Jose Bermejo 🪄

State of Coherence — The Organizational Performance Lab

The peak performance lab.

Online Programs, Trainings, Workshops, and Off-site experiences to unlock flow states, creativity and  productivity peaks for your team. All backed by neuroscience, behavioral science, and biohacking.

Achieve a State Of Coherence with your team through conscious leadership.

#Leadership
#MentalFitness
#OrganizationalSystems

Cofounder & Radical Performance Officer

Predictable Innovation Studio

We uncover where your GTM Strategy falls short to match how people buy B2B software (aka behavioral patterns). 

What’s the same: we’ll find your revenue leaks at each step of your buyer's journey.

1. Problem Education
2. Solution Education & Discovery
3. Solution Purchase: Demo → PoC → Purchase
4. Solution Adoption:  Activation → Training & Adoption Support → Use Recurrency → Expansion to new use case
5. Solution Diffusion (WOM): Testimonial → Case study → Warm Introductions

Then we’ll solve those leaks by:
→ Improving Your Target market selection/positioning
→ Craft A Low-Risk Value Propositions™
→ Create a strategic narrative that drives change
→ Build an awareness plan to get into the education and buyer’s research process.

A product growth strategy studio specializing in the Behavioral Science of Diffusion of Innovations and Crossing The Chasm.

DM me if you have a challenge we can help with!

Managing Partner & Founder

Maven

Check my bootcamp and courses at Maven:

https://maven.com/predictable-innovation/ai-assisted-product-marketing-strategy

https://maven.com/predictable-innovation/positioning-strategy-workshop

Leadership, Strategy & Management Instructor

ENCAMINA

Head of Product Revenue Growth (Fractional)

Plain Concepts

Reporting to the USA General Manager, I began this new job as the main responsible for designing and executing a new revenue growth strategy for the USA, including but not limited to segmentation, positioning and GoToMarket.

Success covered the development of the different growth channels, tactics and teams, including to build and lead new marketing and sales teams, a strong relationship with Microsoft USA subsidiary as our primary business partner, and the development of new products and services, aligning the market opportunities with our corporate innovation initiatives to unveil new growth sources.

The biggest win was deciding where to invest our limited resources to find a new client to diversify client risks. We successfully closed the first non-Microsoft client in the USA, starting a new channel and the path to risk diversification.

USA Revenue Growth Strategy Lead

Reporting to the CEO and company founder, I started this position as the company performance owner. My goal was to improve the economic value of ENCAMINA and to lead the change to a more data-driven decision-making company. Functions include the inspiration of the Executive Committee to build high-performance initiatives aligned with the company's strategy and impacting the P&L’s bottom line.

Results: x3 in EBITDA when compared to the previous year. Still the best EBITDA in the history of the company.

Performance Vice President

Accountable for developing and executing the Business Growth Strategy and leading the sales & partner teams. 

As a permanent member of the executive committee, I worked closely with other chief executives, mostly with the CEO, COO, and CFO. Besides, I was the link between ENCAMINA and Microsoft, coordinating and leading actions regarding goals and strategic alignment.

I led the Go to Market and revenue-generating activities with the critical challenge to help ENCAMINA in their path to differentiate their competitive positioning and grow fast by co-building a new mid-term strategic plan with the owners of the company, and leading the sales and partner channels teams to achieve the goals planned.

Quantitative success includes an x2 revenue growth while reducing the budget & team, increasing revenue operations performance. 

Qualitative success included building, empowering, coaching, and leading a new direct sales & partnerships team, implementing new compensations and key account management systems, sales team operations, and processes, developing the channel strategy and strategic alliances, and co-build the ENCAMINA strategic plan with the CEO to improve our alignment with the market opportunities and with our partner Microsoft.

Chief Revenue Growth Officer

Reporting to the COO, with a double role: sales consultant (40% of the time) & project manager (60% of the time). Responsible for maintaining equilibrium between the customer, the project team, and the profit of the assigned projects. In charge of pre-sale consultancy, proposals development and sales pitch presentations.

Manager of Client Services and Sales Enablement

deplace

www.deplace.es was born as the second digital real estate agency in Spain to bring the market a disruptive low-end service for buyers and sellers of real estate. As a member of the board council, I was focused on advising on the business strategy and financials.

