Aligning technology, humans, robots, and business | Chief Customer Officer | Technology, SaaS, RaaS and Robotics Expert | Startup Advisor | Women in Tech Advocate | Latinos in Tech Mentor

As a proud Latina with over 15 years of experience leading Customer Success and Growth teams across high-tech startups, I bring a unique perspective shaped by my heritage and professional journey. My background as an Industrial Engineer and current pursuit of an MBA provides me with the strategic and analytical skills necessary for scaling businesses and identifying market fit.

Throughout my career, I’ve had the privilege of working with diverse teams to cultivate customer-centric cultures and drive operational efficiency. I specialize in guiding companies through various growth stages by implementing Customer Success frameworks tailored to their unique needs. My passion lies in helping founders and executives understand the vital role Customer Success plays in achieving sustainable growth.

As a member of the Women in Robotics community, I am dedicated to empowering women in tech and mentoring fellow Latinas to pursue careers in STEM. Most recently, I founded The Latina Success, an agency that supports companies' Customer Success initiatives by providing fractional services designed to optimize customer engagement and retention strategies.

Jesica Chavez 🤖🎙️

Very excited to finally have this book in my hands 🙌

Thank you, Oliver Mitchell — I can’t wait to dive in.

What makes it even better? It features interviews with some of my favorite entrepreneurs and builders in robotics, including:
 Helen Greiner, Erik Nieves, Ryan Gariepy, Andrea L. Thomaz, Charlie Andersen, Daniel Theobald Nic Radford, Claus Risager, among others.

If you’re looking to truly understand what it takes to build a startup in Robotics and AI—from vision to execution—this is a must-read.

👉 http://bit.ly/4qUQEFt

#Robotics #AI #Startups #Book #WomeninRoboticsandAI

A video circulating online shows a robot stepping in as a shelving unit began tipping toward a young girl. The #robot moved into position, helping block the fall just long enough for adults to pull the child away—prompting many to claim the robot rescued her.

According to the company, the robot wasn’t programmed for rescue behavior. Why it reacted at that moment is still unclear.

So what do you think?
#Autonomous sensor-driven reaction? #Teleop? Or a safety behavior triggered more often than we realize?

Sometimes the most interesting moments in robotics happen outside the lab.

Robots for Rent Aren’t a Trend — They’re Infrastructure
The surge in robot rentals has sparked the launch of BOTSHARE, China’s first open robot leasing platform. That’s a strong signal for the robotics industry.

What began as entertainment and gala demos is now expanding into retail, security, industrial pilots, warehouses, and hospitality—robots are entering real workflows faster than expected.

Why it matters 👇
Robot-as-a-Service (RaaS) platforms are connecting:
- Manufacturers
- Rental operators
- Creators & integrators

Without this ecosystem layer, adoption stays fragmented.

China is showing what happens when access beats ownership.

How fast can other markets catch up?

https://lnkd.in/dyYVqgTh

#RaaS #robotics #Robots #WomeninRobotics

Alt-Bionics, Inc. is transforming prosthetics—and shaping the future of humanoid robotics—with truly cutting-edge work.

We had the privilege of a behind-the-scenes tour guided by Ryan Saavedra, showing Sofia how the hands are designed and built—and the real-world impact robotics can have. She was thrilled to see the hand featured in one of her favorite shows, Wednesday.

Thank you, Ryan Saavedra, for welcoming us and for the inspiring experience. This visit reaffirmed something I deeply believe: to inspire the next generation, they need to meet champions—and get hands-on.

#Dextery #Robotics #EmbodiedAI #WomeninRobotics

You’ve built the future. But the future doesn’t sell itself — not without a system. Behind every successful robotics company is a marketing engine that turns innovation into obsession.

Open article: If your robot can't sell, it's just a toy. by Robo Success • 2 min read

If your robot can't sell, it's just a toy.

As a Latina in #robotics, this episode is personal.

For too long, advanced robotics has felt “out of reach” for #LATAM

This conversation proves the opposite.
From the first advanced humanoid robot implemented in Colombia to real-world adoption by universities and SMEs, this episode shows how LATAM companies are not just adopting robotics—they’re shaping its future.
Robotics isn’t about replacing people.

It’s about empowering talent, increasing opportunity, and building solutions that work for our region.

This is why telling these stories matters.

This is why LATAM belongs in the global robotics conversation.

Thank you Mario Arbulu & Eusebio Mercado

📺 Watch on YouTube: https://lnkd.in/ejeiU-fs
 🎧 Listen on Spotify: https://lnkd.in/eQQRwuMR

📢 THE ROBO SUCCESS PODCAST IS LIVE!

