Most hiring failures don’t look like failures.
They look like drag.

The hire made sense on paper.
But decisions slow. Coordination increases.
Work feels heavier than it should.

That’s not a performance issue.
It’s a delivery-risk signal that showed up late.

I run Nonstop Talent for leaders who want to catch that earlier.

I headhunt people who reduce uncertainty fast.
Not “high potential.” Not “good culture fit.”
People whose impact is felt before it needs explaining.

After years inside NZ tech teams, the pattern is consistent:
the strongest hires don’t add activity; they remove friction.
They create clarity, not dependency.
They make teams calmer, not busier.

Most hiring processes are not built to see this.
They optimise for CVs, keywords, and optimism.

I don’t run job ads.
I don’t shortlist maybes.
And I don’t sell comfort.

I work with leaders who care about delivery, trust, and reputation and understand that the real cost of a bad hire shows up later.

Most people reach out after the damage.
A few reach out when something just feels off.

Built for NZ tech teams.
Exclusive roles only.
Outcomes over resumes.

If this resonates, you already know why.
Most of my work happens before leaders are sure they even have a hiring problem.

Jessica Dong

Restaurant Brands Ltd NZ

Application Support Analyst

Spark New Zealand

• Responsible for the resolution of 1st and 2nd level ICT user issues through the use of standard Incident management process. 
• Proactive management of incidents/tasks/cases and requests.
• Working to agreed service level regarding supporting the incident process. 
• AD, ServiceNow, Azure Admin Portal and various monitoring tools
• Maintaining the client’s database, logging all incidents P1/P2 and ensuring all updates and relevant information is recorded appropriately and effectively.
• Ensuring all the issues get resolved within SLA.
• Handling calls and tickets for nationwide multiple clients like Westpac, ASB, Spark Retail Stores, Fonterra etc.
• Building up the knowledge database by proactively adding information in and making positive recommendations for future improvement
• Developing and maintaining self-help materials and tools; proactively improving the self-help options
• Monitoring Network Devices & Servers like Routers, Switches, SQL Server etc.
• Service Provider Relationship Management – effectively communicating and managing when handing an incident to a 3rd party
• Determining hardware/software requirements to provide solutions to problems.
• Coordinating with Field Support staff and vendors to justify the root cause, hardware/software faults and eventually to resolve the issues through effective coordination maintaining ITIL framework
• Taking active part in incidence escalation management, intervene and giving inputs to the Major Incident Manager, Delivery Manager for Service Review meetings.
• Responding to inquiries about software and hardware problems of desktop, laptop and printers raised by the end users.

Service Desk Analyst

I have a Bachelor's degree in Information Technology from Hyderabad Alumni Association of JNTU College of Engineering, Kakinada, and I am certified in ITIL and Oracle Database SQL. I am currently working as a System Analyst at Restaurant Brands Ltd NZ, where I am responsible for resolving 1st and 2nd level ICT user issues and maintaining the client's database.

In my previous role as a Service Desk Analyst at Spark New Zealand, I proactively managed incidents, tasks, cases, and requests for multiple nationwide clients, using various tools such as AD, ServiceNow, Azure Admin Portal, and more. I ensured that all the issues were resolved within SLA and that all the updates and relevant information were recorded appropriately and effectively. I also contributed to building up the knowledge database by adding new solutions and tips. I value teamwork, customer service, and continuous learning, and I can bring diverse perspectives and experiences to the team, as I have worked with different industries, technologies, and cultures.

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The Battle

Jessica Dong

Anwar Shaik

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