Roche

•	I provide leadership for transformation activities necessary for the progressive organizational evolution
•	I work with multiple teams to continuously evolve the ways of working to ensure realization of business and customer value and also help teams to be high performing
•	I guide our partners through the agile culture shift. Facilitating change in mindset and behaviors via a range of tools and practices
•	Train teams on the agile methodologies and oversee the development of agile teams to ensure effective outcomes for the enterprise
•	I serve as a neutral and objective partner to help navigate roadblocks in the adoption process.
•	I come with the growth mindset and attitude to make a difference, and a start-up mentality
•	I have significant team and individual coaching and facilitation expertise
•	I am able to successfully navigate complex, multicultural and highly matrix environments
•	I influence & engage towards a common goal through working collaboratively with and
through others
•	I coach, facilitate and mentor and able to guide and help people to figure out the right solutions for their challenges
•	I challenge the status quo when needed

Agile Coach

Roche is undergoing an ‘Agile Transformation Journey’ across this almost 100 000 employee organization.  As a Transformation Partner, I had 2 roles: (1) I operated in the engagement stream of the Product Development function (5000+ organization) and formed a key part of the enabling team. (2) I also partnered with the Polish affiliate (200+ organization) in their transformation journey.
My objective was to understand, get excited about and engage employees in this organizational change, which I (successfully!) achieved through:
•	Managing stakeholder relationships with countless international clients, leadership teams and work stream leads
•	Leading discussions with stakeholders on change and employee engagement 
•	Expertly navigating the complexities and politics associated in driving change in a multinational organization 
•	Leading change interventions, and engaging with functional leaders for focus group sessions and workshops

Transformation & Engagement Partner

•	Drove the strategic agendas and actions forward for the PDEx Leadership Team and Site Leadership Forum 
•	Proactively identified opportunities and driving change to enhance team performance and become better and more efficient at what we do

Business Manager - Pharma Development Excellence (PDEx)

pREDi (Pharma Research & Early Development for Informatics) change project, across 5 sites with ~200 employees: 
•	Led the teams and tasks on the organizational change project that made way for the development and delivery of the new pREDi business operating model 
•	Provided strategic support to the Global Head and Leadership Team
•	Managed internal and external communications, skilfully and sensitively handling challenging staff feedback

Global Change Manager & Portfolio Delivery -pREDi (Pharma Research & Early Development-Informatics) 

Group Audit SAP GRC Change Management Project: 
•	Led the team which implemented the global policy for segregation of duties (SoD) and access controls, the process and SAP GRC tool, involving 140 entities and 600 colleagues
•	Created Global Roche Policy, with input from multiple stakeholders including business, IT, Group Audit and KPMG 
•	Led the core project team, resolved 130,000 SoD conflicts in year one and met all project timelines

SAP GRC Project & Change Manager

Novartis

•	Managed the end-to-end process and SAP GRC tool implementation for 30+ Pharma companies globally 
•	Developed Best in Class standards of segregation of duties rules across 14 SAP functional areas (200+ controls) 
•	Finalist for the 2006 ‘Global IT’ Award
•	Performed post-implementation SAP audits with expertise in SAP SD and MM. Monitored results.

Global Project  & Change Manager

GlaxoSmithKline

SAP Stream Lead

I am on a mission to transform workplace culture by making psychological safety a fundamental, non-negotiable priority.  I believe it's not enough to rely on individual efforts or well-meaning policies—we need collective action and shared accountability.

Our workplaces must have everyone feeling safe enough to engage in meaningful discussions, valued for who they are, and empowered to contribute their unique skills and talents.

𝐖𝐡𝐲 𝐈 𝐂𝐚𝐫𝐞: 
I proudly display six flags on my front door—representing Canada, India, Germany, South Africa, the Philippines, and Switzerland. These flags symbolize both my household and my belief in equality, regardless of background.

Having lived, worked, and traveled in nearly 40 countries, I’ve seen firsthand the power of diversity and the strength that comes from embracing our differences. Sadly, I’ve also witnessed the damage caused when people’s voices aren’t valued, or worse, when workplace abuse is ignored.

