Conduo

I work with leaders to create environments that support high performing, collaborative Lean/Agile teams. Through coaching, training and workshops, I work with teams at every level of the organization to focus on their most important goals, identify measurable outcomes and then develop the mindset and practices that lead to continuous improvement and lasting change. I have deep experience in the public sector and a wide range of experience in private sector industries, with expertise in Enterprise Business Agility, Lean/Agile leadership, organizational design and strategy, product management and performance management.

Outcome-Driven Planning gets everyone in your organization on the same page, starting with providing clarity on the problem you are trying to solve and a focus on what is most important. Then, you develop a strategy, agree on what to try first, deliver incrementally and validate whether you are on the right track. This approach energizes and motivates your project teams by providing them the clarity, alignment and focus they need to deliver results.

Outcome-Driven Planning:
* Focuses on outcomes over activities
* Applies Agile, Lean and Design-Thinking, using the Mobius Innovation Framework
* Encourages collaboration
* Incorporates short planning and delivery cycles focused on learning

Business Agility Coach

Agile Transformation Inc.

I'm a certified Enterprise Business Agility Strategist and AgilityHealth Coach and Facilitator, specializing in leadership, enterprise strategy and transformations using the Enterprise Business Agility framework. I provide coaching and training in Agile leadership, effective facilitation, product management, planning and continuous improvement and growth for individuals, teams and organizations. 

Training and Coaching for AgilityHealth: 
* AgilityHealth Facilitator Certification Training
* Coaching leaders and coaches on Continuous Improvement Processes, Measurement and Developing Growth Plans 

Training Courses:
* Advanced Scrum Master 
* Advanced Product Owner
* Agile Overview 
* Servant Leadership  
* Effective Facilitation and Collaboration 
* Developing Measurable Business Outcomes
* Writing Effective Outcomes and Features 
* Leading High-Performing Teams 
* Enterprise Business Agility Strategy

For private sector organizations from small start-ups to Fortune 500 Companies across multiple industries, as well as Government Agencies

Enterprise Agile Coach and Trainer

State of Idaho, Department of Health and Welfare

Lead the business side of software development, quality assurance and production support for the Division of Welfare portfolio, providing leadership to Agile teams using the Scaled Agile Framework to predictably deliver value.

Work with the executive business and IT leadership teams to align product management strategies and Agile team design with organizational goals and priorities. Develop the product vision and roadmap. Facilitate portfolio planning activities. Coach, mentor, and lead the product management team, including product managers, product owners, user experience design and business architects, in applying Lean/Agile product management methodology and practices.

Partner with IT managers to develop the architectural roadmap to support long-term business needs, plan for the architectural runway, strategize on technical options, and ensure that development teams have the tools and standards in place to create effective designs and quality products. Support and design plans toward DevOps culture and practices.

Support end users through leading a production support team responsible for monitoring production system performance, triaging and responding to reported issues, and gathering and reporting metrics.

Deliver quality products on schedule that meet user needs, providing vision, leadership and direction for release management and business testing teams.

Bureau Chief, Agile Program Leader

Created the product vision and roadmap for the project to replace the Department’s legacy benefits case management system. Supervised a team of product owners. Partnered with the operational and policy program managers to ensure system design would meet program requirements and support end users. Played a lead role in rolling out the new system and managing subsequent releases. Designed the workflow and reporting tools and processes.

Outcomes
¥	Transferred and customized a large and complex Welfare Eligibility System from another State, significantly reducing development costs and time lines while delivering a robust and effective application.

¥	Converted active programs and clients from the legacy to replacement system, with benefit program payments and health coverage transitioning and continuing without disruption; this required creative strategies, extensive data analysis and coordination and testing with multiple interfaces and partners.

¥	Established a data warehouse for the new eligibility system, supporting federal, management and field operational reporting requirements; designed a reporting strategy to support workload management and performance reporting with the launch of the new system, allowing for a smooth transition for operational managers.

¥	Implemented workflow and workload management tools in alignment with new processes and organizational structures, so that the system effectively supported the business design.

Product Manager

Legislative Services Office, Idaho

Advised legislators in setting the annual state budget and creating related legislation, providing expertise on the organizational structure, functions, performance, policies, budgets and statutory requirements of assigned state agencies.    
 
Completed analysis of agency expenditure data to determine compliance with legislative intent, use of efficient management practices, and trends across state government. Reviewed agency budget requests, gathered supporting information, and created content for annual legislative budget publications. Presented agency budget requests to the Joint Finance Appropriations Committee.

Budget and Policy Analyst

I'm a Business Agility Coach and co-founder of Conduo. I work with Agile leaders in regulated industries and the public sector who want to be more strategic and outcome-driven. Your teams are busy, but are they working on the right things? Are you making progress toward your most important goals?     

There's nothing I love more than to bring a group together and facilitate a collaborative and visual process, to sort through complexity and find a clear path forward. It comes down to people having good conversations to develop common understanding and trust. Once that is in place, we can develop an effective and repeatable process for Outcome-Driven Planning.  

