. Saying yes to protect others from being uncomfortable
You’re not responsible for managing everyone else’s emotions.

7. The belief that change must be big to matter
Small shifts — are the ones that compound.

A penny for your thoughts: (pun intended!)
📌 Which one (#1 -7) most resonates with you?  

For me, as a professional who's always busy doing so much, #4 resonates the most- guilt for wanting more, including an often needed nap!

Today is a humble share for my 14 year old son, Ben (proud Mama, here!). He wrote a book! If you or a family member likes sports, please consider checking it out and writing a review. It's free today on kindle! 


My son started writing this book earlier this year, and it became a labor of love. He loves sports and in honor of celebrating his 100th episode of his podcast, Footballing with Kids, he wanted to release it today. And it's free! 

The direct link to write a review in the comments. 

Or if you enjoy sports or know someone who does, this book is lots of fun and covers soccer, football, basketball and baseball! 

It takes about 5 amazon reviews to get a book started for credibility and visibility.  And the more people who get the book (it’s free today!) on the same day, the more it also helps with Amazon rankings! 

For anyone who gets his book (it's free today!) and reviews it, I'd be happy to show you what I know for writing books and will invite you to a book writing session - just message me! (the kids and I have been on a roll lately writing books!)

Wishing you a great day before Thanksgiving. I hope it’s not too hectic for you!

https://lnkd.in/gPZn66Hy

Open article: Would You Rather? Kids Sports Edition: The Ultimate Game for Kids Who Love Soccer, Football, Baseball and Basketball (Would You Rather: Kids Edition) by amazon.com

Would You Rather? Kids Sports Edition: The Ultimate Game for Kids Who Love Soccer, Football, Baseball and Basketball (Would You Rather: Kids Edition)

Ever feel like a fraud? Good news, it means you're growing.


I've worked with people from all levels- MD's, CEO's, mid-managers, and new moms, and one thing that everyone has in common?

Everyone questions themselves sometimes.

The only group I don't see this as much in?
Kids.

Why is that kids go for what they want, and we encourage it?
I want to be a baseball player- great!
I want to be an astronaut- amazing!
I want to be a movie star- go for it!

But when we become adults, we question what we want, who we are, and what we're doing in our career.

Here's what I'm discovering:

You can have doubt and still deliver.
You can have fear and still lead.
You can have imposter syndrome — and still make an impact.

📌 When was a time when you doubted yourself, and you did it anyway?

Tuesday Teach: The Kaleidoscope Career Model shows us how our careers change and shift over time due to alternating priorities in authenticity, balance, and challenge.  


Like a kaleidoscope shifts patterns, so does our priorities in our career.

I devoted my dissertation research to applying the kaleidoscope career model to examining high achieving women's careers. 

What I found interesting is that for most men and women, we start our careers out with similar priorities- focusing primarily on challenge. 

But as time progresses, the difference in priorities change between men and women. Women tend to focus on balance, and then authenticity later in their career. 

Men's patterns stay in challenge longer, and then focus on authenticity and the balance. 

Makes sense- in a traditional work environment, often a women's career gets put in the back burner as she sacrifices bits of her career to focus on family and other priority.

Life and career becomes a balancing act.

📌 Knowing that we are a bit of all three, what is your main focus now?  authenticity, balance, or challenge?

(I'm so happy to share this with you! I have been teaching my entire life- from teaching in corporations to teaching in universities, to teaching children how to create their own businesses. It's fun!)

Lately I’ve been working with high-performing teams, and here’s what I've discovered first hand about organizational culture:


Culture isn’t a vibe. It’s a system that determines whether people rise or retreat.

Look at these examples we can all learn from:

➜ Google’s Project Aristotle
 The teams who felt safe to speak up weren’t just happier—they were higher performing. Safety fuels success.

➜ Microsoft under Satya Nadella
 When leaders shifted from “prove yourself” to “grow yourself,” innovation exploded. Culture changed → results changed.

➜ Uber’s culture overhaul
 
Toxicity cost billions. Culture wasn’t a side problem—it was the foundation crack.

