Conduo

I work with leaders to create environments that support high performing, collaborative Lean/Agile teams. Through coaching, training and workshops, I work with teams at every level of the organization to focus on their most important goals, identify measurable outcomes and then develop the mindset and practices that lead to continuous improvement and lasting change. I have deep experience in the public sector and a wide range of experience in private sector industries, with expertise in Enterprise Business Agility, Lean/Agile leadership, organizational design and strategy, product management and performance management.

Outcome-Driven Planning gets everyone in your organization on the same page, starting with providing clarity on the problem you are trying to solve and a focus on what is most important. Then, you develop a strategy, agree on what to try first, deliver incrementally and validate whether you are on the right track. This approach energizes and motivates your project teams by providing them the clarity, alignment and focus they need to deliver results.

Outcome-Driven Planning:
* Focuses on outcomes over activities
* Applies Agile, Lean and Design-Thinking, using the Mobius Innovation Framework
* Encourages collaboration
* Incorporates short planning and delivery cycles focused on learning

Business Agility Coach

Agile Transformation Inc.

I'm a certified Enterprise Business Agility Strategist and AgilityHealth Coach and Facilitator, specializing in leadership, enterprise strategy and transformations using the Enterprise Business Agility framework. I provide coaching and training in Agile leadership, effective facilitation, product management, planning and continuous improvement and growth for individuals, teams and organizations. 

Training and Coaching for AgilityHealth: 
* AgilityHealth Facilitator Certification Training
* Coaching leaders and coaches on Continuous Improvement Processes, Measurement and Developing Growth Plans 

Training Courses:
* Advanced Scrum Master 
* Advanced Product Owner
* Agile Overview 
* Servant Leadership  
* Effective Facilitation and Collaboration 
* Developing Measurable Business Outcomes
* Writing Effective Outcomes and Features 
* Leading High-Performing Teams 
* Enterprise Business Agility Strategy

For private sector organizations from small start-ups to Fortune 500 Companies across multiple industries, as well as Government Agencies

Enterprise Agile Coach and Trainer

State of Idaho, Department of Health and Welfare

Lead the business side of software development, quality assurance and production support for the Division of Welfare portfolio, providing leadership to Agile teams using the Scaled Agile Framework to predictably deliver value.

Work with the executive business and IT leadership teams to align product management strategies and Agile team design with organizational goals and priorities. Develop the product vision and roadmap. Facilitate portfolio planning activities. Coach, mentor, and lead the product management team, including product managers, product owners, user experience design and business architects, in applying Lean/Agile product management methodology and practices.

Partner with IT managers to develop the architectural roadmap to support long-term business needs, plan for the architectural runway, strategize on technical options, and ensure that development teams have the tools and standards in place to create effective designs and quality products. Support and design plans toward DevOps culture and practices.

Support end users through leading a production support team responsible for monitoring production system performance, triaging and responding to reported issues, and gathering and reporting metrics.

Deliver quality products on schedule that meet user needs, providing vision, leadership and direction for release management and business testing teams.

Bureau Chief, Agile Program Leader

Created the product vision and roadmap for the project to replace the Department’s legacy benefits case management system. Supervised a team of product owners. Partnered with the operational and policy program managers to ensure system design would meet program requirements and support end users. Played a lead role in rolling out the new system and managing subsequent releases. Designed the workflow and reporting tools and processes.

Outcomes
¥	Transferred and customized a large and complex Welfare Eligibility System from another State, significantly reducing development costs and time lines while delivering a robust and effective application.

¥	Converted active programs and clients from the legacy to replacement system, with benefit program payments and health coverage transitioning and continuing without disruption; this required creative strategies, extensive data analysis and coordination and testing with multiple interfaces and partners.

¥	Established a data warehouse for the new eligibility system, supporting federal, management and field operational reporting requirements; designed a reporting strategy to support workload management and performance reporting with the launch of the new system, allowing for a smooth transition for operational managers.

¥	Implemented workflow and workload management tools in alignment with new processes and organizational structures, so that the system effectively supported the business design.

Product Manager

Legislative Services Office, Idaho

Advised legislators in setting the annual state budget and creating related legislation, providing expertise on the organizational structure, functions, performance, policies, budgets and statutory requirements of assigned state agencies.    
 
