Conduo

I work with leaders to create environments that support high performing, collaborative Lean/Agile teams. Through coaching, training and workshops, I work with teams at every level of the organization to focus on their most important goals, identify measurable outcomes and then develop the mindset and practices that lead to continuous improvement and lasting change. I have deep experience in the public sector and a wide range of experience in private sector industries, with expertise in Enterprise Business Agility, Lean/Agile leadership, organizational design and strategy, product management and performance management.

Outcome-Driven Planning gets everyone in your organization on the same page, starting with providing clarity on the problem you are trying to solve and a focus on what is most important. Then, you develop a strategy, agree on what to try first, deliver incrementally and validate whether you are on the right track. This approach energizes and motivates your project teams by providing them the clarity, alignment and focus they need to deliver results.

Outcome-Driven Planning:
* Focuses on outcomes over activities
* Applies Agile, Lean and Design-Thinking, using the Mobius Innovation Framework
* Encourages collaboration
* Incorporates short planning and delivery cycles focused on learning

Business Agility Coach

Agile Transformation Inc.

I'm a certified Enterprise Business Agility Strategist and AgilityHealth Coach and Facilitator, specializing in leadership, enterprise strategy and transformations using the Enterprise Business Agility framework. I provide coaching and training in Agile leadership, effective facilitation, product management, planning and continuous improvement and growth for individuals, teams and organizations. 

Training and Coaching for AgilityHealth: 
* AgilityHealth Facilitator Certification Training
* Coaching leaders and coaches on Continuous Improvement Processes, Measurement and Developing Growth Plans 

Training Courses:
* Advanced Scrum Master 
* Advanced Product Owner
* Agile Overview 
* Servant Leadership  
* Effective Facilitation and Collaboration 
* Developing Measurable Business Outcomes
* Writing Effective Outcomes and Features 
* Leading High-Performing Teams 
* Enterprise Business Agility Strategy

For private sector organizations from small start-ups to Fortune 500 Companies across multiple industries, as well as Government Agencies

Enterprise Agile Coach and Trainer

State of Idaho, Department of Health and Welfare

Lead the business side of software development, quality assurance and production support for the Division of Welfare portfolio, providing leadership to Agile teams using the Scaled Agile Framework to predictably deliver value.

Work with the executive business and IT leadership teams to align product management strategies and Agile team design with organizational goals and priorities. Develop the product vision and roadmap. Facilitate portfolio planning activities. Coach, mentor, and lead the product management team, including product managers, product owners, user experience design and business architects, in applying Lean/Agile product management methodology and practices.

Partner with IT managers to develop the architectural roadmap to support long-term business needs, plan for the architectural runway, strategize on technical options, and ensure that development teams have the tools and standards in place to create effective designs and quality products. Support and design plans toward DevOps culture and practices.

Support end users through leading a production support team responsible for monitoring production system performance, triaging and responding to reported issues, and gathering and reporting metrics.

Deliver quality products on schedule that meet user needs, providing vision, leadership and direction for release management and business testing teams.

Bureau Chief, Agile Program Leader

Created the product vision and roadmap for the project to replace the Department’s legacy benefits case management system. Supervised a team of product owners. Partnered with the operational and policy program managers to ensure system design would meet program requirements and support end users. Played a lead role in rolling out the new system and managing subsequent releases. Designed the workflow and reporting tools and processes.

Outcomes
¥	Transferred and customized a large and complex Welfare Eligibility System from another State, significantly reducing development costs and time lines while delivering a robust and effective application.

¥	Converted active programs and clients from the legacy to replacement system, with benefit program payments and health coverage transitioning and continuing without disruption; this required creative strategies, extensive data analysis and coordination and testing with multiple interfaces and partners.

¥	Established a data warehouse for the new eligibility system, supporting federal, management and field operational reporting requirements; designed a reporting strategy to support workload management and performance reporting with the launch of the new system, allowing for a smooth transition for operational managers.

¥	Implemented workflow and workload management tools in alignment with new processes and organizational structures, so that the system effectively supported the business design.

Product Manager

Legislative Services Office, Idaho

Advised legislators in setting the annual state budget and creating related legislation, providing expertise on the organizational structure, functions, performance, policies, budgets and statutory requirements of assigned state agencies.    
 
Completed analysis of agency expenditure data to determine compliance with legislative intent, use of efficient management practices, and trends across state government. Reviewed agency budget requests, gathered supporting information, and created content for annual legislative budget publications. Presented agency budget requests to the Joint Finance Appropriations Committee.

Budget and Policy Analyst

I'm a Business Agility Coach and co-founder of Conduo. I work with Agile leaders in regulated industries and the public sector who want to be more strategic and outcome-driven. Your teams are busy, but are they working on the right things? Are you making progress toward your most important goals?     

There's nothing I love more than to bring a group together and facilitate a collaborative and visual process, to sort through complexity and find a clear path forward. It comes down to people having good conversations to develop common understanding and trust. Once that is in place, we can develop an effective and repeatable process for Outcome-Driven Planning.  

Here's a little about my background, and what led me to what I do today: 

I got started as a Product Owner in 2007, and I fell in love with the Agile way of working. It just made sense to identify the most important things to work on, get them done quickly and make changes to stay on track with delivering value. It was rewarding to work as a team and see things go from idea to reality. 

