BetterWorld Technology

Co-Founder & Chief Operating Officer

General Manager

Vice President of Operations

Director of Customer Operations & Training

Forbes Technology Council

Official Member

Working Excellence

Senior Director

Robert Morris University, Chicago, IL

Adjunct Professor Of Business

Staffing Network LLC

 Vice President , Information Systems

V&V Supremo Foods Inc

Senior Manager, Information Systems

Easter Seals Inc.

Senior Director Information Technology

Director IT Operations

IT Operations Manager

Recall

Regional IT Operations Analyst 

Knightsbridge Solutions LLC

IT Operations Analyst

Baker and McKenzie

Team Lead Desktop Support Analyst

Transforming IT Landscapes as Co-Founder & COO | Certified VCISO | Thought Leader in Cybersecurity & Managed IT

As the COO of BetterWorld Technology, I leverage extensive experience in the nonprofit sector and a proven track record as a VP of Technology to deliver operational excellence. As a certified VCISO, I specialize in providing strategic cybersecurity solutions alongside Managed IT and IT Consulting, helping organizations of all sizes stay secure, efficient, and innovative.

BetterWorld Technology is a nationwide, 24/7 Managed IT, Cybersecurity, and IT Consulting provider, delivering enterprise-grade solutions for organizations of all sizes. We’re big enough to offer robust, scalable technology and security services, yet small enough to provide personalized care and attention, ensuring tailored support that drives success.

John Jordan

The vCISO role is evolving faster than most boardrooms can keep up with.

Not long ago, cybersecurity was a line item, a compliance box to check. Now, it’s a board-level conversation—sometimes a heated one. I’ve sat in those meetings where the question isn’t "Do we have a policy?" but "Are we actually safe?"

Here’s the uncomfortable truth: AI and machine learning are rewriting the rules. Autonomous agents can spot threats in milliseconds, but they can also be used to launch attacks that move just as fast. The same tools that protect us can be turned against us. It’s a chess match, and the board keeps changing.

For executives, this isn’t just about tech. It’s about risk, reputation, and resilience. Are you asking the right questions? Do you know what your AI is doing—and what it could do if it went rogue? Are you ready for the next regulatory curveball, like the EU AI Act?

At BetterWorld Technology, we’re seeing clients rethink their entire approach. Not just patching holes, but building security into the DNA of their business strategy. It’s messy, sometimes frustrating, but it’s the only way forward.

So, what’s your next move? Are you leading the conversation, or waiting for the next breach to force your hand?

#vCISO #cybersecurity #AI #governance #compliance #TechStrategy #betterworldtech

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Trusted Leader in IT & Cybersecurity | Co-Founder & COO | Certified VCISO | MBA | Proven Leader in IT, Cybersecurity 🛡 & Business Transformation | One of Newsweek’s Most Reliable Companies for 2025 | Let’s Connect

AI is the new intern. 

Except this intern never sleeps, learns at warp speed, and sometimes makes decisions you didn’t ask for. 

I’ve watched organizations rush to deploy AI tools, hoping for a silver bullet. But here’s the catch: every new capability is a new attack surface. 

Autonomous agents can optimize workflows, sure. But they can also be hijacked, manipulated, or simply go rogue. (If you’ve ever seen an AI write a 3 a.m. email, you know what I mean.) 

The real opportunity? Leaders who ask, "How do we govern this?" not just "How do we use this?" 

At BetterWorld Technology, we’re helping clients build AI governance frameworks that align with business goals and risk tolerance. It’s not glamorous, but it’s what keeps innovation from turning into chaos. 

If you’re not already mapping out your AI risks, you’re behind. But it’s not too late to catch up. 

What’s your biggest AI headache right now? Let’s swap stories—maybe we’ll find a solution together. 

#AI #cybersecurity #TechStrategy #governance #vCISO #betterworldtech

Quantum computing used to sound like something out of a Marvel movie. Now, it is a real threat to the encryption we all rely on. 

I have had more than one conversation lately where someone says, "We will worry about quantum when it gets here." But by then, it is too late. The data you are protecting today could be vulnerable tomorrow. 

The smart move? Start planning for post-quantum security now. Inventory your critical assets. Understand which systems rely on vulnerable encryption. Build a roadmap for migration, even if it feels early. 

At BetterWorld Technology, we are helping clients future-proof their security strategies. It is not about panic—it is about preparation. 