𝐓𝐡𝐚𝐭’𝐬 𝐰𝐡𝐲 𝐈 𝐟𝐨𝐮𝐧𝐝𝐞𝐝 𝐕𝐚𝐧𝐠𝐮𝐚𝐫𝐝 𝐕𝐨𝐢𝐜𝐞𝐬, 𝐚 𝐧𝐨𝐭-𝐟𝐨𝐫-𝐩𝐫𝐨𝐟𝐢𝐭 𝐝𝐫𝐢𝐯𝐢𝐧𝐠 𝐚 𝐠𝐥𝐨𝐛𝐚𝐥 𝐦𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐩𝐬𝐲𝐜𝐡𝐨𝐥𝐨𝐠𝐢𝐜𝐚𝐥 𝐬𝐚𝐟𝐞𝐭𝐲 𝐚 𝐩𝐫𝐢𝐨𝐫𝐢𝐭𝐲 𝐢𝐧 𝐰𝐨𝐫𝐤𝐩𝐥𝐚𝐜𝐞𝐬 𝐚𝐜𝐫𝐨𝐬𝐬 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝. 

𝐖𝐡𝐚𝐭 𝐈'𝐯𝐞 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐝: 

👉 𝑬𝒎𝒑𝒍𝒐𝒚𝒆𝒆 𝑬𝒏𝒈𝒂𝒈𝒆𝒎𝒆𝒏𝒕: >20 global awards/recognitions for fostering motivated teams.
👉 𝑪𝒉𝒂𝒏𝒈𝒆 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑: > 20 years of experience leading successful transformations across multinationals, reshaping cultures, and fostering alignment.
👉 𝑴𝒐𝒗𝒆𝒎𝒆𝒏𝒕 𝑳𝒆𝒂𝒅𝒆𝒓:  In 2019, I launched a grassroots movement that grew to > 25,000 engagements in 2 years, demonstrating my belief in the strength of collective action.

𝐇𝐨𝐰 𝐖𝐞 𝐂𝐚𝐧 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫: 

👉 𝑭𝒐𝒓 𝑰𝒏𝒅𝒊𝒗𝒊𝒅𝒖𝒂𝒍𝒔 & 𝑴𝒂𝒏𝒂𝒈𝒆𝒓𝒔: If you're seeking 1:1 support or team coaching, Vanguard Voices provides coaching & facilitation support to help you thrive.
👉 𝑭𝒐𝒓 𝑪𝒐𝒂𝒄𝒉𝒆𝒔 𝒂𝒏𝒅 𝑪𝒐𝒏𝒔𝒖𝒍𝒕𝒂𝒏𝒕𝒔: Join our platform to unite with professionals dedicated to this cause & amplify our impact together.
👉 𝑭𝒐𝒓 𝑪𝒐𝒎𝒑𝒂𝒏𝒊𝒆𝒔 𝒐𝒇 𝑨𝒍𝒍 𝑺𝒊𝒛𝒆𝒔: If you aim for more, collaborate with us. We are building strategic alliances with those most committed to psychological safety.

Let´s connect!
Email or DM me to discuss how we can work together to drive meaningful change in our world of work.

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I also work for Roche. 
All opinions expressed are my own and do not necessarily represent the position of my employer.

Jessica Bensch

Roche Hong Kong 羅氏香港

- Chosen as a leader to complete the prestigious 5-month CAE (Competency Accelerator Experience) leadership effectiveness course 
- Serve as a change agent and ambassador in Roche’s Imagine Safety initiative, mentoring less experienced affiliate colleagues on the evolving role of Patient Safety lead and its strategic impact on the business
- Identify and customize key safety deliverables from the Global Safety Network, addressing gaps and/or creating a competitive (safety edge) for the HK&M patient journey by the effective local execution of relevant work packages.
- Expert in crafting compelling safety narratives and developing tailored safety materials for various molecules, positioning patient safety as a strategic advantage in Roche's medical strategy. Demonstrated ability to highlight robust safety profiles and maintain high GVP standards, achieving a triple win for patients, Roche, and the local healthcare ecosystem.
- Ensure adherence to GVP (Good Vigilance Practice) standards and cultivate a strong culture of compliance across the organization.
- Partner with Patient Journey and Healthcare System Shaping colleagues to pinpoint and address unmet patient safety needs, scaling impact through targeted local solutions. 
- 12-month rotation supporting the internal communications by hosting, moderating, and chairing weekly town hall meetings—both in-person and virtual—to refine presentation and communication skills.

