University of South Florida Muma College of Business

Director of Development- USF Muma College of Business

Virginia Tech - Pamplin College of Business

Associate Director of Major Gifts

Bluebird Benefits Group

GTM Brand Ambassador 

Trellus (YC W22)

Brand Ambassador

SaaSySalesMoms

Director of Community Growth

Co-Founder

Flosum

Strategic business development manager with a focus on partnerships and communities.

Partnership Manager

Business Development Manager

Deako Lighting

Home Sales Account Executive

Stateson Homes

Sales Manager

Newport Hospitality Group, Inc

Dual Property Sales Manager

Panera Bread

Catering Manager

Sales & Marketing | Partnerships Manager | Community Builder | Brands & Human Evangelist | Servant Leader | Customer Obsessed |

As Director of Development at the USF Muma College of Business, contributions focus on advancing donor development, educational fundraising, and alumni relations to support the college’s mission. By fostering meaningful relationships and securing impactful contributions, the team drives initiatives that enhance the educational experience and community engagement.  Be BOLD!

Julie Nester

Emma Lo

Customer Success & RevOps Leader | Podcast host of CS In Focus | Help businesses accelerate in customer-led growth

Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth.

💼 Career Highlights:

- Founded and scaled customer success teams, increasing NPS from 79% to 89%
- Drove $35M+ in revenue, achieving 40% increase in retention
- Built and led high-performing remote teams across customer success, marketing, and operations
- Developed strategies resulting in $7MM ARR from enterprise B2B accounts
- Maintained 119% Net Revenue Retention with zero logo churn

🚀 Expertise:

- Customer Success Strategy & Operations
- Revenue Growth & Retention Optimization
- SaaS Startup Leadership & Scaling
- Cross-functional Team Management
- Data-Driven Decision Making


🔧 Tech Stack:

ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more

Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. 

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🤝 Let's connect if you're interested in:

- Customer-centric growth strategies
- SaaS scaling and operations
- Revenue optimization in tech startups

Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry.

#CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership

Manager, Customer Success

- Organize Quarterly Customer Advisory Board
- Implement digital customer success strategies to provide scalable support.
- Utilize data analytics to understand customer behaviour and needs.
- Ensure effective onboarding and adoption of Noibu's platform by customers.
- Proactively identify risks and reduce churn.
- Enhance customer satisfaction and retention through targeted digital interactions.

Emma Lo 🧩

taplio

The Battle

Julie Nester

Emma Lo 🧩

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