Completed analysis of agency expenditure data to determine compliance with legislative intent, use of efficient management practices, and trends across state government. Reviewed agency budget requests, gathered supporting information, and created content for annual legislative budget publications. Presented agency budget requests to the Joint Finance Appropriations Committee.

Budget and Policy Analyst

I'm a Business Agility Coach and co-founder of Conduo. I work with Agile leaders in regulated industries and the public sector who want to be more strategic and outcome-driven. Your teams are busy, but are they working on the right things? Are you making progress toward your most important goals?     

There's nothing I love more than to bring a group together and facilitate a collaborative and visual process, to sort through complexity and find a clear path forward. It comes down to people having good conversations to develop common understanding and trust. Once that is in place, we can develop an effective and repeatable process for Outcome-Driven Planning.  

Here's a little about my background, and what led me to what I do today: 

I got started as a Product Owner in 2007, and I fell in love with the Agile way of working. It just made sense to identify the most important things to work on, get them done quickly and make changes to stay on track with delivering value. It was rewarding to work as a team and see things go from idea to reality. 

I took on increasing levels of responsibility, eventually leading a team of product owners and managing the portfolio. 

Working with Agile coaches (including my current business partner) inspired me to further my knowledge and skills, and in 2016 I started to work as an Agile coach and trainer. This was an exciting leap and sparked a lot of personal and professional growth. 

For several years, I worked with leaders at large organizations to develop a continuous improvement strategy using the AgilityHealth platform. This deepened my understanding of the common patterns and challenges of leading Agile across multiple teams. 

During this time, I also developed and delivered Agile leadership training on Adaptive Leadership, Enterprise Business Agility, Defining Measurable Outcomes, and Effective Facilitation and Collaboration. 

The past several years have been focused on working with my business partner Ryan Fullmer to  take our experiences and focus on where we think we can make the greatest impact. Outcome-Driven Planning is our answer to this. 

We developed Outcome-Driven Planning as a series of workshops that you can learn to run with your teams to get better results from the way you plan and deliver. 

Outcome-Driven Planning incorporates the Mobius Innovative Framework developed by Gabrielle Benefield and includes five steps:

1 - Discover Why
2 - Identify Options 
3 - Decide What to Do
4 - Deliver Incrementally
5 - Continuously Improve

Julie Springer

Flutter UK & Ireland

Growing and leading a world-class Business Agility Coaching and Consulting capability - delivering targeted, measurable impact and guiding the transition to product-led operating models.

Principal Agile Coach

Created and led an internal Consultancy Model, delivering tailored consulting, coaching, mentoring, and facilitation services to tackle systemic challenges, delivering annual benefits exceeding £1m through reduced friction and increased capacity, while also establishing a clear pathway for colleagues to progress towards professional consulting roles;

Successfully launched and expanded a global Agility Community of Practice, growing to 500 colleagues, providing structured and sponsored events bringing together internal speakers and external industry expertise to encourage collaboration and alignment;

Led Leadership Teams in transitioning from project-led to product-led ways of working, evolving communication methods, metrics, organisational structures, and behaviours to optimise for increasing customer centricity, emphasising product strategy ownership from discovery to delivery;

Designed and facilitated strategic workshops across multiple tribes, guiding leadership teams to clearly define Vision, Mission, Objectives, Strategies, and Tactics (VMOST), providing actionable steps, required behaviours and capabilities, and credible execution pathways;

Led successful consulting engagements with Emerging Technology teams, establishing international distributed teams and defining effective working practices to rapidly support innovation in AI, Quantum Computing, and edge technologies;

Provided strategic advice to the Global People Leadership Team, supporting the creation of actionable pathways to convert organisational strategies into actionable plans, supported communities, working groups, clearly defined roles, and outcome-focused roadmaps;

Established and evolved inner-source platforms to accelerate organisational knowledge sharing, alignment, innovation, and discoverability, including an enterprise-wide Body of Knowledge, Team API, and Template Repository, benefiting 150+ teams.

Principal Agile Delivery Lead

Agile Yorkshire

Doing agile stuff to create, cultivate and organise a great community of collaboration, expertise and inclusivity for agile, agility and leadership professionals across Yorkshire and beyond!

