Conduo

I work with leaders to create environments that support high performing, collaborative Lean/Agile teams. Through coaching, training and workshops, I work with teams at every level of the organization to focus on their most important goals, identify measurable outcomes and then develop the mindset and practices that lead to continuous improvement and lasting change. I have deep experience in the public sector and a wide range of experience in private sector industries, with expertise in Enterprise Business Agility, Lean/Agile leadership, organizational design and strategy, product management and performance management.

Outcome-Driven Planning gets everyone in your organization on the same page, starting with providing clarity on the problem you are trying to solve and a focus on what is most important. Then, you develop a strategy, agree on what to try first, deliver incrementally and validate whether you are on the right track. This approach energizes and motivates your project teams by providing them the clarity, alignment and focus they need to deliver results.

Outcome-Driven Planning:
* Focuses on outcomes over activities
* Applies Agile, Lean and Design-Thinking, using the Mobius Innovation Framework
* Encourages collaboration
* Incorporates short planning and delivery cycles focused on learning

Business Agility Coach

Agile Transformation Inc.

I'm a certified Enterprise Business Agility Strategist and AgilityHealth Coach and Facilitator, specializing in leadership, enterprise strategy and transformations using the Enterprise Business Agility framework. I provide coaching and training in Agile leadership, effective facilitation, product management, planning and continuous improvement and growth for individuals, teams and organizations. 

Training and Coaching for AgilityHealth: 
* AgilityHealth Facilitator Certification Training
* Coaching leaders and coaches on Continuous Improvement Processes, Measurement and Developing Growth Plans 

Training Courses:
* Advanced Scrum Master 
* Advanced Product Owner
* Agile Overview 
* Servant Leadership  
* Effective Facilitation and Collaboration 
* Developing Measurable Business Outcomes
* Writing Effective Outcomes and Features 
* Leading High-Performing Teams 
* Enterprise Business Agility Strategy

For private sector organizations from small start-ups to Fortune 500 Companies across multiple industries, as well as Government Agencies

Enterprise Agile Coach and Trainer

State of Idaho, Department of Health and Welfare

Lead the business side of software development, quality assurance and production support for the Division of Welfare portfolio, providing leadership to Agile teams using the Scaled Agile Framework to predictably deliver value.

Work with the executive business and IT leadership teams to align product management strategies and Agile team design with organizational goals and priorities. Develop the product vision and roadmap. Facilitate portfolio planning activities. Coach, mentor, and lead the product management team, including product managers, product owners, user experience design and business architects, in applying Lean/Agile product management methodology and practices.

Partner with IT managers to develop the architectural roadmap to support long-term business needs, plan for the architectural runway, strategize on technical options, and ensure that development teams have the tools and standards in place to create effective designs and quality products. Support and design plans toward DevOps culture and practices.

Support end users through leading a production support team responsible for monitoring production system performance, triaging and responding to reported issues, and gathering and reporting metrics.

Deliver quality products on schedule that meet user needs, providing vision, leadership and direction for release management and business testing teams.

Bureau Chief, Agile Program Leader

Created the product vision and roadmap for the project to replace the Department’s legacy benefits case management system. Supervised a team of product owners. Partnered with the operational and policy program managers to ensure system design would meet program requirements and support end users. Played a lead role in rolling out the new system and managing subsequent releases. Designed the workflow and reporting tools and processes.

Outcomes
¥	Transferred and customized a large and complex Welfare Eligibility System from another State, significantly reducing development costs and time lines while delivering a robust and effective application.

¥	Converted active programs and clients from the legacy to replacement system, with benefit program payments and health coverage transitioning and continuing without disruption; this required creative strategies, extensive data analysis and coordination and testing with multiple interfaces and partners.

¥	Established a data warehouse for the new eligibility system, supporting federal, management and field operational reporting requirements; designed a reporting strategy to support workload management and performance reporting with the launch of the new system, allowing for a smooth transition for operational managers.

