RoboSuccess

CEO and Founder

Humanoids Summit

VP of Marketing

Duckietown

As the Head of Growth at Duckietown, I spearhead strategic initiatives aimed at driving business expansion and enhancing market penetration. My role involves a dynamic combination of data-driven marketing strategies, user acquisition, and partnership development to foster scalable growth. I focus on identifying and capitalizing on new opportunities to increase our customer base and strengthen our brand presence in the autonomous vehicle learning environment. By leveraging innovative outreach techniques, I ensure that Duckietown not only reaches but exceeds its growth objectives, maintaining its position at the forefront of educational robotics.

Head of Customer Success

Daily Connect

As a leader, my responsibility is to oversee the overall customer satisfaction of the company. This role involves strategizing and implementing processes that improve customer interactions and experiences across all touchpoints. My goal is to create a department and various strategies to help us understand customer needs and expectations, analyze feedback, and coordinate with different departments to ensure a cohesive and positive customer journey. I am working on monitoring and improving the performance metrics, leading customer experience teams, and staying abreast of market trends to drive improvements in service quality, customer retention, and brand loyalty for our different products.

Chief of Growth

The Latina Success

As a passionate advocate for diversity in tech, our team is dedicated to promoting and supporting Latinos in the industry. We strive to educate and empower the Hispanic community with effective strategies for success in Customer Success. Join us in our mission to create a more inclusive and equitable tech landscape for all.

Founder

Formant

As the first Customer Success Manager, I played a pivotal role in shaping and driving the success of our organization. I strategically developed and implemented various initiatives to enhance our services and pave the way for a successful market launch. Being the pioneer CSM, I established best practices and procedures that became the foundation for our customer success department.

Principal Customer Success Manager

Blue Ocean Robotics

Throughout my time at Blue Ocean Robotics (BOR), I prioritized providing exceptional services to customers by meeting their needs and ensuring their satisfaction. I served as a voice of the customer, communicating their feedback and requirements to Marketing, Sales, and Product Development teams.

Senior Customer Success Manager (Americas Region)

Genius Plaza

During my tenure, I successfully established and oversaw the development of the Customer Success and Customer Service departments, playing a pivotal role in their creation and growth. As a leader, I implemented effective strategies to ensure the success of our customers and drive the company's Go-to-Market initiatives.

Head of Customer Happiness at Genius Plaza

Plataformai

As a key member of the team, I played a pivotal role in the successful implementation of our software solutions for clients. By providing exceptional service and acting as a trusted consultant, I assisted clients in improving their administrative processes and achieving their goals. I effectively managed a portfolio of over 100 customer relationships, working closely with them to create efficient workflows and enhance their procedures.

Lead of Implementation

Robot GDL

As a pivotal team member, I assumed a leadership role in overseeing the operations of sales, marketing, and customer experience departments, driving their success and ensuring seamless operations. I spearheaded impactful sales campaigns that yielded significant results, positioning the company for growth and prosperity.

Director of Customer Operations

Aligning technology, humans, robots, and business | Chief Customer Officer | Technology, SaaS, RaaS and Robotics Expert | Startup Advisor | Women in Tech Advocate | Latinos in Tech Mentor

As a proud Latina with over 15 years of experience leading Customer Success and Growth teams across high-tech startups, I bring a unique perspective shaped by my heritage and professional journey. My background as an Industrial Engineer and current pursuit of an MBA provides me with the strategic and analytical skills necessary for scaling businesses and identifying market fit.

Throughout my career, I’ve had the privilege of working with diverse teams to cultivate customer-centric cultures and drive operational efficiency. I specialize in guiding companies through various growth stages by implementing Customer Success frameworks tailored to their unique needs. My passion lies in helping founders and executives understand the vital role Customer Success plays in achieving sustainable growth.

As a member of the Women in Robotics community, I am dedicated to empowering women in tech and mentoring fellow Latinas to pursue careers in STEM. Most recently, I founded The Latina Success, an agency that supports companies' Customer Success initiatives by providing fractional services designed to optimize customer engagement and retention strategies.