🎙️ Episode 01: How to Empower LATAM Integrating Robotics

The #roboticsrevolution isn't coming, it's already here. In our very first episode, we explore how Latin America can lead the global shift in robotics and automation.

🔍 Featuring expert insights from:
 Eusebio Mercado: Robotics Strategist
 Mario Arbulu: Tech Leader & Innovation Advocate
 Hosted by Jesica Chavez: Founder of Robo Success

What you'll learn:
 - How #robotics can scale business impact in LATAM
 - What’s holding companies back, and how to fix it
 - The human side of robotic transformation

📺 Watch on YouTube: https://lnkd.in/ejeiU-fs
 🎧 Listen on Spotify: https://lnkd.in/eQQRwuMR

Let’s build the future, one episode at a time.

Next stop: Tokyo. Are you in?

#HumanoidsSummit #Humanoids #EmbodiedAI

📍 Tokyo | 🗓 May 28–29, 2026
Registration is officially OPEN for the Humanoids Summit Tokyo 2026.
If you’re building, investing in, or deploying humanoids—this is where you need to be.

Grab your ticket!
www.humanoidssummit.com
#HumanoidsSummit #HumanoidsRobots #Robotics #EmbodiedAI

I see so many incredible #robotics and #AI products held back by one thing:
 a website that doesn’t tell the story properly.

Your website is often the first investor pitch and the first sales conversation—even before you’re in the room.
At Robo Success, we help high-tech teams design websites that communicate value, not just features.

If this resonates, feel free to reach out.

#Robots #Startups #Website

⚠️ You have 10 seconds.
That's all the time your robotics website has to build trust — or lose it forever.

Robotics products live or die based on perceived credibility. And in B2B, if your site doesn't look the part, no one's staying to explore what you actually do. So what makes visitors instantly trust your robotics brand? We broke it down.

💡 In our latest article, we reveal the critical web design elements that activate trust, attention, and authority — within seconds.

👉 Read now: https://lnkd.in/eSAdpFS9

If your robotics site isn't converting, this is your wake-up call.

When a robotics company connects to identity, it becomes more than tech; it becomes a symbol.

Building brands people believe in, not just products they admire.

Read more in our latest Newsletter.

#Newsletter #Branding #Robotics #Startups

View newsletter: The Robotics Growth Brief

Open article: You don’t need more followers. You need a tribe. by Robo Success • 1 min read

You don’t need more followers. You need a tribe.

Diretor IMAM e Embaixador INTRA-LOG South America (Supply Chain + Logística + Intralogística / TOC + LEAN + 6 Sigma / Tecnologia / Educação Corporativa), ✨Palestrante em Smart Logistics e Excelência Operacional

- 🏆Top 3 Worldwide Linkedin Creators ·  Manufacturing, Logistics & Supply Chain
- IMAM Institute Director;
- 200.000 followers at Linkedin;
- INTRA-LOG Expo South America Ambassador;
- 35 years of professional experience in Supply Chain, Manufacturing and People Development;
- Brazilian Manufacturing and Brazilian Supply Chain and Logistics Summit Chairman;
- Head and member of several technical study missions, visiting over 100 different companies at countries such as Japan, Singapore, Germany, France, England, Italy, United States, Canada and Mexico.
- Managed industrial and logistics projects for more than 300 companies in Brazil and Latin America (Argentina, Uruguay and Mexico).
- Coordinated several research and Corporate Educational Academy on the Brazilian market;
- 45 IMAM Trainning Courses author (People Development, Supply Chain and Manufacturing).
- IMAM Institute Chairman (2006 - 2012);

Books author and co-author, including:

1 - Information Technology Applied to Logistics;
2 - SETUP - Quick Changeover (with Reinaldo Moura);
3 - Materials Handling and Storage Equipment (with Reinaldo Moura);
4 - Intralogistics Automation;
5 - Warehouse Project (with Luiz Roberto Fonseca);
6 - Logistics and Industrial Management;
7 - Mentoring in Logistics;
8 - News in Logistics (IMAM);
9 - News in Supply Chain (IMAM);
10 - News in Manufacturing (IMAM);
11 - Basics Intralogistics Concepts (IMAM);
12 - WMS - Warehouse Management System;
 
Books Technical Review:
1 - RFID System (Manish Bhuptani / Shahram Moradpour);
2 - Quantitative Methods applied to Intralogistics (Robert J. Graves);
3 - Systematic Logistics Network Planning (Chandra S. Natarajan and Lee Hales);
4 - Order Picking (Reinaldo Moura).

