Aligning technology, humans, robots, and business | Chief Customer Officer | Technology, SaaS, RaaS and Robotics Expert | Startup Advisor | Women in Tech Advocate | Latinos in Tech Mentor

As a proud Latina with over 15 years of experience leading Customer Success and Growth teams across high-tech startups, I bring a unique perspective shaped by my heritage and professional journey. My background as an Industrial Engineer and current pursuit of an MBA provides me with the strategic and analytical skills necessary for scaling businesses and identifying market fit.

Throughout my career, I’ve had the privilege of working with diverse teams to cultivate customer-centric cultures and drive operational efficiency. I specialize in guiding companies through various growth stages by implementing Customer Success frameworks tailored to their unique needs. My passion lies in helping founders and executives understand the vital role Customer Success plays in achieving sustainable growth.

As a member of the Women in Robotics community, I am dedicated to empowering women in tech and mentoring fellow Latinas to pursue careers in STEM. Most recently, I founded The Latina Success, an agency that supports companies' Customer Success initiatives by providing fractional services designed to optimize customer engagement and retention strategies.

Jesica Chavez 🤖🎙️

Very excited to finally have this book in my hands 🙌

Thank you, Oliver Mitchell — I can’t wait to dive in.

What makes it even better? It features interviews with some of my favorite entrepreneurs and builders in robotics, including:
 Helen Greiner, Erik Nieves, Ryan Gariepy, Andrea L. Thomaz, Charlie Andersen, Daniel Theobald Nic Radford, Claus Risager, among others.

If you’re looking to truly understand what it takes to build a startup in Robotics and AI—from vision to execution—this is a must-read.

👉 http://bit.ly/4qUQEFt

#Robotics #AI #Startups #Book #WomeninRoboticsandAI

A video circulating online shows a robot stepping in as a shelving unit began tipping toward a young girl. The #robot moved into position, helping block the fall just long enough for adults to pull the child away—prompting many to claim the robot rescued her.

According to the company, the robot wasn’t programmed for rescue behavior. Why it reacted at that moment is still unclear.

So what do you think?
#Autonomous sensor-driven reaction? #Teleop? Or a safety behavior triggered more often than we realize?

Sometimes the most interesting moments in robotics happen outside the lab.

Robots for Rent Aren’t a Trend — They’re Infrastructure
The surge in robot rentals has sparked the launch of BOTSHARE, China’s first open robot leasing platform. That’s a strong signal for the robotics industry.

What began as entertainment and gala demos is now expanding into retail, security, industrial pilots, warehouses, and hospitality—robots are entering real workflows faster than expected.

Why it matters 👇
Robot-as-a-Service (RaaS) platforms are connecting:
- Manufacturers
- Rental operators
- Creators & integrators

Without this ecosystem layer, adoption stays fragmented.

China is showing what happens when access beats ownership.

How fast can other markets catch up?

https://lnkd.in/dyYVqgTh

#RaaS #robotics #Robots #WomeninRobotics

Alt-Bionics, Inc. is transforming prosthetics—and shaping the future of humanoid robotics—with truly cutting-edge work.

We had the privilege of a behind-the-scenes tour guided by Ryan Saavedra, showing Sofia how the hands are designed and built—and the real-world impact robotics can have. She was thrilled to see the hand featured in one of her favorite shows, Wednesday.

Thank you, Ryan Saavedra, for welcoming us and for the inspiring experience. This visit reaffirmed something I deeply believe: to inspire the next generation, they need to meet champions—and get hands-on.

#Dextery #Robotics #EmbodiedAI #WomeninRobotics

You’ve built the future. But the future doesn’t sell itself — not without a system. Behind every successful robotics company is a marketing engine that turns innovation into obsession.

Open article: If your robot can't sell, it's just a toy. by Robo Success • 2 min read

If your robot can't sell, it's just a toy.

As a Latina in #robotics, this episode is personal.

For too long, advanced robotics has felt “out of reach” for #LATAM

This conversation proves the opposite.
From the first advanced humanoid robot implemented in Colombia to real-world adoption by universities and SMEs, this episode shows how LATAM companies are not just adopting robotics—they’re shaping its future.
Robotics isn’t about replacing people.

It’s about empowering talent, increasing opportunity, and building solutions that work for our region.

This is why telling these stories matters.

This is why LATAM belongs in the global robotics conversation.

Thank you Mario Arbulu & Eusebio Mercado

📺 Watch on YouTube: https://lnkd.in/ejeiU-fs
 🎧 Listen on Spotify: https://lnkd.in/eQQRwuMR

📢 THE ROBO SUCCESS PODCAST IS LIVE!

🎙️ Episode 01: How to Empower LATAM Integrating Robotics

The #roboticsrevolution isn't coming, it's already here. In our very first episode, we explore how Latin America can lead the global shift in robotics and automation.

🔍 Featuring expert insights from:
 Eusebio Mercado: Robotics Strategist
 Mario Arbulu: Tech Leader & Innovation Advocate
 Hosted by Jesica Chavez: Founder of Robo Success

What you'll learn:
 - How #robotics can scale business impact in LATAM
 - What’s holding companies back, and how to fix it
 - The human side of robotic transformation

📺 Watch on YouTube: https://lnkd.in/ejeiU-fs
 🎧 Listen on Spotify: https://lnkd.in/eQQRwuMR

Let’s build the future, one episode at a time.

