BetterUp

The mission of
BetterUp is to empower people to pursue their
lives with clarity, purpose and passion.
I work with BetterUp’s members to focus on
highly personal growth areas,
leading to robust and lasting transformation.

Coach

Your Machine Mind

Founder

Helping Michigan business owners become the leaders they wish to see in their community | Grand Rapids Next Agent | The Bossmode Method

First I listen and then I get curious. 

What makes you an inspirational leader? 

I challenge myself to ask a thought-provoking question to prime your curiosity so that you will ask better questions and find better answers.

I want to change the world of work as we know it. 

•A world where we have engaging and meaningful work that supports our individual values. 
•Where we have the safety to be ourselves and have our differences celebrated.
•With opportunities for growth and development of skills, knowledge, and career. 
•A shared feeling of belonging and community 
•A feeling of harmony between Life and a balanced workload. 

Every day I show up as a voice to inspire change. If you are a leader who values creating more opportunities for their team to succeed than performance at any cost, we should talk about how you see the future of work. 

And what we can accomplish together.

Together we can change your problems and hurdles into puzzles and ladders. The obstacle always hides the way and I can help you find the map. 


I have used coaching as a leadership tool for over a decade of restaurant leadership. From the line to multi-unit training specialist to general manager. All to help others find their voice in leadership. 

Now coaching and leadership are just a few of the tools that we can use to create lasting insight to guide you and your team forward to a future that is brighter for all.

Justin Koster

Connected Wisdom

What IS soulful living anyway?

Sounds woo woo right? 

I thought so too. 

I spent years searching for hacks, solutions, how to's, steps, and “the thing” that would help me feel more energized, clear and mindful, and less stressed and anxious.

I read books, took courses, worked with more energy practitioners and gurus than you can imagine. 

And still something always felt like it was missing.

It’s because I was looking ‘out there’ for what was already right here. 

I thought I had to do all the things. Practice all the practices. Know all the theories. And then I would be okay. 

It took me 40+ years to see I was already more than okay, and that all that ‘stuff’ was only leading to temporary boosts.

Real, lasting impact began when I started noticing. 

Noticing that what appeared to steal the energy, peace, mindfulness and calm was identification with the never-ending chatter of thoughts and fleeting emotions. 

Noticing that beneath the endless noise in my head and the emotional turmoil was the exact thing I’d been “looking for”. 

And I didn’t have to do anything except notice it. 

What a relief!

Now I work with over-thinkers, chronically anxious, doubtful and burned out folks to help them notice:

–Suffering is in the mind

–You are not your thoughts nor emotions, but rather the beautifully calm and peaceful awareness beneath

–All that you look for ‘out there’ is already ‘in here’. 

I walk alongside you to notice all that you already are and let go of all you are not. 

That’s soulful living. 

DM me to find out more.

Soulful Living Coach & Facilitator

Verity International Limited

Helping organizations enhance their existing leadership capacity through coaching, talent management and leadership development.

Director, Leadership Development and Training

Ledcor

As a Senior Talent Development specialist I led enterprise-wide talent initiatives including:

--Development and implementation of Ledcor Leader Expectations, a framework to define leadership at Ledcor. This provided clarity and consitent language for leaders in the organization and provided the foundation for our leadership programs. 

--Managed the implementation of the Senior Leadership Program (SLP) for C-suite and executive leadership roles. This program provided executive education and peer relationship building opportunities for our most senior leaders, helping them to enhance their awareness and to work collaboratively across functions. Implementation included: influencing key stakeholders, partnering with vendors to design a program aligned to Ledcor Leader Expectations, org-wide communication and education, and developing ongoing learning to support the initial program. 

--Supporting foundational DEI components, including formation of an executive committe,employee resource groups, engaging vendors to support consultative and educational support for employees and leaders, and developing a robust communications plan. 

--Revising performance management and talent review practices to align with leader expectations and to simplify overly complex models. This included creating semi-customized approaches for different lines of business with unique operational needs, and planning for integration of tools and processes into Workday.