And let’s be honest, if you are still using "password123," quantum is the least of your worries. 

What steps are you taking to get ready for the next wave of tech disruption? Share your thoughts. #cybersecurity #quantumcomputing #TechStrategy #vCISO #betterworldtech

Sometimes I wonder if we’re all just one compliance update away from a collective meltdown.

Regulations are coming at us from every direction—GDPR, CCPA, the EU AI Act, and who knows what’s next. It’s enough to make even the most seasoned execs want to hide under their desks. But here’s the thing: compliance isn’t just about avoiding fines. It’s about building trust, protecting your reputation, and keeping your business in the game.

I’ve seen organizations treat compliance like a fire drill—scramble, check the boxes, breathe a sigh of relief, and move on. But the real leaders? They use compliance as a catalyst for better governance and smarter risk management. They ask tough questions: Are we ready for the next wave of regulation? Do we have a plan for when—not if—something goes wrong?

At BetterWorld Technology, we help clients turn compliance from a headache into a competitive advantage. It’s not always pretty, but it works.

What’s your biggest compliance challenge right now? Let’s swap stories and maybe even a few survival tips.

#compliance #governance #riskmanagement #cybersecurity #vCISO #betterworldtech

AI is the shiny new toy in every boardroom, but let’s not kid ourselves—most organizations are still figuring out how to use it without breaking something.

I’ve seen leaders get excited about autonomous AI agents, only to realize their data is a mess and their security controls are stuck in 2015. The opportunity is massive, but so is the risk. AI can spot anomalies faster than any human, but it can also amplify mistakes at the speed of light.

Here’s my advice: before you chase the next big thing, get your fundamentals right. Do you know where your sensitive data lives? Are your teams trained to spot AI-driven phishing attacks? Are you tracking the right metrics, or just the ones that look good in a report?

At BetterWorld Technology, we help clients cut through the noise. It’s not about having the fanciest tech—it’s about building a culture that can adapt, learn, and recover when things go sideways. Because, let’s face it, they will.

How are you balancing innovation with security? What’s the biggest AI headache you’ve faced so far?

#AI #cybersecurity #TechStrategy #vCISO #betterworldtech

Here’s a hard truth: most security incidents don’t start with a zero-day exploit. They start with a missed patch, a reused password, or a well-meaning employee clicking the wrong link. 

It’s not glamorous, but operational excellence in cybersecurity is about sweating the small stuff. 

I’ve seen organizations invest in the latest tech, only to be undone by basic hygiene failures. It’s like buying a state-of-the-art alarm system and leaving the front door wide open. 

At BetterWorld Technology, we focus on fundamentals: regular risk assessments, clear incident response plans, and relentless user education. 

If you want to build a security culture that lasts, start with the basics—and never stop. 

What’s the most overlooked security habit in your organization? I’m curious to hear what slips through the cracks. 

#cybersecurity #operationalexcellence #riskmanagement #vCISO #betterworldtech

The vCISO role is not what it was five years ago. 

Honestly, it barely resembles what it was last year. 

AI is rewriting the rules, and not always in ways that make life easier. Autonomous agents, deepfake phishing, quantum threats on the horizon... it feels like the plot of a sci-fi movie, except the budget is your reputation and the stakes are your business. 

Boards and executives ask me, "What should we be worried about?" I tell them: worry less about the next shiny tool, and more about the questions you’re not asking. 

Are we mapping our risk appetite to our actual business goals? Do we have a plan for when—not if—AI-generated attacks slip past our defenses? Are we tracking the right metrics, or just the ones that look good in a report? 

It’s not about fear. It’s about readiness. 

At BetterWorld Technology, we see organizations that treat cybersecurity as a living, breathing part of their strategy—not a box to check—are the ones who adapt fastest. 

Truth is, the future will always outpace our playbooks. But the leaders who build cultures of curiosity, transparency, and resilience? They’re the ones who sleep at night. 

What’s the one question you wish your board would ask about cybersecurity? I’d love to hear the ones that keep you up—or help you rest easy. 

#vCISO #cybersecurity #AI #governance #compliance #TechStrategy #betterworldtech

Let’s talk about the elephant in the server room: aligning IT and business goals is harder than it looks.

