Aligning technology, humans, robots, and business | Chief Customer Officer | Technology, SaaS, RaaS and Robotics Expert | Startup Advisor | Women in Tech Advocate | Latinos in Tech Mentor

As a proud Latina with over 15 years of experience leading Customer Success and Growth teams across high-tech startups, I bring a unique perspective shaped by my heritage and professional journey. My background as an Industrial Engineer and current pursuit of an MBA provides me with the strategic and analytical skills necessary for scaling businesses and identifying market fit.

Throughout my career, I’ve had the privilege of working with diverse teams to cultivate customer-centric cultures and drive operational efficiency. I specialize in guiding companies through various growth stages by implementing Customer Success frameworks tailored to their unique needs. My passion lies in helping founders and executives understand the vital role Customer Success plays in achieving sustainable growth.

As a member of the Women in Robotics community, I am dedicated to empowering women in tech and mentoring fellow Latinas to pursue careers in STEM. Most recently, I founded The Latina Success, an agency that supports companies' Customer Success initiatives by providing fractional services designed to optimize customer engagement and retention strategies.

Jesica Chavez 🤖🎙️

Very excited to finally have this book in my hands 🙌

Thank you, Oliver Mitchell — I can’t wait to dive in.

What makes it even better? It features interviews with some of my favorite entrepreneurs and builders in robotics, including:
 Helen Greiner, Erik Nieves, Ryan Gariepy, Andrea L. Thomaz, Charlie Andersen, Daniel Theobald Nic Radford, Claus Risager, among others.

If you’re looking to truly understand what it takes to build a startup in Robotics and AI—from vision to execution—this is a must-read.

👉 http://bit.ly/4qUQEFt

#Robotics #AI #Startups #Book #WomeninRoboticsandAI

A video circulating online shows a robot stepping in as a shelving unit began tipping toward a young girl. The #robot moved into position, helping block the fall just long enough for adults to pull the child away—prompting many to claim the robot rescued her.

According to the company, the robot wasn’t programmed for rescue behavior. Why it reacted at that moment is still unclear.

So what do you think?
#Autonomous sensor-driven reaction? #Teleop? Or a safety behavior triggered more often than we realize?

Sometimes the most interesting moments in robotics happen outside the lab.

Robots for Rent Aren’t a Trend — They’re Infrastructure
The surge in robot rentals has sparked the launch of BOTSHARE, China’s first open robot leasing platform. That’s a strong signal for the robotics industry.

What began as entertainment and gala demos is now expanding into retail, security, industrial pilots, warehouses, and hospitality—robots are entering real workflows faster than expected.

Why it matters 👇
Robot-as-a-Service (RaaS) platforms are connecting:
- Manufacturers
- Rental operators
- Creators & integrators

Without this ecosystem layer, adoption stays fragmented.

China is showing what happens when access beats ownership.

How fast can other markets catch up?

https://lnkd.in/dyYVqgTh

#RaaS #robotics #Robots #WomeninRobotics

Alt-Bionics, Inc. is transforming prosthetics—and shaping the future of humanoid robotics—with truly cutting-edge work.

We had the privilege of a behind-the-scenes tour guided by Ryan Saavedra, showing Sofia how the hands are designed and built—and the real-world impact robotics can have. She was thrilled to see the hand featured in one of her favorite shows, Wednesday.

Thank you, Ryan Saavedra, for welcoming us and for the inspiring experience. This visit reaffirmed something I deeply believe: to inspire the next generation, they need to meet champions—and get hands-on.

#Dextery #Robotics #EmbodiedAI #WomeninRobotics

You’ve built the future. But the future doesn’t sell itself — not without a system. Behind every successful robotics company is a marketing engine that turns innovation into obsession.

Open article: If your robot can't sell, it's just a toy. by Robo Success • 2 min read

If your robot can't sell, it's just a toy.

As a Latina in #robotics, this episode is personal.

For too long, advanced robotics has felt “out of reach” for #LATAM

This conversation proves the opposite.
From the first advanced humanoid robot implemented in Colombia to real-world adoption by universities and SMEs, this episode shows how LATAM companies are not just adopting robotics—they’re shaping its future.
Robotics isn’t about replacing people.

It’s about empowering talent, increasing opportunity, and building solutions that work for our region.

This is why telling these stories matters.

This is why LATAM belongs in the global robotics conversation.

Thank you Mario Arbulu & Eusebio Mercado

📺 Watch on YouTube: https://lnkd.in/ejeiU-fs
 🎧 Listen on Spotify: https://lnkd.in/eQQRwuMR

📢 THE ROBO SUCCESS PODCAST IS LIVE!

🎙️ Episode 01: How to Empower LATAM Integrating Robotics

The #roboticsrevolution isn't coming, it's already here. In our very first episode, we explore how Latin America can lead the global shift in robotics and automation.

🔍 Featuring expert insights from:
 Eusebio Mercado: Robotics Strategist
 Mario Arbulu: Tech Leader & Innovation Advocate
 Hosted by Jesica Chavez: Founder of Robo Success

What you'll learn:
 - How #robotics can scale business impact in LATAM
 - What’s holding companies back, and how to fix it
 - The human side of robotic transformation

📺 Watch on YouTube: https://lnkd.in/ejeiU-fs
 🎧 Listen on Spotify: https://lnkd.in/eQQRwuMR

Let’s build the future, one episode at a time.

Next stop: Tokyo. Are you in?

#HumanoidsSummit #Humanoids #EmbodiedAI

📍 Tokyo | 🗓 May 28–29, 2026
Registration is officially OPEN for the Humanoids Summit Tokyo 2026.
If you’re building, investing in, or deploying humanoids—this is where you need to be.

