RoboSuccess

CEO and Founder

Humanoids Summit

VP of Marketing

Duckietown

As the Head of Growth at Duckietown, I spearhead strategic initiatives aimed at driving business expansion and enhancing market penetration. My role involves a dynamic combination of data-driven marketing strategies, user acquisition, and partnership development to foster scalable growth. I focus on identifying and capitalizing on new opportunities to increase our customer base and strengthen our brand presence in the autonomous vehicle learning environment. By leveraging innovative outreach techniques, I ensure that Duckietown not only reaches but exceeds its growth objectives, maintaining its position at the forefront of educational robotics.

Head of Customer Success

Daily Connect

As a leader, my responsibility is to oversee the overall customer satisfaction of the company. This role involves strategizing and implementing processes that improve customer interactions and experiences across all touchpoints. My goal is to create a department and various strategies to help us understand customer needs and expectations, analyze feedback, and coordinate with different departments to ensure a cohesive and positive customer journey. I am working on monitoring and improving the performance metrics, leading customer experience teams, and staying abreast of market trends to drive improvements in service quality, customer retention, and brand loyalty for our different products.

Chief of Growth

The Latina Success

As a passionate advocate for diversity in tech, our team is dedicated to promoting and supporting Latinos in the industry. We strive to educate and empower the Hispanic community with effective strategies for success in Customer Success. Join us in our mission to create a more inclusive and equitable tech landscape for all.

Founder

Formant

As the first Customer Success Manager, I played a pivotal role in shaping and driving the success of our organization. I strategically developed and implemented various initiatives to enhance our services and pave the way for a successful market launch. Being the pioneer CSM, I established best practices and procedures that became the foundation for our customer success department.

Principal Customer Success Manager

Blue Ocean Robotics

Throughout my time at Blue Ocean Robotics (BOR), I prioritized providing exceptional services to customers by meeting their needs and ensuring their satisfaction. I served as a voice of the customer, communicating their feedback and requirements to Marketing, Sales, and Product Development teams.

Senior Customer Success Manager (Americas Region)

Genius Plaza

During my tenure, I successfully established and oversaw the development of the Customer Success and Customer Service departments, playing a pivotal role in their creation and growth. As a leader, I implemented effective strategies to ensure the success of our customers and drive the company's Go-to-Market initiatives.

Head of Customer Happiness at Genius Plaza

Plataformai

As a key member of the team, I played a pivotal role in the successful implementation of our software solutions for clients. By providing exceptional service and acting as a trusted consultant, I assisted clients in improving their administrative processes and achieving their goals. I effectively managed a portfolio of over 100 customer relationships, working closely with them to create efficient workflows and enhance their procedures.

Lead of Implementation

Robot GDL

As a pivotal team member, I assumed a leadership role in overseeing the operations of sales, marketing, and customer experience departments, driving their success and ensuring seamless operations. I spearheaded impactful sales campaigns that yielded significant results, positioning the company for growth and prosperity.

Director of Customer Operations

Aligning technology, humans, robots, and business | Chief Customer Officer | Technology, SaaS, RaaS and Robotics Expert | Startup Advisor | Women in Tech Advocate | Latinos in Tech Mentor

As a proud Latina with over 15 years of experience leading Customer Success and Growth teams across high-tech startups, I bring a unique perspective shaped by my heritage and professional journey. My background as an Industrial Engineer and current pursuit of an MBA provides me with the strategic and analytical skills necessary for scaling businesses and identifying market fit.

Throughout my career, I’ve had the privilege of working with diverse teams to cultivate customer-centric cultures and drive operational efficiency. I specialize in guiding companies through various growth stages by implementing Customer Success frameworks tailored to their unique needs. My passion lies in helping founders and executives understand the vital role Customer Success plays in achieving sustainable growth.

As a member of the Women in Robotics community, I am dedicated to empowering women in tech and mentoring fellow Latinas to pursue careers in STEM. Most recently, I founded The Latina Success, an agency that supports companies' Customer Success initiatives by providing fractional services designed to optimize customer engagement and retention strategies.

Jesica Chavez 🤖🎙️

Happy International Humanoid Day!

Celebrating this day at the best event with the best community ever!

