To build sustainable business value, you start with the goal, then earn the reputation that makes it possible.

At Reputation Sherpa, we guide CEOs and leadership teams to work backwards from their growth targets to define the reputation they need to achieve them. Then we help make it real.

Clients have attributed nearly half a billion dollars in added business value to this process.
Because when your reputation is clear, every path to growth gets easier:

--> Clients choose you faster
--> Employees stay longer
--> Investors see greater value

Using our CARAT framework (Credibility, Attention, Relatability, Authority, and Trust) we help turn your invisible wins into visible credibility.

Our frameworks are built on more than 15 years of research, psychology, and results across sectors from professional services to tech and infrastructure.

The outcome is a stronger reputation, inside and out, that amplifies your brand, builds stakeholder confidence, and increases the future value of your business.

If you’re ready to start with the goal and build the reputation that gets you there, let’s talk.

For insights on proactive reputation building, or to start a conversation, let's connect.

Jo Kinner

Excellent article, Craig Badings and a must-read for leaders serious about their organisation's reputation. Several points stood out as essential to know yet not well understood. One of them:

"Many boards think they are governing reputation when they are only monitoring sentiment after the fact.

"True reputation intelligence links behavior, culture, incentives and decision-making, not just perception. If reputational data does not change board discussions or influence executive decisions, it is not intelligence, it is hindsight."

Love your work!

Take your business further with a higher reputation | We guide you | Founding Partner at Reputation Sherpa

Partner at SenateSHJ, PRovoke Innovator Asia Pacific 2024. Reputation doesn’t fail in the headlines. It fails in governance. I help leaders measure and fix that.

In this piece in The CEO Magazine, using the findings of SenateSHJ's Future of Reputation 2030 report, I provide insights into how reputation must become a performance system embedded into company's governance, risk and compliance programs.

I highlight why reputation is no longer a soft asset but instead, a cumulative outcome of systems that leaders design every day: how trade-offs are made, how culture is reinforced, how risk is governed and how decisions align – or fail to align – with stated values.

Read the full article online here:

Open article: Why reputation has become a CEO-level performance system by digitalmag.theceomagazine.com

Why reputation has become a CEO-level performance system

Helping DTC Brands Drive Predictable, Profitable Growth 📧 | Over $115M in Email Revenue For Clients | DM me ‘EMAIL’ to chat

Building Kensington Media House: a leading Retention Marketing Agency for DTC brands.

→ Top Klaviyo & Omnisend partner
→ Over $300M generated for clients
→ Worked with over 130 brands since we launched

If you want to learn more about how we can do this for your DTC store, book an introductory meeting with myself below where I'll share exactly how we produce the results that we do whilst building out a roadmap custom to your business on how you can do exactly the same:

https://calendly.com/d/yxt-prp-tgw

We are also always hiring and looking for best-in-class talent. Check out our open roles and how to apply here: https://www.kensingtonmediahouse.com/careers

Or, connect with us on YouTube!
https://youtube.com/@kensingtonmediahouse

Conor Sunderland

Hot take: Your inability to switch off is killing your business growth.

Here's why:

When you can work from anywhere, work follows you everywhere.

You default to "doing" because productivity content has convinced you that's the only way forward.

But here's what nobody tells you...

Your brain has two networks:

Task Positive Network → Focused work, execution, grinding

Default Mode Network → Ambient thought, big picture insights

Everyone optimizes the first. Almost nobody optimizes the second.

The Default Mode Network is where the 10x insights come from.

Not the 1% improvements. The massive leaps.

I just took a week off skiing with my family.

Came back with clarity on a new marketing channel that's going to transform our business.

Last time I did this properly? I decided to go all-in on partnerships.

That decision sent us 8 clients in a few months.

These aren't insights you get while checking Slack at 11pm.

They come when you give your brain space to breathe.

Here's the trick if you have productivity guilt:

Tell yourself this IS the most productive thing you can do.

Because it is.

Your monkey brain will relax and the insights will come.

ALWAYS HIRING: Check My About Section | Helping DTC Brands Drive Predictable, Profitable Growth 📧 | Over $300M in Email Revenue For Clients | DM me ‘EMAIL’ to chat

O'Neills needs a new email marketing team…

Here’s why:

Here's what we fixed:

Their original email buried the CTA, had a tiny headline, and the product section looked cluttered.

Zero social proof. Nothing that screamed "we're a major brand."

Our redesign:

↳ CTA above the fold where people can actually see it

↳ Headline 3x bigger and impossible to miss

↳ Clean, minimal product section

↳ Trustpilot reviews prominently displayed

↳ Final CTA at the bottom to catch scrollers

Now it looks like the high-status brand they actually are.

Your email design is your silent salesperson.

If it looks amateur, people assume your brand is amateur.

Even if you're doing millions in revenue.

Make sure your emails match the quality of your product.

#DTC #emailmarketing #ecommerce

Your unsubscribe page is costing you thousands every month.

Here's how to fix it in 30 minutes with Claude:

This is genuinely one of my favorite ways to use AI for email marketing.

Most brands have a basic unsubscribe page that gives people one option: leave completely.

But here's the thing...

Most people don't want to unsubscribe from everything.

They just want fewer emails.

