Justin Ratcliff

I have wide-ranging experience but specialize in outbound marketing, go-to-market strategy, and the craft of cold outreach. 

I have hands-on involvement in scaling a startup, working my way through the SDR, Team Leader, Team Manager, and Director roles in a remotely working team that grew from 10 to 150 over the course of 2 years. I have authored extensive scalable standard operating procedures, ran ample sales development training, conducted 100+ SDR/TL/TM interviews, and am a constant student of the craft. I am confident in leadership roles and strive to be an example for others in everything that I do. My goal is to make the day better for those around me. I enjoy the act of public speaking and consider myself an excellent communicator. I have deep experience collaborating in a workspace at global scale and welcome learning from others in all forms. 

While earning my degree, I became adept in behavioral learning and have an understanding of the processes that play a part in individual decision making. Comprehending the patterns that make up human behavior is ever-growing in importance, and when paired with the technologies at our disposal today, can be the difference in a successful vs. failed experience for a client or employee. I use the lessons that I learned through my time working in the mental health field on a daily basis, and it has made me a better business professional as a result.

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Kopp Consulting, Sales Outsourcing Provider of the Year

Account Advocate

RevGenius

Circle Logistics, Inc

Created a training program to get SDR's on the phones and selling within a week 
Utilized methods that appeal to all learning types
Improved performance of representatives within months

SDR Trainer

Helpware

Work with new SDRs and teach them a proven method to get appointments in a wide variety of verticals
Installed a sales training that improved new agents' close rate by 300%
Wrote new material and updated existing material in the LMS to reflect new processes
Managed 7-15 trainees at a time
Did sales enablement work with veteran SDRs and improved their performance by 200%

Training Manager

CIENCE

Conduent

Fielded inbound calls from people looking to move or set up new cable services with Cox Communications
Strong focus on bundling the customers
Consultative sales role that included asking discovery and qualification questions to ensure that all of the client's needs were met
Trained new representatives on how best to close calls and meet their KPI's after one year

Inside Sales Specialist

Multiband

Managed a group of DirecTV technicians to ensure that all scheduled events for clients gets completed on time
Called on clients to give ETA's of the technicians
Kept in close contact with the Technical Supervisor for updates on technicians current jobs

Dispatcher

Allconnect

Relocation Specialist

Telesales Specialist

I am a passionate sales trainer. I believe that teaching other sales professionals ways to maximize their earning potential is the most rewarding thing I have ever done. Throughout my sales career, I have learned and grown because of amazing sales leaders pouring into me, and I love that now, I get to be that for others. I have been in sales for all of my adult life, and now I get to help others begin their careers.

taplio

The Battle

Justin Ratcliff

Jennifer Vannarsdall

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