Justin Ratcliff

I have wide-ranging experience but specialize in outbound marketing, go-to-market strategy, and the craft of cold outreach. 

I have hands-on involvement in scaling a startup, working my way through the SDR, Team Leader, Team Manager, and Director roles in a remotely working team that grew from 10 to 150 over the course of 2 years. I have authored extensive scalable standard operating procedures, ran ample sales development training, conducted 100+ SDR/TL/TM interviews, and am a constant student of the craft. I am confident in leadership roles and strive to be an example for others in everything that I do. My goal is to make the day better for those around me. I enjoy the act of public speaking and consider myself an excellent communicator. I have deep experience collaborating in a workspace at global scale and welcome learning from others in all forms. 

While earning my degree, I became adept in behavioral learning and have an understanding of the processes that play a part in individual decision making. Comprehending the patterns that make up human behavior is ever-growing in importance, and when paired with the technologies at our disposal today, can be the difference in a successful vs. failed experience for a client or employee. I use the lessons that I learned through my time working in the mental health field on a daily basis, and it has made me a better business professional as a result.

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Phoenix International

Director, Business Development

Hellmann Worldwide Logistics

Regional Trade Lane Manager - Transpacific

Gebrüder Weiss

•Responsible for sales / business development with a focus on the TPEB market. 
•Mentored colleagues, supporting their efforts to increase personal business portfolio.
•On-boarding new customers to ensure operations meets clients expectations

Regional Transpacific Development Manager

IMC Companies

• Established compliance procedures per Federal Government regulations as set forth by Customs and Border Protection, Federal Maritime Commission, U.S. Department of Commerce and all other relevant regulatory agencies
• Coached personnel to comply with agency regulations while encouraging independent thinking 
• Developed agency agreements with overseas partners to support the facilitation of air and sea shipments worldwide
• Processed air and sea freight shipments from quoting stage to final mile delivery
• Issued all documentation to ensure compliant, efficient transport and customs clearance at destination 
• Responsible for all large RFQ’s as well as spot quotations 
• Built sales department and increased NR/GP month over month 
• Initiated operations excellence resulting in mutually beneficial relationships with our clients

Vice President, Global Forwarding

C.H. Robinson

• Personal client portfolio worth $12M in revenue
• Built a branch office that landed in the top 8 branches for the company year over year
• Mentored and led high-performance, cross-function teams that always put the customer 1st while ensuring 100% compliance with all governmental regulations and corporate mandates
• Surpassed sales goals every year and won Top Sales 4 years consecutively.
• Exceeded net revenue and gross profit budget in 2015 by 30%
• Responsible for budgeting, personnel planning and P&L 
• Negotiated rates on behalf of clients bringing cost savings to them while never sacrificing their service levels

General Manager/Sales Manager

Responsible for staff of 12 in Ocean Export and 4 in Vendor Assemblies. My responsibilities included budget for department, employee development for the department, close interaction with our N.V.O.C.C., PIX Line and working closely with our  sales team to help promote Phoenix International as a leader in the Freight Forwarding/N.V.O.C.C. marketplace. My prior experience provided greater depth to our service offerings.

Ocean Export Manager

Accomplished, passionate, client focused and results oriented leader with a proven  record of consistently exceeding sales goals. Responsible for P&L, continued upward growth with revenues exceeding $15M resulting in $1.4M in net profits through commitment to first class customer service, continuously surpassing set goals.

taplio

The Battle

Justin Ratcliff

Rhonda Ramsay

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