RoboSuccess

CEO and Founder

Humanoids Summit

VP of Marketing

Duckietown

As the Head of Growth at Duckietown, I spearhead strategic initiatives aimed at driving business expansion and enhancing market penetration. My role involves a dynamic combination of data-driven marketing strategies, user acquisition, and partnership development to foster scalable growth. I focus on identifying and capitalizing on new opportunities to increase our customer base and strengthen our brand presence in the autonomous vehicle learning environment. By leveraging innovative outreach techniques, I ensure that Duckietown not only reaches but exceeds its growth objectives, maintaining its position at the forefront of educational robotics.

Head of Customer Success

Daily Connect

As a leader, my responsibility is to oversee the overall customer satisfaction of the company. This role involves strategizing and implementing processes that improve customer interactions and experiences across all touchpoints. My goal is to create a department and various strategies to help us understand customer needs and expectations, analyze feedback, and coordinate with different departments to ensure a cohesive and positive customer journey. I am working on monitoring and improving the performance metrics, leading customer experience teams, and staying abreast of market trends to drive improvements in service quality, customer retention, and brand loyalty for our different products.

Chief of Growth

The Latina Success

As a passionate advocate for diversity in tech, our team is dedicated to promoting and supporting Latinos in the industry. We strive to educate and empower the Hispanic community with effective strategies for success in Customer Success. Join us in our mission to create a more inclusive and equitable tech landscape for all.

Founder

Formant

As the first Customer Success Manager, I played a pivotal role in shaping and driving the success of our organization. I strategically developed and implemented various initiatives to enhance our services and pave the way for a successful market launch. Being the pioneer CSM, I established best practices and procedures that became the foundation for our customer success department.

Principal Customer Success Manager

Blue Ocean Robotics

Throughout my time at Blue Ocean Robotics (BOR), I prioritized providing exceptional services to customers by meeting their needs and ensuring their satisfaction. I served as a voice of the customer, communicating their feedback and requirements to Marketing, Sales, and Product Development teams.

Senior Customer Success Manager (Americas Region)

Genius Plaza

During my tenure, I successfully established and oversaw the development of the Customer Success and Customer Service departments, playing a pivotal role in their creation and growth. As a leader, I implemented effective strategies to ensure the success of our customers and drive the company's Go-to-Market initiatives.

Head of Customer Happiness at Genius Plaza

Plataformai

As a key member of the team, I played a pivotal role in the successful implementation of our software solutions for clients. By providing exceptional service and acting as a trusted consultant, I assisted clients in improving their administrative processes and achieving their goals. I effectively managed a portfolio of over 100 customer relationships, working closely with them to create efficient workflows and enhance their procedures.

Lead of Implementation

Robot GDL

As a pivotal team member, I assumed a leadership role in overseeing the operations of sales, marketing, and customer experience departments, driving their success and ensuring seamless operations. I spearheaded impactful sales campaigns that yielded significant results, positioning the company for growth and prosperity.

Director of Customer Operations

Aligning technology, humans, robots, and business | Chief Customer Officer | Technology, SaaS, RaaS and Robotics Expert | Startup Advisor | Women in Tech Advocate | Latinos in Tech Mentor

As a proud Latina with over 15 years of experience leading Customer Success and Growth teams across high-tech startups, I bring a unique perspective shaped by my heritage and professional journey. My background as an Industrial Engineer and current pursuit of an MBA provides me with the strategic and analytical skills necessary for scaling businesses and identifying market fit.

Throughout my career, I’ve had the privilege of working with diverse teams to cultivate customer-centric cultures and drive operational efficiency. I specialize in guiding companies through various growth stages by implementing Customer Success frameworks tailored to their unique needs. My passion lies in helping founders and executives understand the vital role Customer Success plays in achieving sustainable growth.

As a member of the Women in Robotics community, I am dedicated to empowering women in tech and mentoring fellow Latinas to pursue careers in STEM. Most recently, I founded The Latina Success, an agency that supports companies' Customer Success initiatives by providing fractional services designed to optimize customer engagement and retention strategies.

