RoboSuccess

CEO and Founder

Humanoids Summit

VP of Marketing

Duckietown

As the Head of Growth at Duckietown, I spearhead strategic initiatives aimed at driving business expansion and enhancing market penetration. My role involves a dynamic combination of data-driven marketing strategies, user acquisition, and partnership development to foster scalable growth. I focus on identifying and capitalizing on new opportunities to increase our customer base and strengthen our brand presence in the autonomous vehicle learning environment. By leveraging innovative outreach techniques, I ensure that Duckietown not only reaches but exceeds its growth objectives, maintaining its position at the forefront of educational robotics.

Head of Customer Success

Daily Connect

As a leader, my responsibility is to oversee the overall customer satisfaction of the company. This role involves strategizing and implementing processes that improve customer interactions and experiences across all touchpoints. My goal is to create a department and various strategies to help us understand customer needs and expectations, analyze feedback, and coordinate with different departments to ensure a cohesive and positive customer journey. I am working on monitoring and improving the performance metrics, leading customer experience teams, and staying abreast of market trends to drive improvements in service quality, customer retention, and brand loyalty for our different products.

Chief of Growth

The Latina Success

As a passionate advocate for diversity in tech, our team is dedicated to promoting and supporting Latinos in the industry. We strive to educate and empower the Hispanic community with effective strategies for success in Customer Success. Join us in our mission to create a more inclusive and equitable tech landscape for all.

Founder

Formant

As the first Customer Success Manager, I played a pivotal role in shaping and driving the success of our organization. I strategically developed and implemented various initiatives to enhance our services and pave the way for a successful market launch. Being the pioneer CSM, I established best practices and procedures that became the foundation for our customer success department.

Principal Customer Success Manager

Blue Ocean Robotics

Throughout my time at Blue Ocean Robotics (BOR), I prioritized providing exceptional services to customers by meeting their needs and ensuring their satisfaction. I served as a voice of the customer, communicating their feedback and requirements to Marketing, Sales, and Product Development teams.

Senior Customer Success Manager (Americas Region)

Genius Plaza

During my tenure, I successfully established and oversaw the development of the Customer Success and Customer Service departments, playing a pivotal role in their creation and growth. As a leader, I implemented effective strategies to ensure the success of our customers and drive the company's Go-to-Market initiatives.

Head of Customer Happiness at Genius Plaza

Plataformai

As a key member of the team, I played a pivotal role in the successful implementation of our software solutions for clients. By providing exceptional service and acting as a trusted consultant, I assisted clients in improving their administrative processes and achieving their goals. I effectively managed a portfolio of over 100 customer relationships, working closely with them to create efficient workflows and enhance their procedures.

Lead of Implementation

Robot GDL

As a pivotal team member, I assumed a leadership role in overseeing the operations of sales, marketing, and customer experience departments, driving their success and ensuring seamless operations. I spearheaded impactful sales campaigns that yielded significant results, positioning the company for growth and prosperity.

Director of Customer Operations

Aligning technology, humans, robots, and business | Chief Customer Officer | Technology, SaaS, RaaS and Robotics Expert | Startup Advisor | Women in Tech Advocate | Latinos in Tech Mentor

As a proud Latina with over 15 years of experience leading Customer Success and Growth teams across high-tech startups, I bring a unique perspective shaped by my heritage and professional journey. My background as an Industrial Engineer and current pursuit of an MBA provides me with the strategic and analytical skills necessary for scaling businesses and identifying market fit.

Throughout my career, I’ve had the privilege of working with diverse teams to cultivate customer-centric cultures and drive operational efficiency. I specialize in guiding companies through various growth stages by implementing Customer Success frameworks tailored to their unique needs. My passion lies in helping founders and executives understand the vital role Customer Success plays in achieving sustainable growth.

As a member of the Women in Robotics community, I am dedicated to empowering women in tech and mentoring fellow Latinas to pursue careers in STEM. Most recently, I founded The Latina Success, an agency that supports companies' Customer Success initiatives by providing fractional services designed to optimize customer engagement and retention strategies.

Jesica Chavez 🤖🎙️

Happy International Humanoid Day!

Celebrating this day at the best event with the best community ever!

