Montage Marketing Group

Responsible for creating an overarching strategy for all things technology and cybersecurity along with building a state of the art compliance and security program and revamping their overall a approach to information technology.

In this multi-hatted role I am facilitating multiple roles. IT Administrator, Mac Admin, Network Admin and cybersecurity expert. In addition I am helping win new business in the Federal Government level and bringing my entrepreneurial knowledge and spirit to help grow the organization in any way necessary to see them reach their growth goals.

Information Systems Security Officer

Breelabs

Sharing my experiences as CEO, Founder & Operator of Grove Technologies.

CEO & Founder

Interlaced.io

• CMMC Registered Practitioner helping to take clients through readiness in preparation for CMMC Audit
• Developed and implemented new technologies at Interlaced.io to enhance operational and security maturity, ensuring an exceptional user experience.
• Supervised system infrastructure to optimize functionality and efficiency, leading to improved operational procedures and policies.
• Monitored KPIs and IT budgets to assess technological performance, aligning technology strategy with business goals.

VP Technology, Cybersecurity & CMMC Registered Practitioner

Grove Technologies

• Provided expert computer consulting, cybersecurity, and CMMC services to optimize Apple computer investments.
• Managed staff augmentation, remote & onsite support, application development, and system deployment.
• Achieved significant cost savings and efficiency improvements for clients through tailored solutions.

CEO + Founder / CMMC Registered Practitioner & RPO

Marijuana Policy Project

• Managed all aspects of Network Administration, Server Administration, VOIP / SIP Administration, Budgeting, Cybersecurity, and IT Strategy for Marijuana Policy Project.
• Oversaw ordering supplies and configuring remote locations through on-site visits or contracted help.
• Implemented cybersecurity measures following PCI and NIST standards to ensure data protection.
• Developed IT strategies to optimize operations and enhance efficiency.

Director Of Information Technology

The Arc of the United States

Developing web communities for the chapters of The Arc, training staff on web and SEO standards and making sure web technologies are always online using high availability standards. Leading the building and managing internal Chapter Web Service. An online internal service providing high end, modern websites to the chapters of The Arc. Handles all development, platform management, scaling and staff training.

Web Administrator & Developer

Food & Water Watch

• Led IT restructuring and cybersecurity audits for Food & Water Watch, advising senior staff on technology changes and priorities.
• Facilitated smooth transition from former CTO to new IT Manager role, training team and finding replacement IT Manager.
• Conducted business needs analysis, documentation, and training to support organization through transition period.

Chief Technology Officer

Blue State

Responsible for all planning in regards to technology for internal staff development, communications, and systems. Manage the support needs for the entire organization including but not limited to vendor management, contract negotiations, and large-scale solution implementations. Responsible for managing purchases and technology budget for the entire organization for all locations. Strategic planning for technology needs of offices with high availability in mind. Manage IT procedures/policies in accordance with business rules and needs.

IT Director

Responsible for supporting all internal employee IT needs throughout BSD’s offices. Provide support for the organization's VOIP systems, network, and establishing core policies and procedures to help BSD stabilize their IT infrastructure. Responsible for ordering supplies and configuring remote locations through on site visits or through contracted help. Creating and balancing department budget for all locations. Creating a VPN based network for enhanced ARD support. Managing and monitoring OSX servers and implementing new technologies such as (MUNKI).

IT Manager

Georgetown University

Responsible for managing a large IT team that provides advanced technology services and support to the Georgetown faculty and staff in the Main Campus and University Services communities. Coordinates, schedules and maintains satisfactory customer support services that include but are not limited to, Desktop support, Mobile support, Phone support, Remote Support & more. Responsible for the imaging,  maintenance, inventory, packaging and upgrades for all Mac OSX platforms across the entire campus; for faculty and staff in an effort to standardize our Mac platforms. Currently serving as a manager, mentor and trainer for the Georgetown Service Delivery team.

Tier 1, 2, Student Help Desk: Manager & Systems Engineer

Organizing and maintaining all 17 remote locations in terms of IT needs, ordering supplies and configuring remote locations through on site visits or through contracted help. Creating and balancing department budget for all locations. Creating a VPN based network for enhanced ARD support. Managing and monitoring our network of 16 OSX servers. Customizing the OSX Server environment through UNIX to accomplish complex tasks such as MYSQL replication across servers.

IT Director / Sr. Apple Systems Engineer

Cybersecurity & IT Operations Leader | Executive MBA, Interlaced.io

I am an entrepreneur and IT leader with over 9 years of experience as the CEO and Founder of Grove Technologies, a managed service provider that helps people and businesses get the most out of their Apple computer investment. 