Jesica Chavez 🤖🎙️

Happy International Humanoid Day!

Celebrating this day at the best event with the best community ever!

Humanoids Summit

#HumanoidsSummit #Humanoids #AI #Robots4Good

The day has finally arrived! The Humanoids Summit kicks off today, and I can’t wait to reconnect with familiar faces and meet the amazing robots coming to life on our stage.

Humanoids Summit 
#Humanoidssummit #robots4good

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What an incredible way to close out the year—an outstanding event surrounded by inspiring people. The Humanoids Summit Silicon Valley 2025 brought together more than 2,000 attendees and showcased just how far this industry has come. I’m truly proud to be part of this community and to witness these advancements firsthand. Already looking forward to what 2026 will bring.

Jeff Frick Kimate Richards Modar Alaoui Marya Unwala Lisa Her Duk Chun Jeff Burnstein Jeff Pittelkow Niv Sundaram Roy Zorba Lorenzo Juncaj Evan Wineland Aadeel Akhtar, PhD

#HumanoidsSummit #EndoftheYear #Robotics #AI

🚀 Check out the latest release from ObotX - open source universal robots!

The team has launched a new open-source Mobile Manipulator repository featuring the MORPH Series—two parallel-manipulator configurations on an omnidirectional base, all running in the simple Google DeepMind MuJoCo interface. Anyone can download, simulate, and experiment with the system.
What stands out is ObotX’s focus on radical affordability (estimated ~$1,500 build cost vs. ~$35,000 industrial systems) and their commitment to keeping the design open for personal and research use. The project is also rooted in a social mission: using accessible robotics to reduce hazardous labor and create pathways away from child labor worldwide

Repo 🔗 https://lnkd.in/dqDRWnZ7

#Humanoids #AI #Robotics #Simulation #OpenSource

Happy Thanksgiving to all my amazing community! 🧡

I officially started celebrating Thanksgiving 12 years ago when I moved to the United States, and every year it reminds me how much I have to be grateful for.

I’m thankful for this incredible journey, for the friendships I’ve built along the way, and for being part of such an inspiring community. I feel truly lucky to work on meaningful projects and collaborate with incredible companies and people.

Wishing you all a warm and joyful Thanksgiving!

#HappyThanksgiving #Thankful #Grateful #LatinainTech

Did you see those moves from Booster Robotics? 
As someone who loves dancing, I’m secretly hoping I get my moment to dance with him at the Humanoids Summit. 🤖💃

#HumanoidsSummit #Humanoids #PhysicalAI #WomeninRobotics

A human-inspired neck for humanoids, what a fascinating work!

Could this unlock new use cases for medical applications as well?

While many still criticize the humanoid boom, I see a different reality: these systems are evolving to support a wide range of use cases, some more meaningful than others, including advancing healthcare and medical research.

#Humanoids #AI #PhysicalAI #WomeninRobotics

The Humanoids Summit is returning to Silicon Valley, and the excitement is growing! We're almost at a sell-out, so if you don't want to miss this year-end event, be sure to reserve your spot today. 

#HumanoidsSummit #SiliconValley #AI #EmbodiedAI

https://lnkd.in/gRWHEVuJ

Open article: Humanoids Summit Returns to Silicon Valley by businesswire.com

Humanoids Summit Returns to Silicon Valley

Good morning from the beautiful UP Michigan! 

Before the holiday rush begins, give yourself a midweek pause. Gratitude grow in the moment we used to stop and notice.

#wednesdaywisdom #startuplife #womeninrobotics #gratitude

HowToRobot

Head of Platform Sourcing Services

Head of Partner Program 

Head Of Sales

Gain & Co

Project Coordinator

Brødrene Hartmann A/S

Reporting to European Procurement Director 

Time limited part-time position for projects and to handover to successors 
         - BI reporting development for Global Procurement Team 
         - Solving a difficult category situation before leaving 
         - Analysis assignments 
As senior member of the Global Procurement Team, handing over knowledge, training and coaching new colleagues. 
Travel across European sites supporting the European Procurement Director in daily operational tasks

Purchaser / Category Management

Hartmann Hungary Kft.

