Building High Performing Revenue Teams | Co-founder @ Glavan

Jonathan Kelly

Curoflow

In my role as a Customer Success Manager (CSM) at Curoflow, I specialise in driving customer success and retention for strategic accounts across multiple countries, both within and outside Europe, communicating fluently in Swedish and English. Key responsibilities include:


* Managing and expanding key accounts through cross-selling, upselling, and renewals
* Collaborating with sales teams to secure new business opportunities
* Leading onboarding, training, and implementation to ensure customer satisfaction and adoption
* Delivering high-impact product demos for prospects and supporting customer education
* Driving NRR (Net Revenue Retention) and contributing to process optimisation and scalability

Customer Success Manager

Södersjukhuset AB

In my previous role as a licensed Physiotherapist, I specialised in post-operative rehabilitation, designing tailored recovery plans to meet each patient’s unique needs. This role strengthened my ability to build trust, communicate effectively, and navigate sensitive situations. Key responsibilities included:

* Creating personalised rehabilitation programmes in compliance with Swedish healthcare regulations
* Supporting and educating patients through recovery processes, ensuring engagement and adherence
* Managing interactions with individuals recovering from both major and minor traumas, including addressing the needs of their families
* Adapting communication and care strategies to diverse patient backgrounds and emotional states
* Contributing to internal improvements by developing updated rehabilitation guidelines
* Continuously staying informed of current research to apply evidence-based practices

This experience honed my skills in empathy, relationship-building, and patient education—skills directly relevant to my work in customer education and ensuring client success in a Customer Success Manager role.

Leg. Fysioterapeut, Handkirurgiska kliniken

FoodFacts

While pursuing my studies, I worked part-time as a Data Quality Analyst at FoodFacts, contributing to the quality team by ensuring the accuracy and reliability of AI-generated food data. My key responsibilities included:

* Data Validation: Reviewing and correcting AI-generated nutritional information to maintain data integrity.
* Data Enrichment: Enhancing product information by interpreting and indexing ingredients, automating calculations, and integrating data from public and scientific sources to create robust data points.

This role developed my analytical skills and attention to detail, which are essential in ensuring data accuracy and reliability.

Data Quality Analyst

Kitch'n

While pursuing my studies, I worked part-time as a Sales Associate at Kitchn, where I gained valuable experience in customer interaction and retail operations. My key responsibilities included:

* Sales and Upselling: Assisting customers, identifying opportunities for additional sales, and providing tailored product recommendations.
* Visual Merchandising: Designing and maintaining appealing product displays to enhance the customer experience and drive sales.

This role sharpened my skills in communication, problem-solving, and understanding customer needs—key abilities I carry into any client-facing role.

Säljare

Nordic Leisure Travel Group AB

In my role as a Travel Consultant at Nordic Leisure Travel Group AB, I provided bilingual support to both Swedish and Danish markets. My key responsibilities included:

* Customer Service: Assisting customers with booking, modifying, or managing their travel plans in both Swedish and Danish.
* Sales and Upselling: Identifying opportunities for additional sales and cross-sales to enhance customer satisfaction and revenue.
* Problem-Solving: Resolving complaints and turning dissatisfied customers into loyal ones through empathetic and solutions-focused communication.
* Destination Expertise: Leveraging my previous experience as a guide to assist travellers with local knowledge and on-site support.
* Team Collaboration: Working effectively within a team across multiple technical systems to deliver seamless service.
* Crisis Management: Handling large-scale disruptions, such as flight delays, cancellations, and unexpected challenges, with a calm and solution-oriented approach.

This role refined my skills in customer service, crisis management, and bilingual communication, all of which are highly valuable in client-facing roles.

Travel Consultant 

Barrys Bootcamp Nordic AB

During my time as Assistant Manager at Barry's Bootcamp Nordic AB, I took on a range of responsibilities that involved both customer-facing and operational tasks. I was responsible for leading the reception team, ensuring smooth operations, and providing excellent service to clients. My key responsibilities included:

* Member Care and Customer Service – I took care of our members by ensuring a personalized and top-tier service at every interaction.
* Team Collaboration and Support – Worked closely with the reception team, assisting with scheduling and ensuring a smooth workflow to support overall operations.
* Inventory Management – Managing stock levels of merchandise, supplies, and ingredients, and ensuring accurate inventory.
* Event Planning – Contributing to the planning and hosting of events to enhance customer engagement.
* Sales – Selling memberships and actively contributing to sales targets, including winning a competition for the most clip cards sold.
* Studio Maintenance – Ensuring the studio was well-organized, and presentable at all times.

This role helped me develop strong leadership, sales, and organizational skills while maintaining a focus on customer satisfaction.

Assistant Manager

Service Guide

Family Life Entertainer

I was awarded "Employee of the month" in december 2016

Guide Online

📌 As an experienced Customer Success Manager (CSM) with a background in the healthcare sector, I bring a unique blend of technical expertise and deep understanding of the medical field. My experience as a licensed physiotherapist has equipped me with valuable insights into patient care, which I apply when managing and supporting clients in the healthtech space.

💎 With experience working with both Swedish and international clients, I’m able to provide exceptional service across diverse markets. Known for my hands-on approach, I am a true doer – highly organized, structured, and detail-oriented, ensuring that nothing is left to chance.

⭐️ With a strong focus on customer retention, onboarding, sales, and education, I thrive in roles that require both a strategic approach and execution, excelling in managing large and strategic accounts to ensure long-term success and driving customer satisfaction.

taplio

The Battle

Jonathan Kelly

Edith Lundblad Karlsson

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