I took on increasing levels of responsibility, eventually leading a team of product owners and managing the portfolio. 

Working with Agile coaches (including my current business partner) inspired me to further my knowledge and skills, and in 2016 I started to work as an Agile coach and trainer. This was an exciting leap and sparked a lot of personal and professional growth. 

For several years, I worked with leaders at large organizations to develop a continuous improvement strategy using the AgilityHealth platform. This deepened my understanding of the common patterns and challenges of leading Agile across multiple teams. 

During this time, I also developed and delivered Agile leadership training on Adaptive Leadership, Enterprise Business Agility, Defining Measurable Outcomes, and Effective Facilitation and Collaboration. 

The past several years have been focused on working with my business partner Ryan Fullmer to  take our experiences and focus on where we think we can make the greatest impact. Outcome-Driven Planning is our answer to this. 

We developed Outcome-Driven Planning as a series of workshops that you can learn to run with your teams to get better results from the way you plan and deliver. 

Outcome-Driven Planning incorporates the Mobius Innovative Framework developed by Gabrielle Benefield and includes five steps:

1 - Discover Why
2 - Identify Options 
3 - Decide What to Do
4 - Deliver Incrementally
5 - Continuously Improve

Julie Springer

Ascensus

Senior Scrum Master

Landstar

Scrum Master

ManageAmerica | Property Management Software

Agile Coach & Product Operations Manager

Wunderkind

Collaborated with product and engineering team leaders to identify areas of opportunity and resolve teams’ issues. Drafted team building materials and organized workshops for 15 membered team. Facilitated workshops to promote team safety and collaboration, resulting in improved productivity and quick deliveries. 
●	Introduced Agile Center of Excellency division to support cross-functional team of 15 agile project managers and scrum masters.
●	Educated three global teams on scrum fundamentals to achieve organizational objectives and streamline functioning.
●	Incorporated Jira analytics to train team members and increase data and key performance indicators (KPIs) visibility.

Senior Agile Coach/Agile Project Manager

Monitored KPIs and identified areas of improvement through inspection and adaption. Improved processes and performance by training and mentoring over 20 teams at various levels across US and India on scrum framework. Developed company-wide interactive agile training workshop to coach staff members on internal collaborations, organizational goals, and policies Incorporated continuous improvement activities to reduce redundant expenditures. Interfaced with team to provide feedback on performance and advised on areas of improvement. Educated product owners on drafting and maintaining backlog and align product vision, sprint goals and prioritization with teams’ collaborative efforts. 
●	Orchestrated more than 40 scrum teams’ community of practice to promote peer learning culture.
●	Restructured production support scrum team and transitioned from scrum to Kanban method to reduce lead and cycle time by limiting WIP.
●	Initiated metric dashboards to increase visibility and transparency at senior leadership level.
●	Introduced various multi-team processes and programs such as Release Planning process for deliverables forecasting, Monthly Program Review, and Monthly Program Huddle to share mitigation strategies, knowledge on tools and applications, to improve overall productivity and achieve organizational objectives. 
●	Championed Community of Practice consisting of over 20 scrum masters.
●	Developed singular stream of prioritized work for scrum teams by determining opportunities to integrate six technology repositories into product backlog for feature and technical development.

Supervised, trained, and mentored team members on company policies, procures and industry standards to improve key performance indicators. Determined project scope, lifecycle, schedule, limitations, and budget based on market analysis and client requirements. Identified potential clients, fostered business relations with new and existing customer base. Enhanced operations and evaluated risks and mitigation strategies to respond to emergencies timely and accurately.
●	Oversaw two cross-functional teams two supervisors and 25 associates for various operations such as payroll structuring, new 401(K) processing, submission issues resolution and correcting data errors for over 15K active plans.
●	Transitioned from waterfall to agile methodology to train and develop business teams and IT processes.

IT Project Manager & Operations Manager

Senior Agile Coach

Agile Coach | Scrum Master | Agile Enthusiast 

As a Senior Agile Coach with 15 years of experience, I have a passion for transforming organizations from traditional waterfall methodologies to Agile practices. I am an accomplished and innovative growth-focused professional with a proven track record of leading high-impact Scrum, Agile, and Lean product development initiatives. My expertise lies in developing and managing dynamic projects that focus on improving performance, efficiency, and accuracy, which has led to improved key performance indicators (KPIs) for the organizations I have worked with.

My strong analytical mind allows me to cultivate key partnerships to drive successful outcomes, and I am recognized for my collaborative communication style and servant leadership approach. I possess the ability to change the organizational landscape in alignment with product development needs, driving cohesive best practices, and successfully implementing Agile/Scrum practices that drive technical evolution.

As a Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO), I am committed to delivering value and promoting continuous improvement. My expertise in Jira and other Agile tools, as well as my experience in coaching and training cross-functional teams, enables me to lead organizations through Agile transformations successfully.

I am excited to leverage my skills and experience to partner with organizations to develop and implement Agile methodologies and drive business success.

taplio

The Battle

Julie Springer

Donna Reynolds (CSM®, CSPO®)

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