Montage Marketing Group

Responsible for creating an overarching strategy for all things technology and cybersecurity along with building a state of the art compliance and security program and revamping their overall a approach to information technology.

In this multi-hatted role I am facilitating multiple roles. IT Administrator, Mac Admin, Network Admin and cybersecurity expert. In addition I am helping win new business in the Federal Government level and bringing my entrepreneurial knowledge and spirit to help grow the organization in any way necessary to see them reach their growth goals.

Information Systems Security Officer

Breelabs

Sharing my experiences as CEO, Founder & Operator of Grove Technologies.

CEO & Founder

Interlaced.io

• CMMC Registered Practitioner helping to take clients through readiness in preparation for CMMC Audit
• Developed and implemented new technologies at Interlaced.io to enhance operational and security maturity, ensuring an exceptional user experience.
• Supervised system infrastructure to optimize functionality and efficiency, leading to improved operational procedures and policies.
• Monitored KPIs and IT budgets to assess technological performance, aligning technology strategy with business goals.

VP Technology, Cybersecurity & CMMC Registered Practitioner

Grove Technologies

• Provided expert computer consulting, cybersecurity, and CMMC services to optimize Apple computer investments.
• Managed staff augmentation, remote & onsite support, application development, and system deployment.
• Achieved significant cost savings and efficiency improvements for clients through tailored solutions.

CEO + Founder / CMMC Registered Practitioner & RPO

Marijuana Policy Project

• Managed all aspects of Network Administration, Server Administration, VOIP / SIP Administration, Budgeting, Cybersecurity, and IT Strategy for Marijuana Policy Project.
• Oversaw ordering supplies and configuring remote locations through on-site visits or contracted help.
• Implemented cybersecurity measures following PCI and NIST standards to ensure data protection.
• Developed IT strategies to optimize operations and enhance efficiency.

Director Of Information Technology

The Arc of the United States

Developing web communities for the chapters of The Arc, training staff on web and SEO standards and making sure web technologies are always online using high availability standards. Leading the building and managing internal Chapter Web Service. An online internal service providing high end, modern websites to the chapters of The Arc. Handles all development, platform management, scaling and staff training.

Web Administrator & Developer

Food & Water Watch

• Led IT restructuring and cybersecurity audits for Food & Water Watch, advising senior staff on technology changes and priorities.
• Facilitated smooth transition from former CTO to new IT Manager role, training team and finding replacement IT Manager.
• Conducted business needs analysis, documentation, and training to support organization through transition period.

Chief Technology Officer

Blue State

Responsible for all planning in regards to technology for internal staff development, communications, and systems. Manage the support needs for the entire organization including but not limited to vendor management, contract negotiations, and large-scale solution implementations. Responsible for managing purchases and technology budget for the entire organization for all locations. Strategic planning for technology needs of offices with high availability in mind. Manage IT procedures/policies in accordance with business rules and needs.

IT Director

Responsible for supporting all internal employee IT needs throughout BSD’s offices. Provide support for the organization's VOIP systems, network, and establishing core policies and procedures to help BSD stabilize their IT infrastructure. Responsible for ordering supplies and configuring remote locations through on site visits or through contracted help. Creating and balancing department budget for all locations. Creating a VPN based network for enhanced ARD support. Managing and monitoring OSX servers and implementing new technologies such as (MUNKI).

IT Manager

Georgetown University

Responsible for managing a large IT team that provides advanced technology services and support to the Georgetown faculty and staff in the Main Campus and University Services communities. Coordinates, schedules and maintains satisfactory customer support services that include but are not limited to, Desktop support, Mobile support, Phone support, Remote Support & more. Responsible for the imaging,  maintenance, inventory, packaging and upgrades for all Mac OSX platforms across the entire campus; for faculty and staff in an effort to standardize our Mac platforms. Currently serving as a manager, mentor and trainer for the Georgetown Service Delivery team.

Tier 1, 2, Student Help Desk: Manager & Systems Engineer

Organizing and maintaining all 17 remote locations in terms of IT needs, ordering supplies and configuring remote locations through on site visits or through contracted help. Creating and balancing department budget for all locations. Creating a VPN based network for enhanced ARD support. Managing and monitoring our network of 16 OSX servers. Customizing the OSX Server environment through UNIX to accomplish complex tasks such as MYSQL replication across servers.