Board Member

that Agile

Providing professional coaching, expert mentoring, facilitation services, and training for agile, DevOps and product teams across the FinTech, Marketing, Cryptocurrency, and public sectors;

Delivering impartial and unbiased team, organisation level, and problem specific diagnostics, providing clients with insights into the systemic roots of symptoms and their resolutions;

A trusted advisor, partnering with leaders and companies to develop more responsive delivery methods, principles and ways of working, to increase innovation, detect risks earlier, and achieve more confident forecasts.

Principal Agile and DevOps Consultant

Sky Betting & Gaming

Guided the merger of two high performing platform and reliability engineering teams, providing coaching, mentoring, facilitation, and training to seamlessly align ways of working, establish and grow a shared culture, whilst maintaining a responsive, quality service to other teams;

Provided executive coaching and mentoring to directors and VPs in agile leadership, enabling the creation of authentic, innovative cultures focused around clearly articulated OKRs, reducing time to value on multi-year programmes to weeks, whilst reinvigorating strategic initiatives;

Established a professional coaching, mentoring, and consulting service within the group, embedding coaching ethics, growing a client base, creating coaching agreements, development plans, whilst measuring and demonstrating benefits achieved at business and personal levels;

Grew a cross-company team to develop, maintain and innovate an app container deployment pipeline and toolkit using K8s, focusing on a seamless developer experience, reducing app deployment times from months to days, whilst improving platform observability and security;

Led the introduction of Complexity Theory within the Flutter Group, providing leadership, training, and mentoring in deploying Cynefin across domains and communities of practice, accelerating team learning, reducing risk, and increasing forecasting confidence;

Aligned risk communication across programme, project, and delivery teams, leading disciplines to create a ubiquitous language to communicate risk and changing conditions early and with increased clarity articulating paths to resolution and creating a ‘no-surprises’ environment;

Implemented a suite of bots, bringing the monitoring and alerting metaphor to delivery updates, enabling engineers to signal progress, warnings and key decision points, improving, transparency, expectation management, and increasing team self-management.

Senior Agile / DevOps Delivery Lead

Forecasting and Decision Making - Launched and directed a community initiative to increase the understanding of Estimates and Forecasts across teams, creating a consistent language,  establishing a regular re-forecast and communication cadence, improving delivery confidence, and increasing decision frequency and sustainable working practices. This was embedded through the improved availability of metrics and toolings, paired with a collection of new 'delivery behaviours and habits, encouraged across the delivery community and leadership team. 

Work Visibility - Developed an initiative to increase work visibility at a squad and tribe level, providing delivery practitioners and senior leaders with improved confidence and insights into the types of work moving through teams and programmes at any time. This enabled more effective planning and sustainable working practices, shifting teams and leadership decisions from reactive to proactive decision-making, reducing toil whilst increasing roadmap stability. 

Delivery Practices - Embedded a collection of Delivery Practices within the delivery community. These increased collaboration and resiliency between individual Agile Delivery Leads through a 'key products peer review' scheme, reduced barriers between teams and professions by pursuing an 'open by default' communication strategy, and guaranteed staff time for 'deep work' and continuous personal development, improving staff welfare.

Staff Development Plans - Established a Personal Development Plan for each direct report, creating an opportunity for individuals to identify, understand and communicate their strengths, preferred learning and working styles to others, improving performance and confidence. This was supported by a personalised growth plan, enabling each to set out their agile practice journey, the different agile coaching stances they wished to invest energy and grow, and how personal growth could be linked with the wider community and capability.

Agile Delivery Manager

Brought together disparate teams as part of recurring planning to increase roadmap visibility, raising the bar on accurately understanding needs, reducing dependencies and risk to deliver critical business objectives, whilst creating teams in a constant state of readiness;

Defined a range of team collaboration models, including 'pop-up squads' to optimise delivery, reduce lead time and rapidly solve complex problems, leading multiple initiatives, coordinating, removing blockages, and promoting this approach across the company; 

Developed and promoted agile team design concepts across the group and 'delivery recipes' to accelerate delivery in specific contexts and improve predictability; 

Established several cross-company agile communities of practice, enabling staff to sharpen practices, arranging visits to other companies to encourage broader awareness and innovation.

Agile / DevOps Delivery Lead

The Retro Podcast

I'm the co-founder and host of a podcast where I interview leaders and experts in the field of agile, product and coaching.

Founder and Host

South Yorkshire Police

Head of Business Intelligence, Digital Product and Application Delivery, leading a team focused on reliability engineering, analytics, user experience and innovation for Humberside and South Yorkshire Police forces.