CoFounder & Board Member

INMERCOST Commercial Real Estate

Took the business out of bankruptcy in 3 months by finding a breakthrough solution for the sales problem amid the 2007 subprime crisis. I took charge of the search, negotiation, and partnership closing with construction companies, offering development, customer negotiation, and deal closing.

Head of Strategy

CEU Cardenal Herrera University

In charge of maintaining the integrity and security of network and information system data from the University, perform periodic audits and to recommend and provide security policies to follow. Tasks of network and systems administration.

Systems Administrator

👇🏻 Head To My Featured Section To Learn How I Can Help And Get Your Tailored Performance Plan 👇🏻

Positioning, Launch, Product/Market fit & AI Instructor

Josh Bermejo

dLocal

	Spearheaded initiatives in treasury, accounting, and finance, aligning product management strategies with organizational financial objectives
	Orchestrated the integration of innovative financial tools and platforms, enhancing operational efficiency and financial reporting accuracy
	Collaborated with cross-departmental teams to ensure seamless implementation of financial products, optimizing resource allocation and budget management
	Led market research and analysis to inform product development, ensuring offerings meet evolving client needs and regulatory requirements

Lead Product Manager - Finance

Participated in an executive program focused on career development, leadership training, and strategic networking for senior professionals transitioning into high-level roles.

Career Transition Program

PagoNxt

Within the International Treasury and Payments team, I develop liquidity management products and services for companies with international business. I am leading the development of the virtual accounts service to be delivered in 1Q23, with a three-year forecast of over €25 MM. This service is designed to make our clients' treasury management more efficient, helping them to generate new business (e.g. institutional clients) or to obtain a 5 to 15% reduction in their administrative costs. I have led from the business side, the elaboration of the operations book to apply for the Electronic Money Institution licenses in Spain and UK. Additionally, I am leading from business the implementation of the Open Banking and PSD2 regulation in these Electronic Money Institutions. These entities will give us greater flexibility to reach international business customers who are not already Banco Santander customers. I am leading the design of the initiatives related to generate new business opportunities taking advantage of the PSD2 and Open Banking regulation.

Senior Product Manager - Head of Liquidity Management

Banco Santander

I report to the Managing Director of products and implementation of Global Cash Management (within the Global Corporate Banking business division).

I am responsible for identifying and creating new business opportunities based on the use of new technologies such as Internet of Things, Blockchain, APIs or Artificial Intelligence, among others. I am responsible for generating new value propositions for wholesale banking clients using the Open Business concepts, such as the generation of businesses like PISP or AISP in Europe thanks to the PSD2, the Fintech law in Mexico or DEBIN in Argentina. Developing these opportunities in the affected countries but also rolling them out to the rest of the Group Entities, helping to adapt them to the particular situations of each geography.

In addition, I am in charge of creating culture of innovation and new ways of working (Design Thinking and Agile) in the area of Cash Management that helps the evolution and adaptation to the new market environment of existing products easier and faster. I participate in innovation conferences, I am in permanent contact with Fintechs and with investment funds, as well as with specialized consultants like KPMG.

In my position it is critical to carry out an influence management to ensure the realization of the local and global projects and the report of the results to the corporation.

Thanks to my boss and my colleagues, in this period of time I have learned the differences between the retail and wholesale banking business, which has allowed me to focus the knowledge acquired in my previous stages and in the Executive MBA to the demands of our customers. It has been especially relevant at this stage to be resilient in instilling the culture of innovation in a business as traditional as Wholesale Banking. Also, I consider very relevant the self-motivation to keep abreast of the advances that are being presented and the creativity to identify new use cases for these new technological trends.

Product Manager

I reported to the corporate director of projects and implementations (within the Corporate Technology Area)

I have worked on the strategy and business model of APIs, defining proposals of value for the final client, as well as for third parties what allows to take advantage of the opportunities that appear through the Open Business concept. Many of these opportunities apply to the context of transactional banking. Among them, PSD2 regulation (one of the projects I was working in), where beyond the requests for regulation arises the possibility of building new businesses, products and services.

As an example, the creation of interfaces that allow the end customer to have an integrated view of all the accounts that have in different Entities in a single point and offers other value added services such as recommendations, advice or initiation of payments, among others.

Another line of work I led with the digital transformation team was the creation of an instant, transparent and predictable international money transfer service, through the creation of an intergroup connector and the association with third party rails.