¥	Implemented workflow and workload management tools in alignment with new processes and organizational structures, so that the system effectively supported the business design.

Product Manager

Legislative Services Office, Idaho

Advised legislators in setting the annual state budget and creating related legislation, providing expertise on the organizational structure, functions, performance, policies, budgets and statutory requirements of assigned state agencies.    
 
Completed analysis of agency expenditure data to determine compliance with legislative intent, use of efficient management practices, and trends across state government. Reviewed agency budget requests, gathered supporting information, and created content for annual legislative budget publications. Presented agency budget requests to the Joint Finance Appropriations Committee.

Budget and Policy Analyst

I'm a Business Agility Coach and co-founder of Conduo. I work with Agile leaders in regulated industries and the public sector who want to be more strategic and outcome-driven. Your teams are busy, but are they working on the right things? Are you making progress toward your most important goals?     

There's nothing I love more than to bring a group together and facilitate a collaborative and visual process, to sort through complexity and find a clear path forward. It comes down to people having good conversations to develop common understanding and trust. Once that is in place, we can develop an effective and repeatable process for Outcome-Driven Planning.  

Here's a little about my background, and what led me to what I do today: 

I got started as a Product Owner in 2007, and I fell in love with the Agile way of working. It just made sense to identify the most important things to work on, get them done quickly and make changes to stay on track with delivering value. It was rewarding to work as a team and see things go from idea to reality. 

I took on increasing levels of responsibility, eventually leading a team of product owners and managing the portfolio. 

Working with Agile coaches (including my current business partner) inspired me to further my knowledge and skills, and in 2016 I started to work as an Agile coach and trainer. This was an exciting leap and sparked a lot of personal and professional growth. 

For several years, I worked with leaders at large organizations to develop a continuous improvement strategy using the AgilityHealth platform. This deepened my understanding of the common patterns and challenges of leading Agile across multiple teams. 

During this time, I also developed and delivered Agile leadership training on Adaptive Leadership, Enterprise Business Agility, Defining Measurable Outcomes, and Effective Facilitation and Collaboration. 

The past several years have been focused on working with my business partner Ryan Fullmer to  take our experiences and focus on where we think we can make the greatest impact. Outcome-Driven Planning is our answer to this. 

We developed Outcome-Driven Planning as a series of workshops that you can learn to run with your teams to get better results from the way you plan and deliver. 

Outcome-Driven Planning incorporates the Mobius Innovative Framework developed by Gabrielle Benefield and includes five steps:

1 - Discover Why
2 - Identify Options 
3 - Decide What to Do
4 - Deliver Incrementally
5 - Continuously Improve

Julie Springer

Codurance

Information Security Coordinator

Successfully lead and executed 4 client projects and over 10 company initiatives.

Leadership:
• Lead Agile teams, providing guidance and support throughout the SDLC.
• Always prioritized people's well-being, having regular 1:1s and open communication.
• Nurtured a culture of continuous improvement by identifying and further exploring areas for enhancement.
• Demonstrated proactivity, reliability, and ownership. 

Client Engagement:
• Managed expectations and avoided surprises.
• Focused on quick feedback loops and continuous value delivery.
• Worked with the team to meet client expectations and timelines.
• Maintained transparent and proactive communication with the client.
• Identified and explored upselling and future project opportunities.

Teamwork:
• Kept the team effective, focused, and motivated.
• Supported team health and provided timely feedback.
• Removed impediments, collected and analysed lessons learned & improved ways of working.
• Served as role model, mentor and coach, and offered proactive support.
• Prevented silos through collaboration with product owners, designers, stakeholders, and cross-functional teams.

Effectiveness:
• Delivered value as individual and team member.
• Worked on multiple projects and quickly switched between them as needed.

