SELF EMPLOYEED

Coach

US Navy

Special Operations Medic

I help high-achieving professionals achieve peak performance in high-stress situations without falling victim to stress and burnout. From college dropout to Special Operations team, I share my lessons learned.

Hey, I'm Joel.

TLDR people

I spent 12 years on a Marine Special Operations team. I have dedicated my life to mastering the art of discipline, mental toughness, and resilience. I help clients to harness their inner warrior to conquer life's challenges and emerge stronger. 

The long story. 

I spent the first 22 years of my life lost. Dropped out of college, and worked dead-end jobs. No direction in life. Through finding discipline and mental toughness I was able to enlist in the military and build a career in Special Operations.

Mental toughness and discipline have allowed me to do things I never thought possible: 

- 50-mile runs
- 10 mile swims
- 20 Mile ruck runs

Plus much more.

Most people go through life never realizing what they are capable of. 

Come learn with me. 

You can find me on X here : https://twitter.com/TheSuccessCycle

Joel Blades

Toyin Akanbi Coaching

Partnered with clients to achieve clarity, confidence, and success in their professional journeys. With a proven track record of guiding clients through complex career challenges and transformations.

•	Completed ICF Accredited Coaching course including 13.5 hours of personal/career coaching 
•	Registered 75+50 plus hours of personal/career coaching

Business Coach

EZRA Coaching

Owned the end-to-end delivery lifecycle for a portfolio of high-value enterprise clients, acting as the strategic bridge between sales, operations, and delivery to drive program success and long-term client value.

•	Became a product knowledge expert on the EZRAx Offering.
•	Upselling extension coaching programs on 80% of clients managed.

Customer Success Manager

Home

Stay-at-Home Parent

Profitero

•Managed strategic accounts including Danone, Adidas, and Kimberly Clark, ensuring satisfaction, re-tention, and alignment with evolving business needs.
•Led a cross-functional support team and European intern program, accelerating team onboarding and boosting service efficiency.
•Collaborated with engineering to streamline the issue resolution process, enhancing response time and client satisfaction.
•Promoted to manage the platform’s most complex client portfolio due to consistent delivery and client advocacy.
•Championed a new team structure, improving internal collaboration and client response outcomes.

Customer Service Manager

Dubber

•Led global onboarding for enterprise clients, ensuring seamless adoption of products and services across regions.
•Managed a technical support team to deliver high-quality insights, reports, and resolution tracking aligned with SLAs.
•Boosted retention by 17% for Cox Business through strategic success planning and proactive support delivery.
•Developed and launched a self-service Help Center ahead of schedule and under budget, reducing ticket volume and improving customer autonomy.
•Streamlined inbound support allocation, improving global team efficiency and response time.

Global Customer Service Manager

Addison Lee

•Owned and grew a portfolio of 90 B2B accounts, including high-profile clients like Google, BCG, and Schroders.
•Collaborated with sales and finance teams to exceed SLAs and drive client satisfaction through improved reporting and service visibility.
•Designed a targeted reporting system to identify and re-engage underperforming accounts, revitalizing client relationships and revenue flow.

Client Success Manager

Syniverse

•Oversaw the largest European telecom client portfolio, including O2 and T-Mobile NL, delivering impactful commercial reviews and insights.
•Reconciled complex revenue streams and resolved long-standing account issues, resulting in £70M in added roaming revenue over two years.
•Successfully led a transition project with O2 during a major acquisition phase and restored alignment with key international support teams.

Reward Gateway

•Revamped company-wide induction for new starters, raising the profile and impact of the Employee Savings support team.
•Delivered remote support across three continents, consistently meeting SLA targets and streamlining cross-functional collaboration.
•Spearheaded a department transition to Bulgaria, training new support staff and embedding processes and values across teams.
•Introduced a shared inbox system that improved ticket triage and response times, driving measurable gains in team efficiency.

TelerealTrillium

Successfully managed Department for Work & Pensions (DWP) account worth £47m of revenue
Consistently improved client satisfaction through resolving queries and issuing ad hoc invoices
Improved team morale and links to local charities through organisation of team away day and social

Finance Analyst

Managed and ensured zero error record running Trillium payroll from start to finish
Successfully managed the complex process of transition to new ADP Freedom system
Improvement of the expenses process by rationalising approvals and better communicating key deadlines

Payroll Administrator

Tesco PLC

Trained new starters to the customer service desk including till training, briefings on policies and procedures as well as coaching on how to resolve customer complaints in a professional and helpful manner
Responsibility for resolving all customer queries (face-to-face and over the phone) whilst maintaining the highest level of professionalism in line with Tesco’s standards
Provided support to colleagues, mediated heated situations between customers and/or staff
Ensured customer information was up-to-date in store’s database
Managed overall till operations and cashed up the customer service till area

Senior Customer Service

Are you feeling stuck in your career, wondering if there’s a way to align your work with what really matters to you? 

Or maybe you’re at a point where your confidence has taken a hit, and you’re questioning your next steps, even though you know you’re capable of so much more?

If you’ve been nodding along, you’re not alone. And I’m here to help.

For just under a year, I’ve worked with people like you, driven, value-focused individuals who want to create a career they’re proud of.

🔥 “ I have recently finished a block of career coaching with Toyin and feel the impact of our sessions together in my day-to-day." [Victoria Threadgold/Customer Success Manager @ Trumpet]

In my career, I’ve helped:

✔️ Professionals realign their work with their core values
✔️ Leaders rebuild confidence after setbacks
✔️ High achievers find balance and fulfilment without sacrificing ambition

Why do I do this? Because I believe that your career should reflect who you are, not take away from it.
My approach is simple: we work together to uncover your strengths, values, and goals. Then, we create a plan tailored to you, one that helps you grow in confidence and align your career with the life you want.

Here’s what you can expect:

1️⃣ A Safe, Judgment-Free Space
I get it, opening up about challenges can feel daunting. That’s why I prioritize creating an environment where you feel heard and supported.
2️⃣ Clarity and Confidence
Together, we’ll identify what’s holding you back and build a clear roadmap for your next steps.
3️⃣ Actionable Strategies
No fluff, no overcomplicated theories, just practical tips and strategies that you can start using right away.

I’ve spent over just under a year helping professionals discover their potential. Before that, I led teams in various customer facing roles within the Tech industry. But what really drives me is seeing people like you step into their power and create meaningful change.

I offer:
✔️ 1:1 Career Clarity Sessions – One-hour deep dives to tackle specific challenges.
✔️ Confidence Rebuilding Programs – A structured approach to help you reclaim your confidence and take charge of your career.
✔️ Ongoing Coaching – Regular sessions to keep you aligned and growing.

Or, if you’re not ready to dive in, you can learn from my free content here on LinkedIn and beyond.
Send me a message or book a session through https://calendly.com/toyin-vp3a/coaching-session. I’m here to help you find clarity, build confidence, and create a career that truly reflects who you are.

Because you deserve nothing less.

taplio

The Battle

Joel Blades

Toyin Akanbi

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