Humanoids Summit

#HumanoidsSummit #Humanoids #AI #Robots4Good

The day has finally arrived! The Humanoids Summit kicks off today, and I can’t wait to reconnect with familiar faces and meet the amazing robots coming to life on our stage.

Humanoids Summit 
#Humanoidssummit #robots4good

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What an incredible way to close out the year—an outstanding event surrounded by inspiring people. The Humanoids Summit Silicon Valley 2025 brought together more than 2,000 attendees and showcased just how far this industry has come. I’m truly proud to be part of this community and to witness these advancements firsthand. Already looking forward to what 2026 will bring.

Jeff Frick Kimate Richards Modar Alaoui Marya Unwala Lisa Her Duk Chun Jeff Burnstein Jeff Pittelkow Niv Sundaram Roy Zorba Lorenzo Juncaj Evan Wineland Aadeel Akhtar, PhD

#HumanoidsSummit #EndoftheYear #Robotics #AI

🚀 Check out the latest release from ObotX - open source universal robots!

The team has launched a new open-source Mobile Manipulator repository featuring the MORPH Series—two parallel-manipulator configurations on an omnidirectional base, all running in the simple Google DeepMind MuJoCo interface. Anyone can download, simulate, and experiment with the system.
What stands out is ObotX’s focus on radical affordability (estimated ~$1,500 build cost vs. ~$35,000 industrial systems) and their commitment to keeping the design open for personal and research use. The project is also rooted in a social mission: using accessible robotics to reduce hazardous labor and create pathways away from child labor worldwide

Repo 🔗 https://lnkd.in/dqDRWnZ7

#Humanoids #AI #Robotics #Simulation #OpenSource

Happy Thanksgiving to all my amazing community! 🧡

I officially started celebrating Thanksgiving 12 years ago when I moved to the United States, and every year it reminds me how much I have to be grateful for.

I’m thankful for this incredible journey, for the friendships I’ve built along the way, and for being part of such an inspiring community. I feel truly lucky to work on meaningful projects and collaborate with incredible companies and people.

Wishing you all a warm and joyful Thanksgiving!

#HappyThanksgiving #Thankful #Grateful #LatinainTech

Did you see those moves from Booster Robotics? 
As someone who loves dancing, I’m secretly hoping I get my moment to dance with him at the Humanoids Summit. 🤖💃

#HumanoidsSummit #Humanoids #PhysicalAI #WomeninRobotics

A human-inspired neck for humanoids, what a fascinating work!

Could this unlock new use cases for medical applications as well?

While many still criticize the humanoid boom, I see a different reality: these systems are evolving to support a wide range of use cases, some more meaningful than others, including advancing healthcare and medical research.

#Humanoids #AI #PhysicalAI #WomeninRobotics

The Humanoids Summit is returning to Silicon Valley, and the excitement is growing! We're almost at a sell-out, so if you don't want to miss this year-end event, be sure to reserve your spot today. 

#HumanoidsSummit #SiliconValley #AI #EmbodiedAI

https://lnkd.in/gRWHEVuJ

Open article: Humanoids Summit Returns to Silicon Valley by businesswire.com

Humanoids Summit Returns to Silicon Valley

Good morning from the beautiful UP Michigan! 

Before the holiday rush begins, give yourself a midweek pause. Gratitude grow in the moment we used to stop and notice.

#wednesdaywisdom #startuplife #womeninrobotics #gratitude

INTRA-LOG Expo South America

Brand Ambassador

IMAM

- 35 years of professional experience in Supply Chain, Operational Excellence and Corporate Education;
- Chair of IMAM - Material Handling and Warehousing Institute (2006 - 2012);
- Chair of Several Manufacturing and Supply Chain Summit in Brazil;
- INTRA-LOG Ambassador - the biggest Intralogistics and Automation exhibition in South America;
- Head of several international technical study missions over 50 different companies in different countries such as Japan, Singapore, Germany, France, England, Italy, United States, Canada and Mexico.
- Managed industrial and logistics projects for more than 300 companies in Brazil and Latin America (Argentina, Uruguay and Mexico).
- Author: + 10 books and + 50 courses to the Brazilian market.
- Mentor of several Supply Chain and Operational Excellence Academy for many companies in Brazil.