IT Director / Sr. Apple Systems Engineer

Cybersecurity & IT Operations Leader | Executive MBA, Interlaced.io

I am an entrepreneur and IT leader with over 9 years of experience as the CEO and Founder of Grove Technologies, a managed service provider that helps people and businesses get the most out of their Apple computer investment. 

With my Executive MBA and multiple IT certifications, including Apple Certified, Mosyle Certified Admin, Addigy Academy Basics, and JumpCloud Core Certified, I have the skills and knowledge to deliver high-quality IT solutions, from staff augmentation and remote support to application development and system deployment. 

I also have a passion for helping aspiring entrepreneurs take that critical first step into consulting, freelancing, or starting their own side hustle. I can be their guide, mentor, coach, and supporter, helping them overcome their fears, challenges, and risks, and achieve their goals. 

Through my publications, awards, and online presence, I share my insights and expertise on IT management, cybersecurity, entrepreneurship, and Apple products. I invite you to follow me, connect with me, and join me on this exciting journey of creating value, solving problems, and making an impact.

Jon Brown, EMBA

Agile Brains Consulting

Providing consulting services to diverse clients, enhancing operational efficiency across various industries.  

Leading Agile coaching and project management initiatives, driving organizational transformation and modernization efforts.  

Delivering successful AI integrations, resulting in improved team performance and streamlined processes.

 Senior Consultant

Aggie Software, LLC.

Spearheading cross-platform software management, including iOS and macOS, ensuring seamless integration and functionality across multiple operating systems, leading to a 15% increase in user satisfaction and product usability.

Streamlining the development and delivery processes, aligning with business objectives to boost project delivery efficiency by 46% and enhance customer satisfaction.

Senior Facilitator and Technical Consultant (iOS, macOS)

LPL Financial

Fostering transformation at LPL Financial, leading two teams I orchestrate change as a seasoned leader, fostering a culture of continuous improvement that's as enlightening as my professional insights.

As a leader, I champion change and release management with finesse, always placing people first. My flexible and diplomatic approach makes me a strong negotiator, ensuring that communication flows smoothly and coaching hits all the right notes.

Collaborating cross-functionally, I ensure that everyone's focus and communication is well aligned. My facilitation skills and deep-rooted Agile values are the backbone of successful PI Planning and team organization, building the connections between teams toward achieving success.

Highlights:

• Hosting specialized training sessions on Mac (including accessibility) promoting an inclusive tech environment, enhancing the overall Mac user accessibility support experience by 42%
• Leading transformation adoption across multiple teams

• Removing silos, reducing meeting times by 47% and enhancing team efficiency by 29%.

• Providing guidance and workshops on backlog refinement, communication, and collaboration, leading to a 17% increase in team productivity and a 22% improvement in backlog efficiency.

• Continuously engaging with stakeholders and external teams, leading to a 16% improvement in cross-functional collaboration.

Senior Team Coach and Technical Consultant

Kelly

Championed growth and transformation, especially for new teams, boosting collaboration and project management efficiency.

Trained Apple IT personnel on standardized procedures for adopting MacOS best practices, including software updates, maintaining high system uptime and security using JAMF

Enhanced team communication and meeting effectiveness, shortening meetings by 61% and increasing retrospective adoption by 47%, leading to more focused and productive interactions.

Instrumental in decreasing escalation instances by 34% throughout the product development cycle, from conception to release, through strategic process enhancements and closer monitoring of project milestones.

Boosted delivery timeline completion by 73% by refining task creation in planning and coaching on user story writing and estimation, enhancing workflow transparency and efficiency.

Coach and Technical Consultant

Homecare Homebase

Led transformational workshops, establishing formal processes and cutting software delivery times by 44% through better story writing and backlog refinement.

Developed a structured bug resolution handoff process, reducing team impediments by 23% and enhancing cross-team communication clarity.

Cut concept-to-market cycle time by 71% through critical revisions in work processes, story development, and stakeholder engagement.

Drove transformation for multiple teams, enhancing SaaS and mobile app efficiency and reducing risks and impediments by 23% through daily cross-functional meetings.

Senior Delivery Lead and Technical Consultant

Advised the implementation of modern iOS mobile app features, including adoption of mobile best practices such a biometric login and mobile UX redesign

Oversaw the launch of mobile app and Salesforce projects across 5 Agile teams, adeptly managing cross-functional team dependencies and effectively scaling project efforts using Azure DevOps.

Guided several teams in the development and launch of multiple Salesforce, SaaS, and mobile products, fostering a ground-up approach to innovative product creation and efficient release cycles.