These projects were developed under methodologies of Design Thinking and Agile, where, in addition to challenging and taking part in the definition of services and solutions, I coordinated the understanding between the business and innovation team with the technicians.

I was also responsible for the Corporate Technology relationship with Portugal, sharing with them the strategic knowledge developed by the corporation, giving the necessary support and following up on their relevant projects, as well as their systems and obsolescence plans.

Technology and Operation Project Manager for Santander Digital

My main responsibility was to provide methodology and enhance the development of the Process, Change Management and Systems Certification function in local entities, by following the action plans agreed with the different entities according to the recommendations made from the corporate center. These were adjusted to the particular situation of each case and its specific priorities. Among others, my functions were:
- Development of the approach of the function of Processes, Management of the Change and Certification of Systems
- Ensure compliance with the minimum established for the function
- Understanding the degree of maturity of the local program
- Support to the definition of objectives and needs of the local situation
- Impulse of the development of initiatives
- Carry out roll-out of best practices among countries and enrich the approach to methodologies
- Follow-up of local programs

Project Manager of countries oversight for Processes and Change Management 

I had the responsibility of designing and implement a new model to manage the continuous process improvement in the local Entities of Santander Bank. For that, I defined the roles, functions and an ideal organization chart needed depending on the different scenarios every country could stay. I created a government model to ensure the continuous process improvement and a tool kit to easy manage the huge number of initiatives that come up in every geography. 

Among others, my functions were:
- Design the continuous process improvement corporate model and the corporate tool kit
- Adapt and implement the corporate model to the local Entities
- Identify the local situation and help them to evolution their situation to the next level
- Help to the local entities to define their objectives and request aligned with their situation and the local and global strategy
- Best practices roll-out
- Follow up of the local programs

Project Manager - Continuous Improvement unit

Within the Systems & Processes Corporate Area, participated in many initiatives, among them:

- Development of corporate system model (Business Architecture)
- Description of the development of systems projects methodology
- Definition of the corporate systems maps related to retail business
- Development of corporate initiatives to define P&S systems reference models
- Coordination and support to local Entities in systems initiatives 
- Coordination and support to other business areas in systems initiatives
- Dissemination of the system principles

In addition, I have developed specific projects of strategic development to the area focused on carrying out a more oriented to the needs of business that allows a better use of the existing systems and / or a more flexible delivery and therefore more easily adaptable to business needs

Product & Services Systems Unit at Systems & Processes Corporate Area

Banco Santander - (Isban Global Services)

Leadershipin the system funtion definition at Grupo Santander

Project elaborated to the System & Processes Corporate Area in different work streams, including:
- Definition of Product & Services System Model
- Componentization of the functionalities that describes the Product & Services Systems
- Collaboration in the construction of development of systems projects methodology
- Collaboration in the development of the design model of business architecture
- Collaboration in the definition of the representation model of the target operating model
- Elaboration of the target operating model of Collection & Retrieval at Banco Santander España

Senior Business Consultant at Santander Systems & Processes Corporate Area

Developed the definition of a Worthy use of FMIS (Financial Management Information System) in commercial management.

Senior Business Consultant at Santander Processes Corporate Area

- Definition of Future Ideal Bank model
- Developement a model oriented to define the Future Ideal Bank

Developed a model oriented to Customer Satisfaction Model for affluent and mass market segments

Implementation the Customer Satisfaction Model for affluent and mass market segments in BCE

Proyect delivered to Quality & Customer Satisfaction division arranged in different work streams:
− Definition and implementation in Santander Bank of Customer Satisfaction Value Quantification module
− Definition and implementation in BCE of Key Levers of Customer Satisfaction module
− Definition of Organization module
− Definition of RR.HH. module
− Definition of Customer Satisfaction System module
− Requests definition of Customer Satisfaction Tools
− Requirements definition of the corporate survey machine (Encuestador) and the Portal Quality
− Definition of Tracking and Control module
− Definition of SLAs and KPIs in each Customer Satisfaction Lever
− Definition and implementation in BCE of Governance module

Developed a model oriented to Customer Satisfaction Model for affluent and mass market segments.

Leader of the identification of organizational efficiencies under various scenarios in the due diligence exercise for the acquisition of a financial institution.

