R&D lab for publishers experimenting with generative AI

Authentic and enthusiastic product leader with a proven track record of taking products from idea stage to millions in sales.

Currently in discovery mode, looking for my next adventure in ML/AI. Feeling blessed to be an Entrepreneur-in-Residence at my hometown university, where I can give back to the local startup community.

Previously co-founded a B2B SaaS company, where I envisioned and built a marketing technology product from mock-up to its first million in revenue in less than 12 months. I grew that startup until it was acquired by a strategic buyer, where I led product development for its ABM division.

My success stems from these principles:
* Persistently focus on ambitious goals. 
* Be a doer and inspire others into action by leading from the front. 
* Deplore and trim inefficiency in all things. 
* Communicate persuasively. 
* Prepare for interactions, never "wing it."
* Be calm in turbulent environments.

Rodrigo Fuentes

As a Customer Success and Services Operations Executive, I drive the strategic and operational vision to scale and improve overall customer experience, annual revenues, and product adoption.

I have a proven track record managing various aspects of customer success and services businesses, including strategy development, operations, analytics, program and risk management, sales, delivery, and enablement.  

I excel at executing complex strategies and solve business problems in inclusive cross-functional manner, keeping organizational change management in mind.

I leverage my strong decision-making, problem-solving, communication, and stakeholder management skills to manage globally distributed cross-functional teams and coordinate large inter-organizational efforts.

AREAS OF EXPERTISE
Customer Success | Consulting and Training | Operations | Organizational Change Management
Strategy Development and Execution | Global Cross-Functional Program Management
Process Improvement | Leadership and Team Development| 
Financial Analysis and Planning | Cultural Understanding and Sensitivity

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The Battle

Rodrigo Fuentes

Christina Stelzer

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