Humanoids Summit

#HumanoidsSummit #Humanoids #AI #Robots4Good

The day has finally arrived! The Humanoids Summit kicks off today, and I can’t wait to reconnect with familiar faces and meet the amazing robots coming to life on our stage.

Humanoids Summit 
#Humanoidssummit #robots4good

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What an incredible way to close out the year—an outstanding event surrounded by inspiring people. The Humanoids Summit Silicon Valley 2025 brought together more than 2,000 attendees and showcased just how far this industry has come. I’m truly proud to be part of this community and to witness these advancements firsthand. Already looking forward to what 2026 will bring.

Jeff Frick Kimate Richards Modar Alaoui Marya Unwala Lisa Her Duk Chun Jeff Burnstein Jeff Pittelkow Niv Sundaram Roy Zorba Lorenzo Juncaj Evan Wineland Aadeel Akhtar, PhD

#HumanoidsSummit #EndoftheYear #Robotics #AI

🚀 Check out the latest release from ObotX - open source universal robots!

The team has launched a new open-source Mobile Manipulator repository featuring the MORPH Series—two parallel-manipulator configurations on an omnidirectional base, all running in the simple Google DeepMind MuJoCo interface. Anyone can download, simulate, and experiment with the system.
What stands out is ObotX’s focus on radical affordability (estimated ~$1,500 build cost vs. ~$35,000 industrial systems) and their commitment to keeping the design open for personal and research use. The project is also rooted in a social mission: using accessible robotics to reduce hazardous labor and create pathways away from child labor worldwide

Repo 🔗 https://lnkd.in/dqDRWnZ7

#Humanoids #AI #Robotics #Simulation #OpenSource

Happy Thanksgiving to all my amazing community! 🧡

I officially started celebrating Thanksgiving 12 years ago when I moved to the United States, and every year it reminds me how much I have to be grateful for.

I’m thankful for this incredible journey, for the friendships I’ve built along the way, and for being part of such an inspiring community. I feel truly lucky to work on meaningful projects and collaborate with incredible companies and people.

Wishing you all a warm and joyful Thanksgiving!

#HappyThanksgiving #Thankful #Grateful #LatinainTech

Did you see those moves from Booster Robotics? 
As someone who loves dancing, I’m secretly hoping I get my moment to dance with him at the Humanoids Summit. 🤖💃

#HumanoidsSummit #Humanoids #PhysicalAI #WomeninRobotics

A human-inspired neck for humanoids, what a fascinating work!

Could this unlock new use cases for medical applications as well?

While many still criticize the humanoid boom, I see a different reality: these systems are evolving to support a wide range of use cases, some more meaningful than others, including advancing healthcare and medical research.

#Humanoids #AI #PhysicalAI #WomeninRobotics

The Humanoids Summit is returning to Silicon Valley, and the excitement is growing! We're almost at a sell-out, so if you don't want to miss this year-end event, be sure to reserve your spot today. 

#HumanoidsSummit #SiliconValley #AI #EmbodiedAI

https://lnkd.in/gRWHEVuJ

Open article: Humanoids Summit Returns to Silicon Valley by businesswire.com

Humanoids Summit Returns to Silicon Valley

Good morning from the beautiful UP Michigan! 

Before the holiday rush begins, give yourself a midweek pause. Gratitude grow in the moment we used to stop and notice.

#wednesdaywisdom #startuplife #womeninrobotics #gratitude

Microsoft

Lead Senior Mechanical Engineer, R&D Team

Dexory

My focus was on testing to vet mechanical improvements for Dexory's current robot design, with a six-section (and later seven-section) telescoping tower. I also led research related to future designs, including the evaluation of different motor options plus various ropes and cables.

This was a contract role, which ended on August 31st.

R&D Test Lead

Full-time role at Microsoft, as a contractor through a third-party staffing firm.

My responsibilities at Microsoft include:

Designing and building custom cooling fixtures for Microsoft’s silicon engineering teams.
Planning and executing experiments to assess fluid flow from remote chiller/heater to test tank.
Engineering electromechanical fixtures to automate testing which was manually operated.
Designing and installing test equipment for environmental chambers and ovens.

I've also created and implemented a system to organize/label commonly used parts, which streamlines the ordering of replacements.

Senior Mechanical Fixture Engineer, R&D Team

Square

Full-time role at Square, as a contractor through a third-party staffing firm.