Jesica Chavez 🤖🎙️

Happy International Humanoid Day!

Celebrating this day at the best event with the best community ever!

Humanoids Summit

#HumanoidsSummit #Humanoids #AI #Robots4Good

The day has finally arrived! The Humanoids Summit kicks off today, and I can’t wait to reconnect with familiar faces and meet the amazing robots coming to life on our stage.

Humanoids Summit 
#Humanoidssummit #robots4good

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What an incredible way to close out the year—an outstanding event surrounded by inspiring people. The Humanoids Summit Silicon Valley 2025 brought together more than 2,000 attendees and showcased just how far this industry has come. I’m truly proud to be part of this community and to witness these advancements firsthand. Already looking forward to what 2026 will bring.

Jeff Frick Kimate Richards Modar Alaoui Marya Unwala Lisa Her Duk Chun Jeff Burnstein Jeff Pittelkow Niv Sundaram Roy Zorba Lorenzo Juncaj Evan Wineland Aadeel Akhtar, PhD

#HumanoidsSummit #EndoftheYear #Robotics #AI

🚀 Check out the latest release from ObotX - open source universal robots!

The team has launched a new open-source Mobile Manipulator repository featuring the MORPH Series—two parallel-manipulator configurations on an omnidirectional base, all running in the simple Google DeepMind MuJoCo interface. Anyone can download, simulate, and experiment with the system.
What stands out is ObotX’s focus on radical affordability (estimated ~$1,500 build cost vs. ~$35,000 industrial systems) and their commitment to keeping the design open for personal and research use. The project is also rooted in a social mission: using accessible robotics to reduce hazardous labor and create pathways away from child labor worldwide

Repo 🔗 https://lnkd.in/dqDRWnZ7

#Humanoids #AI #Robotics #Simulation #OpenSource

Happy Thanksgiving to all my amazing community! 🧡

I officially started celebrating Thanksgiving 12 years ago when I moved to the United States, and every year it reminds me how much I have to be grateful for.

I’m thankful for this incredible journey, for the friendships I’ve built along the way, and for being part of such an inspiring community. I feel truly lucky to work on meaningful projects and collaborate with incredible companies and people.

Wishing you all a warm and joyful Thanksgiving!

#HappyThanksgiving #Thankful #Grateful #LatinainTech

Did you see those moves from Booster Robotics? 
As someone who loves dancing, I’m secretly hoping I get my moment to dance with him at the Humanoids Summit. 🤖💃

#HumanoidsSummit #Humanoids #PhysicalAI #WomeninRobotics

A human-inspired neck for humanoids, what a fascinating work!

Could this unlock new use cases for medical applications as well?

While many still criticize the humanoid boom, I see a different reality: these systems are evolving to support a wide range of use cases, some more meaningful than others, including advancing healthcare and medical research.

#Humanoids #AI #PhysicalAI #WomeninRobotics

The Humanoids Summit is returning to Silicon Valley, and the excitement is growing! We're almost at a sell-out, so if you don't want to miss this year-end event, be sure to reserve your spot today. 

#HumanoidsSummit #SiliconValley #AI #EmbodiedAI

https://lnkd.in/gRWHEVuJ

Open article: Humanoids Summit Returns to Silicon Valley by businesswire.com

Humanoids Summit Returns to Silicon Valley

Good morning from the beautiful UP Michigan! 

Before the holiday rush begins, give yourself a midweek pause. Gratitude grow in the moment we used to stop and notice.