--Developing a Frontline Leadership Program, with an emphasis on field leaders.Working with external partners, we shaped a core program to provide frontline leaders with foundational skills in people management, and also supported leaders to connect with appropriate technical learning.

Senior Talent Development Specialist

As Interim Head of Learning & Talent, I led the learning function and talent management initiatives for the organization. This included:

--Championing a massive Learning team project, the implementation of a technical skills "program" for multiple lines of business. We worked with SMEs to identify critical technical skills for all core operations roles and linked skills to existing internal/external learning opportunities. 

--Moving DEI initiatives forward, including critical organizational communication, learning opportunities and executive engagement. 

--Implementing an organizational mental health and wellness approach to connect employees to existing resources; to provide themed learning sessions; and facilitating an executive panel on mental health and wellness. 

--Oversight of all ongoing talent and learning intiatives.

Interim Head of Learning & Talent

ViRTUS

In this role, I worked as part of content development team to create semi-customized and customized leadership development programs. A core part of my role was shaping overall flow and content, and creating detailed facilitator guides for all programs. 

Program content areas included: emotional intelligence, conflict and difficult conversations, feedback, communication, teamwork and team function, and coaching. 

In addition, I supported unique project work to create leadership and competency models for our partner organizations.

Leadership Development Instructional Designer

Hootsuite

Working with VP of Learning & Leadership Development:
--Supported performance management implementation by designing educational resources for HR generalists, leaders and individual contributors and by drafting internal communications to support the launch. 
--Completed program design for culture and values on-boarding component, and several workshops for the Personal Mastery program 
--Co-designed Leader Forums, a leadership development experience in which small cohorts of leaders engage in regular, facilitated dialogue focused on solving their actual workplace challenges.

OD & Leadership Development (Contract)

BuildDirect

Building and delivering learning solutions that maintain culture and drive results through rapid organizational growth.

* Designed and implemented new Orientation to BuildDirect, supporting 113 new hires in 2014. This session includes 4 short workshops designed to help employees gain a stronger understanding of our history, vision, business model and strategies, and our employee experience.

* Design and facilitate all internal learning opportunities including leadership development workshops for leaders at all levels, and sessions for individual contributors focused on communication skills, ownership and accountability. 

* Support performance management design and implementation: developed 2015 performance management approach and trained organizational leaders on guiding the process within their teams; lead career development sessions; co-designed talent review approach and structure 

* Partner with organizational leaders to identify ad hoc learning needs and to provide leadership coaching

* Designed and implemented Scrum Bootcamp to operationalize scrum methodology across our business

* Currently lead all internal communications (mat leave coverage) including: communicating organizational change initiatives, creating messaging for employee and leadership updates, and working with the executive team to create content for bi-monthly company-wide meetings

*Manage compensation including: job analysis and levelling, salary adjustments, educating leaders on compensation best practices, and annual salary reviews

* Implemented and conducted narrative 360 feedback assessments for all organizational leaders (managers to executive team) to align with our value of getting better every day and to support leadership growth at all levels. 

* Provide HR generalist support for marketing and technology groups (130 + employees) including managing employee relations issues, coaching managers to increase employee engagement, and handling leave requests and terminations.

Head of Organizational Development & Learning

Shaw Communications

Working with the Director of Leadership Development & Learning Operations, and in partnership with key stakeholders, I support the development and implementation of Shaw’s national leadership and talent development strategy. 

* Partnered with senior leaders to begin shaping our first enterprise-wide leadership competencies

* Implemented Shaw Foundations of Leadership Certificate for 1100 front line leaders:
     - Facilitated steering committee with executive team and working committee with operational              
       leaders to identify key content areas and to align delivery strategy with operational needs
     - Led RFP process to select a vendor for $1m+ contract
     - Hired team of senior leadership development facilitators to deliver program nationally
     - Designed 6 module engagement for leaders with a mix of vendor-driven content and Shaw-
       specific content
     - Designed inter-module activities to enhance transfer of learning including peer coaching 
       sessions
     - Developed facilitator guides and preparation process for VPs to co-facilitate content along-
      side leadership development facilitators

