Josney F.

Messer Americas

Software Product Management , strategic product data owner, product vision, system upgrades, modernization efforts, cost reductions, large-scale system implementations, operational savings, subject matter expert, logistics cost revenue project, annual revenue increase, digital transformation strategies, operational efficiency, minimizing downtime, high-profile clients, compliance, data integration, data analysis, visualization, project delivery, decision-making, hybrid IT and business logistics, IT and business logistics integration.

Software Product Management

Linde

Team development, mentorship, customer retention, Six Sigma, KPI strategies, service improvement, project cost reduction, supply chain optimization, DMAIC methodology, research, data analysis, strategic decision-making, operational efficiency, data analytics, business intelligence tools, supply chain streamlining, operational cost reduction, business objectives alignment, international project management, stakeholder collaboration, cross-functional, program management tools.

Manager | Planning and Program Management

QUALITY 

Provided expert consulting services to clients, leading them through the successful implementation of ISO 9001:2000 standards and ensuring full compliance through comprehensive audits and targeted training initiatives.
Applied expertise in quality management to advise clients on enhancing their quality control processes, resulting in reduction in product defects and a increase in customer satisfaction scores.
Designed and delivered customized training programs to educate client employees on quality management principles and best practices, tailoring content to specific industry requirements and client needs, resulting in improved training completion rate and improved adherence to quality standards.
Partnered with client leadership teams to define and align quality objectives with overall business goals, fostering a culture of continuous improvement and accountability.
Conducted thorough gap analyses and risk assessments to identify areas for improvement, and provided data-driven recommendations to help clients mitigate potential quality issues, preventing an average of $100,000 in annual quality-related costs per client.
Established strong relationships with clients, serving as a trusted advisor and partner in their quality management journey, and received a positive feedback rating from clients for the value provided.

Management Consultant | ISO 9001, Process Improvement, Auditing, Training & Development

Universidade Estadual do Paraná (Paraná State University)

Delivered engaging undergraduate courses in international business, law, and supply chain & logistics to large student groups of up to 150 students per class.
Mentored and guided 20+ students through research projects, fostering analytical and critical thinking skills, resulting in 15 student-coached in their capstonse projects.
Collaborated with department leadership to develop and execute faculty recruitment strategies, expanding the faculty team and diversity.
Designed and implemented 3 new courses in emerging areas of international business and economics, ensuring the curriculum remained relevant and aligned with industry trends.

Visiting Assistant Professor | International Economics, Logistics, Curriculum Development

Emergent Cold LatAm

Previously known as Martini Meat.
Role Overview:
Advanced through various roles, focusing on process improvement, customer service excellence, and project management to drive efficiency and customer satisfaction.
Key Contributions:
Championed customer-focused initiatives, leading to significant increases in customer satisfaction and company reputation.
Implemented cost-saving solutions across logistics and HR, streamlining operations and enhancing financial performance.
Increased operational efficiency through process optimization and improved systems.
Prioritized customer-centricity, developed feedback processes, and enhanced training, contributing to growth.
Collaborated across departments (HR, procurement, sales, finance) to improve operations and create a more unified culture.
Recognized for outstanding customer service with national and international awards.

Manager | Process Optimization, Project Management, Customer Service, Business Process Improvement

Wizard by Pearson

Provided English language instruction to beginner and adult learners, fostering language acquisition and appreciation for multilingualism.

English Second Language Teacher

Banco do Brasil

Actively participated in team-building activities and events, fostering a positive team spirit and camaraderie among teammates.
Demonstrated strong sportsmanship and work ethic, consistently attending practices and games, and encouraging teammates to do the same.
Played the important role of libero, developing specialized skills in passing and defense, and contributing to the team's overall performance.
Collaborated with coaches and teammates to learn and implement new strategies and techniques, showing a willingness to grow and adapt as a player.
Earned recognition for individual performance, receiving the "Best Libero" award in a city-level tournament.
Supported younger players by offering guidance and leading by example, promoting a inclusive and supportive team environment.

Volleyball Player | Team Building, Sportsmanship

Senior Professional | EMBA Candidate at Polimi | Polymath | Driving Transformation through Insightful Analytics | LSBB Leader

With two decades of experience enhancing business operations across Latin America and the US, I've collaborated with diverse teams to tackle challenges, streamline processes, and drive impactful changes. My strength lies in seeing the big picture and discovering solutions that truly make a difference.
Currently, I'm pursuing an Executive MBA and a Master's in Computer Science to explore how technology can supercharge business decision-making. Throughout my career, I've contributed to elevating customer experiences and operational efficiencies across various industries. My leadership philosophy is simple: serve others with openness, honesty, and a willingness to learn from everyone around me.
Outside of work, I have a passion for continuous learning. Whether it's exploring human psychology, cultural nuances, or the realms of science fiction, my curiosity drives me to expand my knowledge. I also enjoy cooking, taking my dog on adventures, and discussing the latest trends in business administration, management, innovation, and technology.
If you're passionate about enhancing business operations or simply want to exchange ideas, I'm always up for a conversation. Let's connect and explore how we can create meaningful improvements together.
Skills: Software Product Management, Program Management, Project Management, Business Analysis, Data Analytics, Strategic Planning, Team Leadership, Continuous Improvement, Lean Six Sigma, Digital Transformation.
Email: josney.faryj@gmail.com

Business Systems (Distribution and Logistics)

Data Analysis and Business Intelligence | Digital Transformation | Systems and Process Development | Operations Management | Project Management | Cross-functional Collaboration | Data Management and Integrity | Subject Matter Expert | Stakeholder Management | Coordination and Implementation | Analytical Skills | Software Development and Design | Business Analysis and Planning | Requirements Analysis | Engineering and SAP ERP | SQL and Tableau | Reporting | Customer Service | Change Management | Testing

Infineon Technologies

Ensure customer excellence by managing semiconductor accounts across North and South America, overseeing orders, forecasts, and promoting customer satisfaction. Act as the primary contact for customer requests and supply issues, collaboratively develop and execute strategic account plans, addressing escalations and driving continuous improvement.