Leadership in projects related to the massive management of debt recovery at Banco Santander Spain, aimed at improving performance ratios of each debt phase.

Projects at the service of the Technology and Operations area of Banco Santander Spain in various initiatives, including:

- Definition and implementation of telephonic and non-telephonic out-of-court strategies.
- Definition and implementation of legal action strategies
- Definition of policies and principles for the coordination of judicial and extrajudicial actions.
- Description of KPIs and SLAs necessary for activity monitoring and control.
- Elaboration and implementation of the recovery management model in Banco Santander Spain.
- Implementation of IT systems for recovery management.

Elaboration of the analysis of the opportunities of using the recovery management model of Banco Santander Spain to the card recovery management in Banco Santander UK.

Business Consultant at Santander España Technology and Operations Area

Design the Organization Model of Reintegra (specialist factory for Retrieval & Recoveries, Contact Centre and Customer Voice Lab), including:
− Identification of functions and roles of central services and Retrieval & Recoveries division
− Definition of the organization model of central services including the headcount analysis
− Definition of the organization of the Retrieval & Recoveries division including the headcount analysis
− Definition of the processes and the relationship between the different actors involved in the procedures to make them effective

Business Consultant at Santander Processes Corporate Area

Design the Collections & Recoveries Model for the youngest debts.

Performed an optimization project which objective was to define the processes and the relationship between the different actors involved in the procedures to make them effective (as a coordination of efficiency and efficacy) in the Recovery youngest phase. (Oct 2009 – Jan 2010)

Collaborated with Santander Operation Retail (before Sercoban) in different work streams, including:
− Definition of Strategy module
− Definition of Planning module
− Definition of Performance module
− Definition of Tracking and Control module
− Definition of Providers module (Service policies and Providers Management)
− Definition of Technology module
− Definition of Organization module
− Elaboration of Implementation Plan

Universidad Autonoma de Madrid

I worked on designing, modeling and developing hybrid compounds with Hydrogen storage capacity for fuel cells. The main objective of the project was to increase the efficient capacity of the compounds to make the use of hydrogen in the energy industry profitable and secure. But also, I was the Teaching Assistant for Full Professor Ernesto Brunet in the following courses:
•Reaction Mechanisms in Organic Chemistry (2006-2007)
•Advanced Organic Chemistry (2005-2006)
•Structural Analysis of Organic Compounds (2004-2005)

Graduate Student Researcher

In addition to completing my dissertation project and other research initiatives, I engaged in the synthesis of essential acids and aminoacids for early identification of errors and metabolic diseases in unborn children.

Beneficiary of a fellowship granted by the General Foundation of the Autonomous University of Madrid for the preparation of standards for diagnosing errors of metabolism in unborn. Synthesizing essential aminoacids and essential acids for early identification of errors and metabolic diseases in unborn.

- High potential executive with strong in business and development of new value propositions 
- International culture and wide work experience with high versatility and flexibility. Seven years working at the university (one of them in Texas), five years working as a Business Consultant and two years working in Banking.
- Strategic view of complex problems, seamless integration of people and tech skills, leadership in diversified environments, talent for conceptualizing, structured and innovative mind, team builder, good speaker, proven ability to quickly learn technical skills in fast-paced environments.
- Deep knowledge in Science and Business. I have a Ph.D. by the Autonomous University of Madrid and an Executive Master of Business Administration by the IESE Business School.
- Complete competence in English and Spanish

I am full of energy and passion for what I do. I truly enjoy leading organizations and people under challenging circumstances. I consider myself one of those professional who "make the things happen" therefore achieving growth, development and steps forward for both the company and its employees.

I give an especially high value to the commitment, the sense of responsibility, the job well done, the professional integrity, the time awareness and the team work.

I am mainly focused on developing projects related to business strategy, process efficiency, technological advancement and innovation through which I can apply the knowledge I have acquired throughout my academic and professional development.

I worked on the strategy and business model of APIs, defining value propositions to the end customer as well as 3rd parties that allows to exploit the chances that appear thank to Open Business.

Other working line I lead with the digital transformation team was the creation of an instant, transparent and predictable international money transfer service, through the set-up of an intergroup connector and partnering with 3rd parties’ railways. 

taplio

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Josh Bermejo

Carlos Cerro Martín

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