#wednesdaywisdom #startuplife #womeninrobotics #gratitude

Enzo Wälchli

ANYbotics

Joined ANYbotics in 2021, when it was just tech & research, and since then orchestrated the full shift to an industrial company, building the commercial engine from scratch 🚀

Today, I am leading all commercial teams (~50 people), incl. go-to-market, marketing, sales, partnerships, and customer success 🤖

Key achievements over last 3 years:
▪︎ Defined and continuously refined our commercial strategy
▪︎ Roll out holistic go-to-market approach
▪︎ Shaped marketing, sales, partnerships, and customer success processes 
▪︎ Developed commercial org from 7 to 50+ FTE
▪︎ Created a kick-ass team spirit 😍
▪︎ Delivered commercial traction to raise Series B
▪︎ Grew bookings from 6-digit to 8-digit, on path to 9-digit

And the #robotics journey just started 🚀🦾

Chief Commercial Officer (CCO)

Hilti Schweiz

As Head of Product & Trade Marketing, I led a team of 9 employees, responsible for all trade-, channel-, and product-marketing acitivities, as well as all sales trainings and new employee onboardings.

• Overall responsibility for development, communication and execution of our trade strategies and value propositions in our key trade applications
• Tie down change from product-centric to customer/trade-centric marketing and redesign established processes to foster a closer sales-marketing collaboration, while keeping ownership for all product launches in the market (over 60 p.a.)
• Ensure competence build-up in sales force and new employees through strong sales trainings and internal academy setup
• Build a great team with a strong performance culture to deliver tangible results and have fun along the way

Head of Product & Trade Marketing

Reporting directly to the general manager, I had the overall responsibility to roll out our new strategic, opportunity-oriented go-to-market approach in Switzerland  as lead market for the global project (Project Evolution was the biggest global Hilti initiative in decades).

• Includes roll-out of salesforce.com to over 350 users in sales, engineering, customer service, retail, and marketing functions.
• Close sparring partner for global and regional rollout teams with Switzerland being among the biggest countries to go-live in Wave 1.

Project Leader Go-to-Market & Digitalization

For two years, I led the sales team for building construction in Northwestern Switzerland:

• Manage 7 account managers and recruit, develop, and advance talents
• Execute the segment strategy in my region and grow the 9 million CHF P&L
• Foster relationships and increase engagement within the customer portfolio

I restructured the region, took key staffing decisions (60% new hires) and successfully built a high performing team within the first 12 months. 

Together with the team improved customer trust in Hilti and substaintially increased engagement and loyalty, achieving the second highest sales growth (both im absolute and relative terms) of all 27 Swiss sales teams in 2019 (23% growth y-o-y) and signing & delivering the biggest fleet management contract of 2019.

Area Sales Manager

In my first sales role, I managed relationships with 250+ SHK / HVAC clients in Central Switzerland with great success within 9 months: 

• Achieved strong growth in net sales (6x) and tool contract business (2.5x)
• Coached fellow account managers in solution selling after a few months in the field

Account Manager / Sales Rep

Sulzer

Reporting directly to the Group Executive Committee (Chief Marketing Officer), I was responsible for the group-wide Go-to-Market and Sales Force Effectiveness projects:

• KAM: Implemented the first group-wide Key Account Management approach
• CRM: Led the project to develop the business requirements and specs for the Sulzer Global CRM
• Value Pricing: Developed, programmed, and rolled-out a value-pricing model for capital project business

Strategic Marketing Manager

I started as a junior and got promoted to manager after 12 months. Key topics:

• Supported executive management on strategy development for group, division, and BU level
• Evaluated merger & acquisition targets, built financial models, and participated in acqusition execution
• Lead the sales work stream during the post merger & integration (PMI) project of the new rotating equipment service division (100 locations, 3600 employees, 800m CHF sales)

Corporate Development Manager

Various Large Corporates

• Corporate Controlling @ Hilti Group in Schaan, Liechtenstein (Jul 2012 - Oct 2012)

• Mergers & Acquisitions @ Sulzer Group in Winterthur, Switzerland (Mar 2011 - Dec 2011)

• Private Banking @ Credit Suisse in Zürich, Switzerland (May 2010 - Feb 2011)

• Chemical Logistics @ Bertschi Ibérica in Tarragona, Spain (Apr 2007 - Aug 2007) - learned Spanish in vivid business environment