Head of Delivery - Digital, Analytics and Apps

Led and grew a highly successful Platform team, delivering a vision of a 'data-driven, people-centred' operating model, promoting roadmap and product stability, reducing toil, and improving security and reliability through promoting a DevSecOps culture;

Delivery of a portfolio of complex initiatives, including customer-facing products, migrations, strategic platforms, and meeting compliance requirements, improving cross-team planning effectiveness through a culture of open communication and continuous alignment;

Skills: Leadership, Management, Application Support, Scaling, Reliability, Cloud, Kanban, Product Roadmaps, Coaching, eXtreme Programming, DevOps, Paired Working, Demand Management, Predictive Analysis.

DevOps Delivery Lead

Developed and led a successful group-wide agile training programme for engineers, product managers and business analysts, providing mentoring and learning packages across the group to grow the agile delivery capability.

Agile Trainer - SBG Tech Academy

Customer Account Squad Lead, providing delivery management, team coaching and structuring to support applications, products and the development of new features. Focused on growing multi-disciplined, complimentary teams (contractor and permanent staff) that are highly resilient, practicing continuous delivery. 

Established and grew a high-energy programme team (20+) to deliver a next-generation Login service to support business growth, improving customer experience and ensuring business readiness, whilst cultivating an Agile, DevOps and Product focused culture;

Tightly aligned Service, InfoSec, and Ops teams to create a delivery lifecycle accelerating product delivery in regulated markets, shifting-left on operational readiness and compliance;

Brought together multiple teams in response to the GDPR Consent need, quickly creating a high performing team with alignment across legal, marketing and CRM to successfully meet challenging compliance milestones;

Led the delivery of a company-wide programme to improve gambling self-exclusion, aligning multiple teams, whilst automating delivery metrics to gain early high delivery confidence;

Developed and led a 'War Games' initiative to stress-test new products, bringing together business functions to validate products' robustness before release, encouraging 'end-to-end' service thinking and enabling the successful launch of complex cross-organisation deliveries.

Skills: Leadership, Business Intelligence, Metrics, Impact Mapping, User Story Mapping, Team Building, Hack Days, Stakeholder Engagement, Kanban, Theory of Constraints, New Service/Product Commissioning, War Games, BDD, Product Roadmaps, Coaching, eXtreme Programming, DevOps, Paired Working, Demand, Incident and Team Performance Management, Predictive Analysis.

Agile Delivery Lead - Login, Account and Safer Gambling Squads

UK Home Office

Head of Value Stream for a service transformation programme (40+ staff), directing a combined delivery and policy redesign group, coordinating with departments across government to create a collaborative, fast-paced, focused delivery capability, and culture; 

Agile Delivery and Chapter Lead for the Home Office agile community - leading, developing and managing business analysts, programme managers, delivery managers and engineers;

Created supportive and challenging career development plans to grow professions, embedding a data-driven, people-centred continuous improvement mindset across the group;

Technology Senior Leadership team member, promoting and encouraging a culture of respect, autonomy, and accountability, working with peers across government to align roadmaps, manage dependencies and mitigate risks to increase overall effectiveness;

Established the role of ‘Policy Owner’ in strategic, User Centred Design programmes, reducing decision making time by 70%, and creating a successful operating model for future initiatives; 

Managed suppliers (T&M and outcome contracts) and Invitations to Tender, creating a collaborative partner environment, improving value for money, and increasing delivery capability;

Led the application of Validated Learning, hypothesis-driven development, Theory of Constraints and DevSecOps concepts to reduce risk, optimising product development flow within teams, allowing early product release and increased InfoSec confidence.


Skills: Scrum, Kanban, XP, SAFe, Agile Coaching, Lean Startup, Validated Learning, Product Management, Red Teaming, Service Strategy and Design.

Senior Delivery Manager / Agile Lead / Release Train Engineer / Value Stream Engineer

Lead for Digital and Innovation Services, responsible for public and internally facing digital product, service design and delivery, providing strategic services to accelerate the merger of two organisations and their channels;

Established, recruited, and developed product, support, and infrastructure teams to create a new, Digital Portfolio, defining governance structures to provide executive direction with autonomy, delivering market-leading digital contact and intelligence platforms;

Implemented a demand management and portfolio system across two organisations, establishing an enterprise-level Kanban system to prioritise work, improve capacity forecasting and surface dependencies, reducing work in process by 80% and shrinking delivery lead times;

Digital Transformation Programme Lead, directing the delivery of an enterprise-wide platform to enable secure access to policies and business intelligence in 'no more than two clicks';

Led the delivery of a first to market online crime tracking portal, building a team of Product Owners and engineers, whilst guiding the organisation in establishing agile delivery as a preferred product delivery approach.