International specialization programs:
- Kaizen Blitz Methodology (Kaizen Institute);
- Jonah's Course (Avraham Goldratt Institute);
- SLP - Systematic Layout Planning (Richard Muther);
- Value and Engineering Analysis (Total Cost Management Methodology);
- 3 international annual congress from APICS and 2 from CSCMP;
- 6 Study Mission to Japan (visiting over 50 companies);
- 6 Supply Chain and Operational Excellence Congress (USA, Germany, United Kingdon and Italy);
- “OH-Cards” People Development (Moritz Egetmeyer - Germany).

Eduardo BANZATO

HIGH-DENSITY STORAGE ↔️↕️

Pallet shuttle é uma realidade e continua sendo tendência na intralogística com cargas paletizadas.🚀

Já existem soluções de shuttle (carro satélite) para paletes:
👉🏻 Two-way ↔️
👉🏻 Four-way ↔️↕️

A escolha entre um e outro, bem como de sistemas híbridos, depende do contexto operacional, maturidade da operação e CAPEX disponível...🦾

Foco para o sistema “two-way” shuttle + empilhadeira que entrega alta densidade, com maior simplicidade operacional:
↔️ Shuttle bidirecional (se movimenta no canal)
↕️ Empilhadeira posiciona o shuttle no nível e canal
➡️ Arquitetura mecânica simples
➡️ Controle lógico simples (WMS / WCS)

Destaque para a Hebei Woke Metal Products, Summer Liu, Florian Palatini  Constantin Weiss  

Edu BANZATO 
IMAM
#intralogistics #warehousing #technology

FOUR-WAY SHUTTLE AS/RS ↔️↕️

Sistemas automatizados de estocagem e recuperação (AS/RS) podem ter diferentes designs. 📐 

📦 O design com shuttles (robôs) multidirecionais traz diferenciais e vantagens:

🔹 Movimentação em quatro direções (X–Y) horizontais apoiados por elevadores (lifts) verticais (z).

🔹 Altíssima densidade de armazenagem com aproveitamento máximo do volume cúbico (m³), reduzindo área construída.

🔹 Escalabilidade modular com mais shuttles, mais níveis, mais blocos de estocagem, sem grandes intervenções estruturais.

🔹 Alta disponibilidade e redundância: falhas pontuais não paralisam o sistema, pois outros shuttles assumem automaticamente.

🔹 Menor consumo energético por movimento, pois os shuttles são leves em relação ao tamanho da carga e os trajetos inteligentes.

🔹 Integração nativa com WMS / WCS / WES, permitindo slotting inteligente, sequenciamento por onda ou fluxo contínuo etc. 

🔹 Ideal para operações de alta variabilidade, pois respondem a: picos de demanda, SKUs com giro desigual, operações 24/7.

🔹Entrega alto throughput com baixo impacto físico e seu design é um dos mais eficientes da intralogística moderna.

Destaque para o didático sistema da Tianjin Master Logistics Equipment Co., Ltd., Angel Shang e amigos Constantin Weiss Florian Palatini 👏🏻

Edu BANZATO 
IMAM 
#intralogistics #warehousing #technology

📦📦 HIGH-FLOW CROSS-DOCKING

Quando a intralogística vira um grande diferencial competitivo. 💪🏻

📦 Até 1,9 milhão de pedidos por dia
📦 Operação logística em 30.000 m²
📦 Capacidade: 27.000 paletes/hora 

Em operações de cross-docking extremo, como esta da SF Express, o desafio não é movimentar volumes. É manter o fluxo estável quando a demanda aumenta.🚀🦾

Componentes estratégicos:
🔹 Tecnologia aplicada ao processo com redução de decisões humanas
🔹 Automação como agente de execução e absorção de gargalos
🔹 Intralogística bem planejada (design) e integrada

Em operações de alto fluxo e inteligentes, o operador decide menos e executa mais. 🤔

📌 Muitos profissionais já perceberam que o gargalo da intralogística nem sempre está no fluxo, mas na tomada de decisão (micro decisões humanas).

Destaque para o time da EP EQUIPMENT, que contribui com a tecnologia de veículos autônomos inteligentes.👏🏻👏🏻👏🏻 Camila Bezerra  

Florian Palatini Alfredo Pastor Tella Ulrich M.  

Edu BANZATO
IMAM
#intralogistics #automation #technology #lean

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The Battle

Jesica Chavez 🤖🎙️

Eduardo BANZATO

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taplio

The Battle

Jesica Chavez 🤖🎙️

Eduardo BANZATO

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Jesica Chavez 🤖🎙️'s LinkedIn Performance

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