Here’s what winning cultures do differently:

1. Safety > Fear
They encourage people to say the brave thing, not the comfortable thing.

2. Learning > Blame
They ask, “What can we learn?” instead of, “Who do we blame?”

3. Ownership > Excuses
They solve problems together instead of pushing responsibility around.

The deeper truth:
 ➜ Culture is created every day
 ➜ People follow the energy of leadership
 ➜ Trust multiplies results

If you want a team that’s engaged and productive, start here:

✔ Create psychological safety
 ✔ Reward curiosity and courage
 ✔ Celebrate accountability
 ✔ Model the behavior you want others to mirror

People don’t leave companies—they leave cultures that don’t support who they are.

I have left organizations because of the culture, and I have also stayed at them  because I was a "fit." 

📌 Where has organizational culture either helped you or hindered you at work? 

📌 📌 Book Recommendation: I learned all about organizational culture in my PhD program, and have since taught it to many others. Here's a great book to put on your check out and implement: Organizational Culture in Leadership by Edgar Schein.

Did you know today is 11-11 and Veterans Day? 

I went to the post office, and it took me a few minutes to figure out why the post office wasn't open.

And then somebody told me it was 11-11. And then she told me that 11-11 is a spiritual number and is often viewed as an "angel number," and a sign of a day to make a wish or set an intention. 

And I woke up today just thinking it was another day. 

So I started to wonder who these two events today are connected.

Veterans align action to mission (thank you veterans!)
11:11 represents alignment of self to higher purpose.  

Strong leadership happens when your outer service reflects your inner values. And when the external is aligned with the internal, then are aligned at work, and in life.

So Happy Veterans Day to all the veterans, and thank you for protecting our country. And on 11-11, may all your wishes come true!

📌 What is something you're aligning to on 11-11?
📌 📌 Do you have a veteran in your life you can thank today? 

ps- I took this last summer in Washington DC, near Arlington Cemetery, which was humbling and beautiful

John Spears Coaching 

I founded and lead a mission-driven executive coaching and consulting practice that supports senior leaders and purpose-driven organizations navigating growth, change, and transformation. I coach executive teams and C-suite leaders to lead with courage, clarity, and accountability—enhancing strategic alignment, inclusive decision-making, and organizational culture. I design and facilitate leadership development programs focused on emotional intelligence and equity, and advise clients on internal transformation, including structure redesign and cross-functional collaboration. My work centers on addressing organizational friction and unlocking collective leadership during times of complexity and transition.

President and CEO of John Spears Coaching & Consulting 

The ONE Campaign

Chief Operating Officer

Steered the organization through a critical strategic and structural reformation, realigning our operations with our core mission. I led a targeted workforce reduction, retaining key capabilities while enhancing efficiency, resulting in a 30% cut in labor costs. Additionally, I directed a significant operational restructure to improve processes and foster cross-functional collaboration, laying the groundwork for sustainable growth. During this period, I also ensured a smooth transition of leadership, maintaining continuity to preserve staff morale and business performance.

Interim President

Chief Operating Officer (Acting)

As Chief of Staff, I was the strategic advisor to the President & CEO of The ONE Campaign and Product (RED). I served as the key liaison to a prestigious board of directors, guiding the creation of strategic priorities and overseeing workflow to achieve our key performance goals. I was instrumental in the transformative rollout of the organization's core Mission, Vision, and Values, steering its widespread acceptance across a global workforce in 9 international offices.

My leadership was critical in navigating a public relations challenge, effectively mitigating risks and protecting our organization’s reputation. Furthermore, my role expanded to include leading initiatives in Diversity, Equity, and Inclusion (DEI), ensuring these foundational principles were interwoven into our organizational fabric and practice.

Chief of Staff

Chief Operating Officer (Interim)

USAID

In my role as Senior Advisor to the Administrator and Deputy Administrator of USAID, I served as the principal advisor to the Administrator and Deputy Administrator of USAID on the management and operations, Asia and LGBTQ portfolios, supporting the management and operations for a workforce of 10,000 and $22 billion budget. I initiated strategic agency-wide reforms to enhance operational efficiency, realigning processes with organizational goals and industry best practices, including a comprehensive HR transformation, which modernized our approach to talent acquisition and development. This crucial initiative improved operational efficiency and increased employee engagement. As a representative for the Office of the Administrator and the Deputy Administrator, I facilitated key interactions with the U.S. Government Interagency, domestic businesses, and international governments, fostering relations and promoting USAID's mission and agenda.