*  Developed talent review processes to support succession planning and selection into talent development programming
*  Designed e-learning program for new leader onboarding for internal promotions and external hires to gain quick understanding of key leadership expectations and to match new leaders with mentors
*  Designed and delivered: Leadership Fundamentals I and Leadership Fundamentals II built around Goleman's leadership styles and climate
*  Partnered with Total Rewards team to support aligned performance management practices across the organization
* Enhanced relationships with HR generalist team and gained their trust and support in promoting leadership programs 
* Led a team of coordinators and leadership development facilitators

Manager, Leadership Development

The Banff Centre

As Program Manager I supported a blend of open enrolment and customized leadership programs and learning solutions. Key accomplishments and accountabilities included:
•	Provide organizational and leadership development consultation to select client groups 
•	Conduct needs assessments with individuals, business unit leaders, and senior HR teams and consult on leadership and talent development strategies and programs
•	Implement post training strategies to enhance application of learning in the workplace, including coaching, online learning communities, and action learning projects
•	Monitor program evaluation and feedback to identify need for content, faculty or topical changes
*  Worked with faculty to design programs that meet client needs and provide ongoing feedback to program faculty teams
*  Implemented Faculty Engagement approach to increase community and connection across a team of 100+ contract faculty
•	Provide ongoing performance coaching and development to 5-7 program delivery team members

Program Manager, Leadership Development

Training Innovations

Led the Operations and HR for Employment Resource Centres in Squamish and North Vancouver

* Hired and trained career counsellors and resource centre staff for both centres, leading teams of 6-8 individuals
* Provided coaching and development to team in areas of career counselling and client service
* Promoted ERC services through a variety of marketing channels to increase centre usage and meet ERC targets
* Partnered with HRDC to report key centre outcomes and to ensure that we continued to meet funder mandates
* Worked with leadership team to create performance management tools and processes including implementing new performance review approach built on core organizational values and career development competencies

Career Services Manager

Provided career counseling services to individuals in career transition; supported individuals to identify career options and to conduct effective job searches.

Learning & Employment Strategist

TELUS Communications

Responded to 611 repair calls and coordinated service solutions to address residential and business client needs.

Customer Service Reprentative--611

What does it mean to find freedom from overthinking and self-doubt?

It means being at peace with all your thoughts, no matter what they are. 

You realize you are not your thoughts. 

You are the steady stream of awareness running beneath them, who is not at all bothered by the thinking mind’s endless stream of thought. 

It might sound like an impossible dream, but it’s not. 

If you’re an overthinker, you’re probably used to trying to think your way to solutions to your big questions and challenges.  

But chances are all that thinking is not helping you feel more certain or clear. 

In fact, all that overthinking is probably the very thing that:

👉Keeps you up at night with your mind spinning. 

👉Makes you waffle on decisions or agonize over making the “right” choice. 

👉Causes you to remain quiet when you have something to say

👉Amps up your anxiety by making you scan for everything that could possibly go wrong in any situation.

👉Leads you to replay events long past over and over (and over) again wondering what you could have said or done differently. 

👉Convinces you that you need to hold onto control or that things need to be a certain way for you to be okay.

When we see how much our thoughts lead to suffering, most of us want to stop our thoughts. We focus on trying to control what's going on inside our heads. 

I've yet to find someone who's had long term success with that strategy (including me!). 

What's perhaps a source of great relief is that you don't have to stop your thoughts at all. 

It's not the thoughts themselves that are causing "a problem". It's that you believe them. You identify with them. You grab onto them and engage with them. 

You are looking for peace, calm, focus and certainty in your thinking mind. 

But that’s not where you’ll find them.

I know, because I tried for close to 40 years trying to peaceful, calm and focused clarity.

But the more I sought guidance and answers in my thoughts, the worse I felt. 

It wasn’t until I got out of my head that I found relief: Wise guidance. Acceptance. Trust. 

I’m no more special than you. You can experience the same things. 

If you’re an overthinker, let's talk. 

DM me. No sales pitches. Just space to explore what's possible for you.

taplio

The Battle

Justin Koster

Lindsay Parker

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?