I helped scale our ability to test firmware on production hardware and prototype payment products.

I re-designed DUT hardware, making test modules easier to assemble (DFA) and more robust.

I ran Python scripts (locally/remotely) to assess hardware, update firmware, and reboot systems.

Hardware Test Engineer

Taco Tuesday Technology Talks

This initiative, which may eventually be set up as a non-profit organization, is currently "on hold" while I focus on other projects.

Flux Power

In addition to my full-time role as Project Manager for Flux Power's M36 batteries, I also oversaw our NPI prototyping laboratory.  I coordinated the scheduling and maintenance of our two FFF (a.k.a. FDM) 3D printers, and made sure we had enough supplies on hand for current / future projects.  I prepared full-size printed plastic mock-ups of large sheet metal components that we were planning to order, sometimes printing a part as separate pieces to be joined after printing.  I also designed many of the fixtures that our production team used, and advised other engineers on their fixture designs.

Prototyping Coordinator / NPI Lab

I was the engineer responsible for our M36 product line; I steered the testing and design changes needed to get UL listed. (2580) My M36 battery was the first Flux Power product to be UL listed. 

These are batteries used primarily in 36V electric forklifts, with capacities starting at 600Ah. Since I started leading this project, we've shipped more than $1.5 million worth of M36 batteries to warehouses and factories around the country. We are currently upgrading many aspects of this product to make it easier and less expensive to build / service, in addition to making it more resistant to the mechanical vibrations and electrical loads that it could be subject to in heavy industrial usage scenarios.

Senior Mechanical Engineer / Project Manager

I used DFM (design for manufacturing) principles to optimize the custom components and assembly methods for high-capacity lithium-ion batteries.  I also designed and built fixtures to make the assembly process safer and more intuitive, while increasing efficiency and consistency.

Mechanical Engineer / Manufacturing Engineer

HARBEC

I worked on a variety of projects here, including the design of tools (a.k.a. molds) for injection-molded plastic parts, as well as the design and fabrication of fixtures for the inspection of parts or assemblies. Customers included companies like Becton Dickinson, Thermo Fisher Scientific and Ortho Clinical Diagnostics.  I helped certify the reliability of equipment, fixtures and processes (IQ/OQ/PQ), and trained our factory workers how to use new systems.  I automated certain tasks in our factory, using industrial robots.  I also led the initiative to increase public awareness of HARBEC by registering us for (and representing us at) three maker faires in 2017, including the Rochester Mini Maker Faire, and another in 2018. 

https://rochester.makerfaire.com/maker/entry/151/

the LEGO Group

During my year with LEGO Direct, I worked on a variety of tasks... all of which were related to the LEGO website. While LEGO toys were (and still are) designed mostly in Denmark, LEGO.com was being created / expanded / updated from the LEGO Direct office in NYC.

The mission of LEGO Direct was to reposition www.LEGO.com from a product-based website to a community-based destination for families, kids and LEGO enthusiasts. 

During the summers of 2000 and 2001 my role there was full-time. From fall 2000 until spring 2001 my hours were reduced, since I was in school. 

Most of what I worked on related to testing Flash-based games for compatibility with different web browsers. I also helped to brainstorm stories and interactions for the games, which were tied to IP (characters) created by the LEGO Group.

Game Tester / Student Intern

ex-マイクロソフト 🤓 mechanical design engineering, injection molding, fixture design, manufacturing automation, batteries

I just finished a 6-month role as the R&D Test Lead at Dexory, but I still think of myself as a design engineer / mechanical engineer / manufacturing engineer. 

The industries I'm most interested in are robotics, automotive, and aerospace.

- - - - - - - -

Last year I thought about working in the automotive industry, so the focus of my weekly "LEGO therapy LIVE" show (2023-2024) was building LEGO sets based on cars and trucks. The show has been on hold since I started my role at Dexory, but it might resume soon. If you'd like to be a guest builder on a future episode, please send me a message!

- - - - - - - -

HEADS UP:

I often delete connection requests which arrive without a note. If you'd like to connect with me, please explain why... and/or how we know one another.

Care to see things that I've designed and created? 
Please check or follow my #AFBmadethis hashtag!

(drawings & animated GIFs, some LEGO fun, etc.)

Have a great day 🤗

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