Director

Gerenciamento de equipes nas atividades de pesquisar, desenvolver e implementar soluções às necessidades de nossos clientes

Consulting Manager

Pesquisar, desenvolver e implementar soluções voltadas às necessidades de nossos clientes.

Logistics and Lean Manufacturing Engineer

Faculdade SENAI Fatesg

Professor de MBA

Fundação Dom Cabral

Professor de Pós Graduação

Universidade Federal de Minas Gerais

Universidade Presbiteriana Mackenzie

ZF Group

Industrial Engineer (Intern)

Diretor, Grupo IMAM e Embaixador da INTRA-LOG EXPO (Supply Chain + Logística + Intralogística / TOC + LEAN + 6 Sigma / Tecnologia / Educação Corporativa), ✨TOP 50✨ Excelência Operacional + Smart Logistics

- IMAM Group Director;
- 35 years of professional experience in Supply Chain, Manufacturing and People Development;
- IMAM Institute Chairman (2006 - 2012);
- MOVIMAT Director (2008 - 2012) - the biggest logistics exhibition in South America;
- Brazilian Manufacturing and Brazilian Supply Chain and Logistics Summit Chairman;
- Head and member of several technical study missions, visiting over 100 different companies at countries such as Japan, Singapore, Germany, France, England, Italy, United States, Canada and Mexico.
- Managed industrial and logistics projects for more than 300 companies in Brazil and Latin America (Argentina, Uruguay and Mexico).
- Coordinated several research and Corporate Educational Academy on the Brazilian market;
- 45 IMAM Trainning Courses author (People Development, Supply Chain and Manufacturing).

Books author and co-author, including:

1 - Information Technology Applied to Logistics;
2 - SETUP - Quick Changeover (with Reinaldo Moura);
3 - Materials Handling and Storage Equipment (with Reinaldo Moura);
4 - Intralogistics Automation;
5 - Warehouse Project (with Luiz Roberto Fonseca);
6 - Logistics and Industrial Management;
7 - Mentoring in Logistics;
8 - News in Logistics (IMAM);
9 - News in Supply Chain (IMAM);
10 - News in Manufacturing (IMAM);
11 - Basics Intralogistics Concepts (IMAM);
12 - WMS - Warehouse Management System;
 
Books Technical Review:
1 - RFID System (Manish Bhuptani / Shahram Moradpour);
2 - Quantitative Methods applied to Intralogistics (Robert J. Graves);
3 - Systematic Logistics Network Planning (Chandra S. Natarajan and Lee Hales);
4 - Order Picking (Reinaldo Moura).

International specialization programs:
- Kaizen Blitz Methodology (Kaizen Institute);
- Jonah's Course (Avraham Goldratt Institute);
- SLP - Systematic Layout Planning (Richard Muther);
- Value and Engineering Analysis (Total Cost Management Methodology);
- 3 international annual congress from APICS and 2 from CSCMP;
- 6 Study Mission to Japan (visiting over 50 companies);
- 6 Supply Chain and Operational Excellence Congress (USA, Germany, United Kingdon and Italy);
- “OH-Cards” People Development (Moritz Egetmeyer - Germany).

Eduardo BANZATO

🎭 ARTISTS OF THE FLOW 🔀 

Na intralogística, conveyor sem design é só movimento. Com design, vira fluxo contínuo e resultado. ✅

Designers de sistemas de intralogística (conveyors, sorters, karakuri etc.) apresentam a sua arte por todo mundo. 🌎

É inspirador ver como diferentes ideias ajudam a inverter, sequenciar, temporizar e transformar o fluxo de materiais. 💡 

Parafusos de distribuição, por exemplo, possibilitam linhas mais suaves e eficientes.

Destaque para Mohammad Safarabadi  
Insight do amigo Florian Palatini 
Dica para Guilherme Lins BANZATO  

Edu BANZATO
IMAM
#intralogistics #automation #technology

Diretor IMAM e Embaixador INTRA-LOG South America (Supply Chain + Logística + Intralogística / TOC + LEAN + 6 Sigma / Tecnologia / Educação Corporativa), ✨Palestrante em Smart Logistics e Excelência Operacional

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