With my Executive MBA and multiple IT certifications, including Apple Certified, Mosyle Certified Admin, Addigy Academy Basics, and JumpCloud Core Certified, I have the skills and knowledge to deliver high-quality IT solutions, from staff augmentation and remote support to application development and system deployment. 

I also have a passion for helping aspiring entrepreneurs take that critical first step into consulting, freelancing, or starting their own side hustle. I can be their guide, mentor, coach, and supporter, helping them overcome their fears, challenges, and risks, and achieve their goals. 

Through my publications, awards, and online presence, I share my insights and expertise on IT management, cybersecurity, entrepreneurship, and Apple products. I invite you to follow me, connect with me, and join me on this exciting journey of creating value, solving problems, and making an impact.

Jon Brown, EMBA

Stefanini Group

System Administrator L2

Team Computers

- Driving Key Technical Projects with Mass Apple Deployment and its Integration with Leading Cloud based SaaS Solutions.

- Securing and Reinforcing Apple Fleet across Key organisations, analysing risk and setting up secure environment.

- Driving and assisting team with technical knowhow of Major MDM and UEM Solutions like Jamf, VMware.

- Deploying and Managing the entire lifecycle of devices through Zero touch Enrollment & White Glove Deployment.

- Designing Workflows thus enabling IT teams with right approach, tools and methodology to better manage IT infrastructure and Cost-Savings.

 

Skills: Apple Security · ACSP · Mobile Device Management · Backup & Recovery Systems · Information Security · Remote Device Management · Customer Success · Jamf

Technical Consultant- Apple & MDM Technology

Working as a System specialist for Mac and related issues. working on Google Workspace, Office 365,  Jamf Pro.
Providing the first point of contact for support and maintenance of Mac equipment, runs diagnostic tests to isolate system problems and make recommendations for potential solutions
Handling Global Service Exchange to manage & update service transaction
Keep track of Repairs Process Update. 
Handling service operations daily basis.
Tracking and keeping control of all the service transactions for the Apple Brand
Providing L2 & L3 Level Hardware & Software support for internal Mac Users

Jamf Pro: Enrolling devices ,Automated device enrolment managing ABM , Sending remote commands Policies creating and uploading packages using composer patching OS for enterprise level maintain inventories.
JAMF Administrator Support including
Management of macOS upgrades via
Application packaging and deployment
Patch management
Knowledge of bash scripting
experience on macOS and iOS devices
Management and implementation of Apple
Business Manager (DEP/VPP)
The automated Device Enrollment process
Pre-stage enrollment process
Smart groups with custom queries and Static
groups

Office 365 :Add or remove user ,add bulk users ,add policies to email forward ,shared mail office application access.

Senior Service Engineer  @ Amazon Development centre Pune

Dixit Infotech Services Pvt Ltd

Providing the first point of contact for support and maintenance of Mac equipment
Single point of contact for all operations and transactions for Dixit Infotech. 
Handling VIP user’s issue. Dixit Infotech CEO and Director and Owner. 
Handling corporate mail configuration in iPhone, iPad, and Android Mobiles. 
Managing in the area of system support, networking, and IT related infrastructure. 
Proactively manage activities e.g. Antivirus update, System backup. Time Machine Backup. 
Antivirus installation, update virus definition troubleshooting from Client Side. 
Mail client (Outlook Exchange) configuration & troubleshooting from Client side. 
Installing OS like Apple Mac OS, Windows 7, windows 8, 8.1,10 drivers & required Software. 
Providing Remote support for Apple Business Manager to Client locations. 
Knowledge of Contact Center operations and support processes. 
Proficiency with App Store services, iOS, macOS, watch OS, tvOS and iPadOS.
Managing AWS activity for client for backup.
Managing One Drive  Backup for Mac user.

Mac Support Engineer

B2X Care Solutions

Senior Service Engineer

Reliance Retail

iOS Devices Activation, After sale Service.
Mac Family Devices Activation, After sale Service

Service Engineer

THE SERVICE SOLUTIONS INDIA PRIVATE LIMITED

A seasoned professional with 10+ years of success in  Technical establishments within fast-paced, turnaround and rapid-change environments. 

Extensive experience in setting up and managing business Operations technically which require deep understanding of critical business drivers in multiple markets and industries; highly successful in building relationships with upper-level decision makers and business partners.

A proactive leader and planner with cross functional expertise in planning, market penetration, product launch & management, channel management with skills in competitor / market analysis. Spearheaded numerous business development & market expansion initiatives. An effective communicator & team leader combined with detail oriented attitude with ability to interact effectively.

Specialties: Strategy, Execution, Presales Consulting, Apple Management, IT Consulting and Cost Optimisation, Alliance Management, Sales, Channel Management, Business Development, Product Management.

taplio

The Battle

Jon Brown, EMBA

Yogesh Surwase

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