Joshua Miller

Joshua Miller Professional Certified Coach / CEO JHM Executive Coaching

Master Certified Executive Leadership Coach | Linkedin Top Voice | TEDx Speaker | Linkedin Learning Author 🧠 Coaching Fortune 500 leaders by upgrading their MINDSET, SKILLSET + PERFORMANCE

The Human Intelligence Advantage™ | Joshua Miller

"AI is changing everything about how we work — but it can’t change why we work"

I’m Joshua Miller — a Master Certified Executive Coach, author, and global leadership strategist helping leaders strengthen the one thing machines can’t replicate: emotional intelligence, adaptability, and authenticity.

For over two decades, I’ve coached Fortune 500 executives, founders, and emerging leaders to thrive in the most disruptive decade of their careers. My work sits at the intersection of AI and EI, teaching leaders how to stay relevant, resilient, and real — when everything else is being rewritten by algorithms.

MY PHILOSOPHY:
AI doesn’t replace leaders — it reveals which ones were replaceable. The future belongs to those who lead with Human Intelligence (HI) — the ability to align IQ, EQ, and AQ to create impact that technology can’t. I help leaders and organizations unlock what I call The Human Intelligence Advantage™ — a set of frameworks, mindsets, and tools that future-proof leadership in the AI age.

WHAT I DO:
As the CEO and Founder of JOSHUA MILLER Executive Coaching, I help leaders elevate performance, deepen emotional intelligence, and lead transformation at scale. My work appears across LinkedIn Learning, TEDx, Forbes, and global stages where the conversation on leadership and AI is being redefined.

WHAT I BELIEVE: 
The leaders who thrive in this decade will use technology as a tool — not a crutch. Because no algorithm replaces awareness. If you’re a leader ready to upgrade your mindset, modernize your leadership, and build impact that outlasts any AI — let’s connect.

*Certified in SCARF, EQ 2.0, MBTI, DISC, 6Seconds EI Assessment, Enneagram, DDI, Korn Ferry, and StrengthsFinder frameworks to support data-driven leadership coaching

Executive & Personal Leadership Coach | Talent and Organizational Development | People Operations

I set up Fortune 500 emerging and senior leaders for future success by upgrading their mindset, skillset and performance so they can lead with purpose

FOCUS:
Leadership & Executive Coaching, Learning & Talent Development, Organizational Development and Change Management

CLIENTS: Google | Deloitte | Cisco | PayPal | Accenture | Interpublic Group | Ogilvy & Mather Worldwide | US Navy | Sony Pictures | Oakley, Inc. | Luxxotica | NBC Universal | NFL | MLB | NBA

PLEASE VISIT: www.JoshHMiller.com to learn more about my services.

Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

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