ADM Mastery:
• Acted as a liaison between the product teams and stakeholders, aligning the team on goals, priorities, and definition of done, and ensuring client's satisfaction.
• Developed, maintained and adapted flexible project plans and roadmaps.
• Facilitated various meetings - discoveries, kick offs, ways of working, dailies, planning, demos, retrоspectives, trainings.
• Visualized delivery status at all times.
• Identified and mitigated project risks.
• Kept team and stakeholders aligned on critical parameters.
• Coached the team members and stakeholders on Agile principles and methodologies, being a change agent and driving adoption of the benefits of Agile ways of working.

Agile Delivery Manager

interop.io

Worked for a product and professional services company, delivering financial technology solutions. Lead a 6-month internal project for the development of a Hire Request System, providing an outstanding business value to the company (over 100K€  investment). Responsible for the timely completion of all project deliverables within the agreed scope. ScrumBut was applied - exceeded in and balanced both the Scrum Master and the Product Owner role.

Responsibilities:

• Convey a clear vision of the project.
• Manage communications with stakeholders, manage their expectations for timings and deliverables, prepared weekly reports.
• Define the Sprint Goals with the team based on the client's priorities.
• Refine the Sprint Backlog and re-prioritize the backlog items based on the stakeholder feedback.
• Organize and facilitate Scrum Ceremonies.
• Ensure that the Scrum Team is fully equipped, focused, aligned with the stakeholder needs, and  supported to meet their commitments. 
• Ensure the development team understands the goals, has created tasks based on the user stories, and works on the right features in the prioritized order.
• Provide feedback and sign off work results after performing manual QA review of each deliverable.
• Lead team members, have regular 1:1 meetings.
• Keep Confluence documentation of all aspects of the project, including meetings.

Accomplishments:

• Initiated, led and sustained the successful transition of 8 company new joiners (not all of them simultaneously, since some of them got assinged to client projects) to a self-organized Scrum team from the ground up.
• Shielded, coached and communicated with the team to guarantee that despite the uncertainty and constant shift of team members, the team stayed focused and motivated and achieved the project goals within the allotted time frame. 
• Introduced and implemented continuous improvements to the established company procedures related to Scrum implementation and project documentation.

IT Project Manager

Despark

Worked for a digital product agency, part of Paragon DCX. Responsible for providing clear leadership and direction to the IT Projects team (consisting of developers, designers and QAs), handling stakeholder and vendor communication, managing simultaneously various IT projects. Used Scrum, Kanban and Waterfall methodologies.

Responsibilities: 

 •  Lead the planning and implementation of several projects simultaneously within agreed cost, timeframe, quality standard, and scope.
 • Formulate goals; plan the cycle of the projects and their iterations.
 • Track, manage and report on project progress in regards to deliverables, timeframes, quality, and risks to stakeholders.
 • Proactively support members of the project from both internal teams and external representatives.
 • Develop and conduct strategic plans to solve significant escalations and mitigate critical risks.
 • Perform test plans, maintain project and technical documentation.
 • Ensure changes to projects properly are re-scoped and if appropriate, new costs and timings are presented and negotiated with the client.
 • Ensure proper tracking, recording and invoicing of team members time spent for T&M projects.

Accomplishments:

 • Retained a high-value client by successfully finalizing an inherited protracted project and as a result the client signed on new T&M projects with the company, bringing over 1M USD in revenue to my employer.
 • Optimized the time and budget tracking for my projects by creating and implementing a team and client-friendly, easily maintainable and informative solution, saving 80% of time used to create a report each month.
 • Simultaneously managed 4 complex projects at different life cycle stages, maintaining the highest standard of work quality and team performance in each one.

Project Manager

Sofyma Web

Worked as a Digital Project Manager at a web design and development company. Responsible for the organization, direction, control, and coordination of quality accredited ICT projects. Accountable for day-to-day operations of resourcing, scheduling, prioritization, and task coordination, as well as meeting project milestones, objectives and deliverables within agreed time-frames and budgets. Waterfall used at first; Agile practices and Scrum framework initiated and implemented by myself.