•	Enhanced customer satisfaction by promptly addressing order-related inquiries for semiconductor accounts and proactively resolving escalations, resulting in 15% increase in positive customer feedback.
•	Analyzed customer ordering patterns in collaboration with sales engineers, identifying potential supply gaps and opportunities, leading to a 10% increase in long-term orders.
•	Developed collaborative planning, forecasting and replenishment, improved Order to Cash, and achieved 85% on-time delivery rate, and 12% revenue growth.
•	Monitored daily shipments, coordinated with 3PL, tracked BOL, and monitored transfers & warehouse stock reconciliations. 
•	Improved operational processes, deploying measures like EDI and logistics programs. 
•	Negotiated product swaps with factories and allocation managers, overcoming tight supply constraints, and preserving client satisfaction during critical customer projects. 
•	Presented monthly Supply Chain Management KPIs, lead times, on-time delivery, revenue and cost targets.
•	Fostered collaboration across teams to optimize resource allocation, evaluating and implementing effective methods for managing customer demand.

Senior Customer Logistics Management (Logistics CSM)

Cultivated and sustained strong client relationships while developing and maintaining delivery plans for managed accounts and spot customers. Enhanced customer demand and resources by collaborating with cross-functional teams, including transport, distribution, sales, operations, and supply chain.

•	Oversaw drivers and carriers, monitoring delivery performance and providing support for operations.
•	Managed multiple accounts for liquid gases in Brazil and the U.S., managing customers' inventory to prevent interruptions using telemetry and forecasting systems. 
•	Maintained an excellent 98% on-time delivery rate, even during oxygen supply challenges amid the COVID-19 pandemic. 
•	Led continuous improvement initiatives, resulting in a 10% reduction in operational costs through data-driven decisions.
•	Actively participated in weekly S&OP (Sales and Operations Planning) meetings and performed necessary weekly adjustments.
•	Collaborated with transport, distribution, sales, operations, and supply chain teams to assess the most efficient methods for managing customer demand and allocating resources. 
•	Ensured smooth execution of order fulfillment and optimized operational efficiency
•	Utilized Tableau to proficiently analyze Key Performance Indicators (KPIs), implemented process and procedural efficiencies, identified improvement areas, and made data-driven decisions to optimize processes and achieve business objectives.

Distribution Planner

Midnight Management

Consultant Internship (Dec 2017 – Mar 2018), Floor Supervisor (Dec 2018 – May 2019)

•	Monitored order times and tracked customer satisfaction to ensure prompt and efficient service. Actively supported and supervised staff to enhance skill development and overall customer experience.
•	Acquired customer satisfaction and drove peak sales performance for Barnacho, group restaurant through outstanding service delivery.
•	Enhanced financial performance by analyzing data for four bars under company management. Identified inventory and staffing issues, implemented corrective actions, and supervised staff adjustments, leading to a 10% increase in sales through improved operational efficiency.

Consultant Internship & Floor Supervisor

Target Telecomunicações

Launched a new B2B dealer office for a telecom carrier conducting market research, recruiting, and training a high-performing sales team. The result was sustained operations and successful goal achievements. Also served as an Account Manager, focused on increasing the value of existing accounts.

•	Performed market research and data analysis to guide a data-driven creation of new business opportunities within Telefonica-Vivo B2B dealers' chain. 
•	Accomplished targeted business objectives by training personnel, developing sales campaigns, conducting risk assessments, and assisting management in establishing objectives for teams.
•	Renewed contracts for existing customer portfolio, achieving 15% increase in revenue by introducing new services to current accounts.

Business Consultant and Account Manager

Connect Business Telecom

Founded a B2B sales company within the Telefonica-Vivo Brazil (Telecom carrier) SMB dealer's chain, driving customer service excellence and significant revenue growth through effective leadership and strategic management.
•	Led a dedicated team in the execution of strategic business initiatives, significantly surpassing organizational objectives and expanding market presence.
•	Fostered a culture of innovation and high performance, motivating the team to develop and implement effective customer retention strategies, leading to notable revenue growth and enhanced customer bonds.
•	Implemented a feedback-driven approach, orchestrating a team to analyze customer insights, which resulted in a 25% increase in sales from existing accounts and improved service offerings, boosting customer loyalty.
•	Oversaw operation focusing on process improvement and optimization, streamlining workflows and adopting best practices to achieve operational efficiency and reduce processing times.

Business Owner

I’m a highly motivated and results-driven professional with a solid experience in customer management, supply chain management, account management, and business development. Proven track record of successfully managing customer accounts, orders, forecasts, and timely delivery in the semiconductor industry. Skilled in identifying and addressing potential global supply gaps, managing backlog and shortages, and developing customer insights and market intelligence. Strong background in managing inventory, scheduling efficient deliveries and collaborating with cross-functional teams. Proven ability to drive business objectives and improve operational processes. Experienced in working with Order management systems and EDI. Strong leader and communicator with a proven ability to build and lead high-performing teams.

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Josney F.

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