Helping Leaders Build High-Performing Agile Organizations

I partner with leaders to create environments where Agile teams thrive—collaborative, high-performing, and focused on delivering meaningful outcomes. Through coaching and training, I guide teams at every level of the organization to identify their most important goals, define measurable success, and develop the mindset and practices that drive continuous improvement and lasting change.

With deep experience in the public sector and a broad range of expertise across private industries, I specialize in Enterprise Business Agility, Lean/Agile leadership, organizational design and strategy, product management, and performance management. My approach combines strategic insight with practical, hands-on support to help organizations navigate complexity, scale Agile effectively, and achieve real, sustainable impact.

Specialties:
Enterprise Business Agility | Agile Leadership | Organizational Change | Scaled Agile | Lean Product Management | Strategic Planning | Agile Project Management | Performance Measurement | Continuous Improvement | Coaching & Facilitation | Training

Julie Springer

MetLife

Director-  Agile Enablement Strategic Delivery Lead

ICON Agility Services

(Freelance contractor) 
Leveraged methodologies like Agile and Design Thinking to enhance user engagement and streamline workflows, achieving a 25% increase in user engagement within the first quarter through iterative design sprints.

Conducted value stream mapping workshops, leading to a 20% improvement in user experience metrics by identifying and eliminating process bottlenecks.

Coached product managers on customer-centric development, resulting in a 15% rise in customer satisfaction scores through hands-on guidance and regular feedback loops from users.

Adopted a pragmatic and adaptive approach to tailor practices to each client’s needs, such as customizing Agile practices for non-traditional team structures, improving collaboration, and accelerating delivery times.

Strategically aligned product initiatives with business goals, driving innovation and efficiency. Led a cross-functional team to launch a new feature that met user needs and opened new revenue streams.

Focused on the customer journey and user experience by regularly aligning key metrics to identify areas of opportunity. Revamped the onboarding process based on user feedback, resulting in a 30% reduction in churn rate.

Product Operations and Change Agility Specialist

Envestnet, Inc

Fintech-Wealth Management SaaS company (~2,000 clients) 

Led a pilot project in collaboration with product management and engineering, overseeing the migration to Snowflake for enhanced data analytics capabilities. Utilized Agile product delivery processes to improve the release cycle, achieving bi-weekly stakeholder feedback demos and monthly releases.

Managed a team of 5 Agile Delivery Leads, effectively translating IT SDLC processes to align with Product Operations PDLC, significantly enhancing overall efficiency through Agile practices.

Championed design thinking practices, conducting strategic alignment workshops, design sprints, and customer/user journey mapping exercises, which resulted in a better product-market fit and increased user satisfaction.

Implemented Agile and Design Thinking methodologies, achieving a 25% increase in user engagement and a 20% improvement in user experience metrics.

Coached product managers on customer-centric development, leading to a 15% rise in customer satisfaction scores and enhanced team collaboration.

Aligned product initiatives with business goals, driving innovation and efficiency, and successfully launching new features that generated new revenue streams.

Director of Agile Operations and Enablement

Ingenious Agile

Self-employed Product Enablement Consultant/Coach who helped Product organizations adapt to methods and frameworks to optimize processes to achieve business agility. 
I have worked in various types of product organizations, including companies without a formal product department who have chosen to adopt an Agile framework with roles in Product and needed help to rationalize this transition adopting agile product delivery (SDLC + PDLC) .
Successfully optimized product development lifecycles (PDLC) across diverse industries, including SaaS - FinTech, HealthTech, EdTech, and Retail/eCommerce, leading to faster time-to-market and significant cost savings for clients by implementing Agile methodologies with iterative feedback loops, reducing development risks and speeding up product delivery by 4 months.
Led value stream identification and mapping workshops, coached teams on integrating user research into product discovery phases, and established the use of OKRs, resulting in streamlined processes, an 8% increase in customer satisfaction and retention, and a 10% increase in successful product launches.

Agile Product Operations and Transformation Consultant

WellCare Health Plans

Contractor role

Pioneered Agile practices (Scrum) in a healthcare insurance environment, replacing a waterfall approach to foster iterative development, enhance collaboration, and improve project efficiency; successfully transitioned a large Salesforce and Pega integration project using story mapping for BRD creation, ensuring alignment and on-time delivery while demonstrating strong communication, leadership, and problem-solving skills.

Senior Agile Operations Coach (Contract)

Adheris Health

Pharmaceutical marketing company
Rescued a delayed CRM project, achieving on-time delivery within 3 months through Agile implementation and strong stakeholder collaboration for pharmaceutical marketing company.

Senior Program Manager

Veratics, Inc.

Veteran-owned software consulting company 

Spearheaded the Agile playbook and led the successful implementation of a Scrum pilot program for a healthcare client's Data & Analytics department, improving team processes and collaboration, resulting in a 20-30% reduction in time to deliver insights and reports faster.

Senior Agile Product Delivery Consultant

FlipSwitch

Education SaaS software company 

Spearheaded the PDLC Agile playbook for the entire product department for EdTech software company for secondary education. 
Increased Cross-Functional Collaboration & Project Delivery Efficiency with 2 week product releases through the adoption of organization-wide adoption of Agile methodologies (Scrum & Kanban)
Introduced Agile Marketing concepts with sister marketing company to improved client projects deliveries by optimizing workflow across specialized skillsets within marketing team.

 Product Delivery Lead (Edtech)

American Express

Spearheaded Agile adoption (Scrum) within the American Express mobile product team, fostering collaboration between product managers, engineers, and our third-party design agency. This streamlined development, improved communication, and reduced wait times for new features by 6 months, allowing for faster product iteration and time to market.

Product Delivery Lead  (Payments)

Q Interactive

Online marketing company

Returned back to company to help adopt Lean and Agile practices within IT to improve collaboration and prioritization of projects. 
Minimized competing priorities, improved trust and transparency between product and IT

Technical Program Manager

I’m a Strategic Delivery Lead who builds AI-ready, adaptive operating models that connect strategy to execution and make product delivery scalable and outcome-driven.

What I do best:
	•	Be creative in finding fit-for-purpose solutions—cutting through rigid frameworks and focusing on the basics of product delivery.
	•	Design operating models that elevate product delivery and business operations at enterprise scale.
	•	Create data-driven insights and signals that make the invisible visible and enable leaders to act with confidence.

What drives me:
	•	A passion for AI readiness—helping organizations prepare to adapt and thrive in the AI-driven future of work.
	•	A commitment as a women’s longevity advocate—an underserved need and fast-growing market where innovation, adaptability, and data matter as much as they do in business.

I believe strategy and operations should move together—not apart. My work ensures organizations can scale, adapt, and deliver measurable value while preparing for the future.


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Julie Springer

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