Here's a little about my background, and what led me to what I do today: 

I got started as a Product Owner in 2007, and I fell in love with the Agile way of working. It just made sense to identify the most important things to work on, get them done quickly and make changes to stay on track with delivering value. It was rewarding to work as a team and see things go from idea to reality. 

I took on increasing levels of responsibility, eventually leading a team of product owners and managing the portfolio. 

Working with Agile coaches (including my current business partner) inspired me to further my knowledge and skills, and in 2016 I started to work as an Agile coach and trainer. This was an exciting leap and sparked a lot of personal and professional growth. 

For several years, I worked with leaders at large organizations to develop a continuous improvement strategy using the AgilityHealth platform. This deepened my understanding of the common patterns and challenges of leading Agile across multiple teams. 

During this time, I also developed and delivered Agile leadership training on Adaptive Leadership, Enterprise Business Agility, Defining Measurable Outcomes, and Effective Facilitation and Collaboration. 

The past several years have been focused on working with my business partner Ryan Fullmer to  take our experiences and focus on where we think we can make the greatest impact. Outcome-Driven Planning is our answer to this. 

We developed Outcome-Driven Planning as a series of workshops that you can learn to run with your teams to get better results from the way you plan and deliver. 

Outcome-Driven Planning incorporates the Mobius Innovative Framework developed by Gabrielle Benefield and includes five steps:

1 - Discover Why
2 - Identify Options 
3 - Decide What to Do
4 - Deliver Incrementally
5 - Continuously Improve

Julie Springer

Rezoomex

Proven ability to build and scale authentic user and contributor communities. Skilled in designing programs that foster engagement, learning, and collaboration while representing the voice of the community both internally and externally. Adept at cross-functional collaboration with product, marketing, and partnerships teams. Experienced in leading community content strategy, managing channels (Slack, Discord, LinkedIn, etc.), tracking engagement metrics, and participating in key events, workshops, and thought-leadership panels.

Head of Community Development

Grey-box - Wireless Access to Digital Resources

Scrum Master, handling two teams. 
Helping teams move from forming to the storming stage.
Ensure teams iterate successfully and deliver value end of each sprint.

Scrum Master

Peace Through Prosperity

Scrum Master, helping teams understand Scrum framework. 
Facilitate scrum events, set cadence, and measure progress. 
I help team members design experiments to drive their own continuous improvement.

Agile Delivery Lead / Scrum Master

Transformation Experts

My work has involved bringing teams together, creating comprehensive speaker resource material, and onboard speakers for the conference.

Lead Event Planner

Worked with leaders in the community to promote and help raise cultural awareness. Helped teams raise funds through various initiatives and donated the same for front line workers.

Tamil Schools

Built a community to provide an opportunity for the children learn to read, write and speak Tamil language in an effort to preserve the rich Tamil literature, culture, and heritage by educating the next generation.

Lead Trainer

SummitHR

Led the talent acquisition team of 12 recruiters to hire talents for both corporate and clients.

Talent Acquisition Manager

• Monitor team recruiting practices to increase recruitment process efficiency, productivity and 
   reducing cost-per-hire.
• Role analysis review, collecting market intelligence; mapping organization as an effort to identify 
   potential candidate and mapping client requirements.
• Established a structured employee referral program and decreased the hiring cost by 10%.
• Created a portal to gather and streamline requirements per quarter.

Account Manager

Mediline MHMS

• Assist customers who inquire via phone to obtain additional information about the Mediline card.
• Serve as a liaison between the marketing team and hospitals to coordinate annual check-up schedules.
• Expanded the list of hospitals by 30% through effective marketing strategies and productive engagement with hospital representatives.
• Operating as a multi-level marketing company, ensured timely payout disbursements to maintain customer satisfaction and drive increased business growth.

Customer Service Representative

My journey across the globe has given me the unique opportunity to engage with diverse cultures and develop a deep appreciation for inclusivity and connection. As an extrovert, I naturally embrace change and thrive in dynamic, people-driven environments.

Straight out of college, I leaped into a career in HR and did not look back for a while. I discovered a passion for helping organizations identify and onboard the right talent across both technical and non-technical domains. My focus has always been on building high-performing teams aligned with business goals and culture.


After moving to the U.S., I extended my passion for people into the community. I connected with families from my ethnic background, helping children learn their native language, designing syllabi, and mentoring teachers in effective learning strategies. I also led efforts to preserve cultural heritage through social and cultural events, many of which I organized, hosted, and emceed.

I strongly believe in giving back. Through volunteering with multiple non-profits, I’ve mentored teams, developed strategic programs, and supported grassroots leadership. 

In my current role, I lead community development with an operational mindset, driving engagement through events, workshops, and thought-leadership initiatives, while closely collaborating with product, marketing, operations and partnerships.

I’m always open to meaningful connections and conversations about building communities, developing teams, and creating inclusive, high-impact environments.

taplio

The Battle

Julie Springer

Anuradha Aravindh Raj

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