I’ve seen too many tech projects stall because the business side and IT are speaking different languages. One’s talking about ROI, the other about zero trust architectures. Somewhere in the middle, the real priorities get lost.

The future belongs to organizations that bridge that gap. With AI, automation, and quantum computing on the horizon, the stakes are only getting higher. It’s not enough to have a great tech stack—you need a strategy that ties every IT decision back to business outcomes.

At BetterWorld Technology, we push for conversations that connect the dots. What’s the business problem we’re actually trying to solve? How does this technology move the needle?

If you’re not asking those questions, you’re just collecting shiny objects.

How do you keep your IT and business teams rowing in the same direction? Any tips or war stories to share?

#TechStrategy #cybersecurity #AI #vCISO #betterworldtech

Every time I hear someone say, "We’re too small to be a target," I have to resist the urge to hand them a stack of breach reports.

Cyber threats don’t care about your company size. In fact, smaller organizations are often the low-hanging fruit—less budget, fewer resources, and sometimes, a false sense of security. I’ve seen startups and mid-sized businesses blindsided by attacks they never saw coming.

The good news? You don’t need a Fortune 500 budget to build real resilience. Start with the basics: strong passwords, regular training, and a clear incident response plan. Layer in the right technology, and suddenly you’re not such an easy target.

At BetterWorld Technology, we work with organizations of all sizes to build practical, scalable security strategies. No scare tactics, just honest conversations about what works.

What’s one simple step you’ve taken to boost your security posture? Let’s help each other raise the bar.

#cybersecurity #vCISO #operationalexcellence #riskmanagement #betterworldtech

Let’s talk about the elephant in the boardroom: aligning IT and business strategy. 

Too often, I see tech teams and business leaders speaking different languages. One side talks about uptime and firewalls, the other about growth and market share. 

The magic happens when both sides realize they’re after the same thing: resilience, agility, and trust. 

At BetterWorld Technology, we help bridge that gap. It’s not about translating jargon—it’s about connecting priorities. 

Ask yourself: Are your IT investments driving business outcomes, or just adding complexity? Are you measuring what matters, or what’s easy to count? 

The best strategies are the ones everyone understands—and believes in. 

What’s your biggest challenge in aligning IT and business goals? Let’s get real about what works (and what doesn’t). 

#TechStrategy #cybersecurity #leadership #vCISO #betterworldtech

There is a myth that only big companies need a vCISO. 

I have lost count of the number of small and mid-sized businesses who call us after a breach, wishing they had asked for help sooner. 

Cyber threats do not care about your revenue or headcount. Ransomware, phishing, supply chain attacks—they hit everyone. The difference is, smaller organizations often have fewer resources to bounce back. 

A vCISO is not just a luxury for the Fortune 500. It is a lifeline for any business that wants to survive and grow. We bring strategy, structure, and a little bit of sanity to the chaos. 

At BetterWorld Technology, we have seen firsthand how a tailored security roadmap can turn panic into confidence. It is not about fear—it is about being ready. 

If you think you are too small to be a target, think again. 

What is holding your organization back from investing in cybersecurity leadership? I am all ears. #vCISO #cybersecurity #leadership #betterworldtech #TechStrategy

Here’s a hard truth: most security strategies look great on paper, but reality is messier.

I’ve lost count of how many times I’ve seen beautifully crafted policies that never make it past the boardroom. The real world is full of distractions, shifting priorities, and, let’s be honest, a little bit of wishful thinking.

The best strategies are the ones that actually get used. That means building security into daily workflows, not just annual audits. It means empowering teams to speak up when something feels off, even if it’s inconvenient. And it means tracking metrics that matter—like time to detect and respond, not just how many boxes you’ve checked.

At BetterWorld Technology, we focus on practical, actionable steps. No silver bullets, no magic wands. Just real progress, one decision at a time.

What’s one small change you’ve made that had a big impact on your security culture? I’d love to hear what’s working (and what’s not).

#cybersecurity #TechStrategy #vCISO #operationalexcellence #betterworldtech

Quantum computing used to sound like science fiction. Now, it’s the elephant in every cybersecurity room. 

We’re not there yet, but the clock is ticking. Encryption standards that feel rock-solid today could be obsolete tomorrow. 

I get it—most executives have enough on their plates without worrying about quantum threats. But here’s the uncomfortable truth: waiting until it’s urgent is a recipe for regret. 