Grab your ticket!
www.humanoidssummit.com
#HumanoidsSummit #HumanoidsRobots #Robotics #EmbodiedAI

I see so many incredible #robotics and #AI products held back by one thing:
 a website that doesn’t tell the story properly.

Your website is often the first investor pitch and the first sales conversation—even before you’re in the room.
At Robo Success, we help high-tech teams design websites that communicate value, not just features.

If this resonates, feel free to reach out.

#Robots #Startups #Website

⚠️ You have 10 seconds.
That's all the time your robotics website has to build trust — or lose it forever.

Robotics products live or die based on perceived credibility. And in B2B, if your site doesn't look the part, no one's staying to explore what you actually do. So what makes visitors instantly trust your robotics brand? We broke it down.

💡 In our latest article, we reveal the critical web design elements that activate trust, attention, and authority — within seconds.

👉 Read now: https://lnkd.in/eSAdpFS9

If your robotics site isn't converting, this is your wake-up call.

When a robotics company connects to identity, it becomes more than tech; it becomes a symbol.

Building brands people believe in, not just products they admire.

Read more in our latest Newsletter.

#Newsletter #Branding #Robotics #Startups

View newsletter: The Robotics Growth Brief

Open article: You don’t need more followers. You need a tribe. by Robo Success • 1 min read

You don’t need more followers. You need a tribe.

HowToRobot

Head of Platform Sourcing Services

Head of Partner Program 

Head Of Sales

Gain & Co

Project Coordinator

Brødrene Hartmann A/S

Reporting to European Procurement Director 

Time limited part-time position for projects and to handover to successors 
         - BI reporting development for Global Procurement Team 
         - Solving a difficult category situation before leaving 
         - Analysis assignments 
As senior member of the Global Procurement Team, handing over knowledge, training and coaching new colleagues. 
Travel across European sites supporting the European Procurement Director in daily operational tasks

Purchaser / Category Management

Hartmann Hungary Kft.

Reported to European Procurement Director (HQ)

- From 2011 fall: Member of Global Procurement Team for the Hartmann Group, bridging between HQ and procurement and the local organization
- Category responsible across 3 factories for certain key BOM categories
- Responsible for corporate cost saving projects
- Defining and implementing procurement procedures in the organization (cross-organizational procurement team and processes being newly established and implemented) 
- As senior purchaser I kept previous responsibilities as well
- Tender management 
- Key role at implementing product customization project across European Operations 
                - responsible for procurement side, process development

Being part of the professionalization of the Procurement Team. Using the leverage of the Hartmann Group at tenders on European level, as well creating central contracts were part of the biggest achievements. 
Managing key scarce raw material in a delicate market, as well as significant savings at key categories.

Purchaser / Category Responsible 

Reporting to local Supply Chain Manager 

Responsible for main raw material categories, purchases and contracting.
Optimizing procurement processes.
- Tendering processes
- Contract negotiations
- Savings projects related to several categories
- Ensuring legal compliance of contracts and procedures
- Supplier evaluation and -auditing 
- Maintaining relations to internal stakeholders
- Daily operational issues vis-a-vis suppliers

Purchaser

Reported to COO directly 

- Transition period after changing local Management 
- Liaison between HQ and local organization during transition 
- Responsible for communication and confidential management related matters (internally, externally) 
- Responsible for task management for local management team in transition period 
- Onboarding new Managing Director

Executive Assistant To Chief Operations Officer

Reported to Managing Director 

- People management, reception and cleaning staff
- Communication, PR, marketing and CSR activities
- External relations: the local municipality, authorities and ITDH regarding subsidies and permits
- In charge of events (marketing and PR events, family days), customer meetings (procurement, preparation and execution)
- Hartmann "Cultural Ambassador" from Hungary
- Daily assistance to Managing Director
- Organizing Family Day at the company for more than 1500 people (whole day program for employees and their family members)

Executive Assistant to Managing Director

MIRAE Hungary Kft

Member of the Management Team. Responsible for Public Relations, permits, lobby activities, events and immigration matters. Reported to Managing Director. 

- Relations with the local municipality, authorities and ITDH (Government Investment Agency)
- Communication responsible (internal, external)
- Member of MGMT Team at Industrial Park Association (we contracted for services together with the other companies -all together 9 factories at local industrial park)
- Member of the Industrial Park Magazine responsible editor team (the Magazine had been issued for 18.000 employees at the local industrial park)
- "Company Day" event organizing (600 employees and their family members -over 1500 people)

Received contribution award from CEO

General Affairs Assistant Manager

TNT Express

-	TNT representative at NOKIA factory in Komárom

delivery coordinator

With more than 12 years of experience in purchasing, category management, and procurement, I am a seasoned professional with a broad background and network in the industry. I have successfully managed a wide range of categories, including services, production and non-production materials, machinery and automation equipment, and indirect procurement. I have also developed and implemented processes and tools for managing tenders, supplier evaluation and development, and auditing.

I have worked across 17 countries and cultures, demonstrating cultural understanding and negotiation skills. I have a high energy level, an outgoing personality, and a people-minded approach. I am good at establishing and maintaining relationships, handling multiple tasks and deadlines, and knowing when to stay firm and when to give in. 
I am currently leading the partner program at #HowToRobot, where I am responsible for creating and managing strategic partnerships with various organizations and stakeholders in the robotics field. 
My mission is to leverage my expertise and network to expand the reach and impact of #HowToRobot, and to support the growth and innovation of the robotics industry.

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Jesica Chavez 🤖🎙️

Erzsébet Pap-Tolstrup

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