Senior Advisor, Office of the Administrator

US Small Business Administration

•Managed SBA’s Regional Innovation Cluster Program by developing contract award criteria; overseeing implementation, oversight and data analysis; and developing policy on growing and expanding the program
•Leveraged and managed a $7.1M budget and team of four to innovate, incubate and implement new cutting-edge programming to accelerate the growth of entrepreneurship and spur regional economic development 
•Initiated and maintained stakeholder engagement strategy that led to numerous partnerships, including relationships with the JPMorgan Chase Foundation, Harvard Business School and the State Science and Technology Institute
•Advised the Administrator and Associate Administrator on policy issues and program development related to entrepreneurship, economic development and skills initiatives

Director of Clusters and Skills Initiatives

•	Developed and implemented policies and procedures for cross-program office coordination within the Agency and cross-agency collaboration to ensure federal programs are aligned, key deliverables are met and the Administration’s priorities are advanced
•	Assisted in leading a national staff of over 200 and set strategies, policies and priorities to influence $500 billion a year in federal contracting
•	Managed the Office’s external engagement, including Congressional matters (hearings, briefings, questions for the record), media inquiries and stakeholder relationships to ensure the Administration’s key messages are delivered in a clear and cogent manner
•	Led priority projects and manage federal government employees (civil servants and political appointees) to ensure key milestones and deadlines are met in a timely and effective way
•	Evaluated and advised on the Office’s organizational structure, operational effectiveness, budget priorities and management challenges

Senior Advisor, Office of Government Contracting and Business Development

Organizing for America

•	Established and monitored progress on short-term initiatives, long-term programs and organizational building needs
•	Built broad coalition in support of President Obama’s legislative agenda through engaging elected officials at federal, state and local levels; state and local party officials; constituency groups; and volunteers
•	Developed and grew online interactive communications presence using Twitter, Facebook, and the OFA State Blog
•	Led the Indiana Democratic Party’s 2010 Coordinated Campaign:
     o	Developed overall strategy, successfully led political outreach and ensured operational continuity
     o	Managed Coordinated Campaign leadership staff (Field Director, Press Secretary, New Media Director) and broader team of seven Regional Field Directors and 25 Field Organizers

State Director

Obama for America

•	Successfully implemented the Pennsylvania field plan to shift Monroe County from a 2004 red county to a 2008 Obama-Biden Campaign win by a margin of over 10,000 votes and 17 points
•	Managed a staff of four long-term volunteers, 200 volunteers and over 850 Get-Out-The-Vote volunteers
•	Met goals and optimized voter contact through recruiting, training and maintaining volunteer teams
•	Planned and staffed events for Obama surrogates (Sen. Bob Casey, Gov. Ed Rendell)

Field Organizer, Northeast Pennsylvania

International Justice Mission

•	Ensured excellence in all communication from the Office of the Vice President, including, but not limited to, speeches, email, and written correspondence
•	Served as a liaison and primary point of contact between the Vice President and the public
•	Prepared documentation and briefings for the VP’s meetings, projects, and reports
•	Comprehensively managed the VP’s calendar and task list to ensure appropriate prioritization and follow-up

Executive Assistant, Field Operations

•	Interviewed Sri Lankan government officials, civil society leaders, and power actors to obtain information regarding the state of affairs in the area of human rights in Sri Lanka
•	Acted as the office’s primary accountant to ensure compliance with generally accepted accounting principles
•	Co-planned and implemented a staff retreat for IJM’s South Asia regional offices (over 90 staff in attendance)

Assistant to the Legal Liaison, Sri Lanka

•	Established IJM’s Operational Field Office in Kolkata, India, which included hiring staff and procuring office space and equipment, and ensured that the office was functional within six weeks
•	Provided high-level support to the Regional Director of Operations for South Asia
•	Successfully executed a salary survey which was used to establish an entirely new pay scale for the South Asia region
•	Ensured that all of IJM’s procedures met United States Government grant guidelines in the South Asia region

Regional Assistant, South Asia

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