Forward-thinking leaders are already asking, "What’s our post-quantum plan?" They’re mapping out migration paths, evaluating vendors, and building flexibility into their tech stacks. 

At BetterWorld Technology, we’re helping clients future-proof their security strategies, even if the future feels a little fuzzy. 

If you’re not talking about quantum yet, you will be. Might as well get ahead of the curve. 

What’s your take—are we overhyping quantum, or not worried enough? Let’s hear your predictions. 

#cybersecurity #quantumcomputing #TechStrategy #vCISO #betterworldtech

Building a security culture is not about posters in the break room or annual trainings everyone clicks through half-asleep. 

It is about making security part of the daily conversation, from the C-suite to the front desk. I have seen organizations where people are afraid to speak up about mistakes. That is a recipe for disaster. 

The best leaders I know create space for honesty. They reward curiosity, not just compliance. They ask, "What did we learn from this incident?" instead of, "Who is to blame?" 

At BetterWorld Technology, we work with teams to turn security from a checklist into a mindset. It is not easy, and it is never finished. But it is the only way to stay ahead. 

If you want to know how strong your security culture is, ask your newest employee what they would do if they spotted something suspicious. The answer will tell you everything. 

How are you building a culture of security in your organization? Let’s swap ideas. #cybersecurity #leadership #vCISO #betterworldtech #operationalexcellence

The vCISO role is not what it was five years ago. 

Back then, you could get away with a solid risk assessment, a few policies, and a quarterly board update. Now? The job description might as well read: part strategist, part therapist, part fortune teller. 

AI is rewriting the rules faster than most organizations can keep up. Autonomous agents, deepfakes, quantum threats on the horizon... it sounds like science fiction, but it is already knocking on the boardroom door. 

I have conversations with executives who want certainty. They want a checklist, a guarantee. But the truth is, cybersecurity is a moving target. The best leaders I know are the ones who ask uncomfortable questions: Are we ready for the next regulatory curveball? How are we measuring resilience, not just compliance? 

At BetterWorld Technology, we see the shift every day. The vCISO is no longer just a technical advisor. We are business partners, translators, and sometimes, the only ones in the room willing to say, "This risk is bigger than you think."

If you are still treating cybersecurity as an IT problem, you are already behind. 

What is the one question you wish your board would ask about security? I am genuinely curious. #vCISO #cybersecurity #AI #governance #compliance #TechStrategy #betterworldtech

Here is a hard truth: most security incidents are not caused by zero-day exploits or nation-state hackers. They are caused by missed basics. 

Unpatched systems. Weak passwords. Forgotten backups. The stuff everyone knows, but not everyone does. 

I have seen organizations spend big on the latest tech, only to get tripped up by a simple oversight. It is frustrating, but it is fixable. 

Start with a clear inventory. Know what you have, where it lives, and who has access. Set up alerts for the things that matter. Review your incident response plan like it is a fire drill, not a formality. 

At BetterWorld Technology, we help clients focus on what works. Fancy tools are great, but discipline wins every time. 

What is the one basic security practice you wish every company would take seriously? Let’s talk about the fundamentals. #cybersecurity #vCISO #TechStrategy #betterworldtech

Let’s be honest, most executives would rather get a root canal than talk about compliance frameworks. 

But here’s the thing: ignoring governance is like skipping oil changes and hoping your car makes it across the country. 

With the EU AI Act and new U.S. regulations rolling out, the stakes are higher than ever. It is not just about ticking boxes. It is about building trust—with customers, partners, and your own team. 

I have seen organizations scramble to retrofit controls after a close call. It is expensive, stressful, and usually avoidable. The smart move? Start with the basics: map your data, know your risks, and make sure someone is actually accountable. 

Metrics matter, but so does culture. If your people are afraid to report a mistake, you have a bigger problem than any audit can reveal. 

At BetterWorld Technology, we help leaders turn compliance from a burden into a business advantage. It is not glamorous, but it works. 

What is the most surprising lesson you have learned from a compliance project? I would love to hear your war stories. #compliance #governance #cybersecurity #leadership #betterworldtech #vCISO

Cybersecurity is not a spectator sport. 

I’ve lost count of how many times I’ve heard, "We have a great IT team, so we’re covered." If only it were that simple. 

The reality? Security is everyone’s job, from the boardroom to the break room. Culture eats policy for breakfast. 