Various Internships in Controlling, M&A, Banking, and Logistics

🇨🇭 Europe's #1 Robotics Voice 🤖 | 𝗔𝗡𝗬𝗯𝗼𝘁𝗶𝗰𝘀 𝗖𝗖𝗢 | CRO, CSO, CMO | Happy dad of 👧🏼+👶🏼 | 🄵🄾🄻🄻🄾🅆 🄼🄴 🔔 to stay up to date on #robotics #AI #deeptech

🔹️𝗪𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲 #𝟭 robotics voice on LinkedIn 🤖
🔹️𝗖𝗵𝗶𝗲𝗳 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗢𝗳𝗳𝗶𝗰𝗲𝗿 𝗼𝗳 𝗔𝗡𝗬𝗯𝗼𝘁𝗶𝗰𝘀, Europe's fastest growing physical AI scaleup 🚀
🔹️𝗧𝗵𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗺𝗶𝗻𝗱 behind taking robotics mainstream 🤝

As 𝗖𝗵𝗶𝗲𝗳 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗢𝗳𝗳𝗶𝗰𝗲𝗿 𝗼𝗳 𝗔𝗡𝗬𝗯𝗼𝘁𝗶𝗰𝘀, I am in charge of all commercial decisions in order to establish ANYbotics as the worldwide leading provider of highly mobile and fully autonomous industrial robots.

I am also the 𝗳𝗮𝘀𝘁𝗲𝘀𝘁 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝗮𝗻𝗱 𝗺𝗼𝘀𝘁 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗲𝗱 𝗿𝗼𝗯𝗼𝘁𝗶𝗰𝘀 𝗶𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗲𝗿 𝗼𝗻 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻, with over 100 million post impressions in 2024. I educate the world about the latest trends in #robotics and #industrialautomation—I truly believe in the revolutionary nature of physical AI, a.k.a. robotics.

My background:

🔸️15 years in B2B #marketing, #sales, and #customersuccess
🔸️ Learned in top corporates, applying in Europe's fastest growing robotics scale-up
🔸️ Seen all hierarchy levels: staff, middle mgmt, and now C-level

My core attributes: 

🔶️ Grit, getting things done
🔶️ Enthusiast with positive attitude
🔶️ Creator & out-of-the-box mindset
🔶️ Urgent curiosity
🔶️ Yes mentality - Solution, not problem
🔶️ Cooperative leader, driving inclusive team-spirit
🔶️ Fast thinker, strong analytics
🔶️ Making the complex simple
🔶️ Business acumen with tech literacy
🔶️ Strong believer in people development

My key achievements: 

👍 Scaled commercial team at ANYbotics from 7 to 50+ and increased bookings from 6-digit to 8-digit over the last 2 years, continuing to grow 2–3x each year

👍 Building and continuously refining entire go-to-market setup and related processes in dynamic scale-up environment at ANYbotics

👍 Directly hired over 50 people in my career, with a near-100% success rate in selecting top performers (and great personalities) and a strong focus on diversity and building a high-performance organization (HPO)

👍 Managed lead-market rollout of $200m-heavy salesforce.com CRM implementation at Hilti

👍 Ranked #2 (out of 27) for best sales team performance as Sales Director at Hilti and won multiple sales & marketing awards

👍 Implemented several group-wide sales force effectiveness programs at Sulzer, incl. sales stream owner during 1bn post-merger integration

😍 Proud dad of two amazing girls 👧🏼👶🏼

Beyond family and work, I like having a drink with friends 🍹, cooking and eating delicous food 🔪, and learning new things 💡.

As a member of ANYbotics’ executive leadership team, I lead all commercial teams & activities, incl. marketing, business development, strategic alliances & partnerships, direct sales, custom projects, field engineering, and customer success.