Responsibilities:

 • Direct all project actions ensuring successful initiation, planning and scheduling of multiple ICT projects;
 • Communicate closely with clients and members from different departments to define and clarify project and task requirements;
 • Coordinate the work of the IT and design teams by defining a work schedule, allocating tasks, and establishing deadlines;
 • Monitor the progress of the IT team to ensure the high quality of their work and that deadlines are met;
 • Adjust plans in the case of unforeseen circumstances;
 • Keep clients up to date with progress on tasks;
 • Send quotes and invoices to clients.
 • Manage web content with different CMSs;
 • Edit HTML e-mails to match new client briefings;
 • Perform QA checks (manual and automated - Selenium IDE).
 • Execute monthly support routines, including WP, plugin updates, backups and various website checks.
 • Manage Facebook marketing campaigns.

Accomplishments:

 • Proactively introduced JIRA and Scrum practices, increasing the team productivity and customer satisfaction by over 50%.
 • Developed strong and lasting relationships with stakeholders through exceeding their expectations and hereby gained the company loyal and long term clients. In addition to more projects from existing clients, 8 new ones were signed on based on "word of mouth" and positive recommendations.

Digital Project Manager

Net Elite LLC

Worked as a remote Senior Customer Support specialist for a USA based online store.

Responsibilities:

• Distribute daily work in the team;
• Coordinate the activities in CS and ensures that all processes are going smoothly;
• Review and reply to customer inquiries, problems, requests, and suggestions via e-mail, chat, and phone in English;
• Take orders via phone;
• Communicate with different partner companies regarding order status, issues, shipping, etc.;
• Communicate with internal and external departments in order to make sure that the workflow is organized to meet customer time-frames;
• Send orders to suppliers;
• Issue refunds to customers.

Senior Customer Care Specialist

Bulgarian Online Research

Worked as a Project Manager at a Online Market Research company.

Responsibilities:

•  Ensure the fieldwork of multiple online marketing research projects is done correctly;
•  Set up online research projects using professional software tools;
•  Perform QA tests on surveys to make sure they are error-free before sending them to the target group;
•  Oversee the data collection process and takes due measures to ensure it is done to the client’s requested specs, schedule, and budget;
•  Manage the activity of multiple suppliers towards the accomplishment of meaningful and timely results within the budget;
•  Effectively communicate results to client groups via reports and proposals.

Project Manager - US and Canadian Markets

Sofica Group, a TeleTech Company

Solicits prospective customers to buy company services.

Telesales Operator Fluent in English

Strata 

Participate at promotional events, carrying out direct sales (face-to-face) and sales promotions.

Promoter

Project Manager (PMP®) | Scrum Master (CMS®) | Agile Coach | Client Relationship Manager | Bring value by sparking change, making things happen, leading self-organized teams, and exceeding stakeholder expectations.

As an IT Project Manager with over a decade of experience, I specialize in transforming teams and processes to drive exceptional results. My unique value 💎 lies in my ability to quickly identify and implement process improvements, lead high-performing teams, and bridge the gap between product teams and stakeholders.

Currently I am an Agile Delivery Manager and Information Security Coordinator at Codurance, a leading software consultancy in the UK, Spain, Portugal, Brazil and USA, that helps clients deliver quality software. 

A few things you might want to know about me:

 ‣ Have over a decade of experience leading cross-functional teams through all project lifecycle stages, ensuring timely delivery of various web and app projects within budget and meeting quality standards;
 ‣ I am PMP and CMS certified, and proficient in Scrum, Kanban and XP.
 ‣ Excel in managing client relationships, showcasing leadership, proactivity, problem-solving, empathy, creativity, integrity, and flexibility;
 ‣ Self-starter with a strong sense of ownership, initiative, and a passion for tackling new challenges and driving innovation;
 ‣ Colleagues recognize me as a team player with outstanding leadership skills, expressed by an open-minded approach, attentive listening, and genuine care for my team;
 
I am actively looking for continuous learning and improvement opportunities 🚀 and leading teams through meanigful and exciting projects is my passion! 

Feel free to message me if you think I might be able to bring value to your team.

taplio

The Battle

Julie Springer

Ina Kolarova

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