At BetterWorld Technology, we see the most resilient organizations are the ones where leaders model good security habits, ask tough questions, and make it safe to speak up about risks. 

Metrics matter, but so does mindset. Are you tracking how quickly your team reports phishing attempts? Are you rewarding curiosity, or punishing mistakes? 

The best security cultures are built on trust, not fear. And they start at the top. 

What’s one thing you wish your leadership team understood about cybersecurity? I’m all ears. 

#cybersecurity #leadership #vCISO #operationalexcellence #betterworldtech #TechStrategy

Sometimes I wonder if the term vCISO is already outdated. Not because the role is going away, but because the job keeps mutating faster than the language can keep up. One week I’m talking to a board about quantum risk, the next I’m fielding questions about AI agents that can write code (and, apparently, phishing emails that sound like your favorite uncle).

It’s a strange feeling, being both the translator and the alarm bell. I’ve learned that most executives don’t want a technical deep dive—they want to know what keeps them out of the headlines, and what keeps their business running when the unexpected hits. Fair enough.

But here’s the catch: the threats are getting weirder, and the regulations are getting stricter. The EU AI Act, for example, is a wake-up call for anyone who thinks compliance is just a checkbox. It’s not. It’s a moving target, and it’s coming for all of us, whether we’re ready or not.

So, what do you actually do? You start with questions, not answers. What data matters most? Who has access? How fast can we recover if something goes sideways? The best security cultures I’ve seen are the ones where people aren’t afraid to ask the uncomfortable questions.

Honestly, I still get surprised by what I don’t know. That’s probably a good thing.

What’s the one risk you wish your team would talk about more openly? I’d love to hear the ones that keep you up at night.

#vCISO #cybersecurity #AI #governance #compliance #TechStrategy #betterworldtech

Pax8

Account Executive Team Lead

Channel Account Manager IV - Team Lead

Channel Account Manger IV

Channel Account Manager III

Channel Account Manager II

Channel Account Manager

GovSpend

▪ Promoted from Account Executive to Lead Business Analyst, Customer Experience.
▪ Consulted customers based on their companies needs and managed customer escalations by performing data analysis to assist customers in identifying new opportunities in the public sector, resulting in a reduction of customer churn by 15%.
▪ Aided in building the Customer Experience team from the ground up by training internal customers on product and technology applications. 
▪ Worked closely with cross-functional design teams to improve product functionality and performance.

Lead Business Analyst, Customer Experience

▪ Promoted from Lead Business Analyst
▪ Consulted customer base on application development project status and software technical issues and provided feedback to internal stakeholders on customers' need to guide current and future development projects. 
▪ Engaged in cross-selling and up-selling customer base increasing gross revenue by 30%..
▪ Aided in the expansion of the Customer Experience team, streamlining the overall customer journey, and continued training both internal and external customers resulting in a 14% increase in retention.

Senior Manager, Customer Experience

▪ Promoted from Sales Development Representative to National Account Executive. 
▪ Acquired new business through market research and qualifying leads. 
▪ Acquired high-value customers through consultative sales and discovery needs assessment. 
▪ Obtained 20% average closing ratio and exceeded the revenue budget by 84%. 
▪ Continued education on product knowledge and industry trends.

National Account Executive

▪ Generated leads through research, qualifying and cold-calling. 
▪ Maintained call time exceeding 100 minutes per day. 
▪ Scheduled on average 3 demos per day.  
▪ Continued education on product value, product demonstration, and closing techniques.

Sales Development Representative

Carolyns Creationz

▪ Designed, organized, and facilitated multiple events. 
▪ Created event schedules and coordinated staffing. 
▪ Handled event logistics and developed vendor relationships. 
▪ Responsible for creation and execution of advertising, marketing and promotional materials

Operations Manager

AWESOME DIECAST

Oversees day to day office operations. This includes, but is not limited to, maintaining accurate inventory lists (both in retail product as well as office supplies), taking the lead on customer service issues, as well as ensuring that orders are processed and shipped in a timely manner. In addition to these tasks, the position often provides support to the company's Director of Development & Design.

Driven Senior Customer Experience professional proficient in developing and maintaining client satisfaction and  increasing engagement through data and analytics. Experience includes 6+ years in a start-up business environment, supporting corporate growth, improving strategic business operations, and exceeding goals.


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