So we build custom unsubscribe pages that give them options:
↳ Receive 2 emails per week instead of 5
↳ Only get product launches and sales
↳ Pause emails for 30 days

You can build this yourself in Claude in literally 30 minutes.

Ask Claude to generate the HTML for a preferences page with multiple options.

Then paste it directly into a hosted page in Klaviyo.

Done.

The result?

You keep subscribers who would've left completely. You save money on sending costs. You maintain relationships with people who still want to hear from you occasionally.

We've saved clients tens of thousands using this simple page.

And you can set it up today.

#DTC #emailmarketing #ecommerce

Whoop needs a new marketing team.

They're a $3.6B company sending emails that look like this.

We redesigned it to actually convert.

The fixes:
↳ CTA above the fold where people can see it
↳ Clear headline that tells you what to do
↳ Better contrast between sections
↳ Social proof added

Same brand. Way better email.

What do you think?

#DTC #emailmarketing #ecommerce

You don't need to be a great writer to print money with emails.

You just need to understand these 6 psychological principles:

1. Reciprocity

Send genuinely useful content. Product education, community highlights, quiz emails, industry myth-busting.

Give value first. Sales become easier.

2. Commitment & Consistency

Split your flows by behavior. New customer vs returning customer. Browser vs cart abandoner.

One client uses a special email for people who click but don't buy, showing third-party lab results. Converts skeptics into buyers.

3. Social Proof

Show off reviews everywhere. The uglier and more authentic, the better they perform.

Real customer photos beat studio shots every time.

4. Authority

Trustpilot badges. Press mentions. Doctor endorsements if you have them.

Stack your credibility where people can see it.

5. Liking

Send from a person, not just your brand name.

We changed one client's sender from "[Brand Name]" to "Lawrence from [Brand Name]"

Open rates jumped from 60% to 73% overnight.

People buy from people.

6. Scarcity

Use real scarcity. Countdown timers, actual stock numbers.

It's insanely powerful but don't abuse it. Stay ethical.

These principles have generated over $110M for our clients.

Master them and your copywriting skills become less important.

#DTC #emailmarketing #ecommerce

6 Psychological Principles

Vivobarefoot needs a new marketing team...

They're a €50M+ brand... but their emails look like a startup's.

Here's what we found (and fixed):

Their sale email had a massive hero image that pushed everything below the fold.

No CTA visible when you opened it. No social proof. No trust signals.

You'd think they were bootstrapping from a bedroom.

So we redesigned it:

↳ Added Trustpilot reviews front and center

↳ Put a clear CTA above the fold

↳ Made the headline actually readable (it was tiny before)

↳ Showed off their authority

The result? An email that would absolutely crush their original.

The lesson here is simple:

Your brand might be doing 8 figures, but if your emails look amateur, you're leaving serious money on the table.

Every email should make you look like the established brand you are.

#DTC #emailmarketing #ecommerce

2 stupidly simple subject line hacks that blow up email revenue

(We've tested these across 70+ brands)

Most people overthink subject lines.

They spend 20 minutes crafting the perfect clever line that nobody opens.

Here's what actually works:

Hack #1: ALL CAPS subject lines

Sounds aggressive, right? But the data doesn't lie.

We ran a quick test on a welcome email for one of our clients.

Original subject line: 65.6% open rate

ALL CAPS version: 71.49% open rate

Same email. Same audience. Just uppercase letters.

The winning variation did $22,174 in revenue.

Hack #2: Use prefixes

RE:, JUST IN:, INSIDE:, FYI:

These work because they hijack pattern recognition in the inbox.

One client tested an ALL CAPS prefix vs lowercase:
↳ ALL CAPS PREFIX: 51.85% open rate
↳ lowercase prefix: 48% open rate

Another client saw even crazier results:
↳ With prefix: 87% open rate
↳ Without prefix: 66% open rate

That's a 21 percentage point jump from adding two words.

Stop trying to be clever with subject lines.

Start using what actually gets emails opened.

Sometimes the simplest tactics print the most money.

#DTC #emailmarketing #ecommerce

Gymshark needs a new marketing team.

(Or at least their email designer does)

We redesigned one of their emails to show what's possible.

The changes:

↳ CTA moved above the fold
↳ Headline clarity improved massively
↳ Created contrast between sections for easier scanning
↳ Added social proof throughout

The difference is night and day.

What do you think of the redesign?

#DTC #emailmarketing #ecommerce

The laziest split test ever... that prints cash every time.

Takes 2 minutes to set up.

Here it is:

Test your abandoned cart email #1 send time.

That's it.

5 minutes after cart abandonment vs 45 minutes after.

Or 15 minutes vs 30 minutes.

Sounds too simple to matter, right?

Wrong.

One client test:
↳ Original (longer delay): $2.83 revenue per recipient
↳ Shorter delay: $4.39 revenue per recipient

That's 55% more revenue from the exact same email.

Another test we ran:
↳ 15 minute delay: 64.9% open rate, 15.6% click rate, 6.4% conversion rate
↳ 30 minute delay: Lower across the board

People are hot when they just abandoned. Strike while the iron's warm.

The best part? You set this test once and it runs forever.

2 minutes of work for potentially 50%+ more revenue from your abandoned cart flow.

This is why I love email marketing.

Small tweaks, massive returns.

#DTC #emailmarketing #ecommerce

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Conor Sunderland

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The Battle

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Conor Sunderland

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