Skills: Digital, Social Media, Corporate Communications, Product Management, Service Strategy and Design, Business Case Development, Scrum, Kanban, XP, SAFe, Coaching, Validated Learning. 

Technologies: Platform Agnostic

Digital and Innovation Services Lead

Responsible for leading and coaching a cross site team managing IT asset procurement, suppliers and service contracts.

Skills: Service Management and Recovery

Interim Commercial Services Manager

Led a technology portfolio across two businesses, creating a single highly resilient professional services group, coordinating work between counterparts, reducing dependencies, and improving forecasting confidence to realise a vision of a modern transformation team;

Led, managed, and grew a multisite team of project managers, business analysts and developers (15+), transitioning staff, projects, and programmes from traditional waterfall approaches to agile delivery principles, shrinking estimate vs actual deviation by 30%;

Directed the delivery management and business analysis of a programme to increase front line policing efficiency using mobile devices, releasing over 100k hours of underutilised capacity, and reducing investigation times;

Agile Programme Lead for an IT estate migration from Windows XP to 10, establishing roadmaps, developing multi-skilled agile delivery teams, overcoming the challenges of delivering heavy infrastructure change and gaining the benefits of an iterative, MVP focused approach.  

Skills: Digital, Social Media, Corporate Communications, Service Strategy and Design, Business Case Development, BPMN, Earned Value Analysis, Facilitation, Prince2, Scrum, Kanban, Demand, Performance Management, Coaching.

Technologies: Java, Oracle Forms, APEX, PL/SQL, Sharepoint, Drupal, Jira.

Projects and Development Team Leader

Provided Business Analysis and Project Management services for a range of strategic projects and programmes including; the delivery of national policy knowledge bases, process reengineering across high risk business units, the design and delivery of software products from internal teams and cloud providers.

Skills: Service Strategy and Design, BPR, BPMN, Business Case Development, Earned Value Analysis, Requirements Specification, UML, User Stories, Scrum, Prince2, Test Cases.

Technologies: Java, Oracle Forms, APEX, PL/SQL, Drupal

Business Analyst / Project Manager

Managed a range of software development projects to successfully deliver large scale web based applications to support; records management, complex training requirements and multi agency investigations.

Skills: BPR, BPMN, Requirements Specification, UML, Use Case Descriptions, Testing, Prince2, Earned Value Analysis, Scrum.

Technologies: Java, Oracle Forms, APEX, PL/SQL

Acting Business Analyst, specialising in business process reengineering to support a range of strategic programmes. Led the standardisation of processes across three organisations to improve quality of service and specification of requirements to support product development.

Skills: BPR, BPMN, Requirements Specification, UML

Technologies: Documentum, HTML, PL/SQL

Acting Business Analyst

Managed the design and development of a procurement system, working with stakeholders to agree just-in-time stock management and processes, preparing requirement specifications, developing software products and overseeing release and review.

Skills: BPR, Requirements Specification, UML, Test Cases. 

Technologies: PL/SQL, APEX, HTML.

Software Developer

Developed a range of software systems to support; stock control, enterprise records management and work allocation, working in software development teams of varying sizes.

Skills: Business Cases, Requirements Specification, BPMN, Storyboards, UML

Technologies: PL/SQL, HTML.

Student Analyst

An experienced Agile and Product Delivery Leader specialising in building high-performing, innovative product teams. 

An expert in Business Agility, Agile, DevOps, and product-led transformations, with a proven track record of delivering change across Fintech, Entertainment, Gaming, Crypto, and the Public Sector. 

Partners closely with senior leaders and teams, providing tailored coaching, facilitation, mentoring, and consulting, clarifying strategic goals, developing and aligning organisational capabilities, and delivering sustainable roadmaps that evolve organisations, empower and motivate teams, to reduce the lead time to impact.

taplio

The Battle

Julie Springer

Tom Hoyland

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