Patient Safety Lead

- Part of strategic business partner for Kadcyla Risk minimisation material project to explore effectiveness of aRMinA (Additional risk minimisation activities) materials
- Explore and proactively engage with internal stakeholders to reiterate that Roche Patient Safety is a competitive differentiator whilst maintaining licence to operate (GVP) standards
- Position/Market local Pharmacovigilance function as key collaborator/thought-partner to achieve business strategic focus areas for HK/M market

Pharmacovigilance Partner

- Lead the local drug safety function in the affiliate to achieve pristine PV compliance
- Support the Local quality responsible to create and achieve high calibre of PV quality and attain the PV compliant mindset 
- Oversee the PV activities within the affiliate and govern and implement PV risk mitigation strategies (for example, in contractual arrangements with Vendors, business partners) before commercial activity -start
- Train new affiliate staff and drug safety onboarding on the drug safety requirements at Roche
- Working with regional Drug safety hubs to streamline, simplify Individual case safety report (ICSR) processes
- Strategic decision making in positioning Drug safety function as a business enabler, for safety to be seen as a competitive differentiator
- submit CIOMs to the Health authority of Hong Kong and Macau
- safety communications & PV commitments by implementing risk minimisation plans (RMinA)- additional risk minimisation activities such as educational material for patients & HCPs.

Local Safety Responsible for HK/Macau

Roche Australia

- Senior in team to support and advise the operations manager in process improvements with the Individual case safety reports (ICSR) process (triaging, work flow management).
- Work with our business partner: TCS (Tata consultancy services) in India to streamline ICSR intake and minimal data entry into the safety database repository
- Support and train new staff in local drug safety operations

Drug Safety Associate

Further to level 1 responsibilities are:
- Assisting in the development and implementation of drug safety Standard operating procedures (SOP) and other associated documentation
- Representing global drug safety in regulatory and internal inspections and audits
- responsible for identifying and implementing continuous improvement activities
- Accountable for establishing and implementing best practice sharing in pharmacovigilance activities
- Assisting in relevant drug safety projects and take ownership for assigned processes and projects
- Providing training and mentoring to new staff in PDSO (Product development safety operations)
- Assisting in the preparation, delivery and maintenance of training programs
-Developing and participating in safety related educational programs for internal and external customers
- Performing quality review of ICSRs (individual case safety reports)
- Representing PDSO in cross-functional forums
- Participating in study management teams for an oncology products
- Developing drug safety presentations for investigator meetings and present at such meetings

Pharmacovigilance scientist Level 2

Drug safety associate - accurate data capture from individual case safety reports and their clinical assessment according to the relevant standard operating procedures and global and local regulatory requirements. 
- Apart of study management team of 5 different molecules. Reviewing safety management 
- European Medicines agency submissions responsible

Pharmacovigilance scientist Level 1

Pharmacy Nutrition Warehouse

Worked as an undergraduate, customer service operator at the front-of-shop and dispensary level. 

Worked as a registered pharmacist and retail manager during and after 2006

Pharmacy Manager/Pharmacist in charge

St Josephs Hospital

Clinical pharmacist in four disciplines of sub-acute care - Medical and Geriatric rehabilitation, palliative care and geriatric psychiatry

Registered clinical grade I pharmacist

A natural communicator who excels in understanding and developing others, I am a creative and knowledge-driven professional. With extensive experience in healthcare and pharmacovigilance, I am eager to broaden my expertise within the pharmaceutical industry and beyond. My entrepreneurial mindset is focused on bridging gaps and solving problems for the benefit of businesses, patients, and the healthcare ecosystem. I am also deeply passionate about holistic health, including nutrition, fitness, well-being, and spirituality.

taplio

The Battle

Jessica Bensch

Nhuy Pham

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