Sr. Data Analyst @ Crunchbase | Founder @ Big Data Energy⚡️ | LinkedIn [in]structor | Empowering career growth in data | Breaking industry stereotypes

💌 partnerships@bdeanalytics.com
Hi 👋🏼 I’m Jess Ramos — a data analyst, entrepreneur, and content creator with a community of over 350,000 followers.

After years of driving impact at high-growth tech startups, I realized success isn’t just about knowing SQL or analyzing dashboards — it’s about building community, leading with empathy, and making tech accessible to everyone.

Today, I run Big Data Energy ⚡️, where I teach data courses that help individuals grow their tech careers, speak on stages, and partner with brands to amplify their messages in the tech space.

Highlights:

- Creator of Big SQL Energy™ ⚡️ (the world’s greatest SQL course!)
- Partnered with brands like IBM, AWS, NFL, Atlassian, and Lyft
- Advocate for making data careers more accessible & human in an AI-driven world

Brands: partnerships@bdeanalytics.com
Instagram: @jessramosdata
TikTok: @jessramosdata
Newsletter: https://jessramosdata.substack.com/
Youtube: @JessRamosData

Jess Ramos, MSBA

S.C. Department of Public Health

- Develop process flows, use cases, and data models. 
- Maintain documentation for future reference and compliance.
-Act as a liaison between business users, developers, and management.
- Present findings and recommendations to stakeholders. 
- Work with developers and architects to design feasible solutions. 
Ensure proposed solutions meet business objectives. 
- Validate sys functionality through User Acceptance Testing (UAT) 
- Create reports, dashboards, and visualizations (excel, tableau)

In addition to a host of other duties.

Business Analyst

Wells Fargo

Banker Connection 

Charter

Customer Care Representative

Teleperformance, USA

Responsible for all Customer Inquiries
Coach and Development a Team of 50-75 Agents 
Provide Excellent Customer Service
Troubleshoot Equipment and System Problems
Provide Support to Operations When Needed
Investigated and Resolved Issues with Payments and Personal Accounts
Assisted Customers with the Correct Price Plan for all Services 
Work with Confidential Customer Information 
Problem Solve to Help Customers Resolve Issues on First Call 
Enter Data from Customer into Various Software Programs 
Communicate with upset Customers to Resolve their Inquiries 
Thrive as a Team Player

Customer Care Support Supervisor

•          Responsible for all Customer Inquiries

•          Provide Excellent Customer Service

•          Troubleshoot Equipment and System Problems

•          Exercise Retention Efforts When Appropriate 

•          Identify Customer Who are Comparison Shopping and Inquiring About Contract Terms

•          Assisted the Customer with the Correct Price Plan 

•          Work with Confidential Customer Information 

•          Problem Solve to Help Customers Resolve Issues on First Call 

•          Enter Data from Customer into Various Software Programs

Tier 2 Agent

GRC & Risk Management Professional | Finance Sector Specialist 

With 5+ years of experience in the finance industry, I specialize in Governance, Risk, and Compliance (GRC), helping organizations strengthen security postures while meeting regulatory demands. My background in finance has given me a deep understanding of risk management, audit readiness, and compliance frameworks critical to banking, fintech, and financial services. 

I bridge the gap between cybersecurity and business operations, ensuring that controls are both effective and efficient. Passionate about continuous learning, I stay ahead of evolving threats and regulations to safeguard organizational resilience.

Let's connect to discuss GRC best practices, risk mitigation, and compliance strategies.

taplio

The Battle

Jess Ramos, MSBA

Tanasha Bryant

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