Adopted multiple roles (advisor, coach, mentor, teacher, facilitator) to drive team development, initiating a Community of Practice and leading targeted training sessions.

Reduced delivery carryover by 42% and enhanced cross-team communication by 31% through Feature and Code Freeze practices, streamlining project coordination.

Senior Delivery Lead

The Agile Coaching Consultant

Clients include LegalZoom, Charles Schwab.

Led multiple teams in the development of iOS and Android mobile apps, web applications, and middleware, supporting sales associates, payment processing, lawyers, and associate law firms. 

Delivered solutions for production users handling credit card transactions and stock trades, utilizing technologies including C, C#, Python, JSON, Snowflake, and HTML-5

Improved Legal Zoom's team meetings, resulting in a 21% increase in delivery accuracy with better technology and communication.

Enhanced cross-team communication at LegalZoom by 81%, replacing teleconferences with Jira and modern tools.

Led a "Definition of Ready" workshop at Charles Schwab, reducing content creation times by 58% and story refinement by 66%, and increased burndown accuracy by 28%.

Agile Coaching Consultant

CCC Information Services

Lead multiple teams releasing iOS and Android solutions.  Advised the mobile QA test and validation process.

Excelled as a facilitator for Scrum and Kanban ceremonies, acting as a catalyst for growth at individual, team, and organizational levels by inspiring innovative thinking and fostering regular improvements.

Assisted the IT support staff with proper orientation and adoption of best practices for the long-term support and roll out of their Mac fleet spanning multiple time zones

Boosted communication across teams by 31%, streamlining the process of ticket status updates, which contributed to more efficient and transparent project tracking.

Successfully removed 52% of external impediments by breaking down silos and implementing cross-team retrospectives, significantly enhancing collaboration and efficiency within Android and iOS teams.

Delivery Lead and Coach

Deloitte

Raised iOS and Android mobile App Store Ratings from 1.5 to 4.9 Stars for both iOS and Android using technologies and IDEs ranging from Apple XCode, Swift, Kotlin, Java, JavaScript, Microsoft Azure to Python and JSON

Led Health care teams for mobile apps with 3M+ monthly users (Health and Human Services for the states of Texas and Tennessee), ensuring quality delivery and customer issue resolution through effective Scrum practices.

Solutions include Medicaid and CHIP programs assistance in covering medical expenses for eligible children and individuals with disabilities based on income requirements, while Medicaid for Pregnant Women and CHIP Perinatal, including health coverage during pregnancy and postpartum periods.

Additional programs such as Healthy Texas Women, Family Planning, Breast and Cervical Cancer Services, WIC, Family Violence support, Nurse-Family Partnership, Adoption Services, Title V Maternal and Child Health, and Thriving Texas Families provide various health, nutrition, counseling, and support services tailored to women, children, and families.

Developed and launched innovative solutions with a cross-functional team, boosting market presence and customer satisfaction.

Project Manager (iOS, Android, Web)

QA Lead of iOS and Android products

Slashed content update cycle and code review times by 63%, enhancing development efficiency.

Directed global  meetings for three product teams, improving international collaboration and efficiency.

Project Coach and Lead Software Quality Assurance Engineer

I specialize in leading business transformations and software delivery for high-impact software solutions at global tech giants like Apple, HP, Deloitte, and others. My expertise spans mobile apps, operating system releases, and enterprise software transformation and delivery, helping teams scale efficiently while maintaining top-tier product quality for millions of users. 

💡 Key Results & Impact:
✅ OS and hardware releases at Apple, driving seamless product rollouts.
✅ Boosted App Store ratings from 1.5⭐ to 4.9⭐, leading mobile delivery teams at Deloitte.
✅ Won best of CES 🚨 leading mobile innovation at Real Networks.

✅ Reduced production issues by 27% through process optimization at Hearst.
✅ Enhanced delivery efficiency by 73%, optimizing workflows at Kelly Services.
✅ Improved team communication by 81%, streamlining processes across multiple organizations.


I bring a unique blend of technical leadership and Agile delivery expertise, coaching teams to improve speed, quality, and collaboration. Whether launching mobile apps, optimizing enterprise software, or scaling Agile teams, I focus on measurable results and long-term success.

⌨️ Let’s connect – I’m always looking to collaborate on the next big innovation.

taplio

The Battle

Jon Brown, EMBA

Matthew Z.

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