Reported to European Procurement Director (HQ)

- From 2011 fall: Member of Global Procurement Team for the Hartmann Group, bridging between HQ and procurement and the local organization
- Category responsible across 3 factories for certain key BOM categories
- Responsible for corporate cost saving projects
- Defining and implementing procurement procedures in the organization (cross-organizational procurement team and processes being newly established and implemented) 
- As senior purchaser I kept previous responsibilities as well
- Tender management 
- Key role at implementing product customization project across European Operations 
                - responsible for procurement side, process development

Being part of the professionalization of the Procurement Team. Using the leverage of the Hartmann Group at tenders on European level, as well creating central contracts were part of the biggest achievements. 
Managing key scarce raw material in a delicate market, as well as significant savings at key categories.

Purchaser / Category Responsible 

Reporting to local Supply Chain Manager 

Responsible for main raw material categories, purchases and contracting.
Optimizing procurement processes.
- Tendering processes
- Contract negotiations
- Savings projects related to several categories
- Ensuring legal compliance of contracts and procedures
- Supplier evaluation and -auditing 
- Maintaining relations to internal stakeholders
- Daily operational issues vis-a-vis suppliers

Purchaser

Reported to COO directly 

- Transition period after changing local Management 
- Liaison between HQ and local organization during transition 
- Responsible for communication and confidential management related matters (internally, externally) 
- Responsible for task management for local management team in transition period 
- Onboarding new Managing Director

Executive Assistant To Chief Operations Officer

Reported to Managing Director 

- People management, reception and cleaning staff
- Communication, PR, marketing and CSR activities
- External relations: the local municipality, authorities and ITDH regarding subsidies and permits
- In charge of events (marketing and PR events, family days), customer meetings (procurement, preparation and execution)
- Hartmann "Cultural Ambassador" from Hungary
- Daily assistance to Managing Director
- Organizing Family Day at the company for more than 1500 people (whole day program for employees and their family members)

Executive Assistant to Managing Director

MIRAE Hungary Kft

Member of the Management Team. Responsible for Public Relations, permits, lobby activities, events and immigration matters. Reported to Managing Director. 

- Relations with the local municipality, authorities and ITDH (Government Investment Agency)
- Communication responsible (internal, external)
- Member of MGMT Team at Industrial Park Association (we contracted for services together with the other companies -all together 9 factories at local industrial park)
- Member of the Industrial Park Magazine responsible editor team (the Magazine had been issued for 18.000 employees at the local industrial park)
- "Company Day" event organizing (600 employees and their family members -over 1500 people)

Received contribution award from CEO

General Affairs Assistant Manager

TNT Express

-	TNT representative at NOKIA factory in Komárom

delivery coordinator

With more than 12 years of experience in purchasing, category management, and procurement, I am a seasoned professional with a broad background and network in the industry. I have successfully managed a wide range of categories, including services, production and non-production materials, machinery and automation equipment, and indirect procurement. I have also developed and implemented processes and tools for managing tenders, supplier evaluation and development, and auditing.

I have worked across 17 countries and cultures, demonstrating cultural understanding and negotiation skills. I have a high energy level, an outgoing personality, and a people-minded approach. I am good at establishing and maintaining relationships, handling multiple tasks and deadlines, and knowing when to stay firm and when to give in. 
I am currently leading the partner program at #HowToRobot, where I am responsible for creating and managing strategic partnerships with various organizations and stakeholders in the robotics field. 
My mission is to leverage my expertise and network to expand the reach and impact of #HowToRobot, and to support the growth and innovation of the robotics industry.

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Jesica Chavez 🤖🎙️

Erzsébet Pap-Tolstrup

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Erzsébet Pap-Tolstrup

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