🇨🇭 #Scaleup Executives Breakfast 🦄 2025: >150 members, 5 events 🚀 Very high NPS 😍 #Flywheel starts turning ♻️

Yesterday was 2025 scaleup event #5 - the last of this year:

2x dinner
2x breakfast
1x summit

Another highlight 😍 Why? 2 things:

1️⃣ 100% curated events: Only Execs of Switzerland's premier scaleups. So these people are THE leaders of our #startup ecosystem 💪

2️⃣ Time is scarce - they all have urgent other things ongoing. Not only 100 other event invites, also year-end, Xmas, etc. But they still come and feedback is top:

🗨️ "This was great, I'll join again next time" 

🗨️ "I had a super interesting discussion" 

🗨️ "We both are going through a similar challenge" 

That's exactly why I keep investing time in "scaling" the scaleup chapter 😏

✅ People get the VALUE of it
✅ Ecosystem is RIPE for scale
✅ Flywheel starts TURNING

Over the next few years, the #Swiss startup ecosystem will enter it's next stage. 

It's great to be at the center of this development with this community.

LFG 🏃‍♂️

Thanks to Swisscom Ventures / Tina Willibald for hosting this breakfast at their Pirates Hub and to Kristina Kaiser / Swiss Startup Association for the stellar org 🙏

Cheers
Enzo


👉 Follow Enzo Wälchli for #scaleup and #deeptech 🚀

CCO at ANYbotics 🤖 | Deeptech Operator | Built & Scaled GTM from 0 to 10M+ | Helping Tech Founders Crack the Commercial Code

🔥🔥 Swiss #Robotics is on fire 🤖 Launched a founder community 48h ago, now already 50+ members, growing fast 🚀 Switzerland is second to none in Europe when it comes to robotics 🇨🇭

I like connecting people. And I believe there is tremendous value of the right communities 🚀

Building and scaling a #deeptech company is incredibly hard and against all odds.

Being able to connect with people with the same challenges day in day out is incredibly valuable.

And as Metcalfe proclaimed nearly 50 years ago: The value of a network grows exponentially with the amount of its users. 

So let's go, #Swiss Robotics :)

In addition of already having a leading position in Europe in Deeptech (# of companies, % share of deeptech investments, invest per capita, etc.), Switzerland also boosts top unis with ETH Zürich, EPFL, and University of Zurich, putting more and more #talent and #tech into the ecosystem.

Here, I say it:

There is no better place to start your #robot or #drone startup than in 🇨🇭 Switzerland 😍

LFG 🏃

Cheers 
Enzo

PS: If you are a robotics/drone HW and/or SW startup cofounder or c-level and want to join, just let me know.

--------------------------
👉 Follow Enzo Wälchli for real insights on scaling #deeptech and #robotics 🤖
--------------------------

♟️ #Industry isn’t a board game. It’s unstructured, chaotic, and constantly shifting. It's the real #robotics game 🤖

Factories don’t give you perfect rules, perfect symmetry, or clean data.

Robots operate in environments where a 0.05 mm deviation breaks everything, where lighting changes ruin detection, where 14-DOF systems like ABB’s YuMi become brittle instead of useful.

This is why industrial automation has been stuck.

And why what FORGIS just achieved matters.

#FORGIS brought adaptability to a #robot that was built only for precision.

They took a YuMi (no built-in 3D vision, rigid waypoint programming, hyper-sensitive to its surroundings) and made it operate flexibly in a real, unstructured environment.

❌ Not a lab

❌ Not a simulation

✅ A factory-like reality

This is #PhysicalAI finally stepping off the board.

From Deep Blue to AlphaGo, AI mastered perfect games.

But industry is the real game, and it requires intelligence that can handle variation, uncertainty, and atoms, not just bits.

FORGIS just raised $4.5M in 36 hours to build exactly that: 

The orchestration layer for industrial intelligence, a “Windows for factories.”

Plug-and-play, not pain-and-wait.

As a mentor at the HSG START Accelerator, I've been coaching the team and it’s been a true pleasure working with them. Their clarity, ambition, and pace are rare.

Europe needs more of it.

LFG 🏃‍♂️

Cheers
Enzo


👉 Follow Enzo Wälchli for #deeptech and #robotics 🤖

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