Next stop: Tokyo. Are you in?

#HumanoidsSummit #Humanoids #EmbodiedAI

📍 Tokyo | 🗓 May 28–29, 2026
Registration is officially OPEN for the Humanoids Summit Tokyo 2026.
If you’re building, investing in, or deploying humanoids—this is where you need to be.

Grab your ticket!
www.humanoidssummit.com
#HumanoidsSummit #HumanoidsRobots #Robotics #EmbodiedAI

I see so many incredible #robotics and #AI products held back by one thing:
 a website that doesn’t tell the story properly.

Your website is often the first investor pitch and the first sales conversation—even before you’re in the room.
At Robo Success, we help high-tech teams design websites that communicate value, not just features.

If this resonates, feel free to reach out.

#Robots #Startups #Website

⚠️ You have 10 seconds.
That's all the time your robotics website has to build trust — or lose it forever.

Robotics products live or die based on perceived credibility. And in B2B, if your site doesn't look the part, no one's staying to explore what you actually do. So what makes visitors instantly trust your robotics brand? We broke it down.

💡 In our latest article, we reveal the critical web design elements that activate trust, attention, and authority — within seconds.

👉 Read now: https://lnkd.in/eSAdpFS9

If your robotics site isn't converting, this is your wake-up call.

When a robotics company connects to identity, it becomes more than tech; it becomes a symbol.

Building brands people believe in, not just products they admire.

Read more in our latest Newsletter.

#Newsletter #Branding #Robotics #Startups

View newsletter: The Robotics Growth Brief

Open article: You don’t need more followers. You need a tribe. by Robo Success • 1 min read

You don’t need more followers. You need a tribe.

CryptoConexión

Education Leader

Genius Plaza

Genius Plaza is an EdTech Startup driven by one mission: To eradicate systemic poverty.  We use the power of technology to protect, track, and improve the health, education and data privacy of communities around the world, especially the most underserved.

➔ Managed multiple and various projects from 2012 to current: content generation, localization, product management. Even with several simultaneous projects, adhering to internal project management methodology/practices, and often in a virtual environment. Determined job priorities for multiple projects and communicated sequencing, priorities, and timelines to the entire team.
➔ Managed translation projects for more than 100 different languages, with a distributed team of 200+ people, and working side by side with the developers. Worked with tribal communities in numerous countries of Africa, LATAM, Europe and Asia.
➔ Used Scrum agile methodology to manage projects in teams of 6+ people. Led and managed weekly and bi-weekly agile sprints.
➔ Proofreading and supervising content in areas such as: History, Social Sciences, Mathematics and Spanish.
➔ Budget management.
➔ Talent search and recruitment. Onboarding new employees, understanding their training needs, and providing solutions that improve the way they learn and work.
➔ Performing routine quality inspection operations to ensure the best customer experience for the developed products.

Learning Success Manager/Localization Project Manager

Great Minds Learn

Spanish Instructor

Freelancer

Freelancer	2005-present
Professional blogger, content manager, guest blogger, freelance writer, english-to-spanish and spanish-to-english translations.
Taught English to 6-12yo children, including writing, reading comprehension, speaking, and listening.
•	Developed English lesson plans in line with the National Curriculum: Planned English lessons to meet curriculum standards
•	Classroom management: Prepared English classroom and coursework materials, homework assignments, and handouts. Prepared course work: Selected/integrated appropriate instructional materials for classroom instruction, organized/delivered classroom lectures to students.
•	Evaluated the students’ class work and assignments: Graded tests, essays, reports and other assignments. Modified assignments and activities to meet the learning needs of individual students.
•	Tracked progress through assessment and reporting within own teaching groups. Monitored the progression of students in own teaching groups.
•	Identified students at risk of underachievement and ensured that appropriate interventions are in place.

Spanish - english instructor

WorldCom

First six months working as Customer Services Engineer, which included configuration, installation and maintenance of CISCO 1600, 2600, 3600 and 7200 routers, with all kind of configurations: VPNs, FR, ATM, etc. First and second level support.
After the merge of UUNET and Wcom, my team comes to belong to the Worldcom Customer Services Department in Spain. Although the role remains the same, some other jobs have to be covered like Data Transmission support, Customer Repair Department, Voice Department, etc. due to the lack of available resources.
•	Problem tracking for Frame Relay circuits and voice circuits, interacting with the customers in order to solve them.
•	Responsible for training and administration of integral tools for customer management (ETMS, BITS, GTT), undertaking the necessary functions for the proper development of these tools and interacting with other international departments (Germany, Holland and Italy).
•	Responsible in Spain for name service management (DNS), which included configuration and administration of name servers (BIND on Solaris).

Customer service support

Retevision

Second-Level Technical Support Engineer. Installation, configuration and test of Internet connections and proxies, test of connection kits. Training for first level support.
Prepared and taught several training courses:
•	November 1998: Internet (Win95, WinNT), tools configuration
•	January 1999: Internet Domains and hosting, ProxyCom products
•	March 1999: Hosting, FTP, Enterprise Solutions

Internet Support Technician

Servicom

Second Level Technical Support. Installation, configuration, and test of Internet connections and proxies, test of connection kits. Training and technical support for first level support.
Prepared and taught several training courses (May, August, September, and December 1998)
•	Internet (Win95, WinNT, Win3.11, Mac), tools configuration
•	GCF over Oracle and SAC rules.

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Ana López Eiranova

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